Social Media for NonProfits:
    Engaging stakeholders via social media
“Non-profit organizations
                    that have embraced
                    social media with a
                    “listen, fail
                    informatively, and evolve
                    approach” are seeing
                    results.”


–Beth Kanter, author of Beth’s Blog and
named one of Business Week’s “Voices of
Innovation for Social Media”
How does social media
enhance your non-profit?
 Deepening relationships and engagement: By embracing
  openness and inspiring stakeholders, stakeholders begin to
  take action on their own

 Individuals & small groups are self-organizing around non-
  profit causes Social media is enabling individuals to
  create, join, and grow groups around issues they care about
  outside the direct control of a non-profit

 Facilitating collaboration and crowdsourcingSocial media
  allows nonprofits to collaborate with supporters by
  crowdsourcing ideas, feedback, and content for programs

 Social change behind firewall social media can help change
  the culture, flatten hierarchical structures, speed decision-
  making, improve programs and services.
When developing
your social media
program, use
P.O.S.T. method…
P= People Who are you to
engage?

O= Objectives What are you
trying to achieve?

S= Strategies What will it look like
when you are done?

T= Technologies What are the
tools you plan to use?
Social Media
Platforms


Twitter
Facebook
Blogs
Foursquare
Youtube
Twitter
1
Create a custom Twitter
background that reflects your
organization’s mission and brand
List the Twitter handles of the staff
contributing to your org’s feed         2
Monitor your city’s Twitter hashtag
for relevant information              3
Build real relationships by
replying, retweeting, and join
discussions                      4
Promote an event, campaign, or
movement with twitter hashtags
(#beatcancer #memorywalk)        5
Piggyback on trending topics if they
are related to your cause              6
Organize a tweetup   7
Start a petition with act.ly   8
Help web visitors tweet about
your content with one click     9
Create a “twibbon” for people to
add to their Twitter avatars to show
their support
                                       10
CASE STUDY: charity: water
           @charitywater

 charity: water is a non-
  profit organization
  bringing clean and safe
  drinking water to
  people in developing
  nations.

 They use their Twitter
  page by posting every
  day a “Photo of the
  day”

 Photo links to their blog
Facebook
Facebook Tips for Powerful
Content by Beth Kanter
 Timely, Relevant, and
  Quality Content

 Pictures Can Inspire Many
  Shares or Comments

 Variety Adds Spice

 Be Consistent

 Short & Sweet
Facebook Tips, Continued…

                    Experiment with Timing

                    Include a call to action:
                     share, like, comment

                    Celebrate milestones,
                     share good news

                    Always be commenting

                    Repeat proven stuff
CASE STUDY:
Human Rights Campaign




Images with quote more powerful than simply the quote as status update
                          Call to action: “Do you agree? Click share.”
CASE STUDY:
NPR’s Valentine’s Cards




          Shows NPR’s sense of humor and what they are
                                      passionate about
Blogs
Create an editorial
calendar for your blog   1
Add your blog’s feed to
your fan page             2
Accepting and encouraging
comments allows your blog readers
to do some brainstorming for you    3
Write blogs with content
that is useful for everyone                        4




               National Wildlife Federation (NWF) Blog
Foursquare
What is Foursquare?
                              It is a location-based social
                            networking site, game and city
                               guide. Users are awarded
                          points, “mayorships” and badges
                          for visiting places and checking in
                                       via their mobile




                      …How is foursquare relevant to your nonprofit?...
Increase brand presence
The geolocation element is a great way to
  put your nonprofit on the map
                                            1
Manage people within an event
Ask your volunteers to check in on Foursquare
 when your nonprofit holds an event.            2
Cause Marketing & Event Promotion

                                                                     3
  Recruit a corporate partner to make a donation to your
   cause every time a user checks in to their store or restaurant.

  Sponsors can promote a nonprofit’s event to shoppers when
   they check-in.
3 things to get started…
 Register your nonprofit

 Add “tips” The tips and
  shout-out features let you
  include interesting details
  about your cause

 Promote your presence on
  Foursquare across other
  social media channels
Youtube
Youtube’s Nonprofit Program
                    Free Benefits

                   Premium branding
                    capabilities and increased
                    uploading capacity
                   The option to drive
                    fundraising through Google
                    Checkout “Donate” button
                   Listing on the “Nonprofit
                    videos page”
                   Ability to place a Call to
                    Action overlay on your
                    videos to raise money or
                    find volunteers
CASE STUDY:
Invisible Children & KONY 2012




                Video goes viral & shared across various
                                  social media platforms
CASE STUDY:
Make-A-Wish Foundation’s “My Wish” Series




             ESPN pairs with Make-A-Wish in series that
             chronicles the granting of unique sports-related
             wishes granted to children with life-threatening
             medical conditions.
End

Social Media for Nonprofits

  • 1.
    Social Media forNonProfits: Engaging stakeholders via social media
  • 2.
    “Non-profit organizations that have embraced social media with a “listen, fail informatively, and evolve approach” are seeing results.” –Beth Kanter, author of Beth’s Blog and named one of Business Week’s “Voices of Innovation for Social Media”
  • 3.
    How does socialmedia enhance your non-profit?  Deepening relationships and engagement: By embracing openness and inspiring stakeholders, stakeholders begin to take action on their own  Individuals & small groups are self-organizing around non- profit causes Social media is enabling individuals to create, join, and grow groups around issues they care about outside the direct control of a non-profit  Facilitating collaboration and crowdsourcingSocial media allows nonprofits to collaborate with supporters by crowdsourcing ideas, feedback, and content for programs  Social change behind firewall social media can help change the culture, flatten hierarchical structures, speed decision- making, improve programs and services.
  • 4.
    When developing your socialmedia program, use P.O.S.T. method… P= People Who are you to engage? O= Objectives What are you trying to achieve? S= Strategies What will it look like when you are done? T= Technologies What are the tools you plan to use?
  • 5.
  • 6.
  • 7.
    1 Create a customTwitter background that reflects your organization’s mission and brand
  • 8.
    List the Twitterhandles of the staff contributing to your org’s feed 2
  • 9.
    Monitor your city’sTwitter hashtag for relevant information 3
  • 10.
    Build real relationshipsby replying, retweeting, and join discussions 4
  • 11.
    Promote an event,campaign, or movement with twitter hashtags (#beatcancer #memorywalk) 5
  • 12.
    Piggyback on trendingtopics if they are related to your cause 6
  • 13.
  • 14.
    Start a petitionwith act.ly 8
  • 15.
    Help web visitorstweet about your content with one click 9
  • 16.
    Create a “twibbon”for people to add to their Twitter avatars to show their support 10
  • 17.
    CASE STUDY: charity:water @charitywater  charity: water is a non- profit organization bringing clean and safe drinking water to people in developing nations.  They use their Twitter page by posting every day a “Photo of the day”  Photo links to their blog
  • 18.
  • 19.
    Facebook Tips forPowerful Content by Beth Kanter  Timely, Relevant, and Quality Content  Pictures Can Inspire Many Shares or Comments  Variety Adds Spice  Be Consistent  Short & Sweet
  • 20.
    Facebook Tips, Continued…  Experiment with Timing  Include a call to action:  share, like, comment  Celebrate milestones, share good news  Always be commenting  Repeat proven stuff
  • 21.
    CASE STUDY: Human RightsCampaign Images with quote more powerful than simply the quote as status update Call to action: “Do you agree? Click share.”
  • 22.
    CASE STUDY: NPR’s Valentine’sCards Shows NPR’s sense of humor and what they are passionate about
  • 23.
  • 24.
  • 25.
    Add your blog’sfeed to your fan page 2
  • 26.
    Accepting and encouraging commentsallows your blog readers to do some brainstorming for you 3
  • 27.
    Write blogs withcontent that is useful for everyone 4 National Wildlife Federation (NWF) Blog
  • 28.
  • 29.
    What is Foursquare? It is a location-based social networking site, game and city guide. Users are awarded points, “mayorships” and badges for visiting places and checking in via their mobile …How is foursquare relevant to your nonprofit?...
  • 30.
    Increase brand presence Thegeolocation element is a great way to put your nonprofit on the map 1
  • 31.
    Manage people withinan event Ask your volunteers to check in on Foursquare when your nonprofit holds an event. 2
  • 32.
    Cause Marketing &Event Promotion 3  Recruit a corporate partner to make a donation to your cause every time a user checks in to their store or restaurant.  Sponsors can promote a nonprofit’s event to shoppers when they check-in.
  • 33.
    3 things toget started…  Register your nonprofit  Add “tips” The tips and shout-out features let you include interesting details about your cause  Promote your presence on Foursquare across other social media channels
  • 35.
  • 36.
    Youtube’s Nonprofit Program Free Benefits  Premium branding capabilities and increased uploading capacity  The option to drive fundraising through Google Checkout “Donate” button  Listing on the “Nonprofit videos page”  Ability to place a Call to Action overlay on your videos to raise money or find volunteers
  • 38.
    CASE STUDY: Invisible Children& KONY 2012 Video goes viral & shared across various social media platforms
  • 39.
    CASE STUDY: Make-A-Wish Foundation’s“My Wish” Series ESPN pairs with Make-A-Wish in series that chronicles the granting of unique sports-related wishes granted to children with life-threatening medical conditions.
  • 40.