Pega uses SLA to guarantee that jobs are completed on time. It is a way to communicate client demands and set up contracts. It explains the time frames used to standardize how you handle application duties like a goal and deadlines. A service-level agreement can cover Cases, Stages, Phases, Flow, and Assignments. We will learn more about SLA in Pega in this blog, covering SLA levels, types of SLAs in PEGA, etc. Let's get going!