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DATA MINING AND STATISTICAL ANALYSIS SOLUTIONS
Stated Preference
methods and analysis
Preferences
Datamotus LLC 2
Revealed Preference
vs.
Stated Preference
Revealed Preference
“
Revealed preference theory, pioneered
by American economist Paul Samuelson, is a method of
analyzing choices made by individuals, mostly used for
comparing the influence of policies on consumer behavior.
These models assume that the preferences of consumers can
be revealed by their purchasing habits.
”
Datamotus LLC 3
Stated Preference
“
Stated Preference methods are a family of survey
methods measuring people’s preferences based on
decision-making in hypothetical choice situations.
“
Datamotus LLC 4
Major types of Stated
preference methods
Datamotus LLC 5
Contingent
valuation
Best-worst
Scaling
Discrete Choice
Experiments
(Conjoint
analysis)
Contingent Valuation
(Willingness to pay
studies)
Datamotus LLC 6
Contingent valuation
Contingent valuation is a survey-based economic technique for the
valuation of non-market resources` (Willingness-to-pay)
• Benefits/values of reforms
• Non-material actives, such as theaters, museums, historical places, etc
Max-Diff/Best-Worst
scaling
Datamotus LLC 8
Why ?
1-Very unimportant 2 3 4 5-Very Important
Price
On Net minutes
Off net minutes
Free device
Unlimited Data
Lets say you want to understand what feature of the telco plan customers
value the most.
You ask the following questions:
What is wrong with this?
Why ?
When you ask the buyers/respondents to rate the importance or preference for a
bunch of features/attributes, often you don get enough differentiation….
As buyers wants the best with the lowest price.
On a scale from 1 to 5, where 1=very unimportant and 5=very important, how
important are each of the following features when you chose a mobile plan?
1-Very unimportant 2 3 4 5-Very Important
Price
On Net minutes
Off net minutes
Free device
Unlimited Data
Why? Straightlining
Datamotus LLC 11
What to do ?
Datamotus LLC 12
Problem:
• We have a bunch of attributes/features that need to be rated by their
importance
Solution:
• Create sets of attributes and ask the respondent to chose best and worst,
or Most and Least Important attributes
Exampl:Airlines
Datamotus LLC 13
Example
Datamotus LLC 14
Nine major public policy issues: Need to understand public
sector spending priority
Source: Louviere, Jordan J., Terry N. Flynn, and A. A. J. Marley. Best-worst scaling theory, methods and applications. Cambridge:
Cambridge U Press, 2015. Print.
Best-worst scaling (Case 1)
Steps:
1. Choice set Design
2. Data Collection
3. Data Analysis
Datamotus LLC 15
Design
Datamotus LLC 16
Source: Louviere et al.
Best-worst scenarios
Datamotus LLC 17
Source: Louviere et al.
Simple Analysis
Datamotus LLC 18
Source: Louviere et al.
Choice Based
Conjoint
Datamotus LLC 19
Conjoint
Datamotus LLC 20
Approximates the real life situation
How it works
Datamotus LLC 21
Inputs
Datamotus LLC 22
Data Free SMS Free Calls Monthly $ Brand
1 GB 100 On net $50 Carrier 1
2 GB 300 All Net $60 Carrier 2
3 GB 400 $70 Carrier 3
4 GB 500 $80
5 GB 600
Inputs
Datamotus LLC 23
Data Free SMS Free Calls Monthly $ Brand
1 GB 100 On net $50 Carrier 1
2 GB 300 All Net $60 Carrier 2
3 GB 400 $70 Carrier 3
4 GB 500 $80
5 GB 600
Attributes
Inputs
Datamotus LLC 24
Data Free SMS Free Calls Monthly $ Brand
1 GB 100 On net $50 Carrier 1
2 GB 300 All Net $60 Carrier 2
3 GB 400 $70 Carrier 3
4 GB 500 $80
5 GB 600
Levels
Design of experiment
• Depends on number of attributes and levels
• Depends on the effects that need to be estimated
• Main effects
• Interaction terms
Datamotus LLC 25
Design of experiment
• Lets say we have 5 attributes with 4 level each.
• Total number of all alternatives is 1024
• We can decrease this number using experimental design
• Fractional Factorial Design
• Balanced Incomplete Block design
• Orthogonal Main Effect Designs, etc
Datamotus LLC 26
How long will it take?
Datamotus LLC 27
Source: Sawtoothsoftware research papers
Data Collection
• Online survey, tools such as Qualtrics, Survey
Monkey, Sawthooth, etc
Datamotus LLC 28
General outcome of the
Conjoint Analysis
• Determine which product people prefer.
• Market share simulation for the given product bundle
• Look at the tradeoffs among different possible features.
• Determine the ranking of attributes in determining choice (Attribute importance).
• Compute willingness to pay for feature upgrades (How much are customers willing
to pay to go from 2GB to 3GB?).
• Compute brand equity (Will the change in price make people chose another
brand?)
Datamotus LLC 29
Decision Support System
Datamotus LLC 30
Attribute importance
Datamotus LLC 31
Attribute/Level importance
Datamotus LLC 32
Sensitivity reports
Datamotus LLC 33
Needs-Based Segmentation
• Groups survey respondents into like groups based on their
similar needs (utilities).
• Customers are grouped into segments that place similar
value on the product features included in the study.
• Helps to understand what different segments need from
your product or service, recommendations on which
segments you should target, and implications for your
portfolio.
There’s no requirement to collect additional data, but there
is a need for additional analysis.
Datamotus LLC 34
Resources
• The only online course:
Predict Consumer Decision with Choice-Based Conjoint
• Sawtooth Software is the leader in the market. You can find a lot of research
papers and technical documentation on their website.
• Aizaki, H., Nakatani, T., & Sato, K. (2015). Stated preference methods using R.
Boca Raton, Fla: CRC Press, Taylor & Francis.
• Louviere, J. J., Flynn, T. N., & Marley, A. A. (2015). Best-worst scaling theory,
methods and applications. Cambridge: Cambridge University Press.
Software and Services
• Sawtooth
• Qualtrics
• Latent Gold Analysis
• R !
Datamotus LLC 35
Datamotus LLC 36
Datamotus LLC,
Marshal Baghramyan 40, room 317W
Tel: 060 612 699
Email: habet@datamotus.com
Technical Note
Phase 1: Alternative set design
Alternative design options depend on the number of attributes,
levels and the effects that need to be estimated (main effects, two-
way interactions, higher order interactions).
Options for the alternatives design: OMED (Orthogonal Main effect
Design), Orthogonal design, full-factorial design, fractional factorial
design, etc.
The best design is usually found using Fedorov’s algorithm by
optimizing D-Efficiency coefficient.
Phase 2: Choice Set design
Choice set design is done either with LMA (labeled conjoint), mix-
and-match or rotation design (unlabeled conjoint)
Datamotus LLC 37
Technical Note
• Phase 4: Data Collection
• Phase 5: Data Analysis, this includes
• Using conditional logit or multinomial logit if
aggregated utility levels are required
• Hierarchical Bayesian estimate – used to calculate
individual level utilities (usually gives better results than
aggregated analysis). HB allows to use demographic
variables in estimation as well
• Latent Class Analysis: Divides respondents into distinct
segments based on choice preference data. This is done
based on Hierarchical Bayes.
Datamotus LLC 38
Technical Note
• Phase 6: Deliverables
• Utilities for each attribute/level for each respondent
(individual level)
• Utilities for each attribute/level (aggregated from
Hierarchical Bayesian method)
• Importance of each attribute for each distinct
class/segment
• Marginal willingness to pay
• Market share simulation.
Datamotus LLC 39

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Stated preference methods and analysis

  • 1. DATA MINING AND STATISTICAL ANALYSIS SOLUTIONS Stated Preference methods and analysis
  • 2. Preferences Datamotus LLC 2 Revealed Preference vs. Stated Preference
  • 3. Revealed Preference “ Revealed preference theory, pioneered by American economist Paul Samuelson, is a method of analyzing choices made by individuals, mostly used for comparing the influence of policies on consumer behavior. These models assume that the preferences of consumers can be revealed by their purchasing habits. ” Datamotus LLC 3
  • 4. Stated Preference “ Stated Preference methods are a family of survey methods measuring people’s preferences based on decision-making in hypothetical choice situations. “ Datamotus LLC 4
  • 5. Major types of Stated preference methods Datamotus LLC 5 Contingent valuation Best-worst Scaling Discrete Choice Experiments (Conjoint analysis)
  • 6. Contingent Valuation (Willingness to pay studies) Datamotus LLC 6
  • 7. Contingent valuation Contingent valuation is a survey-based economic technique for the valuation of non-market resources` (Willingness-to-pay) • Benefits/values of reforms • Non-material actives, such as theaters, museums, historical places, etc
  • 9. Why ? 1-Very unimportant 2 3 4 5-Very Important Price On Net minutes Off net minutes Free device Unlimited Data Lets say you want to understand what feature of the telco plan customers value the most. You ask the following questions: What is wrong with this?
  • 10. Why ? When you ask the buyers/respondents to rate the importance or preference for a bunch of features/attributes, often you don get enough differentiation…. As buyers wants the best with the lowest price. On a scale from 1 to 5, where 1=very unimportant and 5=very important, how important are each of the following features when you chose a mobile plan? 1-Very unimportant 2 3 4 5-Very Important Price On Net minutes Off net minutes Free device Unlimited Data
  • 12. What to do ? Datamotus LLC 12 Problem: • We have a bunch of attributes/features that need to be rated by their importance Solution: • Create sets of attributes and ask the respondent to chose best and worst, or Most and Least Important attributes
  • 14. Example Datamotus LLC 14 Nine major public policy issues: Need to understand public sector spending priority Source: Louviere, Jordan J., Terry N. Flynn, and A. A. J. Marley. Best-worst scaling theory, methods and applications. Cambridge: Cambridge U Press, 2015. Print.
  • 15. Best-worst scaling (Case 1) Steps: 1. Choice set Design 2. Data Collection 3. Data Analysis Datamotus LLC 15
  • 17. Best-worst scenarios Datamotus LLC 17 Source: Louviere et al.
  • 18. Simple Analysis Datamotus LLC 18 Source: Louviere et al.
  • 20. Conjoint Datamotus LLC 20 Approximates the real life situation
  • 22. Inputs Datamotus LLC 22 Data Free SMS Free Calls Monthly $ Brand 1 GB 100 On net $50 Carrier 1 2 GB 300 All Net $60 Carrier 2 3 GB 400 $70 Carrier 3 4 GB 500 $80 5 GB 600
  • 23. Inputs Datamotus LLC 23 Data Free SMS Free Calls Monthly $ Brand 1 GB 100 On net $50 Carrier 1 2 GB 300 All Net $60 Carrier 2 3 GB 400 $70 Carrier 3 4 GB 500 $80 5 GB 600 Attributes
  • 24. Inputs Datamotus LLC 24 Data Free SMS Free Calls Monthly $ Brand 1 GB 100 On net $50 Carrier 1 2 GB 300 All Net $60 Carrier 2 3 GB 400 $70 Carrier 3 4 GB 500 $80 5 GB 600 Levels
  • 25. Design of experiment • Depends on number of attributes and levels • Depends on the effects that need to be estimated • Main effects • Interaction terms Datamotus LLC 25
  • 26. Design of experiment • Lets say we have 5 attributes with 4 level each. • Total number of all alternatives is 1024 • We can decrease this number using experimental design • Fractional Factorial Design • Balanced Incomplete Block design • Orthogonal Main Effect Designs, etc Datamotus LLC 26
  • 27. How long will it take? Datamotus LLC 27 Source: Sawtoothsoftware research papers
  • 28. Data Collection • Online survey, tools such as Qualtrics, Survey Monkey, Sawthooth, etc Datamotus LLC 28
  • 29. General outcome of the Conjoint Analysis • Determine which product people prefer. • Market share simulation for the given product bundle • Look at the tradeoffs among different possible features. • Determine the ranking of attributes in determining choice (Attribute importance). • Compute willingness to pay for feature upgrades (How much are customers willing to pay to go from 2GB to 3GB?). • Compute brand equity (Will the change in price make people chose another brand?) Datamotus LLC 29
  • 34. Needs-Based Segmentation • Groups survey respondents into like groups based on their similar needs (utilities). • Customers are grouped into segments that place similar value on the product features included in the study. • Helps to understand what different segments need from your product or service, recommendations on which segments you should target, and implications for your portfolio. There’s no requirement to collect additional data, but there is a need for additional analysis. Datamotus LLC 34
  • 35. Resources • The only online course: Predict Consumer Decision with Choice-Based Conjoint • Sawtooth Software is the leader in the market. You can find a lot of research papers and technical documentation on their website. • Aizaki, H., Nakatani, T., & Sato, K. (2015). Stated preference methods using R. Boca Raton, Fla: CRC Press, Taylor & Francis. • Louviere, J. J., Flynn, T. N., & Marley, A. A. (2015). Best-worst scaling theory, methods and applications. Cambridge: Cambridge University Press. Software and Services • Sawtooth • Qualtrics • Latent Gold Analysis • R ! Datamotus LLC 35
  • 36. Datamotus LLC 36 Datamotus LLC, Marshal Baghramyan 40, room 317W Tel: 060 612 699 Email: habet@datamotus.com
  • 37. Technical Note Phase 1: Alternative set design Alternative design options depend on the number of attributes, levels and the effects that need to be estimated (main effects, two- way interactions, higher order interactions). Options for the alternatives design: OMED (Orthogonal Main effect Design), Orthogonal design, full-factorial design, fractional factorial design, etc. The best design is usually found using Fedorov’s algorithm by optimizing D-Efficiency coefficient. Phase 2: Choice Set design Choice set design is done either with LMA (labeled conjoint), mix- and-match or rotation design (unlabeled conjoint) Datamotus LLC 37
  • 38. Technical Note • Phase 4: Data Collection • Phase 5: Data Analysis, this includes • Using conditional logit or multinomial logit if aggregated utility levels are required • Hierarchical Bayesian estimate – used to calculate individual level utilities (usually gives better results than aggregated analysis). HB allows to use demographic variables in estimation as well • Latent Class Analysis: Divides respondents into distinct segments based on choice preference data. This is done based on Hierarchical Bayes. Datamotus LLC 38
  • 39. Technical Note • Phase 6: Deliverables • Utilities for each attribute/level for each respondent (individual level) • Utilities for each attribute/level (aggregated from Hierarchical Bayesian method) • Importance of each attribute for each distinct class/segment • Marginal willingness to pay • Market share simulation. Datamotus LLC 39