Citagus offers remote and onsite DBA support to manage mission critical MS SQL databases. Our MSSQL server consultation service enables highly efficient databases and substantially lowers cost of operation. Citagus DBA’s are dedicated to maximizing database uptime, performance and to reduce the total cost of IT ownership. Our Clockwork DBA like service saves you time, resources and helps you to align IT tasks with the business goals of your organization. We will help you determine the best administrative strategies, hedge risks and exposure to minimum downtime and make sure your database performs efficiently during peak user load. We also offer single incident MS SQL DBA support service, SQL DBA on vacation support services and short term SQL DBA support services for MS SQL Server databases. Citagus further offers 24*7*365 based MS SQL DBA support, customized SQL DBA support (remote and offshore) with flexible low cost & high value plans and remote SQL server monitoring services. Citagus has certified Database Professionals and experts who can help you understand and evaluate the all aspects of database administration, management and security so that you can manage highly critical database servers using advanced technology.

1. Citagus SQL DBA Support
Rajib Kundu –Practice Lead, MS Dba Services
http://WWW.Citagus.Com
Email:Rajib_Kundu@citagus.com

2. Microsoft SQL Server Competency
Service Portfolio Best Practices
 End-to-end Database Administration Automate common tasks: Automation (of administration) can
typically save 15% or more in costs by way of reduced administration
 Database Architecture and Database Design efforts. …relieving DBAs from trivial and routine tasks...” We are follow
the same for our existing Telecommunication client to manage 150 of
 Disaster Recovery and Business Continuity design services remote servers as if they were a single fleet.
Strong information management and security policies : To protect the
 High Availability Solutions including Cluster & Mirroring company’s information assets and achieve regulatory compliance, We
build a data security policy for Telecommunication Client that can be
 Performance Tuning & Proactive Monitoring & Trouble-shooting implemented and maintained efficiently Plan ahead for role definition,
data access levels, end-to-end encryption requirements and auditing
 Database Installation, Patches & Upgrades & Refreshes needs.
 Capacity Planning and Database Security Management Performance Management :- Poor database performance leads to slow
end User response time or downtime that can directly impact business’
 Database Migration bottom line. Follow the best practice to Diagnoses database
performance bottlenecks through visual representation and Pinpoints
 Backup and Recovery Solutions the source of long-running sessions and resource-intensive SQL.
 Emerging Database Technologies - SQL 2008 R2
SQL Server CoE (Center of excellence) Execution highlights
 Faster time-to-implementation & Go-To Market initiatives • Citagus Database infrastructure group upgrading it database
infrastructure to SQL server 2008 Enterprise (64bit) to take advantage
 Overall lower Total Cost of Ownership with reduced risk. of new futures. The Animal Health care company as well satisfied
 30% reduction in cost per incidents with its existing infrastructure, as it had seen a 50 % performance
 Approx. 75% increase in first call closures increase after the migration task .Upgrading SQL server 2008 helping
them to provide world class performance required to support daily
 Approx. 20% reduction in total number of support calls loads. The citagus support team ensure that the migration task
 Reduced technology implementation risks happen on time and tied up with application server without any issue.
Provide proper DR support during the migration task so always one
 Access to the best-of-breed Microsoft technologists talent pool
standby server ready during change if required.
 Extended business value to customers through access to competency
framework, best practices & reusable architecture framework components • The Telecom Organization wanted to make IT a driver of business
success, but its lean DBA staff was continually preoccupied with
& Database services handling emergencies. By adopting a Citagus Services Premier
 Service delivery approach driven by ITIL/ITSM frameworks, customized to Support agreement, Telecom Organization DBA staff has boosted the
unique client environments time that it devotes to proactive support from 20 percent to 70
percent. Support incidents for key technologies have dropped by 67
 Single partner for application development, support and infrastructure percent, and the availability of those technologies has soared to 99.99
management percent.

3. DBA Service Model
 Basic
 Complete
 Emergency Lights On Support
Basic RDBA: Cost-effective Solution for the Busy IT Departments
Citagus Basic RDBA (Remote Database administration Task) supplements and enhances productivity of your IT staff by freeing your DBAs from routine
monitoring and administration tasks. Basic RDBA service covers most of the tasks that are vital for assuring maximum up time, but delivers other work,
maintenance, and upgrade solutions by separate order requests. Basic RDBA delivers 24x7 supports, and leaves you in control over recourse allocation.
Complete RDBA: Total DBA Support at a Fraction of In-house Cost
Complete RDBA Services is the comprehensive solution for meeting all of your database administration needs. Tasks like Monitoring, on-going
administration, configuration, tuning, planning, maintenance; recovery and Enterprise Architecture are covered under this service. Complete RDBA is the
solution when you do not have a production DBA or a team of production DBAs on your staff.
Complete Remote DBA services include Basic RDBA plus add additional services per business requirements.
 Database Designing & configuration
 High Availability (Failover clustering) & Standby DB Support
 Log Shipping support for standby server.
 Replication support in 2000, 2005 & 2008 to provide redundancy or high availability.
 Migrating the SQL server 2000 to 2005 & 2008
 Database physical & logical space management and Capacity planning
 Backup strategy planning, implementation and maintenance.
 Manage patches / service packs for Database software.
 SQL Tuning to enhance the performance
 Database Auditing & status monitoring
 Notification of system alerts due to performance, Availability and Resources.
 Remote database analysis, monitoring & tuning.
 24/7 Monitoring and Support.
 Perform Backups & Recovery operations.
 Disaster recovery analysis and solutions
 Data movement & cloning.
 24 7 DBA monitoring and 99.9% uptime of data
 Provide 24X7 on-call support for database failures and problems
 Weekly and Monthly database health check up with report generation
Emergency Lights On RDBA: 24x7 Safeguard
Emergencies happen, and often they happen when your in-house IT staff is unavailable, or overextended. Vacations, holidays, personnel changes - all these
common organizational events can leave your system vulnerable, and lead to performance deterioration. To guard your organization against these
vulnerabilities, Emergency DBA steps in with 24x7 monitoring, and assures timely emergency response when an alert is raised. At all times, we guarantee
an uninterrupted, proactive database administration by an experienced DBA assigned to your account. With Emergency Remote DBA services, client
can buy only those Remote DBA services that they have required, and only at the levels they require the service

4. Value Proposition
Low-Cost & High Quality Solutions
Our time-tested methodology enables us to deliver rapid solutions in a cost-effective way. One way we achieve significant cost efficiencies is from
our ability to bring you the right solutions well ahead of your schedule. Our flexibility in meeting your add-on business needs translates into
a low total cost of ownership for you. And by choosing a consulting partner that has had consistent success in delivering projects, you
minimize the risk as well.
Un-Paralleled Industry Experience
DBA team has both Development & DBA Certified Professionals with around 10 years of industry experience in handling mission critical
databases to ensure that your databases are in safe hands.
24/7 Experts Availability
DBA experts are available 24/7 even on US holidays, week nights & weekends to take care of your databases. This ensures that your critical
applications are taken care round the clock.
Staff Augmentation
In case you already have DBA support team, then we can augment your team and take care of mundane database tasks so that your resources can
focus on strategic initiatives. Our experts utilize proven methodology to provide you with cost effective solutions in database management
DBA24x7 Tracking System
Citagus DBA24x7 ticketing system maintains the repository of the issues & resolutions so that you need not maintain separate repository for
tracking purposes and our team is accountable for all database issues with complete ownership.
Client-centric methodology
Our DBA team implements best practices to provide lower total cost of ownership by using our unique Solution Delivery Methodology,
which enables us to capture and focus on your needs, and then deliver on them in the most efficient way. Whether you require external
database support or need to augment your existing DBA team or require new database installation, upgrade, migration services or you need
DBA expert consulting in resolving critical issues or you require high availability solutions with Cluster, Mirroring and Standby. Citagus
provides cost effective solutions in end-to-end database administration that utilizes more than 15 years of DBA experience to increase your
business efficiency.

5. Contact Us
US Office
Citagus Software ( USA ) Inc.
3235, Satellite Boulevard
Building 400, Suite 300
Duluth, GA. 30096
Phone 1-(866)-477-1604
Citagus Software Private Limited
No.623, Balaji Arcade
80 Feet Road, 4th Block, Koramangala
Bangalore – 560 034
India
Tel : +91 080 67130300/01 Fax : +91 080 67130302
For Sales Inquiries contact – sales@citagus.com
For General Inquiries contact – info@citagus.com
For Alliances Contact – alliances@citagus.com