3. Fashion Scan
Consumer Scan
Fashion Analysis
Trend Analysis
Partners and
Competitors
Cultural Indicators
Comparative Analysis
Flowchart
the process above was
the tool to determine
the forecast
4. CafeCoffeeDay
Brand Philosophy: To be the best Cafe chain
by offering a world class coffee experience at
affordable prices.
Target Audience: 20-30 years
through fashion
scan we found out
different trends in
the market
6. Barista
Brand Philosophy: “Experience It”, Finest Italian
and Arabic coffees and cuisine at great value
prices.
Target Audience: 20-30 years
barista was first
opened in delhi
8. CostaCoffee
Brand Philosophy: The brand believes in putting
their heart and soul in every cup.
Target Audience: 20-30 years
costa is originally a
british brand
10. GloriaJean’sCoffees
Brand Philosophy: “Escape The Grind.” They
believe in providing the customers with the best
products and service.
Target Audience: 30-60 years
gloria jeans coffees
is originally a
chocago cafe which
was later bought
by an austrlian
company
12. Frespresso
Brand Philosophy: Not just about coffee,
“Delivers what every walk in wants.”
Target Audience: 20-30 years
frespresso outlets are
inspired from the
sitcom friends
14. CafeMocha
Brand Philosophy: Give the warm relaxing brew
experience along with an exciting journey.
Target Audience: 25-40 years
cafe mocha is the
only retail chain that
serves thirty types of
gourmet coffees
15. CafeMocha Mood Board & Color Board
Eclectic
Comfortable
Set for all moods
Friendly
16. People
Drinking
Coffee
Number of people reached by Cafe
Coffee Day through the years
Ref: Census Board of India
1996 1998 2000 2002 2004 2006 2008 2010 2012
20
40
60
80
100
180
120
140
160
No. of Adopters ( in millions )
Timeline
21. TargetMarket
Coffee Enthusiasts
The Everyday Man
Coffee Alternatives
Target Age Group :18-30
Target Area : near book stores, colleges and uni-
versities, Corporate Offices
Target profession : students, business travellers,
doctors/nurses/policeman (anyone with hectic
work schedule)
22. Segments
Demographics : age-18-30
Sex : Male/Female
Marital Status : single or married, coffee is always
welcome
Income : Starting 80,000 p.a. and onwards
Education : Average & Well educated
23. Persona
Arya is 24years old. She is a proof writer for a
publishing house in Delhi. She likes reading,
eating and enjoys music. While she loves
chocolate, she does enjoy the coffee flavors
too, especially the aroma coffee shops provide.
She lives with a room mate, so prefers doing
a lot of her reading in a nearby coffee shop,
though she avoids them during rush hours. She
doesn’t spend a fortune on coffee, but enjoys the
occasional indulges in high-calorie expensive
coffee beverages.
24. PastScenario
The Coffee culture came to India with the arrival
of The British. It gained popularity in Southern
India in 1940s when the restaurant Indian Coffee
House was started. In early 1990s, local small
coffee shops served people whose primary
motive for drinking coffee was utility based. This
scenario changed with the introduction of coffee
shop chains like CCD and Barista. Main motive
now was to hang out with friends over coffee.
25. PastTrends
Trend - Selling the coffee as a commodity
Cause - Coffee wasn’t a lifestyle/routine
beverage
Trend 1.
27. PastTrends
Trend - Selling coffee as an add-on to ea-tables
Cause - People didn’t develop the habit and
liking for coffee
Trend 3.
28. PastTrends
Trend - As a meeting place for friends
Inspiration - famous television sitcoms like
Seinfield and FRIENDS
Trend 4.
29. CurrentScenario
Coffee bars aim to make themselves a home away
from home. The Scenario today is about making
the coffee experience commercial and accessible
to all. By introducing various hobby ideas and
clubbing it together with book readings and other
activities they are attracting a very large and
varied customer group. Its not just about drinking
coffee, its about creating an ambience where we
can relax and be comfortable whether we are
alone or hanging out with friends.
30. CurrentTrends:Coffee
Trend - Selling coffee as experience
Origin - Popularization of coffee drinking
Cause - People are now very aware about their
coffees
Forecast - All coffee store activities will be
projected towards the coffee beverages, and
other items around it
Trend 1.
31. CoffeeTrends
Selling Coffee as Experience
1996 1998 2000 2002 2004 2006 2008 2010 2012
Timeline
No. of Adopters (in millions )
10
20
30
40
50
90
60
70
80
Dominating attitude
Dominating idea
32. CurrentTrends:Coffee
Trend - Coffee is a lifestyle
Origin - Western developed countries
Cause - because of increased attraction of Indian
tourism in other countries which came true much
earlier then expected. This developed a positive
attitude about drinking coffee
Forecast - Will grow more and be adopted by
more people
Trend 2.
33. CoffeeTrends
Coffee is a lifestyle
1996 1998 2000 2002 2004 2006 2008 2010 2012
Timeline
No. of Adopters (in millions )
10
20
30
40
50
90
60
70
80
Dominating attitude Dominating technology
34. CurrentTrends:Coffee
Trend - Coffee shops as a hangout spot
Origin - Growing number of coffee shops
Cause - It is a safe and acceptable place for
hanging out in small and large groups. Brands
are making the shops very convenient and
comfortable
Forecast - As the experience of coffee shops
gets more personal, it gets more favourable and
popular
Trend 3.
35. CoffeeTrends
Coffee as a Hangout place
1996 1998 2000 2002 2004 2006 2008 2010 2012
Timeline
No. of Adopters (in millions )
10
20
30
40
50
90
60
70
80
Dominating attitude
37. CurrentTrends:Retail
Trend - Warm color scheme
Cause - Coffee shops are selling the casual
retail experience. The shops cannot look formal
or even exclusive and expensive and it will
discourage potential customers. The colors are
warn comfortable colors, developing a sense of
“home away from home”.
Trend 1.
39. CurrentTrends:Retail
Trend - Self service
Cause - The target group is not very fussy about
services provided in coffee shops as they feel
highly comfortable there, thereby accepting self
service positively.
Trend 2.
43. CurrentTrends:Retail
Trend - Hungry Graphics
Cause - As predicted, people have more
disposable income. So the graphics need to
generate hunger and desire for the products they
serve.
Trend 4.
45. OtherTrends
Earlier, coffee shops sold internet and coffee was
a facility with it. Now coffee shops sell coffee and
internet facility with it.
The age group of people hanging out in coffee
is growing both sides, kids and elders are both
enjoying coffee shops.
The coffee shops do serve a large variety of
chocolate items too, along with baked products.
But their core identity talks solely about coffee.
Only special campaigns talk about other
beverage types.
47. FutureCompetition
Starbucks was once a small coffee shop opened
by Gerald Baldwin, Gordon Bowker, and Ziev
Siegl in 1971, it has grown into the number one
specialty coffee retailer.
It is renowned to be the top coffee shop brand of
the world. Over 10,000 coffee shops in more than
30 countries.
The company’s main objective is to establish
Starbucks as the “most recognized and respected
brand in the world,”.
48. Comparative
Table
Vertical integration,
eatables customised for the
Indian market
Top down approach
Affordable Pricing Strategy
Product
Place
Price
Coffee beverages
All around the world
Average to above average,
Affordable to expensive
Variety of coffee combined
with add-on ea-tables
Top down approach
Affordable Pricing Strategy
Third home, collaborations,
covert
Promotion
PR, Advertising, All media
channels
Focus on positioning itself
as a brand for anyone who
loves coffee.
49. Comparative
Table
Logo, orange
Young, Sophisticated
Physique
Personality
Logo, coffee mug, green
Responsible, confident
Logo, purple and red,
inverted commas
Young at heart, Casual
Providers of good coffee
experience
Friendly, Non-intrusive
Upward class
Relationship
Culture
Socially responsible,
dedicated
Active, conscious, social
Allows people to interact
and be intimate
Friendly, Comfortable
50. Comparative
Table
Leaders in Indian coffee
market
Delicious international
coffee makers
Self Image
Reflection
Exclusive coffee makers
Remarkable coffee
experience
Masters in coffee making
The Third Place