Yonyx helps express the thousands of specific support problems Customers frequently call about into a small number of Symptoms Categories, each of which lead to multiple diagnostic pathways – much like a multi-media flow chart. Customers can help themselves by traversing these structured flows interactively, one step at a time.
Yonyx helps express the thousands of specific support problems Customers frequently call about into a small number of Symptoms Categories, each of which lead to multiple diagnostic pathways – much like a multi-media flow chart. Customers can help themselves by traversing these structured flows interactively, one step at a time.