De strategie om klachten te behandelen: het LEON-principe
•
0 likes•793 views
We zijn klachten vaak liever kwijt dan rijk. Vaak biedt een klacht echter een kans om de verstoorde relatie met de klant of burger te herstellen. Karla Blomme, Jef Raeymaekers en Jef Verheyen geven aan hoe je efficiënt klachten kan behandelen.
Report
Share
Report
Share
Download to read offline
Recommended
Is ch03
The document discusses computer hardware components including central processing units, memory, storage, input/output devices, and various computer system types. It provides learning objectives on selecting hardware to meet organizational needs, describes the functions of main memory and secondary storage, and discusses trends toward multiprocessing, higher storage capacities, and green computing initiatives.
Anti Cellulite Reviews
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Body Fat Stripping
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
The Tao Of Badass
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details. The document is only promoting clicking a link without any information on what is behind that link.
Cellulite Removal London
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Forex Profit
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be obtained by clicking the link or any other details.
Recommended
Is ch03
The document discusses computer hardware components including central processing units, memory, storage, input/output devices, and various computer system types. It provides learning objectives on selecting hardware to meet organizational needs, describes the functions of main memory and secondary storage, and discusses trends toward multiprocessing, higher storage capacities, and green computing initiatives.
Anti Cellulite Reviews
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Body Fat Stripping
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
The Tao Of Badass
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details. The document is only promoting clicking a link without any information on what is behind that link.
Cellulite Removal London
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Forex Profit
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be obtained by clicking the link or any other details.
Burn Fat With Me
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Burn Fat Burn
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be accessed or obtained by clicking the link.
F4X Training Program
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Customized Fatloss
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Get Your Wife Back
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details. The document is only one sentence that acts as an advertisement of sorts to click a link for an unspecified thing.
Forex Invest Bot Review
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be accessed or obtained by clicking the link.
Penny Stocks Finder
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Anti Cellulite Creams That Work
This short document contains a link and encourages the reader to click on it to access some unspecified content or offer. No other context or details are provided about what would be obtained by clicking the link.
Diet For Weight Loss
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Planning2
The document outlines plans for an opening film sequence involving three characters: two antagonists and one victim. The antagonists have been dealing drugs but one decides to leave with the organization's money. When the others find out, they go looking to kill him. Scenes include close-ups of shoes, a gun, and a man sitting, as well as longer shots of the men walking and driving away in a car to a parking garage. Costumes for the antagonists will include black suits, ties, shoes and hats to portray them as gangsters and fit with the gangster film genre.
Uses and gratifications
Uses and Gratification Theory proposes that individuals actively select media to fulfill personal needs and preferences. Elihu Katz introduced the theory in 1974, finding that people use media to their advantage based on individual purposes. The document then discusses several gratifications or benefits people may seek from media, including surveillance or safety, escapism from problems, personal identity or comparison to characters, personal relationships through shared experiences, recognition of genres, being informed, social interaction, entertainment, and filling time.
Magnetic Messages
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Cellulite Surgery
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
A seminar on User Topic Interest profiles research by Google
A seminar on Improving User Topic Interest Profiles by Behavior Factorization at PESIT BSC.
Credits: Zhao, Cheng, Hong, Chi
Research paper: http://research.google.com/pubs/pub43807.html
Research paper:
Hoera! De klant werkt voor jou
In deze presentatie kom je te weten hoe je door de klant centraal te stellen jouw dienstverlening kan optimaliseren. De Dinobusters Nancy De Vogelaere en Elke Wambacq hebben jarenlange ervaring in leidinggeven, coaching en het bouwen van innovatieve, klantgerichte arbeidsorganisaties.
Successen en valkuilen van Het NIeuwe Werken
In deze presentatie geven de Dinobusters tips hoe succes te boeken met Het Nieuwe Werken en hoe de veel voorkomende valkuilen te vermijden. De Dinobusters Nancy De Vogelaere en Elke Wambacq hebben jarenlange ervaring in leidinggeven, coaching en het bouwen van innovatieve arbeidsorganisaties.
Communiceren met jongeren in 9 clichés
Mediaraven ontkrachten 9 clichés en helpen je op weg met jouw communicatie met jongeren
Het Nieuwe Werken... is slimmer werken
In 9 stappen leren de Dinobusters je slimmer werken. De Dinobusters Nancy De Vogelaere en Elke Wambacq hebben jarenlange ervaring in leidinggeven, coaching en het bouwen van innovatieve arbeidsorganisaties.
Een powertraining voor je organisatie
In deze presentatie geven de Dinobusters een powertraining voor jouw organisatie. De Dinobusters Nancy De Vogelaere en Elke Wambacq hebben jarenlange ervaring in leidinggeven, coaching en het bouwen van innovatieve arbeidsorganisaties.
Strategisch management met het 7E-model
Op 22 juni 2015 vond de studievoormiddag 'Effectief gedrag veranderen met het 7E-model' plaats. Dit is het verslag van de workshop 'Strategisch management met het 7E-model', gegeven door Annick Vanhove.
Oplossingsgericht denken met het 7E-model - Chris Aertsen
Op 22 juni 2015 vond de studievoormiddag 'Effectief gedrag veranderen met het 7E-model' plaats. Dit is de presentatie van de workshop 'Oplossingsgericht denken met het 7E-model', gegeven door Chris Aertsen.
Veranderen doe je niet alleen: vergeet je stakeholders niet - Ewoud Monbaliu
Op 22 juni 2015 vond de studievoormiddag 'Effectief gedrag veranderen met het 7E-model' plaats. Dit is de presentatie van de workshop 'Veranderen doe je niet alleen: vergeet je stakeholders niet', gegeven door Ewoud Monbaliu.
More Related Content
Viewers also liked
Burn Fat With Me
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Burn Fat Burn
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be accessed or obtained by clicking the link.
F4X Training Program
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Customized Fatloss
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Get Your Wife Back
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details. The document is only one sentence that acts as an advertisement of sorts to click a link for an unspecified thing.
Forex Invest Bot Review
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be accessed or obtained by clicking the link.
Penny Stocks Finder
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Anti Cellulite Creams That Work
This short document contains a link and encourages the reader to click on it to access some unspecified content or offer. No other context or details are provided about what would be obtained by clicking the link.
Diet For Weight Loss
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Planning2
The document outlines plans for an opening film sequence involving three characters: two antagonists and one victim. The antagonists have been dealing drugs but one decides to leave with the organization's money. When the others find out, they go looking to kill him. Scenes include close-ups of shoes, a gun, and a man sitting, as well as longer shots of the men walking and driving away in a car to a parking garage. Costumes for the antagonists will include black suits, ties, shoes and hats to portray them as gangsters and fit with the gangster film genre.
Uses and gratifications
Uses and Gratification Theory proposes that individuals actively select media to fulfill personal needs and preferences. Elihu Katz introduced the theory in 1974, finding that people use media to their advantage based on individual purposes. The document then discusses several gratifications or benefits people may seek from media, including surveillance or safety, escapism from problems, personal identity or comparison to characters, personal relationships through shared experiences, recognition of genres, being informed, social interaction, entertainment, and filling time.
Magnetic Messages
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
Cellulite Surgery
This short document contains a link and encourages the reader to click on it to access or obtain something. No other context is provided about what would be received by clicking the link or any other details.
A seminar on User Topic Interest profiles research by Google
A seminar on Improving User Topic Interest Profiles by Behavior Factorization at PESIT BSC.
Credits: Zhao, Cheng, Hong, Chi
Research paper: http://research.google.com/pubs/pub43807.html
Research paper:
Viewers also liked (14)
A seminar on User Topic Interest profiles research by Google
A seminar on User Topic Interest profiles research by Google
More from UPoliteia
Hoera! De klant werkt voor jou
In deze presentatie kom je te weten hoe je door de klant centraal te stellen jouw dienstverlening kan optimaliseren. De Dinobusters Nancy De Vogelaere en Elke Wambacq hebben jarenlange ervaring in leidinggeven, coaching en het bouwen van innovatieve, klantgerichte arbeidsorganisaties.
Successen en valkuilen van Het NIeuwe Werken
In deze presentatie geven de Dinobusters tips hoe succes te boeken met Het Nieuwe Werken en hoe de veel voorkomende valkuilen te vermijden. De Dinobusters Nancy De Vogelaere en Elke Wambacq hebben jarenlange ervaring in leidinggeven, coaching en het bouwen van innovatieve arbeidsorganisaties.
Communiceren met jongeren in 9 clichés
Mediaraven ontkrachten 9 clichés en helpen je op weg met jouw communicatie met jongeren
Het Nieuwe Werken... is slimmer werken
In 9 stappen leren de Dinobusters je slimmer werken. De Dinobusters Nancy De Vogelaere en Elke Wambacq hebben jarenlange ervaring in leidinggeven, coaching en het bouwen van innovatieve arbeidsorganisaties.
Een powertraining voor je organisatie
In deze presentatie geven de Dinobusters een powertraining voor jouw organisatie. De Dinobusters Nancy De Vogelaere en Elke Wambacq hebben jarenlange ervaring in leidinggeven, coaching en het bouwen van innovatieve arbeidsorganisaties.
Strategisch management met het 7E-model
Op 22 juni 2015 vond de studievoormiddag 'Effectief gedrag veranderen met het 7E-model' plaats. Dit is het verslag van de workshop 'Strategisch management met het 7E-model', gegeven door Annick Vanhove.
Oplossingsgericht denken met het 7E-model - Chris Aertsen
Op 22 juni 2015 vond de studievoormiddag 'Effectief gedrag veranderen met het 7E-model' plaats. Dit is de presentatie van de workshop 'Oplossingsgericht denken met het 7E-model', gegeven door Chris Aertsen.
Veranderen doe je niet alleen: vergeet je stakeholders niet - Ewoud Monbaliu
Op 22 juni 2015 vond de studievoormiddag 'Effectief gedrag veranderen met het 7E-model' plaats. Dit is de presentatie van de workshop 'Veranderen doe je niet alleen: vergeet je stakeholders niet', gegeven door Ewoud Monbaliu.
Praktijkdag: De tuchtprocedure bij de politie
Twee maal per jaar organiseert Uitgeverij Politeia een studiedag over de actuele ontwikkelingen inzake de tuchtprocedure bij de politie. De sprekers zijn Georges Pyl en Alain Liners, specialisten inzake tucht.
De thema’s die op de studiedag besproken zullen worden, worden bepaald op basis van de rechtspraak van de Raad van State uitgesproken tussen december 2014 en april 2015. Dit
om zo dicht mogelijk bij de actualiteit inzake tucht te kunnen blijven. Op de laatste praktijkdagen werden bijvoorbeeld de volgende thema’s behandeld: ‘De intrekking van het dienstwapen’ en ‘Omgaan met gerechtelijke dossiers’.
De sprekers zullen op de studiedag de nieuwe rechterlijke uitspraken aftoetsen met de geldende tuchtprocedure. U krijgt er het resultaat van de werkzaamheden van de sprekers: een handig overzicht en een grondig inzicht.
10 tips voor een betere website
Voor heel wat overheden en organisaties vormt hun website het hart van de informatiestroom. Rosemie Callewaert geeft 10 tips voor een betere website.
Hoe efficiënt vergaderen?
Vergaderen is voor velen synoniem van tijdverlies. Om onnodig vergaderen te beperken, zou elke deelnemer aan een vergadering duidelijk op zijn rechten moeten staan. Jos Huypens en Joke Renneboog geven mee welke deze zijn.
Actieve openbaarheid van bestuur: enkele aandachtspunten
Het actief informatiebeleid moet structureel georganiseerd worden: de bevolking moet systematisch geïnformeerd worden. Dit veronderstelt een zekere frequentie in de communicatie, en ook een professionele aanpak. Michiel Elst formuleert enkele aandachtspunten bij de informatieverstrekking.
IMGENT - Geert Stox
This document discusses the concept of openness in organizations. It contains 10 sections labeled with terms like vision, transparency, diversity, and agility. The main point conveyed is that while many organizations say they are open, few are truly open in practice. Openness requires independence of thought among members and collaboration beyond traditional boundaries to solve complex problems.
6 evi neven - amok-preventie op school
Als de stoppen doorslaan, presentatie Evi Neven, AMOK-preventie op school
More from UPoliteia (20)
Oplossingsgericht denken met het 7E-model - Chris Aertsen
Oplossingsgericht denken met het 7E-model - Chris Aertsen
Veranderen doe je niet alleen: vergeet je stakeholders niet - Ewoud Monbaliu
Veranderen doe je niet alleen: vergeet je stakeholders niet - Ewoud Monbaliu
Actieve openbaarheid van bestuur: enkele aandachtspunten
Actieve openbaarheid van bestuur: enkele aandachtspunten
IMGENT - Veerle Opstaele, Christel de Maeyer, Annelies Velghe
IMGENT - Veerle Opstaele, Christel de Maeyer, Annelies Velghe