This document outlines a presentation given by Simon Duncan on developing and implementing a social media strategy for voluntary organizations. The presentation covers introducing social media tools like Facebook, Twitter, blogs and YouTube and how organizations can use them to build relationships and engage their communities. It emphasizes listening to audiences, sharing content, and connecting people. The presentation also provides guidance on creating a social media strategy with goals, research, tools selection, an action plan and evaluation. Useful links are included for social media planning and administration.