Andy Hadfield is a digital strategist at a bank in South Africa who shares his views on social media and new media in business. He discusses two projects he worked on at the bank - IdeaBounty, an experiment in crowdsourcing that achieved good results and PR, and an effort to engage customers in new ways on social media and "bank where no bank has banked before." Hadfield believes that corporate social media training is important but that results matter most for agencies pitching projects to corporations.