ISS Business Forum: Smart Buildings and Workplace Technologies

1
Welcome
ISS Business Forum & IAOP Nordic Chapter Meeting
on Smart Buildlings and Workplace Technologies

2
Today’s Program
15.00 WELCOME & INTRODUCTION TO ISS & IAOP
Peter Ankerstjerne, ISS & Katie Gove, Trellis & IAOP
15.10 TRENDS AND DEVELOPMENTS WITHIN SMART
BUILDINGS & WORKPLACE TECHNOLOGIES
John Raspin, Frost & Sullivan
15.35 IMPACT OF TECHNOLOGY IN THE WORKPLACE
Dr. Claire Penny, IBM Watson IoT
16.00 HOW TECHNOLOGY IS CHANGING OUR MEETING CULTURE
Edward Hamilton, Ricoh
16.25 LEVERAGING THE CUSTOMER JOURNEY BY APPLYING TECHNOLOGY AND IOT
Martin Gaarn Thomsen, ISS
16.50 COMBINING SMART BUILDINGS WITH SMART CITIES
Lasse Jonasson, Copenhagen Institute for Future Studies
17.15 Q&A SESSION WITH SPEAKERS
All speakers
17.30 NETWORKING

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Today’s Program
All speakers
17.30 NETWORKING

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Today’s Program
All speakers
17.30 NETWORKING

Frost & Sullivan
Energy & Environment
TRENDS AND DEVELOPMENTS WITHIN SMART
John Raspin, Partner, Energy & Environment
ISS Business Forum
Copenhagen, November 2017

Top 10 Converging Factors Defining the Future of Energy & Buildings
“Connectivity and integration are driving new technologies, industry structures and business models with sustainability at the core”
Source: Frost & Sullivan
Global
Energy
Demand
Environment
Energy
Supply
& Costs
Sustainability
Carbon
Reduction
Market
De-Centralisation
New Business
Models
E-Mobility
Internet of Things
Energy Efficiency
Water Stress
Circular
Economy
Smart Cities
Big Data
Capacity
Optimisation
Connectivity
& Integration
Efficiency &
Intelligence

Smart Buildings
Top 10 Markets & Technologies to Watch to 2025
Fire & Incident
Prevention
Energy Efficiency &
Digital Buildings
LED Lighting
Revolution
Top 10 Markets
to 2025
Battery Energy
Storage
Solar PV
IoT & Cloud
Control
Small Scale Distributed
Generation
Connected Living
Energy
Harvesting
DC Power
Distribution

The Future of Work
“Changes in technology, labour force, and workplace will have a significant impact on FM, in terms of customer base, value
proposition, and service needs”
Labour Force
Place of Work
Workplace Technology
• Increased influence from women, millennials, and older workforce will
have different service requirements for the employees of today.
• A more mobile and flexible workforce will need to be supported in complex
and varied settings.
• There will be a 17% drop in office space by 2020 and 15% fewer desks
per worker.
• Choice, flexibility, and collaborative working will become key
considerations in workplace design.
• Workplace optimisation will become recognised as a driver of productivity
and a tool for attracting and retaining top talent.
• Connectivity will drive a wide range of employment models and be a key
enabler of online collaboration.
• Human and robot collaboration in work will be commonplace by 2025.

Impact on Services … Transformational Trends in FM
“Technology is converging with service innovation. These trends are not mutually exclusive, but are combining to provide a new
future for smart buildings and workplace services”
Business Productivity
Value propositions to drive
customer profitability
Anything as a Service
Growth in XaaS Models
Energy Management
Convergence of EM with FM
Partnerships &
Collaboration
Skill sharing
Performance Contracting
Guaranteed efficiency outcomes
Cloud Services
Digital transformation and data
analytics
Sustainability
Corporate and Government
Initiatives
Selling to the CXO
Driving C-level
relationships

Business Productivity & Technology in the Workplace
“Innovative service suppliers are building new value propositions to address productivity of their customers by addressing the
biggest pain points of the customer”
Staff Retention
Financial Stability
Brand Protection
Sustainability
Labour Law
Management
Employee
Satisfaction
Operational
Excellence
Technology
Optimisation

Convergence of Smart Buildings & Workplace Technologies
“Future workplaces will empower employees. Next generation smart buildings will anticipate and adapt to users’ needs to make life
easier, more comfortable, enjoyable and productive”
Workplace
Design &
Optimisation
Building
Automation
Fire &
Security
Staff Health
& Safety
Comfort &
Experience
Converging Applications for
Value-Addition:
• Remote management
• Predictive maintenance
• Asset/building performance
• Sustainability
• Risk management
• Indoor positioning
• Location Services
• Scheduling
• Room booking
• Resource management
• Etc.
Technology and new
Business Models
Enabling Smart
Workplace:
• Mobility &
connectivity
• Wearables
• Cloud
• XaaS
• Machine learning
• Data analytics
• Data integration
• Etc.

Tech Innovation Trends Impacting the Future of Buildings and Services
Top 5 Areas of Innovation in Homes & Buildings, 2017 to 2025
Big Data, IoT, cloud, artificial intelligence & machine learning algorithms for
automation and management of building functions
Connection and integration of energy prosumers, electric vehicles, energy storage
and electricity demand
Cyber Security for smart homes and buildings
New business models for energy efficiency, asset/facility management, smart
homes and buildings
Customer engagement tools for connected living and working
1.
2.
3.
4.
5.

What will we see Next?
“Technology innovation will continue to drive the digital transformation of buildings and services, with new capabilities and business
models transforming the workplaces of tomorrow”
Future of Digital Reality Realms
Rise of the Machines: Future of
cognitive robots
“Uberization” of Industries
Smart commerce: B2B
Marketplaces, Smart Contracts
Data-as-a-service opportunities
Future of smart cities:
benchmarking and funding models

2
After a period of unprecedented technology innovation and advancement, the emphasis is shifting to
business model innovation to bring technology to life and maximise impact. The highest impact will be
seen in customer-centric service business models based on guaranteed outcomes, typically enabled by IoT.
3
Partnership, collaboration and co-creation of services will be key to meeting the growth objectives and
sustainability visions of customers. The factors defining productivity are unique to each company and
success depends on the definition, capture, management and optimisation of core performance data across
the enterprise.
1
The facility management world is moving beyond TCO and building efficiency. Next generation solutions
are focused on convergence of digital technology and services to deliver value propositions to enhance total
business productivity, with sustainability at the heart.
Conclusions and Lessons so Far
“Innovation must focus on the digitalisation of buildings, workplace optimisation, new customer-centric business models and holistic
productivity solutions”

15
Today’s Program
All speakers
17.30 NETWORKING

© 2017 IBM Corporation16
The Impact of Technology in the
Workplace
Claire Penny
Global Industry Leader, Watson IOT & Buildings

Digital differentiation
Operational excellence
Software everywhere

Cost
Value
Service
Delivery
Building
Optimization
User
Experience
&
Productivity

Building Management Evolution
Automated Buildings
(1980 – 2000)
Smart Buildings
(2000 – 2015)
Cognitive Buildings
(> 2015)

Cognitive Computing
Natural
Human
Interaction
Reason
with
Purpose
Self-learning
System
Cognitive
Computing

Example: Thermal Comfort Diagnosis
6 Buildings with a total of 3,500 sensors operated by external company
 The approach covers 12 times more sensors than the old system
100 1000 10000 100000
Causes
Rules
Sensors
CausesRulesSensors
Old System 300300194
New System 4728414462411
Old System New System

Scalable IoT Platform
Navigate a campus via
Watson speech
Understand energy flow and
diagnose anomalies with
cognitive analytics
Manage and find
your assets in 3D
Electricity
with IoT Meter
Occupancy
with PIR
Vibration Data
with IoT Sensors
Easily monitor and
maintain assets
before they fail
Understand temperature,
comfort and occupancy in
buildings and data centers
Desk Comfort
Sensors
Cognitive analytics
for deep insights
to unlock new
cost savings.
Customizable IoT platform
that provides simple
integration and high
scalability
Plug-and-play
instrumentation
with IoT devices
Rapid modelling
with laser scanner
Speech
Text to SpeechSpeech to Text
Language
Natural Language
Classifier
Dialog
INTEGRATE
INTERACT
REASON
LEARN
Integration
Watson IoTP Presence Insight Room BookingInsights for TwitterInsights for Weather
Reason
Predictive AnalyticsIoT RT Insights TririgaMaximo
Security
Proximity
with BLE
Learning
Apache SparkdashDB with R
Vision
Visual RecognitionAlchemy API

What is the value within the workplace?
DIGITAL ASSET LIFECYCLE
The manual input of data into
a maintenance system for
thousands of assets is a costly,
error prone process.
SEMANTIC INSIGHTS
Analyzing thousands of IoT
devices cannot provide
meaningful insights without a
semantic method.
FLUID SPACES
The lack of real-time
occupancy information within
a building inhibits effective
energy and space
performance.
MY COGNITIVE CAMPUS
Increase productivity of teams
by providing a comfortable
environment and easy
navigation.
MY ARTEFACT
Maintaining the perfect
environment for art galleries
and museums is critical.
REAL TIME ASSET LOCATION
Finding assets and their
relevant data is challenging,
in particular when you are in
the field.
SELF-LEARNING ENERGY
DIAGNOSER
Energy consumption has
many influences and it is
hard to detect and diagnose
abnormal consumption.
COGNITIVE ASSET HEALTH
Predictive and preventive
maintenance are immanent
to reduce operation costs,
but, lack the required
sensors.
SCALABLE IOT PLATFORM
Cognitive Buildings require a
highly scalable platform for
data integration and analysis.
COGNITIVE CONCIERGE
Guiding people to their
rooms and answering their
questions is an central
element of hospitality.
Ferrovial:
3% - 7% TLC
savings
IBM:
33% - 50%
FM savings
Tesco:
£20M
Energy
savings
Public
Sector: 25%
per head

Built for business.
Designed for data.
Secure to the core.

What makes IBM different
Industry expertise Digital twinWatson
Underpinned by our security, ecosystem and next generation technology

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Today’s Program
All speakers
17.30 NETWORKING

Edward Hamilton
Vice President, Communications Services
Ricoh Europe
How
technology is
changing our
meeting culture

50%
*IBM IoT research 2016 and Gerorge Beall at TNW 2017
90%
Time executives spend in
meetings
Average meeting lasts
38 min
Meeting information lost,
even with notes and
actions
XXX
8
13
17
38 min
Set up
Disrupted
Productive

Technology
Meeting
culture
Organisational
culture
Generational
culture

Anytime, Anywhere
access to critical
information
Cloud Connectivity
& infrastructureSocial Media
Mobile devices
Co-working
Activity based
working

Effective decision
making
Ease of
connection
Agility
Time efficiency

DistanceInperson
Individual Group
BoardHuddle
Open space Focus
MEETING ROOM OR COLLABORATION SPACE?COLLABORATION SCENARIOS

Wayfinding &
Colleague
finding
Rooms &
resources
management
Workplace
analytics
Cognitive
workplace
Unified
Communications
Interactive
white boards

Systematic
Problem Solving
Powerful Analytics
Transfer knowledge quickly and
efficiently throughout the
organization
Learning from their
own experiences and
past history
Learning from peer
experiences and the best
practices of others
Experimentation with
new approaches
Cognitive
Workplace

Empowering Digital
Workplaces
Recruitment &
retention of
talent
Effective
decision
making
Flexible
collaboration
Time
efficiency
Data-driven
insights

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Today’s Program
All speakers
17.30 NETWORKING

How can the digital
transformation
support the
workplace
experience?

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Today’s Program
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17.30 NETWORKING

Combining
Smart
Buildings with
Smart Cities
Lasse Jonasson
Copenhagen Institute for Futures Studies
lj@cifs.dk
+45 53 66 00 40
14 November 2017

55
Guiding decision makers worldwide since 1970

Major changes in
communication patterns
People will stop planning
More physical meetings and less
phone calls
56
What did the mobile phone cause?

Source: CIFS, 2016.
1936 Automation
1960 Calculation
1980 Operation
1995 Collaboration
2008 Ubiquity
2018 Capabilities
2026 Solutions
2032 Intention
2036 Influence
- Algorithms tailoring & predicting your needs!
- Algorithms acting on your needs!
- Which decisions do you want to take yourself?
Future of computation
- The development of personal assistants
57

It is all about the user journey
58

Ecosystems
59
“An ecosystem is defined as a loosely
coupled, domain clustered
environment where
each species conserves
the environment, is
proactive and
responsive for its
own benefit”
An environment that
supports the ecological
needs of species so it can
be sustained
A natural ecosystem
is composed of two
key elements:
Species that need to
interact and balance with
each other

Real Digital Ecosystems
160
We create systems
ourselves, but we
cannot predict how
they will interact with
each other…
API Economy is
constantly adapting and
redefining business
models
Open Source Technology
decentralises technology
and promotes unpredictable
collaboration
Businesses are becoming
event–centric, and
constantly have to be
ready and learning

A connected society requires a connected infrastructure
Smart Buildings are being developed
with a centralized approach
Smart Cities are subject to central
planning, but emerges with a high
number of individual actors
+
61

System interactions remain a challenge
62
E.g. In Barcelona for individuals to
reserve a parking space before they
travel remains impossible because of
difficulties in getting different systems
to interact
Different systems struggle to
interact
Antonio Conde, Cisco Head of Innovation, Spain:
“There are a lot of different silos and the first thing we need is a
common layer/platform”

Smart Cities need to be shaped by people
63
Smart Cities need to embody
collective traits:
• Collaborative economy to connect people
scattered across a city
• Crowdfunding of community projects
• Collective intelligence which integrates
citizens view’s into budgeting, policy-
making and urban planning
Widespread technology in Smart Cities is yet to reach a
stage where it can really help people.
(Concept picture of Masdar city in UAE)

Nobody likes Monday morning rush-hour
Tele-conferencing and video-conferencing is
beginning to replace business travel during hectic
periods
Workplace integration with journey planning
apps will allow a greater transparency of
employee’s commutes
Integration to additional platforms such as Uber and
Alibaba will allow for cheaper, and more
sustainable commute suggestions
How will Smart Buildings interact with Transport?
64

Questions
&
Thank you!
Lasse Jonasson
lj@cifs.dk
+45 53 66 00 40
14 November 2017

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Today’s Program
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17.30 NETWORKING

Q&A Session
67
John Raspin,
Frost & Sullivan
TRENDS AND
DEVELOPMENTS
WITHIN SMART
BUILDINGS &
WORKPLACE
TECHNOLOGIES
Dr. Claire Penny,
IBM Watson IoT
IMPACT OF
TECHNOLOGY IN
THE WORKPLACE
Edward Hamilton,
Ricoh
HOW TECHNOLOGY
IS CHANGING OUR
MEETING CULTURE
Martin G. Thomsen,
ISS
LEVERAGING THE
CUSTOMER
JOURNEY BY
APPLYING
TECHNOLOGY AND
IOT
Lasse Jonasson,
CIFS
COMBINING
SMART BUILDINGS
WITH SMART
CITIES

68
Today’s Program
All speakers
17.30 NETWORKING

69
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for attending
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ISS Business Forum: Smart Buildings and Workplace Technologies

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