e-learning tool : Improve your English. Speak and act in an international context. Making a presentation at a meeting. Introduce your talk and your company- Make a point- handle objections

1. Speak and act in an international context -
Gwendal IDOT (Promotion IGS RH 2017)

2. 1. Introducing your talk.
2. How to make a point.
3. Interrupting at a conference.
4. Asking for and giving reasons.
5. Referring
6. Desagreeing and objecting.
7. Emphasizing or playing down a point
8. Questioning and evading the issue.
9. Permission, restriction, regret.
10. Diplomacy
11. Concluding.
12. On the phone.

3. Mr/Madam/Ladies and
Gentlemen, on behalf of
myself/my colleagues and
assistants…I should like to
thank you for your invitation
(warm welcome)/ I’d like to
welcome you to this
conference/ seminar
Now allow me to
introduce…Today, I want to
talk about…What I want to
talk about is the question
of…During the next few
minutes, I shall have the
pleasure of considering…
Let me explain…I shall do so
by contrasting…then
stating…and finally…And in
particular I shall discuss two
aspects
To start with…To begin
with… I shall say…I
may say…By way of
introduction…First of
all
Reminder:
As you
know…may
know…
Introducing
your suject
Introducing your talk
Opening
Introducing your
development
How to start

4. Introducing your talk Classification
As I guess you know Reminder
Let us bear in mind Reminder
We are going to be looking this morning at
the problem of…
Introducing your subject
It is my purpose in this brief talk to
illustrate the varius aspects of…
Introducing your subject
I’ll show you How to start
My name is Rachel Jones, from CwC
company. Please to meet you. Thank you
for taking the time and trouble to see me.
Introducing yourself
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5. As I was saying earlier…As I
mentioned before…Well,
we’ve seen that…
Let me point that…May I
draw your attention to…Our
group operates aver 9
different plants…BBH is
engaged in a wide range of
activities from
manufacturing glass bottles
to recycling them
For example (for
instance)…Take the case
of…
At this point, can I just
say…
Viewpoint:
Now, given the
fact that…
Emphasis
How to make your point
Reminder
Illustration Transition

6. How to make a point Classification
Don’t forget that … Reminder
One must bear in mind… Reminder
I’d like to stress the importance of… Emphasis
This brings us to the second point on the
agenda:
Transition
It is in the process of developing thanks to
its dynamic R&D department and heavy
investment by the owner.
Emphasis
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7. If you don’t mind my asking, how
do you obtain …? In what way
does this method…? I’d like no
ask some question about…May I
ask what the basic assumptions
of these calculations are?
What product do you have in
mind? / Can I ask you a
question? /Could you be
more specific on that point?/
Could you describe that
more simply to me?
Sorry, Excuse me, what
do you mean by
« compositeness »?
Could you give me some
background information
to start with ?
Sorry, I didn’t catch
that…Sorry to interrupt
again, but I’m not sure I
understand…I’m afraid I
still don’t understand
Interrupting at a
conference
Asking for
information
Interrupting at a conference
Asking for
explanations
Asking for
clarification Incomprehension

8. Interrupting at conference Classification
What about the cost ? Asking for information
Would you mind breaking down your
calculations into more detail, please ?
Asking for clarification
Could we come back to that? Incomprehension
What’s of primary concern to you ? Asking for information
What are you basically interested in? Asking for information
Did you receive our latest catalogue on
time?
Asking for information
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9. How do you account for the
low productivity of…? What
could have led theses
disastrous figures?
The lack of participation may
have been a contributting
factor. Their interference
may have had something to
do with the cancellation of
the project.
The failure of the research
program was mainly due to
insufficient funds. The
deforestation of parts of
Africa is largely the result of
drought.
Due to fog, the plane
was rerouted to
another airport.
Asking for and
giving
reasons
Speculating
on other
reasons
Asking for and giving reasons
Asking
for
reasons
Giving the main
reason
Giving explanations

10. Asking for and giving reasons Classification
What’s your interst in not wanting our new
model?
Asking for reasons
What do you think of warranty period ? Asking for reasons
What about a free five-year maintenance
contract if you buy the newest model ?
Asking for reasons
Well, obviously, with the bank holidays
last Monday, my sales were down close to
25%
Giving explanations
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11. With respect to size…with
reference to example 1…with
regard to accuracy… as
regards efficiency…
You probably know that… as
far as the limits are
concerned…from the point
of view of resistance to
change
I think there are three
separate questions here. Let
me begin with your first
point. As far as your second
question is concerned…
What are you referring
to? Which aspect of
the problem are you
talking about?
Referring to
visual aids:
Let us look at
this
Longer
sentences
Referring
Short terms
for
introducing
a point of
view
Answering a multiple
question
Questions asking
about reference

12. Referring Classification
…
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13. That’s an interesting point of
view, but I’m not sure it…I
agree with you on the whole
but it could be said that …
It’s all very well to say that,
but…It’s not as easy as all
that if we look at it…
He overlooks a major aspect
of the problem. The main
issue is hardly touched
upon. What he says is
irrelevant to the subject.
You are completely
mistaken/confused if
you suffest that…
Handling an
objection
Raising
objections or
difficulties
Disagreeing and objecting
Disagreeing
politely
Criticizing
somebody’s attitude
Expressing
disagreement or
opposition

14. Disagreeing, objecting Classification
I’ll tell you what we can do Handling objections
Let me now tell you about the various
advantages of our product
Handling objections
It is clear that when using our new
apparatus we often face the problem of a
slow start but our producti offers the ideal
solution to your problem
Handling objections
Yes, but you must be aware that American
consumers don’t usually buy this type of
product.
Disagreeing politely
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15. As a matter of fact, this is of
the utmost importance. In
this respect, it is a crucial
issue. In view of the fact …it
should be pointed out that …
It is well-known that high
energy… A common thought
among physicists has been
that…
One should bear in mind the
fact that… Let me remind
you that…Let us not forget
that…
I have doubts as to
whether … This is,
after all, a relatively
small point.
Expressing
unlikelihood :
There is little hope
of that ever
happening
Expressing
established
facts
Emphasizing or playing down a point
Emphasizing
Reminders Playing down a point

16. Emphazising ou playing down a point Classification
…
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17. May I ask you to give another
example ? Could you give us
some background
information to start with ?
Could you comment on that
? Could you be a little more
precise ? Could you expand
a little on that ?
That’s a very interesting
question. You have raised an
important point here.
We’ll come back to
that in a minute, if you
don’t mind.
Questioning and
evading the issue
Asking for
further
information
Questioning and evading the issue
General
questions
Playing for time Evading the issue

18. Questioning, evading the issue Classification
…
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19. Is smoking allowed here? Is
it possible to quote such
figures? Can one mention
brand names in reference?
I’m afraid it’s absolutely
forbidden. That depends on
whether they are valid or not.
It’s not ethical to make a
higher profit margin. We
mustn’t import foreign cars.
You can only do what you’ve
been told.
I can’t deny that I’m
very disappointed. I
never realised it was
so difficult to…
Permission,
restriction, regret
Giving or
refusing
permission
Permission, restriction, regret
Asking for
permission
Restrictions Regrets

20. Permission, regret, restriction Classification
…
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21. Perhaps we could return to
that later. Let’s not stick to
the letter. I’d like to think
about that for a while, if you
don’t mind. We’ll have to
take a second look at things.
If you don’t mind my saying
so…I see what you’re getting
at but…Don’t misunderstand
me… I may not have made
myself clear
I have another proposal to
put forward: we can offer
you free maintenance. What
do you say of that ? / Are you
willing to increase your
orders ?
To sum up, we agree to…
This proposal makes
sense. We still have to
discuss how to imlement
it
Diplomacy
Avoiding
misunderstandings
Diplomacy
Flexibility
and time
for
reflection
Exchanging
concessions
Agreement

22. Diplomacy Classification
We thank you for your understanding and
cooperation.
Agreement
If you have any problem, don’t hesitate to
contact us.
Agreement
We can go along with you up to a certain
point. Will you go along with us on this?
Exchanging concessions
…
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23. Anything else? Any further
questions? So, if there are
no more objections, I
suggest that you …To sum
up, there seems to be
general agreement on…If I
may just go over the main
points again
Thank you very much, ladies
and gentlemen. I’d like to
thank you for your kind
attention.
On the whole,…All in
all,…Generally speaking…By
and large,...
I now come to my last
point. Last but not
least…Well, ladies and
gentlemen, I’m afraid
that’s all we have time for
Concluding
Polite
closure
Concluding
Summing
up
Generalizing Concluding

24. Concluding Classification
…
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25. This is Curtis. David Curtis
speaking. Speaking
Yes, who shall I say is calling
? What did you say the name
was ? Hold on, I’ll get him for
you
I’ll hold on a little longer,
please. No, thanks. I’ll call
back later. Could you tell him
that Jany Harrison called ?
I’m afraid I can hardly
hear you. Shall I hang up
and call you back? I’m
afraid we have a crossed
line
Calling :
Could I speak to Mr
Curtis, please?
Could I have
extension 14,
please?
Answering
a call for
someone
else
On the phone
Identifying
yourself
Holding the line,
leaving a message
Problems on the line

26. On the phone Classification
…
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