Shivanand Sanglage
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This document contains contact information and experience details for Shivanand Sanglage. He has over 3 years of experience providing level 2 support for clients, with expertise in the travel and hospitality domain. Some of his skills include SQL, C, C++, VB, HTML, testing tools like QTP and Selenium, and databases like Microsoft SQL Server 2008. Currently he works at Cybage Software as part of the HotelsCombined support team, where his responsibilities include maintaining databases, checking booking engines for bugs, writing SQL queries, verifying hotel details, and assisting with payments and financial queries. He has a Bachelors in Computer Application from Shivaji University Kolhapur.
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Shivanand Sanglage
- 1. Shivanand Sanglage Cybage Software Pvt. Ltd. Survey No. 13A/1+2+3/1 Vadgaon Sheri Pune - 411014,India Telephones: +91-20-66041700 +91-20-66044700 Fax: +91-20-66044701 Email: Shivanands@cybage.com Experience Overall 3.11 years of experience in level 2 support for the client. Domain expertise in Travel and Hospitality. Involved in analysis the data using SSRS Reports. Good database knowledge of SQL Skill Sets Operating Systems Windows 2007 and 2008 Technologies SQL Languages and Tools C, C++, VB, HTML, Manuel Testing QTP (Quick Test Professional), UFT, QC (Quality Centre), Selenium and JavaScript, XML. Database Microsoft SQL server 2008 S/W Design Tool NA Work Experience Cybage Software Pvt. Ltd. | Pune | www.cybage.com October 2012 to till date 1. HotelsCombined(Revato Support): Tools: Sql, Desk.com, Salesforce. Roles and Responsibilities in the project: Maintain,update and monitor the existingdatabaseon daily basis. Checking all thefunctions and features in the bookingengine and the Revato web page. FindingBugs in new web page releaseand suggesting new features for process development and sendingit to the development team. Coordinated with the management to discuss businessneeds and designed databasesolutions accordingly.
- 2. WritingSQL queries likeDDL, DML for the collection of data. Checking applicationson a server whether the data is in proper format & accordingto that we us ed to make changes usingSQL queries. Creating tickets for various issues & monitoringvarious tools. Verification of the hotel details before registeringthe hoteliers online. Maintainingand designingbookingengineand connect the hotel liveon Meta search engine. Communicatingwith the various Channel Managers and linkingtheproperties with them so that the Rates and Availability of the rooms for the property are properly maintained. Verifyingif the commission calculated is correctas per the commission percentage set. Resolvingall thefinanceand support related queries of the hotel via email support. RaisingTFS tickets for issues thatrequire confirmation fromthe clientor need some technical changes with instanteffect. Contactingnab(National Australian Bank) to provide payment distribution details and also payment dispute such as Fraud transaction/Unauthorized card holder.Assistingthehotelier with the payment methods as per the region they are operating from. Coordinatingwith the hoteliers for the payments and explainingthepayment terms and policiesif they have any issues with it. Co-ordinate with the team when required to assistin resolution of Incidents/ Problem/ Changes. I have conducted trainingsessionsfor the new joiners in the projectand given them process knowledge on the financetasks in this project. Quality Auditing. Testing the new tools that areintroduced in the project and have successfully tested the Salesforce emailingtool i.e. desk.com that is used for email support. As there are various payment methods, we followup on the bank transfer payments by entering the data in the system as per the bank statements and then, allocatingthe payments to the respective invoices by comparingthe remittance adviceshared by the hoteliers or by usingthe search option provided on the Revato payment allocation page. Checking the Salesforceaccountto check if the mails were properly recorded in the accountof the respective property. Education/Certifications/Trainings Education: 2010 - Bachelors in Computer Application (BCA), Shivaji University Kolhapur