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Solo Traveller User Research: Problems & Opportunities
- 1. Solo Traveller Problems &Opportunities Collaborative Workshop School of Design, PolyU Acadamy of Fine Arts, Tsing Hua University
- 2. Target User Group SoloCulture Seekers The culture seekers are those who enjoy travelling out- side of their country/continent in search of different cul- tural experiences. That is, westerners travelling to Africa, Asia, etc. or Chinese travelling to South America or Eu- rope, for example. Cultural and language barriers only add to the excitement and discovery of a new place. The solo traveller chooses to visit a new destination to explore a different way of living, gain new perspectives of the world and to challenge oneself. We believe that this group have strong characteristics of strong-willingness, adaptability and sociability, but also have a long list of needs regarding communication, health, equipment, information and transportation.
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- 8. School of Design,HK POLYU Academy of Fine Arts, TsingHua University COLLABORATIVE workshop 2009 Emotional needs and problem Situation1: Communication Buy something use calculator chat with Mapsimple words gesture ask the way local people Communication Communication gesture guess or ask Comprehension seek help (such as understand the guidepostsignboard) The traveler's solution at present
- 9. School of Design,HK POLYU Academy of Fine Arts, TsingHua University COLLABORATIVE workshop 2009 Emotional needs and problem Situation2: Emergency be lost Waittry by themselves phone out of battery Hurt no more ideas self rescue Communication Emergency Buy drugs It is my bad luck be tricked fall sick by someone It is my bad luck lose something (cell phone The traveler's solution at present Walletpassport)
- 10. School of Design,HK POLYU Academy of Fine Arts, TsingHua University COLLABORATIVE workshop 2009 Emotional needs and problem Situation3: plan a trip the local map route Search from the bookinternet the local level of Search from the Accommodation Search from the consumption bookinternet bookinternet Ask your friends Search from the Search from the Communication bookinternet bookinternet The local currency plan a trip travel gear Search from the Search from the bookinternet bookinternet Search from the bookinternet The local weather Flight Learn before The local language The traveler's solution at present
- 11. School of Design,HK POLYU Academy of Fine Arts, TsingHua University COLLABORATIVE workshop 2009 Emotional needs and problem Situation4: record the journey CameraDV Cell pone Travel log record The needs round with the record: 1. CameraDV Recording pen internet (Blog) 2. Travel log 3. Record pen 4. internet 5. sketch 6. Cell phone sketch
- 12. School of Design,HK POLYU Academy of Fine Arts, TsingHua University COLLABORATIVE workshop 2009 Emotional needs and problem Situation5: funds cash exchange rate visa card founds The needs round with the funds: the local level of 1. cash Friendsfamilies 2. Visa card consumption) 3. Exchange rate 4. Friendsfamilies 5. The local level of consumption 6. Earn on the way Earn on the way
- 13. School of Design,HK POLYU Academy of Fine Arts, TsingHua University COLLABORATIVE workshop 2009 Emotional needs and problem Travel gear for solo travelers Cell phone Cashvisa GPS exchange rate Internet calculators clothes certificate funds Mapbook camera Magazine DV record Local information handbook Log Blog travel gear Contacts Communicate aids Electric dictionary Card Cell phone food drugs gesture GPS blog Skype email Drug store Medicine Surgery drugs
- 14. Weighted Matrix A Portable device doctor in different A device that can medical condition store my medical Visual thesaurus that check my displayed to history and Symptoms languages translator CRITERIA WEIGHT Record travel 3 0 1 0 2 Keep contact 1 1 2 1 2 Find food 2 1 1 1 1 Maintain health 3 3 3 3 1 Close communication gaps 3 2 3 3 3 Get local information 1 2 2 1 3 Administer funds 2 2 1 1 1 Dressed with proper attire 1 1 1 1 0 Access technological signals (GPS, WiFi) 2 1 1 1 1 TOTAL 13 15 12 14
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- 33. May is embarkingon a solo journey to Europe for a few months Her concerned family and friends would like updates from her throughout her trip
- 34. May gets caughtup in her exciting adventure and tends to forget to email or doesn’t like the hassle of finding internet
- 35. She tried callinghome but had so many problems of figuring out how to dial an international number
- 36. Going to differentcountries had different methods of dialing so it would require learning each time
- 37. May’s family andfriends continue to worry about her and wonder whether she’s alright when they hear from her so seldom.
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- 41. << Final Storyboardhere >>
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- 51. Stakeholders Solo Traveller Family Medical Professional Needs Needs Needs freedom & independence know traveller’s wherabouts traveller’s medical history time alone for reflection updates about user’s well-being understand situation & context feeling of connection to loved ones emotional connection understand symptoms sense of security & safety peace of mind communication with locals
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- 55. Requirements Wearable Solar-Powered GPS