This document outlines the key topics and objectives covered in Chapter 4 of the textbook "Organizational Communication: Values and Ethical Communication Behaviors". The chapter discusses how individual and organizational values influence communication, assessing personal value systems, defining ethical communication, recognizing situations with value and ethical implications, and distinguishing what should be done from what individuals would do. It aims to help readers understand and navigate values, ethics, and ethical dilemmas within organizational communication.

1. Shockley-Zalabak,
9e Update
Pamela S. Shockley-Zalabak
© 2016 Pearson Education, Inc. All rights reserved.
Chapter 4
Organizational
Communication: Values and
Ethical Communication
Behaviors

2. Learning Objectives (1 of 2)
4.1 Describe how knowledge, sensitivity, skills
and values influence human communication
within organizations
4.2 Describe individual and organizational
values
4.3 Assess personal value systems and
behaviors
4.4 Define ethical communication
© 2016 Pearson Education, Inc. All rights reserved.

3. Learning Objectives (2 of 2)
4.5 Apply skills to case and dilemma
analysis
4.6 Recognize some of the Organizational
Communication situations that have value
and ethical implications
4.7 Distinguishing between what we would
do and what we should do

4. Introduction: Organizational
Communication: Values and Ethical
Communication Behaviors
Objective 4.1 Describe how knowledge,
sensitivity, skills and values influence human
communication within organizations
© 2016 Pearson Education, Inc. All rights reserved.

5. 4.1 Introduction: Organizational
Communication: Values and Ethical
Communication Behaviors
- Values and ethics
- Communication competencies
© 2016 Pearson Education, Inc. All rights reserved.

6. Values In Organizational
Communication
Objective 4.2 Describe individual and
organizational values
© 2016 Pearson Education, Inc. All rights reserved.

7. 4.2 Values In Organizational
Communication (1 of 3)
• Organizational Value Systems
- Value systems
- Organizational values
Copyright © 2016 Pearson Education, Inc. All rights reserved.

8. 4.2 Values In Organizational
Communication (2 of 3)
• Organizational Values, Globalization, and
Diversity
- Diversity
- Value congruence
- Values
Copyright © 2016 Pearson Education, Inc. All rights reserved.

9. 4.2 Values In Organizational
Communication (3 of 3)
• Individual Values
- Value orientations
- Terminal and instrumental values
- Work values
Copyright © 2016 Pearson Education, Inc. All rights reserved.

10. Appraising Your Individual Value
System
Objective 4.3 Assess personal value
systems and behaviors
© 2016 Pearson Education, Inc. All rights reserved.

11. 4.3 Appraising Your Individual Value
System
- Personal value
- Assessment
Copyright © 2016 Pearson Education, Inc. All rights reserved.

12. Ethics In Organizational
Communication
Objective 4.4 Define ethical communication
© 2016 Pearson Education, Inc. All rights reserved.

13. 4.4 Ethics In Organizational
Communication (1 of 6)
• The Abuse of Ethics
- Ethical abuses
- Stockholders and boards
Copyright © 2016 Pearson Education, Inc. All rights reserved.

14. 4.4 Ethics In Organizational
Communication (2 of 6)
• Defining Ethics
- Ethics
- Standard for ethical judgement
Copyright © 2016 Pearson Education, Inc. All rights reserved.

15. 4.4 Ethics In Organizational
Communication (3 of 6)
• Making Ethical Decisions
- Utilitarian theory
- Theory of rights
- Theory of justice
Copyright © 2016 Pearson Education, Inc. All rights reserved.

16. 4.4 Ethics In Organizational
Communication (4 of 6)
• Defining Ethical Communication
- Ethical communication
- Elements of ethical communication
Copyright © 2016 Pearson Education, Inc. All rights reserved.

17. 4.4 Ethics In Organizational
Communication (5 of 6)
• Influences for Ethical Organizational
Communication
- Influential factors of organization
communication
- Approaches for ethical organization
communication
Copyright © 2016 Pearson Education, Inc. All rights reserved.

18. 4.4 Ethics In Organizational
Communication (6 of 6)
• Evaluating Ethical Behavior
- Ethical behavior
- Guidelines
Copyright © 2016 Pearson Education, Inc. All rights reserved.

19. Organizational Conundrums
Objective 4.5 Apply skills to case and
dilemma analysis
© 2016 Pearson Education, Inc. All rights reserved.

20. 4.5 Organizational Conundrums
- Conundrum
- Ethical issues
- Whistle blowing
Copyright © 2016 Pearson Education, Inc. All rights reserved.

21. Value and Ethical Challenges In
Organizational Communication
Objective 4.6 Recognize some of the
Organizational Communication situations
that have value and ethical implications
© 2016 Pearson Education, Inc. All rights reserved.

22. 4.6 Value and Ethical Challenges In
Organizational Communication (1 of 9)
• Voice and Participation
- Voice
- Participation
Copyright © 2016 Pearson Education, Inc. All rights reserved.

23. 4.6 Value and Ethical Challenges In
Organizational Communication (2 of 9)
• Representing Skills and Abilities
- Skills and abilities
- Defining a problem
Copyright © 2016 Pearson Education, Inc. All rights reserved.

24. 4.6 Value and Ethical Challenges In
Organizational Communication (3 of 9)
• Communication Behaviors Related to
Money
- Communication behaviors
- Organizational money
Copyright © 2016 Pearson Education, Inc. All rights reserved.

25. 4.6 Value and Ethical Challenges In
Organizational Communication (4 of 9)
• Communication Behaviors Related to
Information Collection, Dissemination,
Problem Solving, and Decision Making
- Data collection activities
- Ethical decisions
Copyright © 2016 Pearson Education, Inc. All rights reserved.

26. 4.6 Value and Ethical Challenges In
Organizational Communication (5 of 9)
• Personal Communication Behaviors
- Personal behaviors
- Gossip
Copyright © 2016 Pearson Education, Inc. All rights reserved.

27. 4.6 Value and Ethical Challenges In
Organizational Communication (6 of 9)
• Communication Behaviors and
Technology
- Organizational responsibility
- Technology
Copyright © 2016 Pearson Education, Inc. All rights reserved.

28. 4.6 Value and Ethical Challenges In
Organizational Communication (7 of 9)
• Destructive Communication Behaviors
- Communication behaviors
- Incivility
Copyright © 2016 Pearson Education, Inc. All rights reserved.

29. 4.6 Value and Ethical Challenges In
Organizational Communication (8 of 9)
• Planned and Strategic Organizational
Communication
- Organizational communication activities
- Strategic organizational communication
Copyright © 2016 Pearson Education, Inc. All rights reserved.

30. 4.6 Value and Ethical Challenges In
Organizational Communication (9 of 9)
• Courage, Responsibility, Trust, and Ethics
- Ethical behaviors
- Communication professionals
Copyright © 2016 Pearson Education, Inc. All rights reserved.

31. Developing Ethical Standards in
Organizational Communication
Objective 4.7 Distinguishing between what
we would do and what we should do
© 2016 Pearson Education, Inc. All rights reserved.

32. 4.7 Developing Ethical Standards in
Organizational Communication
• Ethical Dilemmas in Organizational
Communication
- Ethical dilemmas
- Organizational communication
Copyright © 2016 Pearson Education, Inc. All rights reserved.