Colby Riggs
ILS Coordinator
University of California, Irvine
cmriggs@uci.edu
University of California, Irvine
• A public research university located in Irvine, California
• One of the ten campuses of the University of California (UC) system
• UCI is the fifth-largest UC campus
• With over 28,000 students, 1,100 faculty members and 9,000 staff
University of California, Irvine
Libraries
• UCI Libraries include four locations:
• Jack Langson Library
• Ayala Science Library
• Grunigen Medical Library
• Libraries Gateway Study Center
• The Libraries employ 168 full-time equivalent staff:
• 48 librarians and professionals
• 94 staff
• 26 full-time equivalent positions filled by student employees
University of California, Irvine
Libraries
• Annual Expenditures – $19.7 million
• Collections – Electronic and Print
• 3.23 million books
• 132,000 journals and serials
• 143,000 government documents
• 135,000 audio/visual materials, multimedia, maps, photographs, and other
graphic materials
• The Libraries Special Collections preserves 581 archival collections that
include over 1 million original documents and photographs
UCI ANTPAC (ILS) Management
1991- 2010
ANTPAC
Implementation
Committee
(1991-1994)
ANTPAC
Administrator
Systems
Department
Head
ANTPAC
Public Access
Team
(1997 -2000)
ANTPAC
Management
Committee
(2001 – 2010)
ILS Coordinators Group (ILS CG)
2010 -
ILS Coordinator
(Chair)
Web OPAC Module
Coordinator
ERM Module
Coordinator
Cataloging Module
Coordinator
Circulation Module
Coordinator
Acquisitions/Serials
Module
Coordinator
ILS Server
Administrator
Associate University
Librarian for
Technical Services
ILS Coordinators Group (ILS CG)
Group Definition
Small group of
functional experts
responsible for the
entire ILS work
processes and segments
Work together to
improve the operations
in their modules
Module Coordinator is
more coach than
planner and controller
Members are expected
to understand all the
jobs and tasks required
of the Group, not just a
single ILS module
Information is readily
shared with all
employees, not just the
top few
ILS Coordinators Group Member
Communication Skills
Effective listening
Keeps an open mind
Highly innovative and motivated
Builds teamwork
High work standards
Skilled in coaching and mentoring
ILS Coordinators Group Member
Technical Skills
Problem identification and solution
Quality improvement
Organizational knowledge
ILS Coordinators Group
Responsibilities
Manages all
issues related
to the use,
maintenance
and
enhancement
of the ILS
Coordinates
the system
across all
public and
staff modules
Develops
policies and
procedures
for the ILS
ILS Coordinators Group
Communication
Work together to ensure
effective communication
with all library staff
Provide opportunities for
input from all affected areas
before changes are made
Work to maintain a library-
wide perspective and
awareness
Early Training
• InnoU online tutorials
• InnoU online courses
• Presentation archive
• Workshops
III
• Wiki
• Workticket system
• Shared windows drive
• Change request form
• Routine tasks
• Initials and passwords
• III Help Desk
• Projects and tasks
Local
ILS Coordinators Group Toolkit
Monthly Meetings
Wiki
Workticket
Database
Department and
Unit Meetings
Email
One-on-One
Consultations
IUG Resources
III Help Desk and
Documentation
Sales/Library
Relations
Manager
ILS
Coordinators
ILS Coordinator Group
Recent Agenda Items
Agenda Millennium software and upgrades
Indexing and scoping
Planning and implementing new services
Approving change requests
Modifying OPAC displays
Developing proactive approaches to service
Reviewing III Price Promotions
Prioritizing Pending Projects and Tasks
ILS Coordinators Group Wiki
ILS Coordinators Group Wiki
Library-wide Workticket System
ILS CG Workticket Queue
Workticket Database
Local Issues
Workticket Database
Documenting III Tickets
Workticket Database
Work/Communication Distribution
Workticket Database
Work/Communication Distribution
Workticket Database
Work/Communication Distribution
ILS Coordinator Group Projects
ILS Coordinator Group Projects
Project Definition
Change Request
UC Irvine Libraries
ILS Coordinators Group (ILS CG)
ILS Coordinator
(Chair)
Web OPAC Module
Coordinator
ERM Module
Coordinator
Cataloging Module
Coordinator
Circulation Module
Coordinator
Acquisitions/Serials
Module Coordinator
ILS Server
Administrator
Colby Riggs
ILS Coordinator
UC Irvine Libraries
cmriggs@uci.edu

Shared Responsibility for the ILS: How Does That Work?

  • 1.
    Colby Riggs ILS Coordinator Universityof California, Irvine cmriggs@uci.edu
  • 2.
    University of California,Irvine • A public research university located in Irvine, California • One of the ten campuses of the University of California (UC) system • UCI is the fifth-largest UC campus • With over 28,000 students, 1,100 faculty members and 9,000 staff
  • 3.
    University of California,Irvine Libraries • UCI Libraries include four locations: • Jack Langson Library • Ayala Science Library • Grunigen Medical Library • Libraries Gateway Study Center • The Libraries employ 168 full-time equivalent staff: • 48 librarians and professionals • 94 staff • 26 full-time equivalent positions filled by student employees
  • 4.
    University of California,Irvine Libraries • Annual Expenditures – $19.7 million • Collections – Electronic and Print • 3.23 million books • 132,000 journals and serials • 143,000 government documents • 135,000 audio/visual materials, multimedia, maps, photographs, and other graphic materials • The Libraries Special Collections preserves 581 archival collections that include over 1 million original documents and photographs
  • 5.
    UCI ANTPAC (ILS)Management 1991- 2010 ANTPAC Implementation Committee (1991-1994) ANTPAC Administrator Systems Department Head ANTPAC Public Access Team (1997 -2000) ANTPAC Management Committee (2001 – 2010)
  • 6.
    ILS Coordinators Group(ILS CG) 2010 - ILS Coordinator (Chair) Web OPAC Module Coordinator ERM Module Coordinator Cataloging Module Coordinator Circulation Module Coordinator Acquisitions/Serials Module Coordinator ILS Server Administrator Associate University Librarian for Technical Services
  • 7.
    ILS Coordinators Group(ILS CG) Group Definition Small group of functional experts responsible for the entire ILS work processes and segments Work together to improve the operations in their modules Module Coordinator is more coach than planner and controller Members are expected to understand all the jobs and tasks required of the Group, not just a single ILS module Information is readily shared with all employees, not just the top few
  • 8.
    ILS Coordinators GroupMember Communication Skills Effective listening Keeps an open mind Highly innovative and motivated Builds teamwork High work standards Skilled in coaching and mentoring
  • 9.
    ILS Coordinators GroupMember Technical Skills Problem identification and solution Quality improvement Organizational knowledge
  • 10.
    ILS Coordinators Group Responsibilities Managesall issues related to the use, maintenance and enhancement of the ILS Coordinates the system across all public and staff modules Develops policies and procedures for the ILS
  • 11.
    ILS Coordinators Group Communication Worktogether to ensure effective communication with all library staff Provide opportunities for input from all affected areas before changes are made Work to maintain a library- wide perspective and awareness
  • 12.
    Early Training • InnoUonline tutorials • InnoU online courses • Presentation archive • Workshops III • Wiki • Workticket system • Shared windows drive • Change request form • Routine tasks • Initials and passwords • III Help Desk • Projects and tasks Local
  • 13.
    ILS Coordinators GroupToolkit Monthly Meetings Wiki Workticket Database Department and Unit Meetings Email One-on-One Consultations IUG Resources III Help Desk and Documentation Sales/Library Relations Manager ILS Coordinators
  • 14.
    ILS Coordinator Group RecentAgenda Items Agenda Millennium software and upgrades Indexing and scoping Planning and implementing new services Approving change requests Modifying OPAC displays Developing proactive approaches to service Reviewing III Price Promotions Prioritizing Pending Projects and Tasks
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    UC Irvine Libraries ILSCoordinators Group (ILS CG) ILS Coordinator (Chair) Web OPAC Module Coordinator ERM Module Coordinator Cataloging Module Coordinator Circulation Module Coordinator Acquisitions/Serials Module Coordinator ILS Server Administrator Colby Riggs ILS Coordinator UC Irvine Libraries cmriggs@uci.edu