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The document discusses the power of user-generated content (UGC) for brands. It notes that customers are more trusting of UGC than other forms of media and are more likely to visit a brand's website than its social media pages. The document advocates combining UGC with brand content and publishing it across customer touchpoints. It claims that including UGC can increase website dwell times and that platforms that facilitate UGC can save brands time and money compared to traditional content management systems.




















