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Copyright © 2023 HCL Software Limited | Confidential
DNUG Stammtisch Karlsruhe
Februar 2024
Markus Hornung
1
Industry-leading software
solutions with proven
reliability & trust to
supercharge digital programs
for enterprises of all sizes.
20K+
Global clients
50%
Global 500 clients
75+
Software products
4.5K+
Employees
45+
Global presence in countries
$1.4B
Enterprise software business
2
Increased IT w orkload
Customer challenges
68% of organizations
leverage 11+ tools to
manage their
endpoints
TOOL
DIVERSITY
Average 18K tickets
per month are handled
in an organization
TICKET
HANDLING
80% organizations
have experience one
severe security
attack/year requiring a
board meeting
END-POINT
SECURITY
72% IT professionals
say remote work has
increased their
workload
INCREASED
WORKLOAD
4
The Economic Impact of BigFix
Addressing endpoint management challenges drives tangible value
No consolidated single
Management view of
all endpoints increases
security risk
Lack of
visibility
In 2023, there are about
3.5 million unfulfilled
cybersecurity jobs
Skills
shortage
Regulatory fines can
cost millions for large
global brands
Compliance
mandates
Nearly 1/3 of all
detected vulnerabilities
remain unremediated
after a year
Long remediation
times
A typical organization
uses 14 endpoint
management tools
Too many tools
And agents
Endpoint Management
Challenges
BigFix delivers
Economic Impact
One skillset leveraged
across all OS platforms
and device types
Simplified staffing,
fewer specialists
Reduced staffing
costs
Eliminates configuration
drift, remediation effort,
and noncompliance
fines
Continuous
compliance
enforcement
Fewer fines for
noncompliance
Prioritize and speed
vulnerability remediation
across the fleet of
endpoints
Fast remediation of
Vulnerabilities using
Machine learning
Reduce security risk
A single endpoint
management solution
reduces tool sprawl
and IT complexity
Single agent and
Platform with GenAI
virtual assistant
Reduced IT spend
A unified view simplifies
management and
control and reduces risk
Consolidated view
of all endpoints
Improve visibility and
control
Customer HQ
Remote Office
Data Center
Cafe
Hotel
ATM
Home
Mobile
IoT
Airport
Kiosk
OT
Remote Office
Remote Office
Maintaining All Endpoints Remains Complex
Lack of Visibility
?
?
?
?
?
?
?
?
?
?
?
?
Satellite
Low Speed
Fast Speed
Low Speed
Vulnerable, unpatched, susceptible to configuration drift
Organizations need more today than ever before to tame these challenges
Hybrid Cloud
Patching
Compliance Initiatives Software Distribution
OS Re-imaging
Zero Trust
Vulnerability Remediation
Software Asset Management
Task Automation Compressed Budgets
But is it working?
Impact
30%
Reduction in
Help Desk
Tickets
6
Products
displaced by 1
integrated
solution
500K
Reduction in
software spend
<1%
Less than 1%
non-compliance
94%
Reduction in time
preparing
compliance
reports
80%
Improvement
in CSAT
98%
First Pass
Patch Rate
1,000+
Discovery of
missed
Vulnerabilities
Introducing BigFix 11
An AI-powered full stack endpoint
management platform. Armed with
generative AI (GenAI), automation,
security, and analytics capabilities; it
streamlines the discovery, management,
and remediation of endpoints across
your entire IT landscape, encompassing
servers, laptops, mobile devices, and
more.
Workspace+
Enterprise+
GenAI-powered full stack Unified Endpoint Management
9
offerings
Offering Capabilities
WORKSPACE
● GenAI powered
human like
conversations
● End-user self healing
● OOB use case
repository
● Omni channel
communication
WORKSPACE+
● Device discovery
● Software distribution
● Operating system
deployment
● Remote desktop control
● Client device and 3rd party
app patching power
management
● Vulnerability remediation
● Real-time endpoint status
● Modern client management
● Deep analytics and intuitive
reports
● Software asset
management
● Software license
management
● Continuous compliance
as per industry
standards
● Automate non-
compliance remediation
● Industry based
compliance assurance
● Multi cloud support
● Advance analytics and
real-time reporting
● Largest OOB
automation repository
● On-demand
customization
11
HCL BigFix Workspace+
A transformative workspace management offering, providing organizations with a holistic
approach to streamlining operations, fortifying cybersecurity, and enhancing the digital
employee experience.
BigFix
Workspace
Digital Employee
Experience
Software Inventory
Management
Lifecycle
Management
Software Asset
Management
Compliance
Management
Vulnerability
Remediation
Self Healing
Gen AI
Workspace+
12
13
Analyze
An open data analytics platform
providing insights, historical and
trend reports
Intelligent Automation
Fully automated operations for any endpoint
• Distribution Hardening
• Patch Compliance
Discover Inventory
• Discovery and enrollment
• Hardware and software
inventory for over 100k titles
Manage
• End user self-service
• Remote desktop control and Power
Management
Continuous Compliance and Patch
• CIS, PCI-DSS, DISA-STIG
• Eliminate configuration drift
Integrate
Integrations with 12+ market leading
products including ServiceNow,
Tenable, Qualys, QRadar and more
Vulnerability Remediation
Correlates vulnerabilities from Tenable
and Qualys to bridge the Sec/Ops gap
and reduce attack surface
Modern Client Management
Extends visibility and control to
Windows 10 and macOS endpoints
using a modern approach
Endpoint Protection Management
Monitors deployment health of various
endpoint protection tools and remediates
deployment issues quickly
Identify Unused Software
Usage reports to identify systems
where software can be removed to
reduce security exposures
Identify Unmanaged Software
Inventory data and newly discovered
system reports to verify if assets are
properly managed or unauthorized
Generative AI
GenAI Studio enhances enterprise
applications with auto response,
conversation flows, intelligent search
End User Healing and Agent Assist
Improved endpoint resolution, user
experience monitoring, and live agent
chat management
& many more
Use Cases
14
BigFix contains more than 38,000 automated checks
Means you have more time meeting compliance & less time
manually configuring changes in your environment
Supports out-of-the-box security checklists based on industry
security benchmarks for PCI DSS, CIS, DISA STIGs
Easily modify to create your own custom checklists that meet your
corporate security standards
Configuration Checklists for CIS, PCI DSS, & DISA STIG
Risk & Vulnerability Remediation
15
Discover
Validate Correlate
Prioritize
Automated
Remediation
• The first remediation solution integrated with all
three major vulnerability scanners.
• Prioritize vulnerability remediation that allows for
collaboration between C-suite, Cybersecurity, & IT
Operations through Protection Level Agreements
(PLAs).
• Immediate identify your exposures by CISA Known
Exploited Vulnerabilities compared to due date over
time.
• Immediately identify your exploitable vulnerability
exposures by MITRE APT Groups, without extra
scanning.
• Automatically calculate recommended remediation
steps based on least disruptive, most effective plan,
then trigger that plan!
Continuous Compliance & Policy Enforcement
16
Continuous compliance puts rules enforcement at
the endpoint & continuously loops through all
assigned policies & configurations, ensuring that
the endpoint is always in a compliant state.
• Providing near real-time assessment
• Automatic remediation of configuration drift
• Track, analyze & report on compliance status &
historical trends
DORA
Optimization of Software Utilization & Asset Management
Discover software & monitor usage
across operating systems to
simplify audits & reduce fines.
Provides information on over 9,100
publishers, 38,000 software products
& more than 105,000 application
signatures out-of-the-box.
See license usage across your entire
environment, check for over
provisioning, automatically recapture
licenses & save on software spend
Secure the enterprise by monitoring
for unauthorized software &
removing software which pose a
security threat
Compare discovered software
against the number of available
licenses to make better
procurement decisions.
17
What you get
● Simple cyber risk management for C-Suite, Security and IT
teams
● World’s largest out-of-box automation library
● Continuous security compliance with auto-fix
● Manage and secure on-prem data centers, virtual servers
and cloud endpoints
● Most efficient vulnerability remediation
● Automated server provisioning with software deployment &
patching
● Automate task sequencing
● Advanced analytics and real-time query reporting
ENTERPRISE
ENTERPRISE+
● AI-driven resolution
● Zero-touch automation
● Intelligent identification of
automation candidates
● Largest out-of-box runbook
repository
● Unified knowledge management
& assistance
18
19
An intelligent hybrid infrastructure automation offering, that leverages artificial intelligence (AI),
cybersecurity, automation, and analytics capabilities to proactively secure server end points and
remediate vulnerabilities in real-time.
HCL BigFix Enterprise+
Industry Vertical deployments
BFSI
Healthcare
Energy & PS
Government Retail
Manufacturing
Diversified
2300+ 1000+
1100+
2000+
800+
900+ 450+
HCL BigFix today helps 1500+ customers to meet critical compliances like HIPAA, NIS2, DORA, CIS, CISA-Kev,
DISA STIG, NIST, PCI-DSS, RBI, ISO-27001 and many more..
Industry solutions
BFSI
RBI, NIS 2, DORA,
PCI DSS, CIS, NIST
CSF
Healthcare
HIPAA, FISMA, PCI
DSS, CIS, NIST CSF
Public Sector
CISA KEV, FISMA,
PCI DSS, CIS, NIST
CSF
G2.com
Accolades and Certifications
Analyst Recognitions
29
Risk Management
Innovation
of Year (2023)
"HCLSoftware is a good fit for firms that need
to improve security and compliance and want
a flexible yet strong foundational tool.”
Forrester
Infrastructure Automation, Q1 2023
Quadrant Knowledge Systems

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Slides zum Impulsreferat: HCL BigFix - DNUG Stammtisch Karlsruhe

  • 1. Copyright © 2023 HCL Software Limited | Confidential DNUG Stammtisch Karlsruhe Februar 2024 Markus Hornung
  • 2. 1 Industry-leading software solutions with proven reliability & trust to supercharge digital programs for enterprises of all sizes. 20K+ Global clients 50% Global 500 clients 75+ Software products 4.5K+ Employees 45+ Global presence in countries $1.4B Enterprise software business 2
  • 3. Increased IT w orkload Customer challenges 68% of organizations leverage 11+ tools to manage their endpoints TOOL DIVERSITY Average 18K tickets per month are handled in an organization TICKET HANDLING 80% organizations have experience one severe security attack/year requiring a board meeting END-POINT SECURITY 72% IT professionals say remote work has increased their workload INCREASED WORKLOAD
  • 4. 4 The Economic Impact of BigFix Addressing endpoint management challenges drives tangible value No consolidated single Management view of all endpoints increases security risk Lack of visibility In 2023, there are about 3.5 million unfulfilled cybersecurity jobs Skills shortage Regulatory fines can cost millions for large global brands Compliance mandates Nearly 1/3 of all detected vulnerabilities remain unremediated after a year Long remediation times A typical organization uses 14 endpoint management tools Too many tools And agents Endpoint Management Challenges BigFix delivers Economic Impact One skillset leveraged across all OS platforms and device types Simplified staffing, fewer specialists Reduced staffing costs Eliminates configuration drift, remediation effort, and noncompliance fines Continuous compliance enforcement Fewer fines for noncompliance Prioritize and speed vulnerability remediation across the fleet of endpoints Fast remediation of Vulnerabilities using Machine learning Reduce security risk A single endpoint management solution reduces tool sprawl and IT complexity Single agent and Platform with GenAI virtual assistant Reduced IT spend A unified view simplifies management and control and reduces risk Consolidated view of all endpoints Improve visibility and control
  • 5. Customer HQ Remote Office Data Center Cafe Hotel ATM Home Mobile IoT Airport Kiosk OT Remote Office Remote Office Maintaining All Endpoints Remains Complex Lack of Visibility ? ? ? ? ? ? ? ? ? ? ? ? Satellite Low Speed Fast Speed Low Speed Vulnerable, unpatched, susceptible to configuration drift
  • 6. Organizations need more today than ever before to tame these challenges Hybrid Cloud Patching Compliance Initiatives Software Distribution OS Re-imaging Zero Trust Vulnerability Remediation Software Asset Management Task Automation Compressed Budgets But is it working?
  • 7. Impact 30% Reduction in Help Desk Tickets 6 Products displaced by 1 integrated solution 500K Reduction in software spend <1% Less than 1% non-compliance 94% Reduction in time preparing compliance reports 80% Improvement in CSAT 98% First Pass Patch Rate 1,000+ Discovery of missed Vulnerabilities
  • 8. Introducing BigFix 11 An AI-powered full stack endpoint management platform. Armed with generative AI (GenAI), automation, security, and analytics capabilities; it streamlines the discovery, management, and remediation of endpoints across your entire IT landscape, encompassing servers, laptops, mobile devices, and more. Workspace+ Enterprise+ GenAI-powered full stack Unified Endpoint Management 9
  • 10. Offering Capabilities WORKSPACE ● GenAI powered human like conversations ● End-user self healing ● OOB use case repository ● Omni channel communication WORKSPACE+ ● Device discovery ● Software distribution ● Operating system deployment ● Remote desktop control ● Client device and 3rd party app patching power management ● Vulnerability remediation ● Real-time endpoint status ● Modern client management ● Deep analytics and intuitive reports ● Software asset management ● Software license management ● Continuous compliance as per industry standards ● Automate non- compliance remediation ● Industry based compliance assurance ● Multi cloud support ● Advance analytics and real-time reporting ● Largest OOB automation repository ● On-demand customization 11
  • 11. HCL BigFix Workspace+ A transformative workspace management offering, providing organizations with a holistic approach to streamlining operations, fortifying cybersecurity, and enhancing the digital employee experience. BigFix Workspace Digital Employee Experience Software Inventory Management Lifecycle Management Software Asset Management Compliance Management Vulnerability Remediation Self Healing Gen AI Workspace+ 12
  • 12. 13 Analyze An open data analytics platform providing insights, historical and trend reports Intelligent Automation Fully automated operations for any endpoint • Distribution Hardening • Patch Compliance Discover Inventory • Discovery and enrollment • Hardware and software inventory for over 100k titles Manage • End user self-service • Remote desktop control and Power Management Continuous Compliance and Patch • CIS, PCI-DSS, DISA-STIG • Eliminate configuration drift Integrate Integrations with 12+ market leading products including ServiceNow, Tenable, Qualys, QRadar and more Vulnerability Remediation Correlates vulnerabilities from Tenable and Qualys to bridge the Sec/Ops gap and reduce attack surface Modern Client Management Extends visibility and control to Windows 10 and macOS endpoints using a modern approach Endpoint Protection Management Monitors deployment health of various endpoint protection tools and remediates deployment issues quickly Identify Unused Software Usage reports to identify systems where software can be removed to reduce security exposures Identify Unmanaged Software Inventory data and newly discovered system reports to verify if assets are properly managed or unauthorized Generative AI GenAI Studio enhances enterprise applications with auto response, conversation flows, intelligent search End User Healing and Agent Assist Improved endpoint resolution, user experience monitoring, and live agent chat management & many more Use Cases
  • 13. 14 BigFix contains more than 38,000 automated checks Means you have more time meeting compliance & less time manually configuring changes in your environment Supports out-of-the-box security checklists based on industry security benchmarks for PCI DSS, CIS, DISA STIGs Easily modify to create your own custom checklists that meet your corporate security standards Configuration Checklists for CIS, PCI DSS, & DISA STIG
  • 14. Risk & Vulnerability Remediation 15 Discover Validate Correlate Prioritize Automated Remediation • The first remediation solution integrated with all three major vulnerability scanners. • Prioritize vulnerability remediation that allows for collaboration between C-suite, Cybersecurity, & IT Operations through Protection Level Agreements (PLAs). • Immediate identify your exposures by CISA Known Exploited Vulnerabilities compared to due date over time. • Immediately identify your exploitable vulnerability exposures by MITRE APT Groups, without extra scanning. • Automatically calculate recommended remediation steps based on least disruptive, most effective plan, then trigger that plan!
  • 15. Continuous Compliance & Policy Enforcement 16 Continuous compliance puts rules enforcement at the endpoint & continuously loops through all assigned policies & configurations, ensuring that the endpoint is always in a compliant state. • Providing near real-time assessment • Automatic remediation of configuration drift • Track, analyze & report on compliance status & historical trends DORA
  • 16. Optimization of Software Utilization & Asset Management Discover software & monitor usage across operating systems to simplify audits & reduce fines. Provides information on over 9,100 publishers, 38,000 software products & more than 105,000 application signatures out-of-the-box. See license usage across your entire environment, check for over provisioning, automatically recapture licenses & save on software spend Secure the enterprise by monitoring for unauthorized software & removing software which pose a security threat Compare discovered software against the number of available licenses to make better procurement decisions. 17
  • 17. What you get ● Simple cyber risk management for C-Suite, Security and IT teams ● World’s largest out-of-box automation library ● Continuous security compliance with auto-fix ● Manage and secure on-prem data centers, virtual servers and cloud endpoints ● Most efficient vulnerability remediation ● Automated server provisioning with software deployment & patching ● Automate task sequencing ● Advanced analytics and real-time query reporting ENTERPRISE ENTERPRISE+ ● AI-driven resolution ● Zero-touch automation ● Intelligent identification of automation candidates ● Largest out-of-box runbook repository ● Unified knowledge management & assistance 18
  • 18. 19 An intelligent hybrid infrastructure automation offering, that leverages artificial intelligence (AI), cybersecurity, automation, and analytics capabilities to proactively secure server end points and remediate vulnerabilities in real-time. HCL BigFix Enterprise+
  • 19. Industry Vertical deployments BFSI Healthcare Energy & PS Government Retail Manufacturing Diversified 2300+ 1000+ 1100+ 2000+ 800+ 900+ 450+ HCL BigFix today helps 1500+ customers to meet critical compliances like HIPAA, NIS2, DORA, CIS, CISA-Kev, DISA STIG, NIST, PCI-DSS, RBI, ISO-27001 and many more..
  • 20. Industry solutions BFSI RBI, NIS 2, DORA, PCI DSS, CIS, NIST CSF Healthcare HIPAA, FISMA, PCI DSS, CIS, NIST CSF Public Sector CISA KEV, FISMA, PCI DSS, CIS, NIST CSF
  • 22. Analyst Recognitions 29 Risk Management Innovation of Year (2023) "HCLSoftware is a good fit for firms that need to improve security and compliance and want a flexible yet strong foundational tool.” Forrester Infrastructure Automation, Q1 2023 Quadrant Knowledge Systems