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STAKEHOLDER
REPORT 2014
w e b e n a b l e d s t a f f i n g
Hello!
To our customers, international partners, associates, and temporary employees, we are welcoming
you to an updated overview of our company. As part of our stakeholder communications, we are
happy to provide you with additional insights into our development as the high quality employee
service provider to the hospitality industry.
We are celebrating our fifth year anniversary in 2015. Staffer has grown from a small startup into
a multi-million zloty company.We are only at the beginning of our development and actualization.
We look forward very much for mutually prosperous cooperation going forward, and we sincerely
welcome your continued input to improve the quality for our services and relationships.
Sincerely,
Peter Strupp
President
Board of Management
Staffer Sp. z o.o.
w e b e n a b l e d s t a f f i n g
STAFFERVALUES
Staffer is a leading provider of hospitality workers on an as
needed basis. We are dedicated to the following values
and operating principles as we grow our company:
INTEGRITY
We seeking to work with the highest professional standards while
meeting the needs of our customers, employees, and the community
at large.This translates into accepting insights into how we may improve, ensuring that our workers are
treated well, and that they have the opportunity to professionally develop. Staffer takes seriously full
corporate governance, regulatory, and tax compliance.We deeply believe in maintaining high business
standards.
TREAT PEOPLE WELL
Staffer is a people business. It requires a philosophy of leadership that values the individual, ensures
development and resources in order to do the job right.We believe strongly in the promotion of
employee and customer loyalty as a source of building greater value.
BECOMING BETTER
We seek to continually focus on organizational improvement in our recruitment processes, consultant
effectiveness, overall leadership systems, customer service processes, and technology.We clearly recognize
and accept the challenge of being the preferred service provider in hospitality.
“The way your employees
feel is the way your customers
will feel.And if your employees
don’t feel valued, neither will
your customers.”
Sybil F. Starship,Taking Care
of the PeopleWho Matter
Most:A Guide to
Employee-Customer Care.
STAFFER SOLUTIONS
Staffer provides the following solutions to our
customers:
JUST-IN-TIME WORKFORCE
Staffer is a leader in providing waiters, hostesses, chefs, set up staff, cashiers, and other hospitality and event
management talent as required.This flexibility provides highly focused employee teams which deliver higher
productivity and lower cost.
EMPLOYEES LEASING AND PAYROLL OUTSOURCING
Staffer delivers complete employee leasing services that allow companies to reduce core headcount and
free up their valuable time so as to concentrate on their core business. Staffer serves as a complete human
resource support team for hotel staff.
FULL RECRUITMENTTECHNOLOGY OUTSOURCING
Our recruitment technology team is ready to implement customized digital solutions to augment the
staffing needs of our customers.
STAFFER 2014 ACCOMPLISHMENTS
•	Staffer had year on year growth of over +110% in 2014.
•	Facilitated work for over 2,000, primarily young people,
this year.
•	Branch openings in Kraków and Wrocław, with additional
openings in 2015. Staffer currently has five branches in Poland.
•	The company acquired a professional shareholder base to
support the continued growth of the company.This ensures
high standards of corporate governance and capital to support
the growth of the company.
•	New Board of Management Member. Mr. Mariusz Wróblewski
joined us on the Board of Management as Operations Director,
with a primary goal of improving internal processes in recruitment,
consultant effectiveness, and customer loyalty processes.
•	Created training center which is now building a center of
excellence technical and behavior training.
2015 PRESENTS MANY OPPORTUNITIES AND
CHALLENGES. HERE ARE SOME KEY AREAS OF
OUR FOCUS IN 2015:
•		RECRUITMENT INVESTMENT. Staffer is investing
greater focus and investment in ensuring that the
quality and volume of our temporary employees is
fulfilled across all our labor markets in Poland.This includes
robust local recruitment strategies, regular recruitment
events, higher social media profiles, and greater
invcentivization for our temporary candidates.This is
mission critical to us.
•		GREATER INVESTMENT IN TEMPORARY EMPLOYEE
PROFESSIONAL DEVELOPMENT. Staffer is investing
additional training resources in both hospitality technical skills
and in depth customer service skills for our temporary
employees.
•		CUSTOMER LOYALTY PROCESS IMPLEMENTATION Staffer
is now implementing a comprehensive customer loyalty process
with simplified customer feedback processes (automated),
external audit reporting on a regular basis, and leadership
development for consultants to support front line
workers in customer service quality.
•		INVESTMENT IN CLOUD TECHNOLOGY. Staffer is an
industry leader in using technology to connect job seekers with
job providers. Staffer is investing now in a full recruitment
platform cloud solution (completed May, 2015), as well as
expanding customized recruitment technology solutions to our
customers.This also includes greater touchscreen and mobile
use by our employees and customers.
•	INCREASE CONSULTANT EFFECTIVENESS. Staffer is
increasing organizational effectiveness through a comprehensive
consultant performance and development plan.Also, we are
the first company in Poland to implement “The Extraordinary
Leader” Zenger Folkman global leadership development process
for our Consultants to increase team leader effectiveness.
“Good is somebody
who delivered and
allowed the company to
overcome obstacles, without l
eaving a profound impact on
its culture. Great is somebody who
leads his company to
achievements
and performance and value that
nobody was expecting it had”.
Carlos Ghosn
We are only at the very beginning
of our development and actualization
as an organization.We welcome your
ideas, input, and seek to further build
relationships based on a level
of high trust and meaningful results.
CONTACT INFORMATION
Pamela Gmiter
Director
Business Development
Staffer Sp. z o.o.
ul. Rozbrat 34,Warsaw, Poland
Mobile: (48) 660 411 766
E-mail: pamela.gmiter@staffer.com
w e b e n a b l e d s t a f f i n g

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Staffer stakeholder report - 2014

  • 1. STAKEHOLDER REPORT 2014 w e b e n a b l e d s t a f f i n g
  • 2. Hello! To our customers, international partners, associates, and temporary employees, we are welcoming you to an updated overview of our company. As part of our stakeholder communications, we are happy to provide you with additional insights into our development as the high quality employee service provider to the hospitality industry. We are celebrating our fifth year anniversary in 2015. Staffer has grown from a small startup into a multi-million zloty company.We are only at the beginning of our development and actualization. We look forward very much for mutually prosperous cooperation going forward, and we sincerely welcome your continued input to improve the quality for our services and relationships. Sincerely, Peter Strupp President Board of Management Staffer Sp. z o.o. w e b e n a b l e d s t a f f i n g
  • 3. STAFFERVALUES Staffer is a leading provider of hospitality workers on an as needed basis. We are dedicated to the following values and operating principles as we grow our company: INTEGRITY We seeking to work with the highest professional standards while meeting the needs of our customers, employees, and the community at large.This translates into accepting insights into how we may improve, ensuring that our workers are treated well, and that they have the opportunity to professionally develop. Staffer takes seriously full corporate governance, regulatory, and tax compliance.We deeply believe in maintaining high business standards. TREAT PEOPLE WELL Staffer is a people business. It requires a philosophy of leadership that values the individual, ensures development and resources in order to do the job right.We believe strongly in the promotion of employee and customer loyalty as a source of building greater value. BECOMING BETTER We seek to continually focus on organizational improvement in our recruitment processes, consultant effectiveness, overall leadership systems, customer service processes, and technology.We clearly recognize and accept the challenge of being the preferred service provider in hospitality. “The way your employees feel is the way your customers will feel.And if your employees don’t feel valued, neither will your customers.” Sybil F. Starship,Taking Care of the PeopleWho Matter Most:A Guide to Employee-Customer Care.
  • 4. STAFFER SOLUTIONS Staffer provides the following solutions to our customers: JUST-IN-TIME WORKFORCE Staffer is a leader in providing waiters, hostesses, chefs, set up staff, cashiers, and other hospitality and event management talent as required.This flexibility provides highly focused employee teams which deliver higher productivity and lower cost. EMPLOYEES LEASING AND PAYROLL OUTSOURCING Staffer delivers complete employee leasing services that allow companies to reduce core headcount and free up their valuable time so as to concentrate on their core business. Staffer serves as a complete human resource support team for hotel staff. FULL RECRUITMENTTECHNOLOGY OUTSOURCING Our recruitment technology team is ready to implement customized digital solutions to augment the staffing needs of our customers.
  • 5. STAFFER 2014 ACCOMPLISHMENTS • Staffer had year on year growth of over +110% in 2014. • Facilitated work for over 2,000, primarily young people, this year. • Branch openings in Kraków and Wrocław, with additional openings in 2015. Staffer currently has five branches in Poland. • The company acquired a professional shareholder base to support the continued growth of the company.This ensures high standards of corporate governance and capital to support the growth of the company. • New Board of Management Member. Mr. Mariusz Wróblewski joined us on the Board of Management as Operations Director, with a primary goal of improving internal processes in recruitment, consultant effectiveness, and customer loyalty processes. • Created training center which is now building a center of excellence technical and behavior training.
  • 6. 2015 PRESENTS MANY OPPORTUNITIES AND CHALLENGES. HERE ARE SOME KEY AREAS OF OUR FOCUS IN 2015: • RECRUITMENT INVESTMENT. Staffer is investing greater focus and investment in ensuring that the quality and volume of our temporary employees is fulfilled across all our labor markets in Poland.This includes robust local recruitment strategies, regular recruitment events, higher social media profiles, and greater invcentivization for our temporary candidates.This is mission critical to us. • GREATER INVESTMENT IN TEMPORARY EMPLOYEE PROFESSIONAL DEVELOPMENT. Staffer is investing additional training resources in both hospitality technical skills and in depth customer service skills for our temporary employees. • CUSTOMER LOYALTY PROCESS IMPLEMENTATION Staffer is now implementing a comprehensive customer loyalty process with simplified customer feedback processes (automated), external audit reporting on a regular basis, and leadership development for consultants to support front line workers in customer service quality. • INVESTMENT IN CLOUD TECHNOLOGY. Staffer is an industry leader in using technology to connect job seekers with job providers. Staffer is investing now in a full recruitment platform cloud solution (completed May, 2015), as well as expanding customized recruitment technology solutions to our customers.This also includes greater touchscreen and mobile use by our employees and customers. • INCREASE CONSULTANT EFFECTIVENESS. Staffer is increasing organizational effectiveness through a comprehensive consultant performance and development plan.Also, we are the first company in Poland to implement “The Extraordinary Leader” Zenger Folkman global leadership development process for our Consultants to increase team leader effectiveness. “Good is somebody who delivered and allowed the company to overcome obstacles, without l eaving a profound impact on its culture. Great is somebody who leads his company to achievements and performance and value that nobody was expecting it had”. Carlos Ghosn We are only at the very beginning of our development and actualization as an organization.We welcome your ideas, input, and seek to further build relationships based on a level of high trust and meaningful results.
  • 7. CONTACT INFORMATION Pamela Gmiter Director Business Development Staffer Sp. z o.o. ul. Rozbrat 34,Warsaw, Poland Mobile: (48) 660 411 766 E-mail: pamela.gmiter@staffer.com w e b e n a b l e d s t a f f i n g