This document summarizes a case study on leadership challenges during a cultural change process at Preston Memorial Hospital. Key findings from surveys and interviews with non-clinical, clinical, and leadership employees include: a lack of preparation for changes, poor communication about changes, and non-clinical employees feeling excluded from the process and afraid of their new responsibilities. Recommendations focus on better preparing employees for changes, clearly communicating the vision, and involving all employees to address fears and increase engagement during future organizational changes.
1) The document discusses Citizens Financial Group's implementation of a video banking program to transform the customer experience.
2) The program allows customers to access specialized financial advisors via video conferencing to get personalized advice and complete transactions.
3) The implementation is a phased approach, with an initial focus on improving the mobile sales force, followed by increased internal video conferencing and ultimately delivering an unparalleled mobile banking experience.
The document discusses building change that customers will notice in the banking industry. It notes that while some phrases don't change, their meanings have evolved over time. Customer preferences for channels have also shifted, with in-person interactions still preferred for opening accounts but online and mobile growing significantly. Younger customers and wealthier segments prefer more digital options. The document advocates understanding customer data and channel preferences to provide a consistent experience across applications and locations. Building agility requires organizing channels together, taking action on insights continuously, and reviewing processes for extension to other channels.
Morphos International provides the PEAKS personality profiling technology to help with recruitment. PEAKS assesses individuals based on five factors: purpose, energy, affirmation, knowledge, and sustainability. It identifies strengths and weaknesses within 25 personality facets. Companies can use PEAKS to assess person-job fit for potential employees and identify leadership qualities for recruiting leaders. Several organizations have employed PEAKS through certified practitioners at Morphos International.
PEAKS (Purpose. Energy. Affirmation. Knowledge. Sustainability) personality profiling is created based on extensive research using best practices in Leadership, Personality and Resilience Development and the Five Factor Model.
Our professional coaches, trainers and consultants utilise PEAKS to:
• Align the shared purpose of the organization
• Position the right person in the right place for growth
• Strengthen team collaboration and create synergy
• Develop leadership quality for succession planning
• Implement competitive people management strategies
We welcome all enquiries from interested parties.
Adapting from Satir, Morphos change process has enabled companies, teams and individuals to breakthrough from their status quo to create their new identity and new culture.
This document summarizes a case study on leadership challenges during a cultural change process at Preston Memorial Hospital. Key findings from surveys and interviews with non-clinical, clinical, and leadership employees include: a lack of preparation for changes, poor communication about changes, and non-clinical employees feeling excluded from the process and afraid of their new responsibilities. Recommendations focus on better preparing employees for changes, clearly communicating the vision, and involving all employees to address fears and increase engagement during future organizational changes.
1) The document discusses Citizens Financial Group's implementation of a video banking program to transform the customer experience.
2) The program allows customers to access specialized financial advisors via video conferencing to get personalized advice and complete transactions.
3) The implementation is a phased approach, with an initial focus on improving the mobile sales force, followed by increased internal video conferencing and ultimately delivering an unparalleled mobile banking experience.
The document discusses building change that customers will notice in the banking industry. It notes that while some phrases don't change, their meanings have evolved over time. Customer preferences for channels have also shifted, with in-person interactions still preferred for opening accounts but online and mobile growing significantly. Younger customers and wealthier segments prefer more digital options. The document advocates understanding customer data and channel preferences to provide a consistent experience across applications and locations. Building agility requires organizing channels together, taking action on insights continuously, and reviewing processes for extension to other channels.
Morphos International provides the PEAKS personality profiling technology to help with recruitment. PEAKS assesses individuals based on five factors: purpose, energy, affirmation, knowledge, and sustainability. It identifies strengths and weaknesses within 25 personality facets. Companies can use PEAKS to assess person-job fit for potential employees and identify leadership qualities for recruiting leaders. Several organizations have employed PEAKS through certified practitioners at Morphos International.
PEAKS (Purpose. Energy. Affirmation. Knowledge. Sustainability) personality profiling is created based on extensive research using best practices in Leadership, Personality and Resilience Development and the Five Factor Model.
Our professional coaches, trainers and consultants utilise PEAKS to:
• Align the shared purpose of the organization
• Position the right person in the right place for growth
• Strengthen team collaboration and create synergy
• Develop leadership quality for succession planning
• Implement competitive people management strategies
We welcome all enquiries from interested parties.
Adapting from Satir, Morphos change process has enabled companies, teams and individuals to breakthrough from their status quo to create their new identity and new culture.
Morphos International is a global community committed to bringing change through education, enterprise and empowerment. Find out how our coaching, training, consulting, tools, and community, can help you to action change wherever you are.
To succeed, you need to innovate VALUE.
To survive, you need to maximise PROFIT.
To sustain, you need to empower PEOPLE.
Let Morphos be your partner for change and create a sustainable high-performing business!
Call us at (+65) 6749 5850 or email Louis at louis@morphos-intl.com
PEAKS (Purpose . Energy . Affirmation . Knowledge . Sustainability) is a global on-line psychometric technology developed by Research Communication International (RCI) that measures and optimizes human potential at all levels of organizations and societies. The PEAKS Profiling Technology is applicable for use in personal, team and partnership development; organisational development interventions, career coaching, selection planning, recruitment, career profiling and leadership development toward PEAK PERFORMANCE. Your PEAKS profile captures and tracks individual development in domains such as:
Personal Development
Team & Partnership Orientation
Leadership Development
Career Development
Entrepreneurial Advancement
Educational/ Learning Development
Organisational Development
Family Development
Community Development
PEAKS is based on extensive research employing best practices in leadership, personality and resilience development. It is a strength-focused tool that assesses the innate potential within individuals and aligns the best in everyone to the PEAKS they have chosen to scale
Personality scores are normed against industrial benchmarks and are based on a large databank of actual empirical data collected through corporate research. PEAKS gives individuals the knowledge necessary for scaling heights of achievement. As they conquer PEAK after PEAK, they become more than conquerors.
The PEAKS approach is integrative and holistic and is applicable for use for entire organisations in developing and tracking personal, team, leadership & management development/ benchmarking; mentoring, career coaching, selection, talent management, succession planning, job profiling and various aspects of individual, team and organizational development towards PEAK PERFORMANCE.
A highly acclaimed definitive model for describing personality differences, some of the key components to the PEAKS Profiling Technology include:
Personality has five dimensions (P.E.A.K.S)
Scores on the dimensions will fall along a normal distribution (or a Bell Curve)
Personality is best described by individual traits than type groups
The strength of individual scores indicates personality preferences
People who score in the middle range of the scales will have a combination of traits
Organizations that want to be up-to-date and remove biases from the workplace are turning to the PEAKS PROFILE as their internal personality model of choice since it offers so much depth and understanding for employees and program participants.
Discover the 9 signs of misalignment in your organisation. If you have got any one of them, contact Morphos for a complimentary consultancy session. Resolve these issues and see your business take flight!
Adapting from Satir, Morphos change process has enabled companies, teams and individuals to breakthrough from their status quo to create their new identity and new culture.
Morphos International is a global community committed to bringing change through education, enterprise and empowerment. Find out how our coaching, training, consulting, tools, and community, can help you to action change wherever you are.
To succeed, you need to innovate VALUE.
To survive, you need to maximise PROFIT.
To sustain, you need to empower PEOPLE.
Let Morphos be your partner for change and create a sustainable high-performing business!
Call us at (+65) 6749 5850 or email Louis at louis@morphos-intl.com
PEAKS (Purpose . Energy . Affirmation . Knowledge . Sustainability) is a global on-line psychometric technology developed by Research Communication International (RCI) that measures and optimizes human potential at all levels of organizations and societies. The PEAKS Profiling Technology is applicable for use in personal, team and partnership development; organisational development interventions, career coaching, selection planning, recruitment, career profiling and leadership development toward PEAK PERFORMANCE. Your PEAKS profile captures and tracks individual development in domains such as:
Personal Development
Team & Partnership Orientation
Leadership Development
Career Development
Entrepreneurial Advancement
Educational/ Learning Development
Organisational Development
Family Development
Community Development
PEAKS is based on extensive research employing best practices in leadership, personality and resilience development. It is a strength-focused tool that assesses the innate potential within individuals and aligns the best in everyone to the PEAKS they have chosen to scale
Personality scores are normed against industrial benchmarks and are based on a large databank of actual empirical data collected through corporate research. PEAKS gives individuals the knowledge necessary for scaling heights of achievement. As they conquer PEAK after PEAK, they become more than conquerors.
The PEAKS approach is integrative and holistic and is applicable for use for entire organisations in developing and tracking personal, team, leadership & management development/ benchmarking; mentoring, career coaching, selection, talent management, succession planning, job profiling and various aspects of individual, team and organizational development towards PEAK PERFORMANCE.
A highly acclaimed definitive model for describing personality differences, some of the key components to the PEAKS Profiling Technology include:
Personality has five dimensions (P.E.A.K.S)
Scores on the dimensions will fall along a normal distribution (or a Bell Curve)
Personality is best described by individual traits than type groups
The strength of individual scores indicates personality preferences
People who score in the middle range of the scales will have a combination of traits
Organizations that want to be up-to-date and remove biases from the workplace are turning to the PEAKS PROFILE as their internal personality model of choice since it offers so much depth and understanding for employees and program participants.
Discover the 9 signs of misalignment in your organisation. If you have got any one of them, contact Morphos for a complimentary consultancy session. Resolve these issues and see your business take flight!
Adapting from Satir, Morphos change process has enabled companies, teams and individuals to breakthrough from their status quo to create their new identity and new culture.
More from Morphos International | Partners for Change (7)
Some uses of PEAKS Talent recruitment, placement and retentionLeadership development Team management Organisational change and alignmentSuccession planning
Culture is formed by people. These are the areas that form the culture. Focus- the organisation’s vision of the future must involve the customer and the business plan connects this across each business function of the organisation.Actions- of the organisation’s leadership will define the culture, which in turn defines how the people will treat the customer.Tools- of any organisation are not the computers or softwares, as they are only enablers. Knowledge is the main tool and when you have the right culture; your people use knowledge to the benefit of the organisation.Effectiveness- how well the organisation’s vision is integrated into its business plan and connects the employment role to the person which enables them to deliver the result necessary for the organisation to survive and prosper.