This document describes the features of a receptionist application for call handling, including call history, locating customer records by caller ID, creating notes and follow-up activities during and after calls, group chat, presence, call control, screen popping on incoming calls, click-to-call functionality, call recording, directory access, visual conferencing, integration with various platforms like Webex, Broadsoft, and Salesforce, setting up conferences with one click, personal contacts, remote office functionality, do not disturb settings, and instant messaging.