The document describes blueButler iDR, a phone call recording solution for insurance agencies. It helps agencies improve customer retention, grow revenue, enhance employee performance, and reduce legal risk. The solution records phone calls, integrates with agency management systems, and provides tools for training, quality control, and data analysis. Customer testimonials found it improved business efficiencies and increased retention rates.
Multi-Link Inc. is offering a leasing program for corporate accounts installing The Stick for their own use. The program provides for rapid deployment, and long term product protection and support, all without any upfront equipment costs.
Multi-Link Inc. is offering a leasing program for corporate accounts installing The Stick for their own use. The program provides for rapid deployment, and long term product protection and support, all without any upfront equipment costs.
Interactive voice response systems (IVRs) – love them or hate them, you need them. Whether you receive 200 calls per day or a million, a well-designed and up-to-date IVR can improve the effectiveness of your sales, service and collections departments. IVR technology, platforms and capabilities are undergoing a much-needed transformation.
Progressive Infotech - Global Cloud Consulting and Digital Transformation Exp...Charles E. Mason, III
Progressive Infotech - Global Cloud Consulting and Digital Transformation Experts. We are an established global leader with comprehensive Cloud & Digital Transformation services that directly affect corporate bottom line and creating a distinct competitive advantage. Cloud services is the fastest emerging strategic technology and the must have in corporate America.
There are over 400 Million eligible servers that are primed for migration. Most organizations in your industry are looking at a digital transformation as a way to help reduce overall cost, and to be more flexible from scale by choice of technology that aligns with your business without having any capital investment.
PI is an advanced consulting & global MSP partner to AWS and CSP to Microsoft Azure.
A presentation by Rev. Mark Johns at BE HEARD!, the 2012 Southeastern Minnesota Synod (ELCA) communicators workshop. More information at http://semnsynod.org/communicators/workshop
A presentation by Rev. Emily Carson at BE HEARD!, the 2012 Southeastern Minnesota Synod (ELCA) communicators workshop. More information at http://semnsynod.org/communicators/workshop
Interactive voice response systems (IVRs) – love them or hate them, you need them. Whether you receive 200 calls per day or a million, a well-designed and up-to-date IVR can improve the effectiveness of your sales, service and collections departments. IVR technology, platforms and capabilities are undergoing a much-needed transformation.
Progressive Infotech - Global Cloud Consulting and Digital Transformation Exp...Charles E. Mason, III
Progressive Infotech - Global Cloud Consulting and Digital Transformation Experts. We are an established global leader with comprehensive Cloud & Digital Transformation services that directly affect corporate bottom line and creating a distinct competitive advantage. Cloud services is the fastest emerging strategic technology and the must have in corporate America.
There are over 400 Million eligible servers that are primed for migration. Most organizations in your industry are looking at a digital transformation as a way to help reduce overall cost, and to be more flexible from scale by choice of technology that aligns with your business without having any capital investment.
PI is an advanced consulting & global MSP partner to AWS and CSP to Microsoft Azure.
A presentation by Rev. Mark Johns at BE HEARD!, the 2012 Southeastern Minnesota Synod (ELCA) communicators workshop. More information at http://semnsynod.org/communicators/workshop
A presentation by Rev. Emily Carson at BE HEARD!, the 2012 Southeastern Minnesota Synod (ELCA) communicators workshop. More information at http://semnsynod.org/communicators/workshop
Rev. John Lohre, Saint Paul Lutheran Church, Pine Island (http://www.saintpaulpi.org/) shared this presentation at one of the Southeastern Minnesota Synod's 2011 Excelling in Mission...A Generous Undertaking events (http://semnsynod.org/excelling-in-mission/).
Saint Paul used this in 2010 to talk about stewardship in their congregation.
A presentation by Anne Winfrey at BE HEARD!, the 2012 Southeastern Minnesota Synod (ELCA) communicators workshop. More information at http://semnsynod.org/communicators/workshop
Tips and strategies for effective email marketing in your congregationsemnsynod
A presentation by Kate Penz at BE HEARD!, the 2012 Southeastern Minnesota Synod (ELCA) communicators workshop. More information at http://semnsynod.org/communicators/workshop
Won’t You Be My Neighbor? - Sharing Ministry with Other Congregations in Your...semnsynod
Presentation by Pam Vig at the 2012 Southeastern Minnesota Synod Assembly as part of a workshop on communication.
More on the workshops and the synod at http://semnsynod.org/assembly/workshops/
Airtel IQ - Transforming customer engagement with omni-channel communicationsIshan Bansal
Airtel IQ is the first telco owned unified cloud communication suite, that drives customer engagement – anytime anywhere.
Agenda:
Customer experience – the brand differentiator
Why Airtel – Challenges with existing Cloud communication platforms, market opportunity and Airtel advantage
Make Marketing Smarter, Personalise Customer Experience, Make Operations Intelligent
The platform – Robust, Intuitive, Secure (features under each capability area)
Product Priciples : Customer-first mindset
Customer testimonials
Airtel IQ: Transforming customer engagement by embedding real-time communicat...Alan Quayle
Airtel IQ: Transforming customer engagement by embedding real-time communications
Ankit Goel, VP & Head Engineering – Digital Enterprise Business at airtel X Labs
Ishan Bansal, Engineering at airtel X Labs
Airtel IQ is the first Telco grade unified cloud communication suite, that drives customer engagement – anytime anywhere.
Customer experience – the brand differentiator
Why Airtel – Challenges with existing Cloud communication platforms, market opportunity and Airtel advantage
Make Marketing Smarter, Personalise Customer Experience, Make Operations Intelligent
The platform – Robust, Intuitive, Secure (features under each capability area)
How we did it with Product and Engineering partnership – Customer first mindset, incubation program
Tech journey – Asterisk, Kamailio – 100% home grown
Customer credentials – couple of complex customer use cases we pulled-up
Future plans
SparkTG is a leading cloud-based contact center solution provider in India. With over Eight years of experience in developing state-of-art customised contact center solution across various companies in different industry verticals, we consider ourselves as an established and true cloud-based contact center provider.
1800-3000-9193
The Customer Is King. With this in mind, we provide an overview of the value of customer service in terms of real-world business benefits. It outlines an approach to improving customer service through IP call / contact centre technology, which offers distinct advantages.
¿Quieres aprender a crear grafos de inteligencia espacial para modelar las relaciones y las interacciones entre personas, espacios y dispositivos?
En esta sesión aprenderemos a crear experiencias reutilizables, muy escalables y conscientes del espacio que vinculan la transmisión de los datos entre el mundo físico y el digital. Las aplicaciones están mejoradas con estas características contextuales apropiadas de forma exclusiva. Todo ello simplifica el modelado, el procesamiento de datos, el control de eventos y el seguimiento de dispositivos IoT. ¿Te lo vas a perder?
Además, hablaremos de algunos casos de usos: Supervisar rutas de drones en uso, Identificar vehículos autónomos, Analizar los niveles de ocupación de un edificio, etc.
Started to create milestones, we, Digital Enterprises marked our presence in the year 2011 and operate in the manufacturing/servicing of Fire Alarm System, Fire Extinguisher Security Alarm System, CCTV Servellance System since 3 years. Our quality services products have been always appreciated by our clients. Our spontaneous attitude and confident approach in offering an excellent range of Fire Extinguisher Security Alarm System, CCTV Servellance System, SDVR Surveillance System, NVR, Biometric Access Control , Time Attendance Video Door Phone, Metal Detector, Backup Storage Device, Analog Camera, IR Camera, PTZ Camera, Dome Camera, High Resolution Day & Night Camera, Auto Dialer, Security Cash Bag Alarm and Banking Security Alarm System has deepened our roots in the market. We, Digital Enterprises breathe with the aim of fully satisfying our clients with our high-quality products services. We are a unit of highly experienced professionals, all of them contributing at the best of their potentials to offer the highest degree of efficiency and client satisfaction.
Transform Your Communication with Cloud-Based IVR SolutionsTheSMSPoint
Discover the power of Cloud-Based IVR Solutions to streamline communication processes. Embrace scalability and cost-efficiency while enhancing customer experiences with features like automated call routing and voice recognition. Accessible from anywhere, these solutions integrate seamlessly with existing systems, providing real-time analytics for continuous improvement. Revolutionize your communication strategy today with Cloud-Based IVR Solutions. Learn more at: https://thesmspoint.com/channel/cloud-telephony
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Lecture slide titled Fraud Risk Mitigation, Webinar Lecture Delivered at the Society for West African Internal Audit Practitioners (SWAIAP) on Wednesday, November 8, 2023.
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3. Why blueButler iDR?
blueButler iDR Enables Agencies to:
• Improve Customer Retention Rates.
• Grow Your Existing Book of Business.
• Improve the Quality of the Customer Experience.
• Maintain a Highly Qualified Workforce.
• Enhance the Value of the Agency Management System.
• Mitigate E&O exposure.
blueButler iDR for Insurance
4. Customer Retention & Revenue Growth
blueButler iDR enables Agencies to:
• Proactively manage the Renewal process.
• Automates Campaigns
• Identify new leads and revenue growth opportunities.
• Close business over the phone.
• Communicate to Agents critical information such as new product
offerings, competitive intelligence, and compliance matters.
blueButler iDR for Insurance
5. WHAT IS blueButler iDR iDR?
• Secure Phone Recording technology
• Turnkey Windows system
• Integrated Suite of Applications and Reports
• Agency Management System integration
blueButler iDR for Insurance
6. Errors & Ommisions
blueButler iDR enables Agencies to:
• Automatically transfer recorded calls to the Agency
Management System.
• Minimize investigative costs and payouts.
• Real-time access to recorded conversations.
• Reduce the risk of creating a disgruntled customer.
blueButler iDR for Insurance
7. Highly Qualified Workforce
blueButler iDR enables Agencies to:
• Implement Customer Service “Best Practices.”
• Provide Sales training designed for the Insurance Industry, by
Insurance Industry subject matter experts.
• Offer training in multiple formats.
• Improve Employee Satisfaction.
blueButler iDR for Insurance
8. Improve the Quality of the Customer
Experience
blueButler iDR enables Agencies to:
• Develop and enforce Quality standards.
• Implement continuous quality improvement.
• Track and monitor telephone related business processes.
• Monitor telephone skills and offer improvement efforts.
blueButler iDR for Insurance
9. Improve the Value of Your CRM or
Agency Management System
blueButler iDR enables Agencies to:
• Realize seamless integration/interoperability with all major
Agency Management Systems.
• Maintain a single repository for customer information and call
recordings. Provide Sales training designed for the Insurance
Industry, by Insurance Industry subject matter experts.
• Offer training in multiple formats.
• Improve Employee Satisfaction.
blueButler iDR for Insurance
10. FEATURES & BENEFITS
Phone Call Recording Self-paced / Group Sales Training
Automated Lead Audio Consent
Generation Scripts
Peer-to-peer Objection Handling
training Techniques
Call-of-the-Week Agency Management
reviews System Connection
module
Data Mining Call Activity Reports Quality Benchmarks / Evaluations
blueButler iDR for Insurance
11. Paste or email integration supported with every Agency Management
(connection module in development for Broker Workstation)
blueButler iDR for Insurance
12. Know what is happening in your
business – listen to calls; download /
email to share; evaluate; include in
your in-house training material
Locate any recorded call with ease.
Use the filter options to locate calls by
date, person, caller-id, and other criteria.
Monitor real-time phone call activity.
See who is on a call, for how long, and
compare calls per person.
Link any recorded call on selected Agency
Management System systems – access and
play them directly from the Agency
Management System client record.
blueButler iDR for Insurance
19. BROKER FEEDBACK
Access Insurance Group McCam Insurance
(Improved business efficiencies) (Higher retention rates)
Advocate Insurance Group Willis Canada
(Call review training & dispute resolution) (E&O mitigation)
Haber Blain Insurance Brokers
(Higher retention rates, reduced paperwork, 6 month payback)
blueButler iDR for Insurance
20. BOTTOM LINE IMPACT
• Mitigate your E&O Exposure
• Drive Revenue
– Improve renewal rates
– Up-sell / cross-sell lead conversions
– New business
• Protect your Customer Base
– Know what your customers are hearing
• Improve your Customer Experience
– Coaching / training
– CSR Best Practices
blueButler iDR for Insurance
21. APPENDIX
• Trunk / Station-side Recording
• IP Station Recording
• Dialogic option
• Architecture
blueButler iDR for Insurance
22. PUBLIC
TELEPHONE
network
PRI/T1/E1 or Analog trunk taps
Trunk-side
SMDR data
feed from PBX Recording
Phone System
(PBX / KEY)
Digital or Analog
Station taps
Station-side
Recording
PBX Digital or Analog Phones
blueButler iDR for Insurance
23. IP station
Recording
blueButler iDR for Insurance
24. DIALOGIC OPTION
• Playback Privacy using any phone
• On-Demand Recording
• Live Monitor any recorded phone
PUBLIC blueButler
TELEPHONE
network
iDR™ (local or remote access)
Server
• Broadcast Messaging
PBX / KEY
system
Dialogic card(s)
- Digital station emulation
- Analog line
blueButler iDR for Insurance
25. PBX LAN INTERNET
Appliance
IP Application Server
PUBLIC
TELEPHONE PBX LAN OPTION:
network
Virtual IT infrastructure
Appliance
REMOTE (e.g., VMWare on blade
(Call processing /
OFFICE servers with SAN)
Call recording)
blueButler iDR for Insurance