The document discusses challenges to maintaining privacy in the digital age. It notes that several hackers and spies were identified due to small mistakes like accessing personal accounts from work networks or staying at hotels where they were identified. It argues that complete privacy online is nearly impossible as companies extensively track users' activities. As a system operator, skills needed for the future include security knowledge, virtualization expertise, and understanding of cloud platforms to balance loads and ensure high availability. Maintaining technical skills while focusing on soft skills will help professionals adapt to an evolving field.

1. 10/May/2013
Cloud Computing and the SysOp
Professional: How to get ready?
Eduardo Coelho - Congresso UNIFACEX
Friday, May 10, 13

2. hold on
✤ before we get started, let me show you some interesting facts
involving information security and privacy in our world
Friday, May 10, 13

3. Cryptogram newsletter published
the following on 15/Apr/2013
✤ One: Some of the Chinese military hackers who were implicated in a broad set of
attacks against the U.S. government and corporations were identified because they
accessed Facebook from the same network infrastructure they used to carry out
their attacks.
✤ Two: Hector Monsegur, one of the leaders of the LulzSec hacker movement, was
identified and arrested last year by the FBI. Although he practiced good computer
security and used an anonymous relay service to protect his identity, he slipped
up.
✤ And three: Paula Broadwell, who had an affair with CIA director David Petraeus,
similarly took extensive precautions to hide her identity. She never logged in to
her anonymous e-mail service from her home network. Instead, she used hotel
and other public networks when she e-mailed him. The FBI correlated hotel
registration data from several different hotels -- and hers was the common name.
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4. (continuing)
✤ There are simply too many ways to be tracked. The Internet, e-mail, cell phones, web browsers,
social networking sites, search engines: these have become necessities, and it's fanciful to expect
people to simply refuse to use them just because they don't like the spying, especially since the
full extent of such spying is deliberately hidden from us and there are few alternatives being
marketed by companies that don't spy.
✤ This isn't something the free market can fix. We consumers have no choice in the matter. All the
major companies that provide us with Internet services are interested in tracking us. Visit a
website and it will almost certainly know who you are; there are lots of ways to be tracked
without cookies. Cell phone companies routinely undo the web's privacy protection. One
experiment at Carnegie Mellon took real-time videos of students on campus and was able to
identify one-third of them by comparing their photos with publicly available tagged Facebook
photos.
✤ Maintaining privacy on the Internet is nearly impossible. If you forget even once to enable your
protections, or click on the wrong link, or type the wrong thing, you've permanently attached
your name to whatever anonymous service you're using. Monsegur slipped up once, and the FBI
got him. If the director of the CIA can't maintain his privacy on the Internet, we've got no hope.
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5. (continuing)
✤ So, we're done. Welcome to a world where Google knows exactly what
sort of porn you all like, and more about your interests than your
spouse does. Welcome to a world where your cell phone company
knows exactly where you are all the time. Welcome to the end of private
conversations, because increasingly your conversations are conducted
by e-mail, text, or social networking sites.
✤ And welcome to a world where all of this, and everything else that you
do or is done on a computer, is saved, correlated, studied, passed
around from company to company without your knowledge or consent;
and where the government accesses it at will without a warrant.
✤ Welcome to an Internet without privacy, and we've ended up here with
hardly a fight.
Friday, May 10, 13

6. Thoughts
✤ How many people actually understand how all of this impacts our
life?
✤ How good is it to be an IT professional which are probably in the best
position to fully antecipate bad outcomes and prevent bad things?
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7. Now let’s focus on the IT PRO
✤ Which is the set of abilities that will (is) be asked of System Operators
and Network Admins?
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8. By the way, what SysOp stands
for? (or will stand for)
✤ Windows Server Professionals
✤ Unix/Linux Server Professionals
✤ Network Appliance Professionals
✤ Security Officers
✤ DBAs
✤ Any above, but Management-focused
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9. The best SysOp in a nutshell
✤ basic dev knowledge
✤ basic ITIL best practices knowledge
✤ basic PMP knowledge
✤ basic COBIT knowledge
✤ good to awesome security knowledge
✤ advanced cloud platforms knowledge
✤ and of course:
✤ great communication skills
✤ good presentation
✤ self-managed
✤ self-motivated
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10. Difficulties a professional have to
deal with
✤ how to always keep up-to-date with technologies as a whole
✤ choosing the right technologies to be good at
✤ focusing too much on enhancing tech knowledge and forgeting about
behavioral skill set
✤ how to continuously position IT as strategic to the company
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11. Insights
✤ Cloud is not the problem, scaling IT is
✤ Spending less is possible, be creative
✤ Decide how YOU will enhance your career
By the way, that’s your job, not HR’s
✤ Infrastructure exists to support software, never forget that
Friday, May 10, 13

12. Conclusions
✤ Cloud demand a good understanding and creative solutions for load
balancing, clustering, fail-overs
✤ Cloud demand good knowledge of virtualization concepts
✤ Cloud demand a better understanding of security
✤ Cloud will force SysOps to have a more holistic view of IT
Friday, May 10, 13

13. thank you for your time =)
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✤ slideshare.net/eduardocoelholima
✤ youtube.com/eduardocoelholima
Friday, May 10, 13