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SAP Conversational AI as a Service managed by Skybuffer (SAP chatbot)

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Conversational Actions are a part of Cloud Intelligence package from Skybuffer dealing with bi-directional SAP Conversational AI data flow integration from SAP Cloud into SAP On Premise system.​

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SAP Conversational AI as a Service managed by Skybuffer (SAP chatbot)

  1. 1. SAP CONVERSATIONAL AI AS A SERVICE MANAGED BY SKYBUFFER Developer: Skybuffer AS, Norway SAP Add-on: Intelligent Decision Dimensions Package: Cloud Intelligence, Conversational Actions Version: 3.2 Laberghagen 23, NO-4020, Stavanger, Norway T +47 90069983 E support@skybuffer.com
  2. 2. About Skybuffer Skybuffer One Pager
  3. 3. Facts and Certificates Year of incorporation: 2013 Countries: Belarus, Poland, Norway, India SAP forces: 18 experts SAP partnership: PE Sales, PE Service, PE Build (software development) SAP certification: SAP Partner Centre of Expertise ISO certification (TÜV Germany): ISO 9001:2015, ISO 27001:2013
  4. 4. Value Proposition Assess the benefits for the Client, for Skybuffer
  5. 5. Skybuffer SAP Certified Add-on INTELLIGENT DECISION DIMENSIONS​ is Skybuffer Add-on officially certified by SAP Integration and Certification Center. Our solution powers up business users to capture their actions in SAP from the edge where they are at a particular point of time. The solution comprises two major integrated parts: - action cards - conversational actions
  6. 6. Conversational Actions Main Features Conversational Actions is a part of Cloud Intelligence package from Skybuffer dealing with bi-directional SAP Conversational AI data flow integration from SAP Cloud into SAP On Premise system. The main functional blocks of Conversational Actions are the following: • ABAP SDK (SAP NetWeaver on premise) for SAP Leonardo - Machine Learning - Conversational AI (SAP CAI) • Set of OData services (SAP NetWeaver on premise) to manage chat bot conversations via ABAP SDK • Email-based user authentication in chats (SAP NetWeaver on premise and SAP Cloud Foundry) • SMS-based user authentication in chats (SAP NetWeaver on premise and SAP Cloud Foundry) • Users' authorization control for data requested via chat channel (SAP NetWeaver on premise)
  7. 7. Benefits for your SAP Clients • Pre-developed unified chat bot as a service with all its skills integrated, skills development interface, multiple channels support, Client's cabinet and unlimited number of users; • You never own the Bot, or build the Bot, or deploy the Bot, or copy any template – you just USE the Bot as it is; • Zero cent maintenance costs for the chat bot (only pay as you go by usage); • Support costs reduction and re-investment of funds into SAP innovations.
  8. 8. Benefits for Skybuffer • Benefits from selling chat sessions usage Note: Skybuffer is not focused on selling implementation services, the main focus is to only sell chat sessions
  9. 9. Steps to Implement Develop custom skills and integrate into Skybuffer AI as a Service (optional) Setup Conversational AI Communication ChannelsDeploy Intelligent Decision Dimensions into SCP Cloud Foundry RUN with ZERO CENT Maintenance Costs for the Chat Bot Deploy Intelligent Decision Dimensions into SAP On Premise system
  10. 10. Operational Costs • Zero cent maintenance costs for the chat bot • Consumption-based licensing (material 8006013 SAP Conversational AI) – 1 chat for 0.3 EUR
  11. 11. Unified Chat Bot Skill Sets Skybuffer Cloud Intelligence scenarios for IT help desk, suppliers, procurement, human capital management, etc.
  12. 12. Unified Chat Bot Skill Sets - I IT Help Desk • Unlock user • Reset user’s password • Request user creation • Authenticate user (2 steps) • Service request creation • etc. (continuous development) Supplier Support • Check Invoice status • Check Return Order • Provide the payment terms for Vendor • Display the list of Purchase Orders created for Vendor • etc. (continuous development)
  13. 13. Unified Chat Bot Skill Sets - II Procurement • Show Purchase Order approval status • Find the number of Requests for Quotation submitted by other Vendors • Check Contract details • etc. (continuous development) Human Capital Management • Provide costs and dates for a particular trip • Create Travel Request • Create Leave Request • Show the Absence Quota for a particular Employee • etc. (continuous development)
  14. 14. Unified Chat Bot Skill Sets - III Finance • Find open items for Vendor • Find open items for Customer • Display G/L account balance • Show the turnover for a particular year • etc. (continuous development) Plant Maintenance • Display Maintenance Order list for the company code for a given period • Show the scope of operations for a particular Maintenance Order • Display the costs for the Maintenance Order • etc.
  15. 15. Skybuffer SAP Certified Add-on: Intelligent Decision Dimensions Package: Action Cards, Conversational Actions Developer: Skybuffer AS, Norway Laberghagen 23, NO-4020, Stavanger, Norway T +47 90069983 E support@skybuffer.com Simple Fast Reliable Innovative

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