Startup InsurTech Award - ClaimLogik

1. T H E P R O B L E M S TAT E M E N T
© INTELLIGENT THOUGHT PTY LTD | GLOBAL LIVEFEST 2018 : STARTUP INSURTECH AWARD 1
The world’s only digital platform that
connects everyone in a property claim from
first report all the way to completion.
GLOBAL LIVEFEST 2018
STARTUP INSURTECH AWAR D
© I N T E LLI GE N T T HOUGHT P T Y LT D
C L A I M L O G I K . C O M
CONNECT EVERYONE
IN YOUR CLAIM

2. T H E P R O B L E M S TAT E M E N T
© INTELLIGENT THOUGHT PTY LTD | GLOBAL LIVEFEST 2018 : STARTUP INSURTECH AWARD 2
A POOR CUSTOMER
EXPERIENCE.
The traditional property insurance claim process has
remained relatively unchanged for 150 years. Historically
the process has been divided into many parts, handled by
multiple disconnected people and platforms – leading to
chaos, delays and a complete lack of transparency.
At their greatest time of need, the customer is forced to
deal with 10 or more disconnected participants during their
property claim. For insurers, costs are difficult to control,
timelines are extended and they cannot effectively manage
their supply chain.
CUSTOMER
CUSTOMER
ADJUSTER
ASSESSOR/INSP.
CONTRACTOR
SUPPLIER
INSURER
BROKER/AGENT
VIDEO: UNDERSTAND THE PROBLEM
https://youtu.be/uDv4YKO7GJc
THE 150 YEAR OLD PROBLEM
https://tinyurl.com/ydcnqlaq

3. © INTELLIGENT THOUGHT PTY LTD | GLOBAL LIVEFEST 2018 : STARTUP INSURTECH AWARD 3
T H E S O L U T I O N
+
CUSTOMER BROKER/AGENT ADJUSTER CONTRACTOR SUPPLIERINSURER ASSESSOR/INSPECTOR
STAKEHOLDER MANAGEMENT
ANALYTICS/BIG DATA
AND REPORTING
CLAIM MANAGEMENT
DAMAGE
ASSESSMENT
FNOL
EMERGENCY
MITIGATION
COMPETITIVE
SOURCING
SUPPLIER
MANAGEMENT
CUSTOMER
SURVEY
Multi-supplier Management
Supplier Credentialing
Digital Contracts
Manage SLAs & KPIs
CAT & Non-CAT Terms
Digital Invoicing
Digital Payments
Automated Communications
Customer Sentiment Tracking
Mobile & Desktop Application
Intelligent Claim Allocation
Automated Smart Tasks
Dashboards
Reserves & Payments
All Estimate Formats Accepted
Scope & Diagram Tools
Live Video Collaboration
Digital Document Library
Digital Photo Library
Notes with Audit Trail
Catastrophe Management
START FINISH
ONE CLAIM,
ONE PLATFORM.
ClaimLogik is a cloud-based claims management platform
that connects everyone in a property claim from first report
all the way to completion.
It’s the only platform globally that offers both Stakeholder
Management and Claim Management capabilities (more
on this below).
ClaimLogik was built based on the concept of “one claim,
one platform”. Using ClaimLogik, all claim processes and
participants are tied together through one platform, enabling
clear line of sight to the activities and status of the claim.
VIDEO: PLATFORM OVERVIEW
https://youtu.be/LA51Id99Hdc

4. © INTELLIGENT THOUGHT PTY LTD | GLOBAL LIVEFEST 2018 : STARTUP INSURTECH AWARD 4
A C O M P L E T E C L A I M M A N A G E M E N T E C O S Y S T E M
STAKEHOLDER
MANAGEMENT
CLAIM
MANAGEMENT
Automates every step of a property insurance
claim from first report to completion.
Offers the flexibility for insurers to configure
workflows and business rules to support
company-specific products, geographies and
customer expectations.
Connects every stakeholder in a claim with real-
time access to track, manage and complete
tasks at the right time, in the right order and with
complete transparency.
Insurers can set up and manage their supplier
networks with digital contracts for both BAU and
CAT events.
ANALYTICS/BIG DATA
AND REPORTING
DAMAGE
ASSESSMENT
FNOL
EMERGENCY
MITIGATION
COMPETITIVE
SOURCING
SUPPLIER
MANAGEMENT
CUSTOMER
SURVEY
Multi-supplier Management
Supplier Credentialing
Digital Contracts
Manage SLAs & KPIs
CAT & Non-CAT Terms
Digital Invoicing
Digital Payments
Automated Communications
Customer Sentiment Tracking
Mobile & Desktop Application
Intelligent Claim Allocation
Automated Smart Tasks
Dashboards
Reserves & Payments
All Estimate Formats Accepted
Scope & Diagram Tools
Live Video Collaboration
Digital Document Library
Digital Photo Library
Notes with Audit Trail
Catastrophe Management

5. © INTELLIGENT THOUGHT PTY LTD | GLOBAL LIVEFEST 2018 : STARTUP INSURTECH AWARD 5
SO WHY IS IT A GAME
CHANGER?
Unless you have complete transparency across
every stakeholder (Stakeholder Management),
during every step of the claim (Claim Management),
how can you possibly deliver superior service,
analyze your claim performance and drive
improvement for better claim outcomes?
ClaimLogik has ‘cracked the code’ by creating
a complete property claims management
ecosystem for adjusting, restoration and repair.
O U R U N I Q U E S E L L I N G P R O P O S I T I O N
BETTER
CUSTOMER
EXPERIENCE
LOWER CLAIM
COSTS
STAKEHOLDER
MANAGEMENT
CLAIM
MANAGEMENT
ANALYTICS/BIG DATA
AND REPORTING
SHORTER
CLAIM
LIFECYCLES
CREATES
THAT DRIVES
+
CUSTOMER BROKER/AGENT ADJUSTER CONTRACTOR SUPPLIERINSURER ASSESSOR/INSPECTOR
STAKEHOLDER MANAGEMENT
ANALYTICS/BIG DATA
AND REPORTING
CLAIM MANAGEMENT
DAMAGE
ASSESSMENT
FNOL
EMERGENCY
MITIGATION
COMPETITIVE
SOURCING
SUPPLIER
MANAGEMENT
CUSTOMER
SURVEY
Multi-supplier Management
Supplier Credentialing
Digital Contracts
Manage SLAs & KPIs
CAT & Non-CAT Terms
Digital Invoicing
Digital Payments
Automated Communications
Customer Sentiment Tracking
Mobile & Desktop Application
Intelligent Claim Allocation
Automated Smart Tasks
Dashboards
Reserves & Payments
All Estimate Formats Accepted
Scope & Diagram Tools
Live Video Collaboration
Digital Document Library
Digital Photo Library
Notes with Audit Trail
Catastrophe Management
START FINIS

6. T H E P R O B L E M S TAT E M E N T
© INTELLIGENT THOUGHT PTY LTD | GLOBAL LIVEFEST 2018 : STARTUP INSURTECH AWARD 6
130,000
MARKET IMPACT
AVERAGE CLAIM
COST REDUCTION
28%
AVERAGE NET
PROMOTER SCORE®
8.8/10
4-9 DAYS
15-20%
35%
CLAIMS COMPLETED
AVG. TIME SAVING FROM
LODGEMENT TO CLAIM DECISION*
COST DIFFERENCE OF ACTUAL
PRICE OF REPAIR VS KNOWN
ESTIMATING PLATFORMS
LIVELOGIK VIDEO COLLABORATION
COMPETITIVE SOURCING
(MULTIPLE QUOTES)
REGULAR SOURCING
(ONE QUOTE)
TRADITIONAL METHODS
5.2m
LINE ITEMS
$1b+
CLAIMS SPEND
11
INTERNATIONAL AWARDS
INCREASE
CUSTOMERRETENTION
ON ALL CLAIMS $0-5K
ON ALL CLAIMS
AVERAGE
LIFECYCLE
REDUCTION
31%
REDUCTION IN REPORT
SUBMISSION LIFECYCLE*
* Using LiveLogik video collaboration app
50%
INCREASE IN
ASSESSMENTS
COMPLETED PER DAY*
7-14 HRS
$
$
5-10 DAYS
AVG. CUSTOMER SATISFACTION SCORE
ON LIVELOGIK VIDEO COLLABORATION
ASSESSMENTS
94%
1.5HR$115
TRAVEL SAVINGS PER SITE
ATTENDANCE*
LOWER COSTS FASTER CLAIMS BETTER CX
AUSTRALIASOUTH
AFRICA
ITALY
USA
NEW ZEALAND
LEVELS OF
DOWNWARD
COST PRESSURE
ON EVERY CLAIM
4
AGREED TRADE RATES,
MARGINS & MATERIALS COST
PREDICTIVE ESTIMATING
ENGINE
DIGITAL COMPETITIVE
TENDER
INCREASE IN % DESKTOP
VS FIELD ASSESSMENT

7. H I G H L I G H T F E AT U R E S
ANY DEVICE, ANY TIME,
ANYWHERE... FOR ANYONE
Anyone in the claim process can receive assignments,
complete tasks, view status and communicate from the office
or in the field.
CLAIM ACTIVITY DASHBOARDS
& SMART TASKS
Combine manually set tasks, automated smart tasks and
automated claim watches to produce better speed, cost and
service outcomes.

8. © INTELLIGENT THOUGHT PTY LTD | GLOBAL LIVEFEST 2018 : STARTUP INSURTECH AWARD 8
H I G H L I G H T F E AT U R E S
SUPPLIER NETWORK SETUP
AND MANAGEMENT
Completely digitalize the supplier contracting process for
BAU and CAT events, predefining repair costs in advance and
managing multiple suppliers in real-time.
CUSTOMER SENTIMENT
ANALYSIS & REPORTING
Utilize anytime feedback scoring to measure customer
experience and supplier performance, and use it as a basis
for allocating future work.

9. © INTELLIGENT THOUGHT PTY LTD | GLOBAL LIVEFEST 2018 : STARTUP INSURTECH AWARD 9
COMPETITIVE SOURCING
OF YOUR SUPPLY CHAIN
Send bid notifications to suppliers, comparing costs based on
pre-set business rules which drive four levels of downward
cost pressure.
CATASTROPHE MANAGEMENT
AND PANNING
Proactively plan for a catastrophe event before it hits, and
then automate the entire claim notification process using
proactive storm geofencing.
H I G H L I G H T F E AT U R E S

10. H I G H L I G H T F E AT U R E S
BUSINESS INTELLIGENCE & ANALYTICS
Advanced reporting and data analytics to give you a deeper
understanding of the activities and behaviors that drive
performance.
VIDEO COLLABORATION SOLUTIONS
LiveLogik, our video collaboration mobile app that allows
you to see what your customer sees, speeds up claim
decisions using both desktop and field adjusting.

11. © INTELLIGENT THOUGHT PTY LTD | GLOBAL LIVEFEST 2018 : STARTUP INSURTECH AWARD 11
O T H E R F E AT U R E S
Digitalize day to day
operations from claim
reporting through
to finalization
Easily integrate with
core systems and
other applications
Enhance customer
engagement through
anytime feedback
Digital contracts
between insurer and
supply chain including
SLAs and set rates
Contents claims
fulfillment direct with
suppliers or e-card,
gift card, store card
Detailed audit trail of
all activities performed
by all stakeholders
Collaboration tools
to facilitate photo,
video, document
and email sharing
Marketplace application
for contractors to
receive approved jobs
Capacity management
for CAT events and BAU
Automated exception
management when
tasks fall outside SLAs
Customer Concierge
mobile access for
customers to track their
claim and action tasks
Desktop and field
assessment provides
flexibility to manage
claim resources and cost
KPI management to
measure and compare
supplier performance
Line of sight and
total transparency
on claim status for
all stakeholders
Faster mitigation
and repair driven by
inbuilt workflow
Claim intake module for
call centers or customers
Standardized pricing
platform for best
price materials
License and insurance
management for
supply chain

12. T H E P R O B L E M S TAT E M E N T
© INTELLIGENT THOUGHT PTY LTD | GLOBAL LIVEFEST 2018 : STARTUP INSURTECH AWARD 12
CONNECT
EVERYONE IN
YOUR CLAIM
130,000 claims.
5.2m line items.
11 international awards.
What’s coming next?
CHATBOTS
that simplify claims notification and management.
FRAUD CLAIM ANALYTICS
that highlight any fraud indication throughout a claim.
SINGLE CLICK CLAIM LODGEMENT
that simplifies claim notification with a single click.
ACTUARIAL DATASETS
that use ClaimLogik repair data for product pricing.
P +61 2 9301 8008 (Australia)
P +1 904 362 0990 (USA)
E info@claimlogik.com
W claimlogik.com