The document outlines key features of various call center software solutions, including RingCentral's inContact, ShoreTel Sky, Ameyo, Fonebell, and Nextiva. Common features include automatic call distribution, interactive voice response, and customer satisfaction surveys, with additional unique offerings from each provider. The document serves as a comparative overview of these software solutions and their capabilities.

2. inContact Call Center Software
Solution offered by RingCentral
Key features
Automatic call distribution (ACD)
Interactive Voice Response (IVR)
Personal Connection Dialer,
Customer Satisfaction Surveys
Speech and Desktop Analytics
CRM Integration

3. ShoreTel Sky Call
Center Software Solution
Key features
Automatic call distribution (ACD)
Interactive Voice Response (IVR)
Personal Connection Dialer,
Customer Satisfaction Surveys
Caller id/screening

4. Ameyo Call Center
Software Solution
Key features
Call routing system
Automatic call distribution
Call recording
Call reporting
Call monitoring

5. Fonebell Contact Center
Software Solution
Key features
Professional voice recordings
Custom voice prompts
Call forwarding
Call transfer
Call blocking
Call return
Answering rules

6. Nextivia Call Center
Software Solution
Key features
Advanced IVR (Interactive Voice
Response)
Conditional Call Routing Options
Enhanced Greeting & Queue
Announcements
One-Click Transfers
Conference Bridge

7. References:
http://www.ringcentral.com
https://www.shoretel.in
http://www.ameyo.com
http://www.fonebell.in
http://www.nextiva.com

8. Thank you for watching!