The document summarizes Trevor Francis's presentation on implementing management information systems (MIS) to improve revenue collection for municipalities and reduce costs for commercial and government entities. It discusses challenges like poor base data, lack of skills and funding. It then presents case studies showing how spatial analytics tools can help identify underbilling, overbilling, and unbilled services, estimating potential revenue increases of millions. The document concludes with an MIS sustainability model involving data collection, analysis, reporting, and implementation to achieve performance management, accurate utility billing, and cost reductions.

1. The success of implementing well-designed Management
Information Systems for Revenue Enhancement in
Municipalities and achieving cost reductions for commercial,
parastatal and large property owners
Trevor Francis
State Owned Assets Supervision & Administration Conference
2 September 2015
Cape Town

2.  Cape Town/JHB/Sydney/Melbourne/Sacramento
Wellington/Adelaide/Perth/Tampa
 Surveyor General
 Johannesburg Water
 San Francisco Water

3. Nous Holdings – What do we do

4.  Pre 1996 – Ordinance 20 of 1974 “creature…”
 LGTA – 209 of 1993
 1995/1996 – 1st Democratic LG Election
 5 Dec 2000 – est. of current municipalities
 Integration of PDC’s into municipal boundaries
 A – 8 / B – 228 / C – 44
Political Landscape

5. Challenges
90% of revenue base for municipalities is
rates and services income
The reality…
 Poor, limited and unreliable base data
 Fiscal power but lacking in physical and technical
resources
 Lack of skills and expertise
 Limited or no funding for development
 Under billing, over billing and unbilled

6. Finding Solutions

7. Seeing is believing
 What if…

8. Go Live – Case Studies

9. Show me the money
Case Study 1 – Revenue Loss
Municipal Monitor - Demonstration
 Under Billed – Loss R 3,67m

10. Tariff Name Valuation Cents in the rand Annual Charge
Applied Commercial R62 000 000 R0,025250 R1 565 500
Correct Residential R62 000 000 R0,006131 R380 122
R1 185 378Annual Overcharge
Show me the money
Case Study 2 – Cost Reduction
Municipal Monitor - Demonstration

11. Show me the money
Case Study 3 – Bird’s Eye View Utility Billing
Smart - Demonstration
 Charged , under charged and uncharged utility
services

12. Our Spatial Solution
 Spatial approach – single point of truth
 Every parcel of land must have a single,
unambiguous and authoritative representation
 GIS Technology
 Data in itself is useless – true value lies in its
analysis where key insights can be revealed to
improve decision-making and achieve more
desirable outcomes

13. Conclusion - What Now…

14. Key Phases
Phase 1
Data Extract
and Analysis
Phase 2
Strategy
Development
Phase 3
Strategy
Implementation
Phase 4
Operational
Programme
Elements
Critical
Elements
Communication
Metered services
Accurate Billing
Revenue
Enhancement
Tool
Kit
1.Performance
Management
2.Billing System
3.Maintenance
A
B
C
D
SOAC Conference 2015
MIS Sustainability Model - Municipalities
Smart
MeterMo
Utility
Management
Economic
Profile

15. SOAC Conference 2015
MIS Model – Commercial Entities
Key Phases Phase 1
Data Collection
Programme
Elements
Critical
Elements
Communication
Billing and
Services Audit
Findings
Cost Reductions
Tool
Kit
MeterMo
Municipal Monitor
Updated
Economic
Profile and
Usage Analysis
1. Utility
Management
2. Maintenance
A
C
D
B
C
D
Phase 2
Data Verification
and analysis
Phase 3
Reporting
Phase 4
Implementation

16.  Contact Details
 In the conference pack
 Demo
 At the conference table outside
Thank You
Questions