3. Revealed Preference
“
Revealed preference theory, pioneered
by American economist Paul Samuelson, is a method of
analyzing choices made by individuals, mostly used for
comparing the influence of policies on consumer behavior.
These models assume that the preferences of consumers can
be revealed by their purchasing habits.
”
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4. Stated Preference
“
Stated Preference methods are a family of survey
methods measuring people’s preferences based on
decision-making in hypothetical choice situations.
“
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5. Major types of Stated
preference methods
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Contingent
valuation
Best-worst
Scaling
Discrete Choice
Experiments
(Conjoint
analysis)
7. Contingent valuation
Contingent valuation is a survey-based economic technique for the
valuation of non-market resources` (Willingness-to-pay)
• Benefits/values of reforms
• Non-material actives, such as theaters, museums, historical places, etc
9. Why ?
1-Very unimportant 2 3 4 5-Very Important
Price
On Net minutes
Off net minutes
Free device
Unlimited Data
Lets say you want to understand what feature of the telco plan customers
value the most.
You ask the following questions:
What is wrong with this?
10. Why ?
When you ask the buyers/respondents to rate the importance or preference for a
bunch of features/attributes, often you don get enough differentiation….
As buyers wants the best with the lowest price.
On a scale from 1 to 5, where 1=very unimportant and 5=very important, how
important are each of the following features when you chose a mobile plan?
1-Very unimportant 2 3 4 5-Very Important
Price
On Net minutes
Off net minutes
Free device
Unlimited Data
12. What to do ?
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Problem:
• We have a bunch of attributes/features that need to be rated by their
importance
Solution:
• Create sets of attributes and ask the respondent to chose best and worst,
or Most and Least Important attributes
14. Example
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Nine major public policy issues: Need to understand public
sector spending priority
Source: Louviere, Jordan J., Terry N. Flynn, and A. A. J. Marley. Best-worst scaling theory, methods and applications. Cambridge:
Cambridge U Press, 2015. Print.
15. Best-worst scaling (Case 1)
Steps:
1. Choice set Design
2. Data Collection
3. Data Analysis
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22. Inputs
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Data Free SMS Free Calls Monthly $ Brand
1 GB 100 On net $50 Carrier 1
2 GB 300 All Net $60 Carrier 2
3 GB 400 $70 Carrier 3
4 GB 500 $80
5 GB 600
23. Inputs
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Data Free SMS Free Calls Monthly $ Brand
1 GB 100 On net $50 Carrier 1
2 GB 300 All Net $60 Carrier 2
3 GB 400 $70 Carrier 3
4 GB 500 $80
5 GB 600
Attributes
24. Inputs
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Data Free SMS Free Calls Monthly $ Brand
1 GB 100 On net $50 Carrier 1
2 GB 300 All Net $60 Carrier 2
3 GB 400 $70 Carrier 3
4 GB 500 $80
5 GB 600
Levels
25. Design of experiment
• Depends on number of attributes and levels
• Depends on the effects that need to be estimated
• Main effects
• Interaction terms
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26. Design of experiment
• Lets say we have 5 attributes with 4 level each.
• Total number of all alternatives is 1024
• We can decrease this number using experimental design
• Fractional Factorial Design
• Balanced Incomplete Block design
• Orthogonal Main Effect Designs, etc
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27. How long will it take?
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Source: Sawtoothsoftware research papers
28. Data Collection
• Online survey, tools such as Qualtrics, Survey
Monkey, Sawthooth, etc
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29. General outcome of the
Conjoint Analysis
• Determine which product people prefer.
• Market share simulation for the given product bundle
• Look at the tradeoffs among different possible features.
• Determine the ranking of attributes in determining choice (Attribute importance).
• Compute willingness to pay for feature upgrades (How much are customers willing
to pay to go from 2GB to 3GB?).
• Compute brand equity (Will the change in price make people chose another
brand?)
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34. Needs-Based Segmentation
• Groups survey respondents into like groups based on their
similar needs (utilities).
• Customers are grouped into segments that place similar
value on the product features included in the study.
• Helps to understand what different segments need from
your product or service, recommendations on which
segments you should target, and implications for your
portfolio.
There’s no requirement to collect additional data, but there
is a need for additional analysis.
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35. Resources
• The only online course:
Predict Consumer Decision with Choice-Based Conjoint
• Sawtooth Software is the leader in the market. You can find a lot of research
papers and technical documentation on their website.
• Aizaki, H., Nakatani, T., & Sato, K. (2015). Stated preference methods using R.
Boca Raton, Fla: CRC Press, Taylor & Francis.
• Louviere, J. J., Flynn, T. N., & Marley, A. A. (2015). Best-worst scaling theory,
methods and applications. Cambridge: Cambridge University Press.
Software and Services
• Sawtooth
• Qualtrics
• Latent Gold Analysis
• R !
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37. Technical Note
Phase 1: Alternative set design
Alternative design options depend on the number of attributes,
levels and the effects that need to be estimated (main effects, two-
way interactions, higher order interactions).
Options for the alternatives design: OMED (Orthogonal Main effect
Design), Orthogonal design, full-factorial design, fractional factorial
design, etc.
The best design is usually found using Fedorov’s algorithm by
optimizing D-Efficiency coefficient.
Phase 2: Choice Set design
Choice set design is done either with LMA (labeled conjoint), mix-
and-match or rotation design (unlabeled conjoint)
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38. Technical Note
• Phase 4: Data Collection
• Phase 5: Data Analysis, this includes
• Using conditional logit or multinomial logit if
aggregated utility levels are required
• Hierarchical Bayesian estimate – used to calculate
individual level utilities (usually gives better results than
aggregated analysis). HB allows to use demographic
variables in estimation as well
• Latent Class Analysis: Divides respondents into distinct
segments based on choice preference data. This is done
based on Hierarchical Bayes.
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39. Technical Note
• Phase 6: Deliverables
• Utilities for each attribute/level for each respondent
(individual level)
• Utilities for each attribute/level (aggregated from
Hierarchical Bayesian method)
• Importance of each attribute for each distinct
class/segment
• Marginal willingness to pay
• Market share simulation.
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