SMS Systems Maintenance Services is a global IT services company with over 2000 engineers and 1000 service affiliates across locations in India, France, and the US. They provide 24/7 infrastructure support and professional services to multinational companies, including cloud providers, through their multi-vendor support, data center services, and project management.

1. © 2013 SMS Systems Maintenance Services, Inc. All rights reserved. | 1
Mumbai, India
France
• 2000+ Engineers
• 1,000 Service Affiliates
• 7x24x365 Logistics
• 92 Warehouses
• Three 7x24x365 Call
Centers
• Multilingual
Global Resources
• IMACS
• Win7 Upgrades
• Office 365
• Rollouts
• Project Management
• Operational
• Subject Matter Experts
Professional
Services
• Multi-national
• ITO / BPOs
• Cloud Providers
• Colocation / Hosting
• Service Integrators
• Cross Vertical
• Dedicated Client Teams
Client Profiles
Provide client-centric
infrastructure support
and services
• Multi-Vendor Support
/ Break Fix
• Data Center Services
• End User Services
(not a focus)
• Stock management
• Spare Part Mgt
• Part Logistics
• Client Driven SLA
• Asset Disposition
What We Do
• Wholly owned by TH
Lee and Summit
Investments
• 32 years in IT Services
• Profitable since
founding
• 98% Client Retention
Stability