Growth (Hacking)
H5 - HETIC 2016
Sommaire
15/02: GH 101
16/02: Growth for startups
« A growth hacker is a person
whose true north is growth. »
Growth Hacking
A semantic battle
Growth Hacking
Scalable and
repeatable tactics for
exponential growth.
Growth Hacking
Create && Hijack
Is ____ Growth Hacking?
!== Developer
Full stack marketers
Data is power
Test && Break
Data +
Product +
Marketing =
Growth Hacking
You don’t need a
growth team.
Fuck humans.
Save time?
+ Better results?
+ More revenue?
How do I automate this?
CAC < ARPA
Margin++
Marketing vs. Growth
Customers / Channels
Marketing vs. Growth
MoM Growth %
Marketing vs. Growth
$$$$$
Classic { hacks }
Payload
+ Frequency
+ CR%
= Virality
Hotmail
Paypal
Airbnb vs. Craiglist
Dropbox
Toolbox
SaaS tools, APIs, Custom
Segment
FullStory
Customer IO
Clearbit / Augur
import.io
Custom
Zapier > *
Small hacks
Home made CRM
NPS automation
Email sent to all users 1 day after free trial ended
Sends visitor to mention.net, records the « Answered
NPS Survey » event with score value and free/paid
segmentation, then redirects to a google form
https://web.mention.net/nps?kmi={{email}}&kme=Answered NPS
Survey&km_NPS Score=10&km_NPS type=free&next=free&form_entry.
729634105={{email}}&form_entry.540215436=10 (Great)
User ID
Event name
Score value
User segmentation
kmi={{email}}
kme=Answered NPS Survey
km_NPS Score=10
km_NPS type=free
next=free
form_entry.729634105={{email}}
form_entry.540215436=10 (Great)
User segmentation
User ID
Score value
Free email checker
Last thoughts
GH adoption curve
Keep things under
control
II. Growth as a startup
What matters most
for Growth?
Great product…
…Fantastic retention.
How many active
users are still using
your product?
If (%aU at x+1 < %aU at x) {
Focus on product
} else {
Growth
}
10% net churn = no
customers in 10
months
Cohort analysis
Cohort
People with the same
characteristics over a period of
time.
Month 1 Month 2 Month 3
Jan 100 % 97 % 92 %
Feb 100 % 95 %
Apr 100 %
You don’t need a
growth team.
Find your
North Star.
What is your North Star?
Getting your magic
moment.
« When are your users getting the
most value out of your product? »
Facebook
The marginal user
AARRR framework
Acquisition How do they find you?
Activation Do they have a great first experience?
Retention Do they come back?
Revenue How do you make money?
Referal Do users tell others?
SaaS Metrics
MRR
Revenue per month
Churn Rate
ARPU
MRR / Nb users
CLT
1/Churn
CLTV
1/Churn * ARPU
Best practices
1. Get your data right
1.1 Choosing metrics
North Star metric
What do you want to learn?
What’s most important NOW?
Vanity metrics
≠ Totals
Total users, signups…
Choose a time window
Daily, Weekly, Monthly…
Go for weekly/monthly
Weekly signups, weekly signup rate…
1.2 Customer data
Lifecycle data,
behavioral data…
Design, optimize CR,
better campaigns,
user feedback,
support.
Beware of
inconsistencies.
Figure out what you
need to track.
Rumble example
Be a fucking squirrel.
Store it for later.
1.3 Choosing the right
tools
Qualitative vs.
Quantitative
Survey/NPS, LiveChat,
Heatmapping
Web analytics,
behavioral, A/B
testing, real-time
2. Build a sales model
Step #1: Create a
Customer Profile
Step #2: Discover
Scalable Lead Sources
Step #3: Develop a
Successful Sales
Process
Key metrics
New leads, leads that qualify /
close, avg. time to close…
Before the startup
Before the startup
1. ≠ Counterintuitive
Startup is like skiing
≠ Counterintuitive
Do. not. follow. your
instincts.
Except with people.
2. ≠ Expertise in startups
Zuckerberg was not an expert in
Facebook
Be an expert of your
market & users.
How to get startup
ideas?
Conscious ideas are bad
and plausible.
Good ideas are not
designed to be
companies. At first.
It usually starts as a
side project.
It usually starts as a
side project.
How to get
unconscious ideas?
Learn things that
matter.
Work on problems
that interest you
Work on problems
that interest you.
With people that
you like and
respect.
College is not for
startups. Learn
powerful things.
How to start
building a startup?
The N00b approach
Build in secret
Press Launch
Wait for users
What should you
do now?
Get to know your
industry. Become
an expert.
Get your hands
dirty…
Identify customer
segments &&
design ideal UX
Prototype, fake it
until you make it.
Go for MVP ETP
The smallest
feature set to solve
your problem
Your first users
You
Mom
Your co-founders + friends
Communities
Niche influencers
Cold emails
Honesty curve
Build fast, optimize
for your stage,
manual before
automation.
How to ProductHunt
PH Algorithm
•Sum of upvotes
•Veterans > newbies
•Direct link > Home
•Time elapsed
•Nb of comments?
Find a superuser
http://www.yvoschaap.com/producthunt/
https://api.producthunt.com
PH day cycle
Midnight to midnight PST
For every hour earlier
{ +8.7% total upvotes. }
ProductHunt Checklist
[x] Introduce yourself
[x] Fill all the information
[x] Master the 30 first
votes
[x] But don’t ask for
upvotes
[x] Add a referral
message
[x] Be exclusive
[x] Share your metrics
[x] Twitter ads
Small PH Hacks
Automate PH with
Zapier
Early stage lead
generation
Define your niche
US Marketers
+ from startups
+ who do webinars
+ disappointed
Lead sources?
PH GET /v1/users
PH
GET /v1/{{postID}}/votes
Slack Channels
Quora
Mechanical Turk
Growth Status @
Rumble
gilles@rumble.live

Startup marketing 101