Six sigma’s 3 critical elements to customer satisfaction
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Are you curious as to how a data-driven process can foster customer loyalty and improve quality control? Get the complete scoop in the Six sigma’s 3 critical elements to customer satisfaction slide deck.
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Six sigma’s 3 critical elements to customer satisfaction
- 1. 25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210 Website: www.NWCPE.com Phone: +1 (503)-610-3166 SIX SIGMA’S 3 CRITICAL ELEMENTS TO CUSTOMER SATISFACTION
- 2. 25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210 Website: www.NWCPE.com Phone: +1 (503)-610-3166 AT THE HEART OF SIX SIGMA IS CUSTOMER SATISFACTION. The methodology was developed to improve the customer’s experience by reducing delays, defects and deviations (which also affect a business’s bottom line). What began as a measurement standard in product variation has become one of the most trusted and effective business performance strategies. Six Sigma as we know it today was championed by Bill Smith at Motorola, also known as the “Father of Six Sigma”. After Motorola identified poor quality as their principle pain point, Smith made Six Sigma their goal, striving for 99.99966% of all outputs to meet quality standards. This methodology saved the company more than $16 billion and strengthened its reputation with customers. Today Six Sigma has expanded to fit a number of industries including healthcare, non-profits, and aerospace. What makes it so versatile and applicable to diverse fields is its focus on meeting the requirements of the customer first. Read on to learn the 3 key areas that make Six Sigma a customer satisfaction powerhouse.
- 3. 25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210 Website: www.NWCPE.com Phone: +1 (503)-610-3166 1. IMPROVED PROCESSES Six Sigma takes the customer-oriented approach by first defining what makes up the customer’s vision of quality. Next, employees identify the discrepancy between what the customer expects and what their organization’s product or service is putting out. After studying reasons why the discrepancy exists, employees determine methods to fill the gap. The controlled, measurable process only begins to take place once the entire organization understands what the customer expects and how to make it happen. Enjoying this content? Share the insights with fellow Six Sigma enthusiasts.
- 4. 25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210 Website: www.NWCPE.com Phone: +1 (503)-610-3166 2. BETTER QUALITY CONTROL The goal of Six Sigma is to eliminate defects, delays and other deviations from the product or service’s target value. By eliminating mistakes, the organization’s output meets and exceeds customer expectations. This kind of commitment to near-perfection nurtures customer loyalty. When buyers know they can trust an organization, they’ll come back again and again. It’s as simple as that.
- 5. 25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210 Website: www.NWCPE.com Phone: +1 (503)-610-3166 3. ENHANCED PRODUCT Organizations that fail to reduce deviations lose more than customers. A defect has the potential to lead to fatalities and financial ruin. Recalls and the associated risks can damage an organization’s reputation that took decades to build. Doing things right the first time is a major component of the Six Sigma process. This tactic, of course, reduces waste in terms of product, time and money. But it also meets the target value and customer requirements from the very beginning. We’re dedicated to helping organizations increase customer satisfaction —sign up for our email newsletters to receive more content relevant to Six Sigma.
- 6. 25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210 Website: www.NWCPE.com Phone: +1 (503)-610-3166 IT ALL ADDS UP TO SATISFIED CUSTOMERSToday’s customers demand high quality and are quick to head to the competition if their needs aren’t being met. Six Sigma combines high-quality standards with actionable steps to make sure customers get what they expected from a product or service.
- 7. 25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210 Website: www.NWCPE.com Phone: +1 (503)-610-3166 HERE’S THE BOTTOM LINESix Sigma is a beneficial methodology for any organization looking to maximize customer satisfaction and improve the quality of their output.
- 8. To increase your organization’s bottom line and become an agent of change, sign up for the Northwest Center for Performance Excellence’s Winter/Spring 2016 Six Sigma courses. These courses are offered at Portland State University, both independently and as a series to earn your certification as a Six Sigma Yellow Belt, Green Belt or Black Belt.
- 9. “ 25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210 Website: www.NWCPE.com Phone: +1 (503)-610-3166 And be sure to follow NWCPE right here on LinkedIn for more tips on increasing customer satisfaction.