Steven Sankel is seeking advancement in corporate business and communication where he can apply his skills and experience to directly impact CDPHP. He has over 4 years of experience providing customer service and working as an effective team member and leader at CDPHP and other organizations. He is self-motivated, responsible, creative, and a flexible team player who sets and achieves goals. He has a background in mobile app design, cost analysis, market research, and project management from his roles at Hexaware Technologies and GE. He has a Bachelor's degree in Communication and a minor in Business Administration from the University at Albany.

1. Address: 26 Stage Run, Waterford, NY 12188
Phone: 518.257.2406 Email: Sankel1208@yahoo.comSteven Sankel
I am seeking advancement in Corporate Business & Communication where I can apply my skills, knowledge, and
education to directly impact CDPHP. My enthusiasm and eagerness to learn are just a few of my top qualities.
Being self-motivated, responsible, and creative permit me to be a flexible and an integral team player. I set goals for
myself and achieve them by being organized, focused, resourceful, and collaborative.
Employment Experience & Accomplishments
Capital District Physicians' Health Plan Albany, New York April 2014 – Present
Membership & Billing Group Services Representative
 Provide front-line customer service with reliability and integrity while working as an effective analyst among
my team, representing over 400,000 Health Insurance Members.
 Increased skill set by cross training in; large commercial groups, billing and reconciliation, and volunteered
to assist with electronic enrollment and EDI/834 file transactions.
 Developed, advocated, and maintained standardized operating procedure documentation and streamlined
current processes for upper lever and corporate learning and development resource.
 Recognized as a motivational team lead by department head. Consistently set individual, as well as, team
goals. Monitored and tracked progress which lead to a transferable reward program between departments.
 Actively engaged in CDPHP’s Charity of Choice volunteer group. Focused on promoting wellness and
raising awareness to the community, while creating enjoyable methods to raise charitable donations.
Hexaware Technologies Schenectady, New York July 2013 – October 2013
Project Analyst
 Selected to oversee the completion of the mobile application as a contracted project based employee.
 Project focused on cost analysis and simplification of GE’s Employee Reward and Recognition program.
 Created, tested, and successfully launched a mobile application for Apple allowing employees to nominate
co-workers, as well as, allowing employees to redeem awards that they received.
 Collaborated with external vendors, human resources, budget team, and legal department to implement
mobile application.
General Electric Schenectady, New York July 2012 – July 2013
Intern Global Initiatives Team – (Corporate Finance)
 Reconciled and approved invoices with an annual sum exceeding $70 million.
 Generated monthly billing process and stimulated key validation steps. Responded to inquiries from global
business contacts. Coordinated processes with vendor (Globoforce) for any credits resulting from the
quarterly billing analysis. Monthly compare analysis with vendors billing and credit processes.
 Key supporter of Global Recognition Application, website testing, updates to Purchasing Power Parity
(currency conversion) Index, reporting to support our global customers. Basic user within Oracle software.
 Project management facilitating a monthly Global Marketshare Report. Took lead action by directing team
members with redesign of the report to promote simplification and proficiency. Assumed leadership role with
market research, data analysis, and monthly tracking. Completed multiple worldwide training sessions for
more than 250 global employees. This project was recognized as a key simplification initiative for our team.
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Education
University at Albany, Albany NY Hudson Valley Community College, Troy NY
Bachelor of Arts: Communication, B.A. [GPA: 3.5] Arts of Applied Science, Associates [GPA: 3.1]
Minor: Business Administration Business Administration
Professional Skills / Software Knowledge
■ Excellent Written &
Communication Skills
■ Public Speaking
■ Mobile App Design
■ Cost Analysis
■ Market Research
■ Project Analyst
■ Facets
■ Financial Reconciliation
■ Customer Focus
■ Adaptable
■ PeopleSoft
■ Microsoft Office
■ Problem Solving
■ Training
■ Oracle