This document discusses SMS Phase 1, which is a staged implementation of an Operations Management System across operations functions and levels. The implementation will begin with engagement of executive leadership and building the system at the operations leadership team level. It will then expand to include building scorecards, collecting metrics data from sites and points of sale, and providing data entry training. The goal is to achieve 100% installation of the Operations Management System across all relevant levels and functions by June 2012. It will involve both a manual and technological build out of the system and reporting structures.