Enel held a Social Media Summit on March 1st, 2017 to discuss digitalization in the energy field. The company launched a new unified Enel Beacon website with new functionalities like quote builder, live chat, social media integration, and a mobile responsive design. Enel also discussed their MyEnel customer portal and dedicated social media customer care team that responds to 80% of messages received on Facebook where Enel has over 37k followers. The company shared their work on smart homes, smart cities, virtual reality, e-mobility, and digital electricians as next steps in digital innovation.

1. Digitalization in the energy field
Social Media Summit
March 1st - 2017

2. The bigger picture
2
#energy
#digital
#innovation

3. Unified Enel Beacon
New www.enel.ro

4. New Functionalities
Dedicated
Quote Builder Live Chat
Social Media
Integration
Mobile Responsive
Redesigned
FAQ Section
Web Shop
Integration
VAS Up Selling
Power outage
Signaling System

5. MyEnel

6. Enel in Social Media
dedicated Market
Customer Care team
for Facebook requests
Since March 2015,
a team of 5 people (1 per
day) has the main focus on
answering the messages
received via Facebook
We receive an average of 300
messages and comments per
month and more than 80% are
solved online
The Enel Romania
Facebook page is
rated as very
responsive
more than
37 k followers
active since 2011
one of the most
active brands in
the energy sector
Active also on

7. Smart homes
Smart cities
Virtual Reality
E-mobility
Next Steps
Digital electricians

8. Speaking of VR

9. Thank you!