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SITO - Team Dev Day - Easter
- 1. The Role ofa School IT Officer
- 2.
- 3. Agenda • Who are we?
- 4. Agenda • Who are we? • ICT and Primary Education.
- 5. Agenda • Who are we? • ICT and Primary Education. • How do we meet demands of ICT in schools?
- 6. Agenda • Who are we? • ICT and Primary Education. • How do we meet demands of ICT in schools? • What do we do well and badly.
- 7. Agenda • Who are we? • ICT and Primary Education. • How do we meet demands of ICT in schools? • What do we do well and badly. • Service D evolving.
- 8. Agenda • Who are we? • ICT and Primary Education. • How do we meet demands of ICT in schools? • What do we do well and badly. • Service D evolving. • Future events.
- 9. BCC ICT Servicesto schools
- 10. BCC ICT Servicesto schools
- 11. BCC ICT Servicesto schools Service A : Network, PC & User Support Service B : Sims Standard Service D : Curriculur Support (Technician) **US Service F : Sims Advanced Service G : IT / Admin Officer Support for Schools MIS
- 12.
- 13. Service D Stat’s •Service D is an expensive service - £4235 per session.
- 14. Service D Stat’s •Service D is an expensive service - £4235 per session. • 140 Primary schools in Bristol
- 15. Service D Stat’s •Service D is an expensive service - £4235 per session. • 140 Primary schools in Bristol • 98 subscribe to Service D
- 16. Service D Stat’s •Service D is an expensive service - £4235 per session. • 140 Primary schools in Bristol • 98 subscribe to Service D • 70% of schools buy us in
- 17. Service D Stat’s •Service D is an expensive service - £4235 per session. • 140 Primary schools in Bristol • 98 subscribe to Service D • 70% of schools buy us in • We must be doing something right!
- 18.
- 19. Service D • Currentlywe have no SLA with schools.
- 20. Service D • Currentlywe have no SLA with schools. • Very difficult to measure our service.
- 21. Service D • Currentlywe have no SLA with schools. • Very difficult to measure our service. • Based on Trust Relationship with schools.
- 22. Service D • Currentlywe have no SLA with schools. • Very difficult to measure our service. • Based on Trust Relationship with schools. • Based on Trust Relationship within SITO team.
- 23.
- 24. BCC & CSS • A general flavour of what’s been going on with CYPS - IT merge into CSS.
- 25. BCC & CSS • A general flavour of what’s been going on with CYPS - IT merge into CSS. • Currently undergoing restructuring from Tier 1 to Tier 4 level management.
- 26. BCC & CSS • A general flavour of what’s been going on with CYPS - IT merge into CSS. • Currently undergoing restructuring from Tier 1 to Tier 4 level management. • Within CSS there is little understanding of traded services, especially with schools.
- 27. BCC & CSS • A general flavour of what’s been going on with CYPS - IT merge into CSS. • Currently undergoing restructuring from Tier 1 to Tier 4 level management. • Within CSS there is little understanding of traded services, especially with schools. • No interaction or formal link with any other schools service. (eg. Advisory team).
- 28. BCC & CSS • A general flavour of what’s been going on with CYPS - IT merge into CSS. • Currently undergoing restructuring from Tier 1 to Tier 4 level management. • Within CSS there is little understanding of traded services, especially with schools. • No interaction or formal link with any other schools service. (eg. Advisory team). • Accountability is to Tahir, then Dave Evans.
- 29.
- 30. Education Direction • Politicalclimate is causing serious concerns to education.
- 31. Education Direction • Politicalclimate is causing serious concerns to education. • Tories - No more funding.
- 32. Education Direction • Politicalclimate is causing serious concerns to education. • Tories - No more funding. • Labour - Protected schools funding (at a cost).
- 33. Education Direction • Politicalclimate is causing serious concerns to education. • Tories - No more funding. • Labour - Protected schools funding (at a cost). • Others - Not sure.
- 34. Future trends in Education
- 35. Future trends in Education • Primary sector will be moving away from Traditional ICT to embed new curriculum.
- 36. Future trends in Education • Primary sector will be moving away from Traditional ICT to embed new curriculum. • Rose Report
- 37. Future trends in Education • Primary sector will be moving away from Traditional ICT to embed new curriculum. • Rose Report • New Primary Curriculum
- 38. Future trends in Education • Primary sector will be moving away from Traditional ICT to embed new curriculum. • Rose Report • New Primary Curriculum • ICT is now Cross-Curricular
- 39. Future trends in Education • Primary sector will be moving away from Traditional ICT to embed new curriculum. • Rose Report • New Primary Curriculum • ICT is now Cross-Curricular • Difficulties managing assessment for ICT...but then there always has been.
- 40. What do wedo in schools?
- 41. What do wedo in schools? • Things like:
- 42. What do wedo in schools? • Things like: • Support ICT provision.
- 43. What do wedo in schools? • Things like: • Support ICT provision. • Manage and maintain schools ICT.
- 44. What do wedo in schools? • Things like: • Support ICT provision. • Manage and maintain schools ICT. • Install SW & manage Network
- 45. What do wedo in schools? • Things like: • Support ICT provision. • Manage and maintain schools ICT. • Install SW & manage Network • Trouble-shoot problems.
- 46. What do wedo in schools? • Things like: • Support ICT provision. • Manage and maintain schools ICT. • Install SW & manage Network • Trouble-shoot problems. • Others???
- 47.
- 48. Re-active Processes • Weare fire-fighting way too much.
- 49. Re-active Processes • Weare fire-fighting way too much. • We need to be spending around 40% on re-active processes at MOST.
- 50. Re-active Processes • Weare fire-fighting way too much. • We need to be spending around 40% on re-active processes at MOST. • Need to be much more pro-active.
- 51.
- 52. Pro-Active • Successful pro-activeprocesses are:
- 53. Pro-Active • Successful pro-activeprocesses are: • Organise and manage Incident management in school.
- 54. Pro-Active • Successful pro-activeprocesses are: • Organise and manage Incident management in school. • Preventative processes to monitor and manage systems.
- 55. Pro-Active • Successful pro-activeprocesses are: • Organise and manage Incident management in school. • Preventative processes to monitor and manage systems. • Predicting points of failure.
- 56.
- 57. Pro-active Processes • Advisingto replace equipment after lifespan.
- 58. Pro-active Processes • Advisingto replace equipment after lifespan. • 3 years replacement for desktops & laptops.
- 59. Pro-active Processes • Advisingto replace equipment after lifespan. • 3 years replacement for desktops & laptops. • Get schools to understand TCO.
- 60. Total Cost of Ownership.
- 61. Total Cost of Ownership.
- 62. Total Cost of Ownership.
- 63. Total Cost of Ownership.
- 64. Total Cost of Ownership.
- 65. Total Cost of Ownership.
- 66. Total Cost of Ownership.
- 67. What we dobadly?
- 68. What we dobadly? • Do not give advice to schools as a group or team.
- 69. What we dobadly? • Do not give advice to schools as a group or team. • No coherence
- 70. What we dobadly? • Do not give advice to schools as a group or team. • No coherence • Are reluctant to advise change and investments in schools ICT.
- 71. What we dobadly? • Do not give advice to schools as a group or team. • No coherence • Are reluctant to advise change and investments in schools ICT. • Feel that we are saving school money.
- 72. What we dobadly? • Do not give advice to schools as a group or team. • No coherence • Are reluctant to advise change and investments in schools ICT. • Feel that we are saving school money. • We are not “joined up” in many ways.
- 73.
- 74. ...Bad cont./ • Verylittle communication within School IT officers group.
- 75. ...Bad cont./ • Verylittle communication within School IT officers group. • Independent working in schools.
- 76. ...Bad cont./ • Verylittle communication within School IT officers group. • Independent working in schools. • Maverick patterns of work as a result.
- 77. What we dowell.
- 78. What we dowell. • Very experienced in all aspects of ICT in schools.
- 79. What we dowell. • Very experienced in all aspects of ICT in schools. • No other department in BCC can offer the same levels of expertise in their field.
- 80. What we dowell. • Very experienced in all aspects of ICT in schools. • No other department in BCC can offer the same levels of expertise in their field. • Provide good levels of service in majority of our schools.
- 81. What we dowell. • Very experienced in all aspects of ICT in schools. • No other department in BCC can offer the same levels of expertise in their field. • Provide good levels of service in majority of our schools. • Solid background of service level.
- 82. We must moveon...
- 83. We must moveon... • We must strive to move onto next level of support.
- 84. We must moveon... • We must strive to move onto next level of support. • Roles are changing to Schools ICT support.
- 85. We must moveon... • We must strive to move onto next level of support. • Roles are changing to Schools ICT support. • More advisory role.
- 86. We must moveon... • We must strive to move onto next level of support. • Roles are changing to Schools ICT support. • More advisory role. • Merlin Learning Platform.
- 87. We must moveon... • We must strive to move onto next level of support. • Roles are changing to Schools ICT support. • More advisory role. • Merlin Learning Platform. • E-Safety
- 88. We must moveon... • We must strive to move onto next level of support. • Roles are changing to Schools ICT support. • More advisory role. • Merlin Learning Platform. • E-Safety • Proactive school support.
- 89. Why is theSITO role changing?
- 90. Why is theSITO role changing? • Direct Competition - Cheaper to schools.
- 91. Why is theSITO role changing? • Direct Competition - Cheaper to schools. • EdIT Concepts.
- 92. Why is theSITO role changing? • Direct Competition - Cheaper to schools. • EdIT Concepts. • SoftEgg.
- 93. Why is theSITO role changing? • Direct Competition - Cheaper to schools. • EdIT Concepts. • SoftEgg. • Northgate IS.
- 94. Why is theSITO role changing? • Direct Competition - Cheaper to schools. • EdIT Concepts. • SoftEgg. • Northgate IS. • RFL - Computer Village.
- 95. Why is theSITO role changing? • Direct Competition - Cheaper to schools. • EdIT Concepts. • SoftEgg. • Northgate IS. • RFL - Computer Village. • and others.
- 96. Why is theSITO role changing? • Direct Competition - Cheaper to schools. • EdIT Concepts. • SoftEgg. • Northgate IS. • RFL - Computer Village. • and others. • Lose schools = Lose Jobs.
- 97.
- 98. Value added. • Mustprovide schools with the Value Added services.
- 99. Value added. • Mustprovide schools with the Value Added services. • We’ll see some today.
- 100. Value added. • Mustprovide schools with the Value Added services. • We’ll see some today. • Asset management
- 101. Value added. • Mustprovide schools with the Value Added services. • We’ll see some today. • Asset management • AV solutions
- 102. Value added. • Mustprovide schools with the Value Added services. • We’ll see some today. • Asset management • AV solutions • VC & backups etc
- 103. Value added. • Mustprovide schools with the Value Added services. • We’ll see some today. • Asset management • AV solutions • VC & backups etc • Learning Platform support
- 104. Successful stuff wehave done.
- 105. Successful stuff wehave done. • Wireless Networks in Bristol Primaries are leading the way.
- 106. Successful stuff wehave done. • Wireless Networks in Bristol Primaries are leading the way. • recognition from NCSL & SWGfL
- 107. Successful stuff wehave done. • Wireless Networks in Bristol Primaries are leading the way. • recognition from NCSL & SWGfL • Working with Vital to create ICT technician learning service.
- 108. Successful stuff wehave done. • Wireless Networks in Bristol Primaries are leading the way. • recognition from NCSL & SWGfL • Working with Vital to create ICT technician learning service. • Bristol Primary Blogspot for ICT resources.
- 109.
- 110. Plan • Must workclosely as a team.
- 111. Plan • Must workclosely as a team. • Centrally manage Procurement list.
- 112. Plan • Must workclosely as a team. • Centrally manage Procurement list. • I will manage this list for all suppliers.
- 113. Plan • Must workclosely as a team. • Centrally manage Procurement list. • I will manage this list for all suppliers. • We will not waiver from it.
- 114.
- 115. Future events... • Promotethe SWGfL conference 7th July at UWE.
- 116. Future events... • Promotethe SWGfL conference 7th July at UWE. • Promote Merlin LP to schools.
- 117. Future events... • Promotethe SWGfL conference 7th July at UWE. • Promote Merlin LP to schools. • Promote Vital CPD to schools.
- 118. Future events... • Promotethe SWGfL conference 7th July at UWE. • Promote Merlin LP to schools. • Promote Vital CPD to schools. • Promote Other BCC services to schools.
- 119.
- 120.
Editor's Notes
- #9 Where are the other letters!
- #10 Where are the other letters!
- #11 Costs based on number of factors - expenses/desk space etc.
- #12 Costs based on number of factors - expenses/desk space etc.
- #13 Costs based on number of factors - expenses/desk space etc.
- #14 Costs based on number of factors - expenses/desk space etc.
- #15 Costs based on number of factors - expenses/desk space etc.
- #16 SLA’s will change, we will have one. I am planning to measure our performance alongside school performance.
- #17 SLA’s will change, we will have one. I am planning to measure our performance alongside school performance.
- #18 SLA’s will change, we will have one. I am planning to measure our performance alongside school performance.
- #19 SLA’s will change, we will have one. I am planning to measure our performance alongside school performance.
- #20 -Currently due to complete restructuring in Easter! -Talk about how advisory team are working now, with CLC’s - Uncertain times, Paul is extended till Sept. Not sure what will happen then.
- #21 -Currently due to complete restructuring in Easter! -Talk about how advisory team are working now, with CLC’s - Uncertain times, Paul is extended till Sept. Not sure what will happen then.
- #22 -Currently due to complete restructuring in Easter! -Talk about how advisory team are working now, with CLC’s - Uncertain times, Paul is extended till Sept. Not sure what will happen then.
- #23 -Currently due to complete restructuring in Easter! -Talk about how advisory team are working now, with CLC’s - Uncertain times, Paul is extended till Sept. Not sure what will happen then.
- #24 -Currently due to complete restructuring in Easter! -Talk about how advisory team are working now, with CLC’s - Uncertain times, Paul is extended till Sept. Not sure what will happen then.
- #25 That was Bristol, this is the National picture. BECTA will be severely reduced.
- #26 That was Bristol, this is the National picture. BECTA will be severely reduced.
- #27 That was Bristol, this is the National picture. BECTA will be severely reduced.
- #28 That was Bristol, this is the National picture. BECTA will be severely reduced.
- #29 ICT suites are not sustainable anymore, get ICT into the classroom. We need to be ahead of the game, and advise this too.
- #30 ICT suites are not sustainable anymore, get ICT into the classroom. We need to be ahead of the game, and advise this too.
- #31 ICT suites are not sustainable anymore, get ICT into the classroom. We need to be ahead of the game, and advise this too.
- #32 ICT suites are not sustainable anymore, get ICT into the classroom. We need to be ahead of the game, and advise this too.
- #33 ICT suites are not sustainable anymore, get ICT into the classroom. We need to be ahead of the game, and advise this too.
- #34 SO HOW DO WE PROVIDE A SERVICE. 90% of our time is on Re-active processes!
- #35 SO HOW DO WE PROVIDE A SERVICE. 90% of our time is on Re-active processes!
- #36 SO HOW DO WE PROVIDE A SERVICE. 90% of our time is on Re-active processes!
- #37 SO HOW DO WE PROVIDE A SERVICE. 90% of our time is on Re-active processes!
- #38 SO HOW DO WE PROVIDE A SERVICE. 90% of our time is on Re-active processes!
- #39 SO HOW DO WE PROVIDE A SERVICE. 90% of our time is on Re-active processes!
- #40 We are doing too much Re-Active. This is all we are doing.
- #41 We are doing too much Re-Active. This is all we are doing.
- #42 We are doing too much Re-Active. This is all we are doing.
- #43 - Single - Point of contacts or logging in schools. - Network monitoring/ predicting failure.
- #44 - Single - Point of contacts or logging in schools. - Network monitoring/ predicting failure.
- #45 - Single - Point of contacts or logging in schools. - Network monitoring/ predicting failure.
- #46 - Single - Point of contacts or logging in schools. - Network monitoring/ predicting failure.
- #47 We cannot carry on supporting out of date equipment, it makes us look bad.
- #48 We cannot carry on supporting out of date equipment, it makes us look bad.
- #49 We cannot carry on supporting out of date equipment, it makes us look bad.
- #50 Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
- #51 Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
- #52 Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
- #53 Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
- #54 Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
- #55 Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
- #56 This is to highlight what we do badly.
- #57 This is to highlight what we do badly.
- #58 This is to highlight what we do badly.
- #59 This is to highlight what we do badly.
- #60 This is to highlight what we do badly.
- #64 Not all doom and gloom.
- #65 Not all doom and gloom.
- #66 Not all doom and gloom.
- #67 Not all doom and gloom.
- #68 Proactive school support - Backups/ Asset management/ Support agreements for AV. ALL PREVENTATIVE AND PREDICTING.
- #69 Proactive school support - Backups/ Asset management/ Support agreements for AV. ALL PREVENTATIVE AND PREDICTING.
- #70 Proactive school support - Backups/ Asset management/ Support agreements for AV. ALL PREVENTATIVE AND PREDICTING.
- #71 Proactive school support - Backups/ Asset management/ Support agreements for AV. ALL PREVENTATIVE AND PREDICTING.
- #72 Proactive school support - Backups/ Asset management/ Support agreements for AV. ALL PREVENTATIVE AND PREDICTING.
- #73 Proactive school support - Backups/ Asset management/ Support agreements for AV. ALL PREVENTATIVE AND PREDICTING.
- #81 Nobody can provide this to schools apart from the Central Support services. US!
- #82 Nobody can provide this to schools apart from the Central Support services. US!
- #83 Nobody can provide this to schools apart from the Central Support services. US!
- #84 Nobody can provide this to schools apart from the Central Support services. US!
- #85 Nobody can provide this to schools apart from the Central Support services. US!
- #86 Nobody can provide this to schools apart from the Central Support services. US!
- #87 These are just a few, others are Becta FITS working closely with. I am on the E-Safety working group for BCSB.
- #88 These are just a few, others are Becta FITS working closely with. I am on the E-Safety working group for BCSB.
- #89 These are just a few, others are Becta FITS working closely with. I am on the E-Safety working group for BCSB.
- #90 These are just a few, others are Becta FITS working closely with. I am on the E-Safety working group for BCSB.
- #91 -Benefits are that I deal with the resellers and can manage the benefits. -Cannot use our own preferred supply chain anymore. -we recommend systems to schools for support reasons.
- #92 -Benefits are that I deal with the resellers and can manage the benefits. -Cannot use our own preferred supply chain anymore. -we recommend systems to schools for support reasons.
- #93 -Benefits are that I deal with the resellers and can manage the benefits. -Cannot use our own preferred supply chain anymore. -we recommend systems to schools for support reasons.
- #94 -Benefits are that I deal with the resellers and can manage the benefits. -Cannot use our own preferred supply chain anymore. -we recommend systems to schools for support reasons.
- #95 Let me know who hasn’t attended Merlin training sessions.
- #96 Let me know who hasn’t attended Merlin training sessions.
- #97 Let me know who hasn’t attended Merlin training sessions.
- #98 Let me know who hasn’t attended Merlin training sessions.