Slides zum Impulsreferat: HCL BigFix | Markus Hornung - HCLSoftware | DNUG Stammtisch Karlsruhe | 26.02.2024

1. Copyright © 2023 HCL Software Limited | Confidential
DNUG Stammtisch Karlsruhe
Februar 2024
Markus Hornung

2. 1
Industry-leading software
solutions with proven
reliability & trust to
supercharge digital programs
for enterprises of all sizes.
20K+
Global clients
50%
Global 500 clients
75+
Software products
4.5K+
Employees
45+
Global presence in countries
$1.4B
Enterprise software business
2

3. Increased IT w orkload
Customer challenges
68% of organizations
leverage 11+ tools to
manage their
endpoints
TOOL
DIVERSITY
Average 18K tickets
per month are handled
in an organization
TICKET
HANDLING
80% organizations
have experience one
severe security
attack/year requiring a
board meeting
END-POINT
SECURITY
72% IT professionals
say remote work has
increased their
workload
INCREASED
WORKLOAD

4. 4
The Economic Impact of BigFix
Addressing endpoint management challenges drives tangible value
No consolidated single
Management view of
all endpoints increases
security risk
Lack of
visibility
In 2023, there are about
3.5 million unfulfilled
cybersecurity jobs
Skills
shortage
Regulatory fines can
cost millions for large
global brands
Compliance
mandates
Nearly 1/3 of all
detected vulnerabilities
remain unremediated
after a year
Long remediation
times
A typical organization
uses 14 endpoint
management tools
Too many tools
And agents
Endpoint Management
Challenges
BigFix delivers
Economic Impact
One skillset leveraged
across all OS platforms
and device types
Simplified staffing,
fewer specialists
Reduced staffing
costs
Eliminates configuration
drift, remediation effort,
and noncompliance
fines
Continuous
compliance
enforcement
Fewer fines for
noncompliance
Prioritize and speed
vulnerability remediation
across the fleet of
endpoints
Fast remediation of
Vulnerabilities using
Machine learning
Reduce security risk
A single endpoint
management solution
reduces tool sprawl
and IT complexity
Single agent and
Platform with GenAI
virtual assistant
Reduced IT spend
A unified view simplifies
management and
control and reduces risk
Consolidated view
of all endpoints
Improve visibility and
control

5. Customer HQ
Remote Office
Data Center
Cafe
Hotel
ATM
Home
Mobile
IoT
Airport
Kiosk
OT
Remote Office
Remote Office
Maintaining All Endpoints Remains Complex
Lack of Visibility
?
?
?
?
?
?
?
?
?
?
?
?
Satellite
Low Speed
Fast Speed
Low Speed
Vulnerable, unpatched, susceptible to configuration drift

6. Organizations need more today than ever before to tame these challenges
Hybrid Cloud
Patching
Compliance Initiatives Software Distribution
OS Re-imaging
Zero Trust
Vulnerability Remediation
Software Asset Management
Task Automation Compressed Budgets
But is it working?

7. Impact
30%
Reduction in
Help Desk
Tickets
6
Products
displaced by 1
integrated
solution
500K
Reduction in
software spend
<1%
Less than 1%
non-compliance
94%
Reduction in time
preparing
compliance
reports
80%
Improvement
in CSAT
98%
First Pass
Patch Rate
1,000+
Discovery of
missed
Vulnerabilities

8. Introducing BigFix 11
An AI-powered full stack endpoint
management platform. Armed with
generative AI (GenAI), automation,
security, and analytics capabilities; it
streamlines the discovery, management,
and remediation of endpoints across
your entire IT landscape, encompassing
servers, laptops, mobile devices, and
more.
Workspace+
Enterprise+
GenAI-powered full stack Unified Endpoint Management
9

9. offerings

10. Offering Capabilities
WORKSPACE
● GenAI powered
human like
conversations
● End-user self healing
● OOB use case
repository
● Omni channel
communication
WORKSPACE+
● Device discovery
● Software distribution
● Operating system
deployment
● Remote desktop control
● Client device and 3rd party
app patching power
management
● Vulnerability remediation
● Real-time endpoint status
● Modern client management
● Deep analytics and intuitive
reports
● Software asset
management
● Software license
management
● Continuous compliance
as per industry
standards
● Automate non-
compliance remediation
● Industry based
compliance assurance
● Multi cloud support
● Advance analytics and
real-time reporting
● Largest OOB
automation repository
● On-demand
customization
11

11. HCL BigFix Workspace+
A transformative workspace management offering, providing organizations with a holistic
approach to streamlining operations, fortifying cybersecurity, and enhancing the digital
employee experience.
BigFix
Workspace
Digital Employee
Experience
Software Inventory
Management
Lifecycle
Management
Software Asset
Management
Compliance
Management
Vulnerability
Remediation
Self Healing
Gen AI
Workspace+
12

12. 13
Analyze
An open data analytics platform
providing insights, historical and
trend reports
Intelligent Automation
Fully automated operations for any endpoint
• Distribution Hardening
• Patch Compliance
Discover Inventory
• Discovery and enrollment
• Hardware and software
inventory for over 100k titles
Manage
• End user self-service
• Remote desktop control and Power
Management
Continuous Compliance and Patch
• CIS, PCI-DSS, DISA-STIG
• Eliminate configuration drift
Integrate
Integrations with 12+ market leading
products including ServiceNow,
Tenable, Qualys, QRadar and more
Vulnerability Remediation
Correlates vulnerabilities from Tenable
and Qualys to bridge the Sec/Ops gap
and reduce attack surface
Modern Client Management
Extends visibility and control to
Windows 10 and macOS endpoints
using a modern approach
Endpoint Protection Management
Monitors deployment health of various
endpoint protection tools and remediates
deployment issues quickly
Identify Unused Software
Usage reports to identify systems
where software can be removed to
reduce security exposures
Identify Unmanaged Software
Inventory data and newly discovered
system reports to verify if assets are
properly managed or unauthorized
Generative AI
GenAI Studio enhances enterprise
applications with auto response,
conversation flows, intelligent search
End User Healing and Agent Assist
Improved endpoint resolution, user
experience monitoring, and live agent
chat management
& many more
Use Cases

13. 14
BigFix contains more than 38,000 automated checks
Means you have more time meeting compliance & less time
manually configuring changes in your environment
Supports out-of-the-box security checklists based on industry
security benchmarks for PCI DSS, CIS, DISA STIGs
Easily modify to create your own custom checklists that meet your
corporate security standards
Configuration Checklists for CIS, PCI DSS, & DISA STIG

14. Risk & Vulnerability Remediation
15
Discover
Validate Correlate
Prioritize
Automated
Remediation
• The first remediation solution integrated with all
three major vulnerability scanners.
• Prioritize vulnerability remediation that allows for
collaboration between C-suite, Cybersecurity, & IT
Operations through Protection Level Agreements
(PLAs).
• Immediate identify your exposures by CISA Known
Exploited Vulnerabilities compared to due date over
time.
• Immediately identify your exploitable vulnerability
exposures by MITRE APT Groups, without extra
scanning.
• Automatically calculate recommended remediation
steps based on least disruptive, most effective plan,
then trigger that plan!

15. Continuous Compliance & Policy Enforcement
16
Continuous compliance puts rules enforcement at
the endpoint & continuously loops through all
assigned policies & configurations, ensuring that
the endpoint is always in a compliant state.
• Providing near real-time assessment
• Automatic remediation of configuration drift
• Track, analyze & report on compliance status &
historical trends
DORA

16. Optimization of Software Utilization & Asset Management
Discover software & monitor usage
across operating systems to
simplify audits & reduce fines.
Provides information on over 9,100
publishers, 38,000 software products
& more than 105,000 application
signatures out-of-the-box.
See license usage across your entire
environment, check for over
provisioning, automatically recapture
licenses & save on software spend
Secure the enterprise by monitoring
for unauthorized software &
removing software which pose a
security threat
Compare discovered software
against the number of available
licenses to make better
procurement decisions.
17

17. What you get
● Simple cyber risk management for C-Suite, Security and IT
teams
● World’s largest out-of-box automation library
● Continuous security compliance with auto-fix
● Manage and secure on-prem data centers, virtual servers
and cloud endpoints
● Most efficient vulnerability remediation
● Automated server provisioning with software deployment &
patching
● Automate task sequencing
● Advanced analytics and real-time query reporting
ENTERPRISE
ENTERPRISE+
● AI-driven resolution
● Zero-touch automation
● Intelligent identification of
automation candidates
● Largest out-of-box runbook
repository
● Unified knowledge management
& assistance
18

18. 19
An intelligent hybrid infrastructure automation offering, that leverages artificial intelligence (AI),
cybersecurity, automation, and analytics capabilities to proactively secure server end points and
remediate vulnerabilities in real-time.
HCL BigFix Enterprise+

19. Industry Vertical deployments
BFSI
Healthcare
Energy & PS
Government Retail
Manufacturing
Diversified
2300+ 1000+
1100+
2000+
800+
900+ 450+
HCL BigFix today helps 1500+ customers to meet critical compliances like HIPAA, NIS2, DORA, CIS, CISA-Kev,
DISA STIG, NIST, PCI-DSS, RBI, ISO-27001 and many more..

20. Industry solutions
BFSI
RBI, NIS 2, DORA,
PCI DSS, CIS, NIST
CSF
Healthcare
HIPAA, FISMA, PCI
DSS, CIS, NIST CSF
Public Sector
CISA KEV, FISMA,
PCI DSS, CIS, NIST
CSF

21. G2.com
Accolades and Certifications

22. Analyst Recognitions
29
Risk Management
Innovation
of Year (2023)
"HCLSoftware is a good fit for firms that need
to improve security and compliance and want
a flexible yet strong foundational tool.”
Forrester
Infrastructure Automation, Q1 2023
Quadrant Knowledge Systems