This document discusses simplifying business licensing procedures and provides recommendations. It first describes the current 6-step licensing process involving various departments. It then shows the results of an IMM assessment, with the current overall maturity being 0.5 and potential maturity being 3.48. Suggestions are provided to improve service delivery via an online portal, multilingual interface, and automated processes. For service consumption, the recommendation is a fully automated workflow.

1. Simplification of Business’
licensing procedure
[IMM Methodology]
Dimitrios Kanakaris, Gerasimos Voutsinas, Fotios Zygoylis
13/3/2017

2. The business’ licensing procedure (1)
 1. Application for land use shall be lodged to local
Architecture- Urban Planning Department. The specific
organization responds with certified photocopy of building
permit and the confirmation of main use.
 2. Application for preapproval shall be lodged to
Municipality. Entrepreneur lodges the papers given to him
by the previous organization and several solemn
declarations concern about fire safety certificate, entry into
force, and definition of health officer from the company
representative and responsible acceptance statement from
the nominee etc
 3. The Municipality grant the preapproval and responds
with a certified paper. Then entrepreneur take confirmation
of entry into force from Tax Authority.

3. The business’ licensing procedure (2)
 4. Application for fire safety certificate from local
fire department. The department has to do an
autopsy in order to examine the store.
 5. Application for certificate from local health
service. The organization has to do an autopsy
and notification of the approval to the municipality.
 6. Municipality issuing the license.

4. IMM QUESTIONNAIRE (CURRENT)
Overall Maturity
0,50
0.00 1.00 2.00 3.00 4.00 5.00
Service delivery
Service consumption
Service management
Overall Maturity

5. IMM QUESTIONNAIRE (TO BE)
Overall
Maturity
3,48
0.00 1.00 2.00 3.00 4.00 5.00
Service delivery
Service consumption
Service management
Overall Maturity

6. IMM IMPROVEMENT SUGGESTIONS
AND CONCLUSIONS (1)
Service Delivery (B)
 Portal in order to avoid any physical contact with
municipality.
 We can increase the IMM as maximum level attain for all
devices, platform and/or browsers.
 Consider at a minimum offering a multi-lingual interface.
Offer it in one or several languages which best reflect the
composition of your user community.
 Map all information that would be electronically available
and design your service to consume it electronically.

7. IMM IMPROVEMENT SUGGESTIONS
AND CONCLUSIONS (2)
Service Consumption (C)
 Fully automated (no manual interference is required)
choreography

8. THANK YOU