Poor sound quality can be a significant distraction in conference calls. And with meeting productivity in thin air, you don’t need any other issues. Learn four easy steps to improve sound quality and make your meetings better.

1. Achieve Better Sound Quality in
Conference Calls

2. Strategies to
fi
x the mess
Poor sound quality can be a signi
fi
cant distraction for your
conference calls. If participants sound far away, have
crackling associated with their line, or cut in and out, it’s
hard for attendees to focus on what’s actually being said.
With meeting productivity in thin air—you don’t need any
other issues.
The good news is, you can
fi
x this. Use the strategies
below to address sound quality issues. Ultimately, you’ll
create a better, more productive meeting experience for
your team and your customers. And this is important
because conference calls still rock in business!

3. 1. Choose a reliable audio
conferencing provider
Some phone companies may provide audio conferencing,
but if it’s not what they specialize in, or just one of a
dozen offerings, your call quality may suffer. To
fi
x this
issue, work with a communications provider that uses a
platform with advanced conference call features and
functionality.
By using VoipNow for example, our service provider
partners offer a wide range of communication services
including conference calls. And they enable their
customers to achieve the call quality these need.

4. 2. Dial in with Wi-Fi
Companies often associate conference calls with phone
lines and don’t yet realize that the most are hosted
digitally. As such, one of the best ways to get better
sound quality on your conference calls is to ensure
everyone is hooked up to a reliable internet connection.
This need for WiFi-supported call systems was
highlighted during the COVID-19 pandemic. Not all
remote employees work in areas with quality cell service.
This includes both employees in rural areas and urban
employees who live in order cement buildings where cell
service struggles to break through.

5. 3. Encourage employees to
call in from their computers
Good call quality requires a mixture of company support and
employee best practices. When possible, encourage your
employees to call in through their desktop computers, using
the computer audio to connect.
One cause of poor call quality could be employees using
their smartphones to dial in and then walking around during
the call and have a signi
fi
cant amount of background noise.
Establish a set of best practices in your organization to
promote good call quality so employees can help create the
best possible audio experience.

6. 4. Establish who speaks
and when
The larger your audio conferences, the greater your
chances of confusion and sensory overload. Too many
people may try to talk at once. They will cause some to
talk over each other and spend more time vying to be
heard than actually listening.
Ahead of medium to large meetings, name a facilitator
who can manage the conference call. This person is not
leading the meeting, they’re facilitating who talks and
when. They give the
fl
oor to presenters and create
queues with questions and comments from employees.

7. Time to improve sound quality in your
conference calls