SSCG Business Efficiency - Achieving Superior Performance, Bottom Line and Customer Satisfaction

Finding Efficiencies to Fuel Growth
Achieving Superior Performance, Bottom
Line and Customer Satisfaction
Eugene Nizeyimana
CEO, SSCG Consulting
April 2019, Birmingham

FOR EXTERNAL USE
Copyright @ SSCG 2019, All Rights Reserved | Info@sscg-group.com | www.sscg-group.com
2
Disclosures

3
1. A Rapidly Evolving World and Markets 04
2. Definition: What is Efficiency? 06
3. Elements of Efficiency 07
4. Benefits and Opportunities 08
5. Costs of Inefficiencies 09
6. Common Sources of Inefficiencies 10
7. Finding efficiencies to fuel growth 11
8. Steps Towards Finding Efficiencies 12
9. Best Practices to Maximise Efficiency 14
10. Barriers for Achieving Max Efficiency 16
11. Audit and Continuous Improvement 17
12. Questions 18
Agenda
FOR EXTERNAL USE

A Rapidly Evolving World and Markets
Today,
Every industry has been experiencing rapid changes, shifting trends and
increasing uncertainties.
The transformative forces underway, driven by the increasing complexity,
interconnectivity, as well as a rapidly changing geopolitical environment.
Successful businesses must always adapt to the changing world and
market conditions, deploy lean operations and processes, accelerate
technology integration, drive value, continuously innovate; and increase
agility and resilience.
It is vital businesses to optimise internal efficiency, increase the speed and
standard of execution, and make and deliver quality products on time and
at the right price.
4FOR EXTERNAL USE

5
What is Efficiency?
FOR EXTERNAL USE

Definition
• Doing things right with minimum
resources.
• Resource optimisation: Better
resource allocation and utilisation
in respect to cost and benefits.
• Achieving superior operational
performance and excellence
• Efficiency = Quality/Cost
6FOR EXTERNAL USE

Elements of Efficiency
Efficiency indicates how well a business uses its resources to produce and
deliver goods and services in respect to a norm, targets or standards.
Key inputs and outputs:
• Financial
• Materials
• Equipment
• People
• Process
• Management
• Productivity
• Quantity
• Quality
• Service experience
7FOR EXTERNAL USE

Benefits and Opportunities
Enhanced efficiencies in business deliver multiple benefits:
• Improved return and revenue margin
• Cost reduction and containment
• Accelerated performance
• Effective time management
• Reduced waste
• Fast turnaround and quick delivery to market
• Rapid response to customer enquiries and needs
• Quality products and service delivery
• Output maximisation and productivity
• Effective communication
• Staying ahead and enhanced competitiveness
• Improved customer experience and retention
• Enhanced brand reputation
8FOR EXTERNAL USE

Costs of Inefficiencies
Failure to deploy efficient best practices can have negative business
impact:
• Lost Revenue
• Time Wastage
• Poor Quality
• Loss and Dissatisfied Customers
• Greater Risks Exposure
Inefficiencies costs businesses anywhere from 20% to 30% in annual
revenue.
For small - to medium-sized businesses (SMBs), the impact is even greater
because of limited resources and less room for errors.
9FOR EXTERNAL USE

Common Sources of Inefficiencies
Inefficiencies comes as a result of:
• Poor leadership and management
• Disconnect between goals, strategies, policies and processes
• Lack of clarity on responsibilities and accountability
• Poor time management
• Failing to identify waste in the business
• Use of aged and legacy systems, tools and technologies
• Inappropriate usage of processes and resources
• Complex and bureaucratic processes
• Team and role mismatch
• Lack of skills and experience
• Inappropriate and unmotivated team mix
• Lack of appropriate customer insights
• Poor working conditions and infrastructure
• Nepotism culture
• Poor communication
10FOR EXTERNAL USE

11
Finding Efficiencies to Fuel Growth,
Performance, Bottom Line and Customer
Satisfaction

Steps Towards Finding Efficiencies
A key way to identify where
inefficiencies hide:
• Process mapping of all operation
steps, including value chain,
employee activities and customer
journeys.
• Deep data analysis of information
out of processes and across
existing systems.
12FOR EXTERNAL USE

Questions
13CONFIDENTIAL: SSCG Project Proposal Ref No: MOSTI/SERVICES/19-20/00001
info@sscg-group.com | www.sscg-group.com

Best Practices to Maximise Efficiency
As business seek to drive success and flourish in challenging and dynamic
markets, is vital that they assess resource utilisation and focus on building
efficiencies into every process. Efforts must focus to cultivate new set of
practices that not only improve but also accelerate efficiency:
• Strategic Planning: Clear goals and objective setting
• Maximisation of investment resources and capital.
• Prioritisation on added value activities
• Operational Restructuring and Process Redesign: Synced lean and
streamlined operations
• Establish open communication culture
• Digital integration: Harnessing Smart Technologies and Automation
• Enhance cross-sectoral interaction and collaborative working
• Integrated Customer feedback: Improve experience and quality
• Matched employee skills, engagement and accelerated learning
• Agility and change management in a rapid evolving world
• Build Resilience in the face of adversity
14FOR EXTERNAL USE

Questions
15CONFIDENTIAL: SSCG Project Proposal Ref No: MOSTI/SERVICES/19-20/00001
info@sscg-group.com | www.sscg-group.com
Four Pillars to
Build and
Improve
Efficiency into a
Business

Barriers for Achieving Max Efficiency
16
Be aware of biggest obstacles to
achieving maximum efficiencies:
• Full leadership commitment and
focus
• Appropriate structure and plan
• Time
• Knowledge
• Resources
FOR EXTERNAL USE

Audit and Continuous Improvement
17FOR EXTERNAL USE

Questions
18FOR EXTERNAL USE

How SSCG Can Help?
19FOR EXTERNAL USE
SSCG Consulting Small Businesses
Services can help
 Business Startup
 Strategic Planning
 Process Development and
Redesign
 Market Development and
Growth
 Product Innovation and Delivery
 Quality Management
Find more

https://www.mckinsey.com/
https://www.pwc.com/gx/en/services/advisory.html
http://www.fticonsulting.com/industries/automotive
https://www2.deloitte.com/uk/en/services/consulting.html
https://www.grantthornton.co.uk/industries/automotive/
https://home.kpmg.com/uk/en/home/services/advisory/management-consulting.html
https://www.capgemini.com/service/automotive-2/
https://home.kpmg.com/xx/en/home/services/advisory/management-consulting.html
https://www.pwc.com/gx/en/industries/automotive.html
http://www.ey.com/uk/en/services/advisory
https://www.bcg.com/industries/automotive/default.aspx
https://www.boozallen.com/expertise/engineering.html
https://www.pwc.com/gx/en/services/advisory/consulting.html
http://www.bain.com/industry-expertise/automotive/index.aspx
https://www.boozallen.com/expertise/consulting.html
https://www.mckinsey.com/
https://www.boozallen.com/
https://www.mckinsey.com/industries/automotive-and-assembly/our-insights
https://www.atkearney.com/
https://www.accenture.com/gb-en/auto-industrial-index
https://www.accenture.com/gb-en/consulting-index
https://www.accenture.com/gb-en/consulting-index
http://www.ey.com/gl/en/industries/automotive
https://www2.deloitte.com/uk/en/pages/manufacturing/topics/automotive-manufacturing.html
https://home.kpmg.com/xx/en/home/industries/automotive.html
https://home.kpmg.com/uk/en/home/services/advisory.html
https://www.ox.ac.uk/admissions/undergraduate/courses-listing/engineering-science?wssl=1
https://www2.deloitte.com/uk/en/pages/financial-advisory/topics/corporate-finance-advisory.html
https://www.cam.ac.uk/subjects/automotive
https://gsas.harvard.edu/programs-of-study/divisions/school-engineering-and-applied-sciences
http://www.ey.com/gl/en/services/advisory/advisory---home
http://meche.mit.edu/
http://www.worldbank.org/en/news/feature/2016/12/15/the-automotive-sector-can-transform-south-asia-economically
http://www.oxan.com/services/advisory/
https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/how-we-help-clients
https://www.atkearney.com/web/global-business-policy-council/advisory-services
https://www.grantthornton.co.uk/services/advisory/
https://www.bcg.com/
Advisory | Consulting | Operation
Corporate Outline
SSCG Corporate Services Ltd. is an international UK based
management professional firm registered in The UK and Wales
under Company House number 100030395. SSCG member firms
and its subsidiaries or affiliates, provide management consulting,
advisory and operation professional services.
SSCG name and logo are IP or trademarks of SSCG Group.
Colmore Building,
20 Colmore Circus Queensway,
Birmingham B4 6A
info@sscg-group.com
www.sscg-group.com
Copyright @ SSCG 2019, All Rights Reserved

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