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Smartfren 1Engage Proposal for Customer 2023 .pdf
1.
2. Your Engagement Solution that Brings Results
focuses on
helping businesses to create
loyal customers and ultimately
delivers the desired results.
Our solutions
1. Platform by
2. Outcome Management
by
Introducing
8. Our Tool. The New Way of Engagement
A platform designed to deliver personalized and complete engagement
to create and keep customers
04
• Smart-routing
• Direct & secure
• Copy code & autofill feature
• OTP dashboard*
03
• Connect to payment
gateway
• Real-time transaction
tracking
• Impulsive purchase
trigger
Transformingyourdisconnectedengagementjourneyinto anintegrated one.
Platform by
• Live agent dashboard
• Indonesian NLP**
• Live agent & chatbot
integration
01
• Campaign scheduling
• Multiple trigger points,
online and offline
• Real-time campaign
performance monitoring
02
*Coming soon; **Available with customizations
9.
10. Campaign
| Attract customers and prospects throughinteractivecampaigns
CampaignScheduling
Relax, you can schedule ahead of time
PerformanceMonitoring
All in one view for campaign overview & comparison
CampaignRetargeting
Not engaging enough? Try some follow up-campaigns
Beyond Omnichannel
Reach customers through online and offline trigger points
11. Campaign
| Attract customers and prospects throughinteractivecampaigns
Customer
Initiated-
FREE
CIS
Customer
reply -
FREE
24hr
session
BIS
BIS -
FREE
Customer
Initiated -
FREE
CIS
BIS
24hr
session
24hr
session
New 24hr
session
BIS
CIS -
FREE
24hr
session
Customer
Initiated -
FREE
CIS
24hr
session
1
BIS Free,
within 24
hours
Good Morning, How I can help you?
Note:
• Conversation always started with brand
reply,either business initiated (templated
message) or reply to user message
• Conversation started within 24H customer
service window is user initiated,
conversation started outof 24H customer
service window and templated message is
required is Business initiated convo
13. Payment
| Quick & impulsive purchase triggerinside a chat
Integration with PaymentGateway
Simplifying transaction steps, triggering impulsive purchase
Real-time TransactionTracking
View everything in one dashboard
14. Authentication
User-friendly Secure,In Control Cost-efficient
• Green tick & account
masking
• Copy Code OTP or
Auto-Fill code
• Direct OTP process
to your brand
•,OTP Dashboard for
full traffic visibility*
Charging based on
delivered message
only**
* Coming soon
** No fee for unsuccessfulOTPdeliveryattempt, vs. regularSMScharging per sent message
| Efficiency + Security
SmartRouting
Providing alternative
channels when
WhatsApp OTP fails
15. Care
| Always ready to answerall inquiries,with no hassle
Live AgentDashboard
Complete live chat solutions, with transfer
thread and chat history feature
Native Indonesian
AI-Powered Chatbot*
Built to understand
Indonesia to give
action-oriented response
Chatbotand Live Agent
Integration
Giving quick response whenever
needed
*Available via customizations
16. Proven Success Stories for Various Cases
GRATIS!
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Campaign Care Payment Authentication
18. Our Expertise. The Campaign Management Service You Need
Providing your brand an extended capability in reaching marketing goals
Outcome Management by
Private and Confidential