This document provides an overview of strategic leadership and the strategic management process. It discusses the importance of strategic leaders in determining strategic direction, exploiting core competencies, developing human and social capital, sustaining organizational culture and ethics, and establishing organizational controls. Effective strategic controls include the balanced scorecard and approaches like Six Sigma and lean manufacturing that aim to eliminate waste and improve processes. Strategic leaders exercise discretion depending on external factors and organizational characteristics, and shape strategies and performance through top management teams.
Evolution of Strategic Quality Management.pptxAthershNG1
Strategic quality management is a process-oriented approach to quality that focuses on developing and implementing long-term strategies for improving the quality of products and services. It involves the use of various tools and techniques to measure, analyze, and improve quality at every stage of the product or service life cycle.
At its core, strategic quality management is driven by a commitment to continuous improvement. This involves setting clear quality objectives and goals, and establishing systems and processes for measuring progress towards these goals. By regularly reviewing and analyzing quality data, organizations can identify areas where improvements are needed and develop effective strategies for making these improvements.
One key aspect of strategic quality management is the use of quality standards and certifications, such as ISO 9001, to ensure consistency and reliability in the delivery of products and services. Organizations that achieve certification demonstrate a commitment to quality and a willingness to adhere to rigorous quality standards.
Another important component of strategic quality management is the use of customer feedback and input to guide quality improvement efforts. By soliciting customer feedback and using this feedback to drive improvements, organizations can ensure that their products and services meet the needs and expectations of their customers.
Overall, strategic quality management is a comprehensive approach to quality that involves the entire organization. By establishing a culture of continuous improvement, setting clear quality objectives, and using data-driven decision making, organizations can improve the quality of their products and services, enhance customer satisfaction, and drive long-term business success.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Evolution of Strategic Quality Management.pptxAthershNG1
Strategic quality management is a process-oriented approach to quality that focuses on developing and implementing long-term strategies for improving the quality of products and services. It involves the use of various tools and techniques to measure, analyze, and improve quality at every stage of the product or service life cycle.
At its core, strategic quality management is driven by a commitment to continuous improvement. This involves setting clear quality objectives and goals, and establishing systems and processes for measuring progress towards these goals. By regularly reviewing and analyzing quality data, organizations can identify areas where improvements are needed and develop effective strategies for making these improvements.
One key aspect of strategic quality management is the use of quality standards and certifications, such as ISO 9001, to ensure consistency and reliability in the delivery of products and services. Organizations that achieve certification demonstrate a commitment to quality and a willingness to adhere to rigorous quality standards.
Another important component of strategic quality management is the use of customer feedback and input to guide quality improvement efforts. By soliciting customer feedback and using this feedback to drive improvements, organizations can ensure that their products and services meet the needs and expectations of their customers.
Overall, strategic quality management is a comprehensive approach to quality that involves the entire organization. By establishing a culture of continuous improvement, setting clear quality objectives, and using data-driven decision making, organizations can improve the quality of their products and services, enhance customer satisfaction, and drive long-term business success.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
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The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
1. 1
Hitt Chapter 12 - Strategic
Leadership
MGNT428 – Summer 2006
Dr. Tom Lachowicz, Instructor
2. 2
Learning Objectives
• After completing this Chapter you should have
the strategic management knowledge needed
to:
– Define strategic leadership and describe top-level managers’
importance as a resource.
– Define top management teams and explain their effects on firm
performance.
– Describe the internal and external managerial labor markets and
their effects on developing and implementing strategies.
– Discuss the value of strategic leadership in determining the
firm’s strategic direction.
3. 3
Learning Objectives (cont’d)
• Upon completion of this Chapter you should
have the knowledge you need to:
Describe the importance of strategic leaders in managing
the firm’s resources, with emphasis on exploiting and
maintaining core competencies, human capital, and social
capital.
Define organizational culture and explain what must be
done to sustain an effective culture.
Explain what strategic leaders can do to establish and
emphasize ethical practices.
Discuss the importance and use of organizational controls.
5. 5
Strategic Leadership
and the
Strategic
Management Process
Adapted from
Figure 12.1
Effective Strategic
Leadership
Strategic Intent Strategic
Mission
Successful
Strategic Actions
Formulation of
Strategies
Implementation
of Strategies
Strategic
Competitiveness
Above-average Returns
Shapes the
Formulation of
and
Influences
Yields
Yields
6. 6
Strategic Leadership
• Requires the managerial ability to:
– Anticipate and envision
– Maintain flexibility
– Empower others to create strategic change as
necessary
• Strategic leadership is:
– Multi-functional work that involves working through
others
– Consideration of the entire enterprise rather than just
a sub-unit
– A managerial frame of reference
7. 7
Strategic Leadership (cont’d)
• Effective strategic leaders:
– Manage the firm’s operations effectively
– Sustain a high performance over time
– Make better decisions than their competitors
– Make candid, courageous, pragmatic decisions
– Understand how their decisions affect the internal systems in
use by the firm
– Solicit feedback from peers, superiors and employees about
their decisions and visions
8. 8
Managers as an
Organizational Resource
• Managers often use their discretion when
making strategic decisions and
implementing strategies
• Factors affecting the amount of decision-
making discretion include:
– External environmental sources
– Characteristics of the organization
– Characteristics of the manager
9. 9
Factors Affecting
Managerial
Discretion
Adapted from Figure 12.2
SOURCE: Adapted from S. Finkelstein & D. C. Hambrick, 1996,
Strategic Leadership: Top Executives and Their Effects on
Organizations, St. Paul, MN:West Publishing Company.
External
Environment
Managerial
Discretion
External Environment
• Industry structure
• Rate of market growth
• Number and type of
competitors
• Nature and degree of
political/legal constraints
• Degree to which products
can be differentiated
10. 10
Factors Affecting
Managerial
Discretion
Adapted from Figure 12.2
SOURCE: Adapted from S. Finkelstein & D. C. Hambrick, 1996,
Strategic Leadership: Top Executives and Their Effects on
Organizations, St. Paul, MN:West Publishing Company.
External
Environment
Characteristics of
the Organization
Managerial
Discretion
Characteristics of the
Organization
• Size
• Age
• Culture
• Availability of resources
• Patterns of interaction
among employees
11. 11
Factors Affecting
Managerial
Discretion
Adapted from Figure 12.2
SOURCE: Adapted from S. Finkelstein & D. C. Hambrick, 1996,
Strategic Leadership: Top Executives and Their Effects on
Organizations, St. Paul, MN:West Publishing Company.
External
Environment
Characteristics of
the Organization
Managerial
Discretion
Characteristics of
the Manager
Characteristics of the
Manager
• Tolerance for ambiguity
• Commitment to the firm
and its desired strategic
outcomes
• Interpersonal skills
• Aspiration level
• Degree of self-confidence
12. 12
Top Management Teams
• Composed of the key managers who are
responsible for selecting and implementing the
firm’s strategies
• A heterogeneous top management team:
– Has varied expertise and knowledge
– Can draw on multiple perspectives
– Will evaluate alternative strategies
– Builds consensus
13. 13
Firm Performance and
Strategic Change
• Heterogeneous top management teams:
– Have difficulty functioning effectively as a team
– Require effective management of the team to
facilitate the process of decision making
– but …
– Are associated positively with innovation and strategic
change
– May force the team or members to “think outside of
the box” and be more creative
– Have greater capacity to provide effective strategic
leadership in formulating strategy
14. 14
CEO and Top Management Team
Power
• Higher performance is achieved when
board of directors are more directly
involved in shaping strategic direction
• A powerful CEO may:
– Appoint sympathetic outside board members
– Have inside board members who report to the CEO
– Have significant control over the board’s actions
– May also hold the position of chairman of the board
(CEO duality)
15. 15
CEO and Top Management Power
• Duality often relates to poor performance
and slow response to change
– CEOs of long tenure can also wield substantial power
– CEOs can gain so much power that they are virtually
independent of oversight by the board of directors
• The most effective forms of governance
share power and influence among the
CEO and board of directors
16. 16
Managerial Labor Market
• Organizations select managers and
strategic leaders from two types of
managerial labor markets:
– Internal managerial labor market:
advancement opportunities related to
managerial positions within a firm
– External managerial labor market: career
opportunities for managers in organizations
other than the one for which they currently
work
17. 17
Managerial Labor Market
(cont’d)
• Advantages of internal managerial labor
market include:
– Experience with the firm and industry
environment
– Familiarity with company products, markets,
technologies, and operating procedures
– Produces lower turnover among existing
personnel
18. 18
Managerial Labor Market
(cont’d)
• Advantages of the external managerial
labor market include
– Long tenured insiders may be “stale in the
saddle”
– Outsiders may bring fresh perspectives
19. 19
Effects of CEO Succession and Top
Management Team Composition on
Strategy
Figure 12.3
21. 21
Key Strategic Leadership Actions:
Determining Strategic Direction
• Determining strategic direction involves
developing a long-term vision of the firm’s
strategic intent
– Five to ten years into the future
– Philosophy with goals
– The image and character the firm seeks
• Ideal long-term vision has two parts:
– A “Core ideology”
– An “Envisioned future”
22. 22
Key Strategic Leadership Actions:
Exploiting and Maintaining
Core Competencies
• Core competencies
– Resources and capabilities of a firm that serve as a
source of competitive advantage over its rivals
– Leadership must verify that the firm’s competencies
are emphasized in strategy implementation efforts
– Firms must continuously develop or even change
their core competencies to stay ahead of competitors
23. 23
Key Strategic Leadership Actions:
Developing Human Capital and
Social Capital
• Human capital
– The knowledge and skills of the firm’s entire
workforce are a capital resource that requires
investment both in training and development and
knowledge management.
• Social capital
– Relationships inside and outside the firm that help it
accomplish tasks and create value for customers and
shareholders.
24. 24
Key Strategic Leadership Actions:
Sustaining an Effective
Organizational Culture
• Organizational culture
– The complex set of ideologies, symbols and
core values shared through the firm, that
influences the way business is conducted
• Entrepreneurial orientation
– Personal characteristics that encourage or discourage
entrepreneurial opportunities
• Autonomy Proactiveness
• Innovativeness Risk taking
25. 25
Key Strategic Leadership Actions:
Sustaining an Organizational Culture
(cont’d.)
• Changing a firm’s organizational culture is
more difficult than maintaining it
– Effective strategic leaders recognize when change in
culture is needed
• Shaping and reinforcing culture requires:
– Effective communication
– Problem solving skills
– Selection of the right people
– Effective performance appraisals
– Appropriate reward systems
26. 26
Key Strategic Leadership Actions:
Emphasizing Ethical Practices
• Effectiveness of processes used to
implement the firm’s strategies increases
when based on ethical practices.
• Ethical practices create social capital and
goodwill for the firm.
27. 27
Key Strategic Leadership Actions:
Emphasizing Ethical Practices
• Actions that develop an ethical
organizational culture include:
– Establishing and communicating specific goals to
describe the firm’s ethical standards
– Continuously revising and updating the code of
conduct
– Disseminating the code of conduct to all stakeholders
to inform them of the firm’s ethical standards and
practices
28. 28
Key Strategic Leadership Actions:
Emphasizing Ethical Practices (cont’d.)
• Actions that develop an ethical
organizational culture include:
– Developing and implementing methods and
procedures to use in achieving the firm’s ethical
standards
– Creating and using explicit reward systems that
recognize acts of courage
– Creating a work environment in which all people are
treated with dignity
29. 29
Key Strategic Leadership Actions:
Establishing Organizational Controls
• Controls
– Formal, information-based procedures used by
managers to maintain or alter patterns in
organizational activities
• Controls help strategic leaders to:
– Build credibility
– Demonstrate the value of strategies to the firm’s
stakeholders
– Promote and support strategic change
31. 31
Key Strategic Leadership Actions:
Establishing Balanced
Organizational Controls
• Balanced Scorecard
– Framework used to verify that the firm has
established both strategic and financial controls to
assess its performance
– Prevents overemphasis of financial controls at the
expense of strategic controls
• Four perspectives of balanced scorecard
– Financial - Customer
– Internal business processes
– Learning and growth
32. 32
Customer
Strategic and Financial Controls in a
Balanced Scorecard Framework
Adapted from
Figure 12.5
Financial
• Cash flow
• Return on equity
• Return on assets
• Assessment of ability to anticipate
customer needs
• Effectiveness of customer service needs
• Percentage of repeat business
• Quality of communications with customers
33. 33
Learning
and
Growth
• Improvements in innovation ability
• Number of new products compared to
competitors’
• Increases in employees’ skills
Strategic and Financial Controls in a
Balanced Scorecard Framework
Adapted from
Figure 12.5
Internal
Business
Processes
• Asset utilization improvements
• Improvements in employee morale
• Changes in turnover rates
34. 34
Other commonly employed
Strategic Controls
• SixSigma at many
organizations simply means a
measure of quality that strives
for near perfection.
• Six Sigma is a disciplined,
data-driven approach and
methodology for eliminating
defects (driving towards six
standard deviations between
the mean and the nearest
specification limit) in any
process -- from manufacturing
to transactional and from
product to service.
• The basic objective of the Six
Sigma methodology is the
implementation of a
measurement-based strategy
that focuses on process
improvement and variation
reduction through the
application of Six Sigma
improvement projects.
• This is accomplished through
the use of Six Sigma
methodologies of DMAIC and
DMADV.
• The Six Sigma DMAIC
process: (define, measure,
analyze, improve, control.)
35. 35
Lean Manufacturing
• Lean production is aimed at the elimination of waste in every area of
production including customer relations, product design, supplier
networks and factory management.
• Its goal is to incorporate less human effort, less inventory, less time to
develop products, and less space to become highly responsive to customer
demand while producing top quality products in the most efficient and
economical manner possible.
• Principles of a Lean Enterprise:
• Zero waiting time
• Zero Inventory
• Scheduling -- internal customer pull instead of push system
• Batch to Flow -- cut batch sizes
• Line Balancing
• Cut actual process times.