SAP Conversational AI Is great Bot buiding platform and it have many standard default connector, but there are many cases where this standard connector doesn't work for example you want to build WhatsApp based Conversational AI system which gives you many insight from S/4HANA or you want to connect Google Assistant or you may want to have langauge translation functionality inbuilt which can help to give intuiitive customer experience because there are many places where people prefer different langauge rather than english. So in this session you will see How SAP Conversational AI SDK comes into the scene and help you to achieve all this.

1. [SOT115] Build your Own SAP CAI
Connector using SAP CAI SDK

2. Speaker
Sudip Ghosh
Netherlands
May 31st

3. Agenda
• SAP Conversational AI
• Standard SAP Conversational AI Thirdparty Connector
• Use Cases where Standard third party connector doesn’t work
• Technical Architecture with Custom Connector
• SAP Conversational AI SDK
• Examples
• Questions & Answer

4. SAP Conversational AI is a
natural language processing technology allowing
companies to revolutionize their people and
business partner engagements through
multilingual bots.

5. SAP Conversational AI
TRAIN CONNECT MONITORBUILD
Train your bot with
intents to understand
human language
Connect your bot to
multiple messaging or
fallback channels
Monitor through logs
and usage analytics to
improve your bot
Build complex
conversations, skills
and powerful logic
Integrate your bot
with data providing
systems
INTEGRATE

6. Available Channel
Hosting your Bot
Channel is where you host your
Conversational AI Bot and
People Interact with it.
Channel

7. Business Usecase:Automate SAP Support Through WhatsApp
Challenge
There is no Standard Connector Available to connect SAP
Conversational AI Bot with WhatsApp
Solution
Twilio or Messenger Bird are Partner with WhatsApp and it
Allows you to connect WhatsApp with SAP Conversational AI
through SAP Conversational AI SDK based Custom Connector.

8. Technical Architecture

9. Business Usecase:Integrate Google Assistant with SAP S/4HANA
Challenge
There is no Standard Connector Available to connect SAP
Conversational AI Bot with Google Assistant or Someone can’t
directly host SAP CAI Bot in Google Assistant like Alexa.
Solution
Build a custom Connector Using SAP Conversational AI SDK to
Connect with SAP Conversational AI and Add that Connector in
Fallback Skill of Dialog flow.

10. Technical Architecture

11. Business Usecase:Read User Context Automatically In MS Team
Challenge
Though Microsoft Team Connector is Available as a Channel, But
it doesn’t Authenticate and Read User Context like email,
Username Automatically.
Solution
Re-Build the Microsoft Team Connector using SAP
Conversational AI SDK and Microsoft Bot Framework which
allows to Pass the User context in SAP CAI Memory.

12. Technical Architecture

14. SAP Conversational AI SDK

15. Use of SAP Conversational AI SDK
Installation
npm install --save sapcai
Using the entire SDK:
var sapcai = require('sapcai').default var client = new
sapcai('YOUR_TOKEN')
var sapcai = require('sapcai').default
var client = new sapcai('YOUR_TOKEN’)
var build = new sapcai.build('YOUR_TOKEN')
Dialog
You can then interact with it using the dialog method, as
follows:
build.dialog({'type': 'text', content: 'YOUR TEXT'}, {
conversationId: 'CONVERSATION_ID' })
.then(res => { console.log(res.messages) // Do your code })
.catch(err => console.error('Something went wrong', err))

16. Examples

17. Examples: WhatsApp Custom built Connector for SAP
Conversational AI

18. Examples: Google Assistant Connector

19. Examples: MS Team Custom Built Connector

20. Q & A

21. THANK YOU.
Sudip Ghosh
SAP Cloud Platform Architect
AARINI Consulting B.V
Email: sudip.ghosh@aarini.eu