BigFix Workspace is a comprehensive digital workspace management solution designed to address the evolving challenges brought on by the pandemic and changing workforce dynamics. It empowers organizations to efficiently manage laptops and mobile devices efficiently, irrespective of employee locations, connectivity, or operating systems. The shift to remote work has presented productivity limitations for remote employees, making the traditional "bring it to the office" model obsolete. Additionally, the increased prevalence of cyberattacks, particularly ransomware, has made security a business concern rather than just a technical one. For more information on Workspace Management Solution, visit: https://hclsw.co/-gniql

1. HCL BigFix
BigFix Workspace is a digital workspace management solution that unites tools,
teams and processes to fix laptop and mobile problems regardless of employee
location, connectivity, or operating system, using the biggest set of IT automation
and vulnerability remediation risk reduction technologies.
The pandemic caused both permanent changes in the global workforce as
well as new IT challenges for users. Remote employees find poor computing
experiences are limiting their productivity, and the ‘bring it into the office and get
it fixed’ model isn’t available anymore. Getting computing and data resources to
employees, and keeping all devices provisioned and configured correctly, secure
and running all the time has gotten a lot harder. Increased cyber-attacks have
been successful as adversaries have taken advantage of remote employees who
are no longer behind corporate DMZ security but are now digital nomads who
are unwittingly expanding their attack surface. Ransomware is so rampant that
board members are demanding that the C-Suite manage security as a business
problem and not a technical one. In addition, siloed tools, teams and processes
stop organizations from getting ahead by placing both operational friction and
inability to analyze entire computing estate as obstacles. However, a significant
technological solution is now available that addresses all these problems.
BigFix Workspace is a perfect solution for satisfying your workspace management
needs, offering an all-in-one solution for discovering, securing and managing
all endpoints with ease. With Unified Endpoint Management (UEM), zero-touch
provisioning, BYOD, and corporate device management and CyberFOCUS security
technologies, organizations can improve productivity, reduce costs and enhance
security. By implementing BigFix Workspace, organizations can attract and
retain top talent and reduce IT costs while significantly advancing cybersecurity
controls that complement key security initiatives.
Solving employee experience, security and silo problems
with unique value.
HCL BigFix Workspace
Highlights
• Delivers the best laptop and
workstation management
solution with library of ready-
to-use automation that
significantly improves ability
to easily provision, reconfigure,
fix and secure user computing
devices that produce the
critical IP that organization
counts on. Automation is
leveraged by IT staff and end
users.
• Aligns security and IT with the
fastest, simplest technology to
remediate vulnerabilities with
built-in analytics that make it
easy for you to give the C-Suite
proof of cyber risk reduction.
• Unifies workspace
management capabilities that
empowers you to streamline
tools, teams and processes
to fix problems faster than
any other solution, regardless
of employee location,
connectivity or operating
system.
• Leverages built-in capabilities,
driven by trusted Threat
Intelligence sources to
instantly report unpatched
vulnerabilities used by the
most dangerous attackers
(MITRE APTs) and report
patch performance over time
against US government-
specified remediation of known
exploited vulnerabilities (CISA
KEV due dates).

2. hcl-software.com
User management
In today's increasingly mobile and
remote workforce, organizations
need a way to manage users and all
their devices, regardless of device
type, operating system, ownership,
location or connection status. BigFix
Workspace is a single, integrated,
comprehensive solution that provides
organizations with the ability to
manage users and all of their devices
from a single console, efficiently,
securely, and cost-effectively.
Endpoint provisioning
BigFix Workspace includes the ability
to deploy and update operating
systems. It provides centralized
control and automation, simplifying
bare-metal deployment of Windows
and Linux images to new workstations,
or upgrading operating systems on
existing workstations. New imaging
with advanced driver capabilities
simplifies OS provisioning for both
users and IT admins. BigFix agent
history is maintained across OS
migrations and specialized registration
mechanisms automatically reassign
unique identities to duplicate agents
resulting from image clones.
After the operating system is
deployed on new laptops or desktops,
BigFix Workspace installs software,
configuration policies and critical
patches. A self-service portal enables
users to install approved software at
their leisure.
Mobile device management
BigFix Workspace surfaces traditional
MDM actions and zero-touch
provisioning that allows mobile device
users to enroll their own devices and
download apps. It allows IT admins
to securely and wirelessly configure
corporate-owned or employee-owned
phones and tablets while having
visibility and control of all enrolled
mobile devices using a single user
interface.
BigFix's core mobile management
capabilities include:
• Enroll mobile devices with over-
the-air enrollment and leverage
zero touch provisioning, making
deployment of devices to end-users
easy and uncomplicated.
Figure 1 - BigFix Self Service Application
Key Features
• Manage mobile devices effectively
by deploying MDM actions and
policies that quickly enable IT to
easily configure and manage devices
at a detailed level, providing ultimate
flexibility in managing hundreds of
configuration settings.
• Secure against threats, safeguard
business and organizational data
and information, as well as ensure
security and regulatory compliance.
• Service mobile users by deploying
business applications from Google
Play and Apple App stores.
• Retire or decommission mobile
devices while deleting company data
and applications.
User self service
With the proliferation of devices,
applications, and data, today’s IT staff
are stretched and overworked. They
need to reduce help desk incidents
while increasing user satisfaction.
Built upon the BigFix Self-Service
Application, user self-help enables
users to leverage the power of BigFix
to initiate essential fixes without
the need for IT intervention. Unlike
solutions that only recommend
actions, BigFix enables users to
remediate issues in real-time.
For the first time, end users can
leverage advanced BigFix automation
with a single click while reducing the
workload on IT staff.
AI-driven Employee Experience
At A Glance
BigFix Workspace is a single,
integrated, comprehensive
solution for managing all user
workspace devices — laptops,
desktops, phones and tablets
— using a set of powerful
capabilities including:
• Device discovery
• Multiplatform patching
• OS deployment and updates
• Software distribution
• Remote desktop control
• Power management
• Device query
• A user self service
application with an optional,
virtual assistant
• CyberFOCUS Security
Analytics for vulnerability
management
• Mobile Device Management
to manage Android, iOS and
iPadOS
• Modern Client Management
to manage Windows 10 and
macOS
• A data analytics and
reporting platform

3. hcl-software.com
BigFix AEX is AI-driven Employee
Experience platform that mimics
human interaction that learns and
adapts by leveraging Natural Language
Processing (NLP) and Machine Learning
(ML) technology. It is an add-on
product accessed by end users from
the BigFix Self-Service Application to
resolve end user issues without service
desk interaction using integrations
with a variety of knowledge sources
and tools (e.g. ServiceDesk.) BigFix AEX
reduces calls to the service desk while
providing a superlative user experience.
Device discovery
BigFix Workspace creates dynamic
situational awareness about all end
user workspaces connected to the
network. Running scans allows IT
staff to quickly identify all IP devices
with minimal network impact. Device
discovery helps maintain visibility into
all endpoints, including laptops that
are roaming beyond the enterprise
network.
Multiplatform patch
Patch management includes
comprehensive capabilities for
delivering patches for Windows,
Linux and, macOS and for third-
party applications, including Adobe,
Mozilla, Apple, and Java. BigFix patches
endpoints regardless of their location,
connection type or status.
Figure 2 - CyberFOCUS Security Analytics - CISA Known Exploited Vulnerability Exposure Analyzer
Patching is effective even over low-
bandwidth and globally distributed
networks. Real-time reporting
provides detailed information on
which patches were deployed, when
they were deployed, who deployed
them, and confirmation that patches
were correctly applied, for a complete
closed-loop patching solution.
BigFix significantly reduces failed
patch remediation time and patch
cycles from days and weeks to hours
or minutes while achieving greater
than 98% first-pass patch success
rates.
CyberFOCUS Security Analytics
Figure 3 - Visibility to all endpoints to all laptops, desktops and mobile devices from a single user interface
BigFix CyberFOCUS Security
Analytics helps organizations
discover, prioritize, and patch
critical vulnerabilities and reduce
cybersecurity risk in real-time,
to protect your fleet of user
workspace devices. It includes
four essential tools:
• Advanced Persistent Threat (APT)
Simulator displays vulnerabilities
in the environment grouped by
today’s more critical APT families and
simulates the impact on your attack
surface while minimize downtown
time caused by patching actions.
• CISA Known Exploited Vulnerability
Exposure Analyzer maps your

4. hcl-software.com
About HCLSoftware
HCLSoftware develops, markets, sells, and supports product families in the areas of Digital Transformation, Data, Analytics &
Insights, AI & Automation and Enterprise Security platforms. HCLSoftware is the cloud-native solution factory for enterprise
software and powers millions of apps at more than 20,000 organizations, including more than half of the Fortune 1000 and
Global 2000 companies. HCLSoftware’s mission is to drive ultimate customer success with its IT investments through relentless
product innovation.
Prerequisites
BigFix Enterprise Server:
• BigFix Platform 10.0.8+
• Self Service Application 3.2.4
• Microsoft IIS Web Server 10.0+
•.NET Framework: .Net
Framework 3.5+
• Microsoft Windows Server 2012,
2012R2, 2016, or 2019
• Microsoft SQL Server 2012,
2014, 2016, or 2019
Plugin Portal:
• BigFix PlugIn Portal version 10.0.2+
• RHEL 7.4+, RHEL 8+, or Windows
2012 R2+
MCM Server:
• MCM version 3.0
• RHEL7.4+, RHEL8+
• Docker (CE v19.x, RHEL version 1.13+)
• Docker Compose 1.25.x
• BigFix client version 10.0.2+
• OpenSSL
Laptops and desktops:
• BigFix Client version 10.0.2+
Mobile devices:
• Android 5.0 and later
• iOS 14 and later
• iPadOS 14 and later
More details are available online at
help.hcltechsw.com/bigfix/landing/
index.html.
More information
To get more information about HCL
BigFix Workspace, please visit
www.hcltechsw.com/bigfix/workspace.
• CISA Known Exploited Vulnerability
Exposure Analyzer identifies the
most urgent vulnerabilities published
by Cybersecurity and Infrastructure
Security Agency (CISA) while
ascertaining which assets have the
highest exposure across multiple
dimensions including time.
• Insights for Vulnerability Remediation
integrates BigFix with industry-
leading vulnerability scanners
to compress the time between
vulnerability discovery and
remediation.
• Protection Level Agreements (PLAs)
empower business decisions to be
made regarding the amount of cyber
risk versus costs.
Power management
Power management helps
organizations achieve cost
savings by reducing electricity
usage of laptops and desktops.
IT organizations can apply
conservation policies across
the organization while providing
the granularity to apply power
management policies to a single
device or group of devices.
BigFix Power Management supports
organizational green initiatives
with capability to manage power
options with minimal impact on
already-stretched budgets and
staff. Additionally, the Wake-On-
LAN capability helps improve patch
success rates by being able to wake
powered off devices.
Remote desktop control
BigFix Workspace provides remote
desktop control for desktops and
laptops running Windows, Linux
and macOS, whether they are on
or off of the network. It enables
management and troubleshooting
of systems even across internet-
brokered connections. Remote
diagnostics capabilities, a
chat function and file transfer
capability provide powerful tools to
administrators and help desk staff
resolving user workstation issues.
Modern client management
BigFix Modern Client Management
allows organizations the ability to
manage both modern and legacy
endpoints side-by-side using a single
enterprise workspace management
solution. Both Windows 10 and
macOS can be managed using either
a traditional agent or Mobile Device
Management (MDM) APIs. Leveraging
both approaches together provides
the greatest range of management
and automation capabilities.
Fast endpoint query
BigFix Query provides real-time
status of all your endpoints, enabling
accurate identification and inspection
of vulnerable devices. It can
interrogate endpoints and get precise
answers back in seconds, identifying
which policies are enforced and which
applications and services are installed.
Querying files and device settings
helps IT staff to identify additional
security threats. BigFix Query provides
a library of predefined queries as well
as the ability to create custom queries.
BigFix Query is also used to verify
remediation of endpoints, helping to
bridge the gap between security and
IT operations.
Analytics and reporting platform
Organizations need to quickly report
their organization’s threat posture
to executives and perform advanced
analysis to drive next steps. BigFix
Workspace provides a powerful
endpoint data and integration
platform and database called BigFix
Insights. BigFix Insights leverages
Business Intelligence (BI) reporting
tools to provide out-of-the-box and
customizable reports.