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Staff Training Fall 2015
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- 2. What’s New? Allfitness classes are now free with membership! Instructors/Fitness Staff need to check in participants with the tablet Fitness – Operations Staff Fitness and Operations have merged! BODYPUMP! Brand new class: Add weights to your aerobic workout! Hour Modifications Closed Sunday, September 6th for Marshall Game vs. Purdue Open Labor Day- Monday, September 7th Special Game Day Saturday Hours for Home Football Open: 8am – 1pm Dividers on the Basketball Courts With three sets of curtains down, we are impacting a clear line of visibility in a high use space. In the event of a fight or injury, we need a clear view and an easy pass to access the incident. Oh and it also makes the overall facility look better!! All of the dividers will remain UP unless there is a specific program happening that requires modification We have lights on the field!
- 4. Meet our newdirector! Hello TeamREC! I am Bob Holub, the new Director of Campus Recreation at Marshall University. I am thrilled to be joining such an outstanding team and supporting you all in your roles as our student leaders and front line staff. More than 11 years ago I was in a similar position as all of you working in Campus Recreation as a student employee. Today, because of my experiences in roles like yours, I hope to be a better leader for our department. Our professional staff has extremely high expectations of our department, of ourselves and of each of you. Working at The Rec means you are seen around town, on campus and in the community as part of our team; something you need to take very seriously and hopefully brings a sense of pride to each of you. Although everyone has a different title, schedule or role, we expect our entire staff to model themselves after our core values and focus on Customer Service, Risk Management and Health Lifestyles. Again, I am very excited to join you as we start this academic year and moving forward. My door is always open to suggestions, comments or just to say hello – please feel free to stop by! Thanks for doing what you do and making Marshall Campus Recreation the great department that it is! GO HERD! Bob
- 5. First Aid &CPR/AED Classes CPR/AED Saturday August 29th: 2pm – 6pm Saturday September 12th: 2pm – 6pm Saturday September 26th: 2pm – 6pm First Aid Sunday August 30th: 2pm – 4pm Sunday September 13th: 2pm – 4pm Sunday September 27th: 2pm – 4pm ** Sign up at the Office Manager Desk to secure your spot. You must be certified to work!!!
- 6. Reminders: Being ontime is SUPER important! Remember: You are responsible for your shifts! Even if you drop it on subitup, YOU ARE STILL RESPONSIBLE FOR WORKING IF NO ONE PICKS IT UP! When you are coming in to work out, remember to swipe in! Everyone needs a nametag! Be sure to wear it when you’re working! Enforce Patron Apparel! Keep an eye out, especially on the fitness floor. Upper Body Clothing should fully cover torso Cut-off t-shirts that expose skin below armpit, cropped tanks, halter-tops, sports bras are not permitted Appropriate cell phone/computer use No cell phone on shift (keep it in a locker if it’s too tempting) You should only be on approved sites! For example: marshall email, argos, subitup, Stay Busy on your shift Is area completely clean? If you are at a workstation….Do you know all the information on our website?
- 7. Reminders: Guaranteed Coverage Employees cannot drop a shift after 2pm the day before their scheduled shift unless they have found a sub and they have picked it up. Employees experiencing an emergency circumstance between 2pm the day prior and up to 2 hours before their shift must contact the facility manager/supervisor on duty and drop the shift in order to make arrangements for shift coverage. The responsibility still falls on the employee. If there is an unforeseen “emergency” event within two hours of your scheduled shift, the facility manager on duty should be contacted to assist with finding coverage. The responsibility for shift coverage still falls on the employee
- 8. Reminders: Appropriate PhoneUsage How to answer the initial phone call: “Thank you for calling the Marshall Recreation Center. This is (your name), how may I help you Don’t drop the call: How to transfer a phone call: BEFORE TRANSFERRING IT IS ALWAYS GOOD TO MAKE SURE THEY ARE AVAILABLE TO TAKE THE CALL SO YOU CAN COMMUNICATE TO THAT PERSON IF THEY WILL BE DIRECTED TO A VOICEMAIL. “Please hold while I transfer you to (the staff member’s name)” Select “Transfer” at the bottom of the screen Select “Contacts” Scroll through the contact list and select the person you’re trying to reach (it will highlight their name) Press “Dial” and it will transfer the call…wait to hear the ring. How to answer that redirected call: Pro Shop (the area you are working), this is (your name)
- 9. Reminders: Hours BuildingHours Regular Monday-Thursday: 6am-midnight Friday: 6am-11pm Saturday: 10am-8pm Sunday: 1-10pm Break Hours (Thanksgiving, Christmas, etc.) Monday-Friday: 6am-8pm Saturday: 10am-8pm Sunday: 1-8pm
- 10. Reminders: Hours AquaticCenter Regular Monday-Thursday: 6-10am, 11am-2pm, 4-11pm Friday: 6-10am, 11am-2pm, 4-11pm Saturday: 10am-7pm Sunday: 1-7pm Break Hours (Thanksgiving, Christmas, etc.) Monday-Friday: 6-10am, 11am-2pm, 4-7pm Saturday: 10am-7pm Sunday: 1-7pm
- 11. Reminders: Hours ClimbingWall Regular Monday-Friday: 4-10pm Saturday: 2-8pm Sunday: 2-8pm Break Hours (Thanksgiving, Christmas, etc.) Monday-Friday: 4-8pm Saturday: Closed Sunday: Closed