This document discusses six key listening and learning skills for counseling mothers on infant feeding: 1) using helpful non-verbal communication like maintaining eye contact and removing barriers; 2) asking open-ended questions; 3) showing interest through responses and gestures; 4) reflecting back what the mother says; 5) empathizing to show understanding of how she feels; and 6) avoiding judging words. The document provides examples of applying each skill and explains how these skills help counselors understand mothers' situations and feelings better to determine the best way to feed their infants.
The document provides guidance for parents on supporting their child's learning at home by reinforcing positive behaviors related to classroom rules, problem solving, calming down, and social skills. Parents are encouraged to praise their children when noticing them following rules at home, practice problem solving steps, discuss calming strategies, and comment on sharing, helping, and taking turns. The document includes forms for parents to record examples of reinforcing these skills at home to send back to school.
The document provides guidelines for effective communication when counseling parents about infant care. It emphasizes listening to understand the child's problems and the mother's current practices, praising good practices, advising on home care, and checking understanding. Key aspects include asking open-ended questions, reflecting back what is said, showing empathy, limiting advice to relevant issues, using simple language and examples, and ensuring the mother understands through questions and practice.
The document provides guidelines for effective communication when counseling parents about infant care. It emphasizes listening to understand the child's problems and the mother's current practices, praising good practices, and advising on home care. Key aspects include using open-ended questions, reflecting back what is said, showing empathy, limiting advice to relevant issues, using simple language and examples, and checking the mother's understanding. The overall goal is to strengthen the mother's confidence and ability to properly care for her infant.
Effective Communication with Youth for Parents and Foster ParentsMeghan Posey
This document discusses effective communication with children. It emphasizes that communication skills develop through interaction and exposure to language from a young age. Delays in communication can lead to behavioral issues if a child cannot understand or express feelings and needs. Parents must interpret behaviors and attach words to feelings to help children communicate effectively. Role playing communication scenarios can help teach children to use language instead of actions to get needs met and make decisions.
How to Talk So Kids Will Listen, and Listen So Kids Will TalkSamantha Klassen
The document discusses parenting approaches and using the book "How to Talk So Kids Will Listen, and Listen So Kids Will Talk" in counseling. It provides tips for using the book including having parents read it and apply strategies gradually. It also discusses using the book as part of a treatment plan to help manage a child's behavior by increasing parents' ability to engage cooperation and regulate emotions. Specific parenting strategies from the book are then outlined, such as helping children deal with feelings, making encouraging observations, and engaging cooperation through descriptive statements rather than commands.
The document provides guidance for parents on supporting their child's learning at home by reinforcing positive behaviors related to classroom rules, problem solving, calming down, and social skills. Parents are encouraged to praise their children when noticing them following rules at home, practice problem solving steps, discuss calming strategies, and comment on sharing, helping, and taking turns. The document includes forms for parents to record examples of reinforcing these skills at home to send back to school.
The document provides guidelines for effective communication when counseling parents about infant care. It emphasizes listening to understand the child's problems and the mother's current practices, praising good practices, advising on home care, and checking understanding. Key aspects include asking open-ended questions, reflecting back what is said, showing empathy, limiting advice to relevant issues, using simple language and examples, and ensuring the mother understands through questions and practice.
The document provides guidelines for effective communication when counseling parents about infant care. It emphasizes listening to understand the child's problems and the mother's current practices, praising good practices, and advising on home care. Key aspects include using open-ended questions, reflecting back what is said, showing empathy, limiting advice to relevant issues, using simple language and examples, and checking the mother's understanding. The overall goal is to strengthen the mother's confidence and ability to properly care for her infant.
Effective Communication with Youth for Parents and Foster ParentsMeghan Posey
This document discusses effective communication with children. It emphasizes that communication skills develop through interaction and exposure to language from a young age. Delays in communication can lead to behavioral issues if a child cannot understand or express feelings and needs. Parents must interpret behaviors and attach words to feelings to help children communicate effectively. Role playing communication scenarios can help teach children to use language instead of actions to get needs met and make decisions.
How to Talk So Kids Will Listen, and Listen So Kids Will TalkSamantha Klassen
The document discusses parenting approaches and using the book "How to Talk So Kids Will Listen, and Listen So Kids Will Talk" in counseling. It provides tips for using the book including having parents read it and apply strategies gradually. It also discusses using the book as part of a treatment plan to help manage a child's behavior by increasing parents' ability to engage cooperation and regulate emotions. Specific parenting strategies from the book are then outlined, such as helping children deal with feelings, making encouraging observations, and engaging cooperation through descriptive statements rather than commands.
Attention! Please Forget Everything You've Been Told About Potty Training In The Past...
Discover a Proven Method For Quickly & Easily Potty Training Even The Most Stubborn Child in a very short time...
Many people need parenting tips for toddlers. Toddlers are at the age where they want to be independent but still need a lot of help. Toddlers are well known for having a tantrum no matter where they are at. It is best to encourage your child to listen very well and cooperate with you. Just by following these few simple steps you will have a much happier toddler and a much happier you.
Always show your toddler how much you love them, toddlers love the attention lot, lots of hugs and kisses and playtime reassure them how much they are loved. You want the positive attention to way out number the negative attention they get. And praising your toddler for what they do right will usually keep them wanting to follow the rules.
The leading International Preschool Franchise in India, offering a Premier Finnish
Curriculum and Pedagogy for preschooler excellence. Franchise KinderBee and stand out
tall in your neighborhood!
KinderBee schools was founded in partnership with the Finland University. We want to make first class early childhood education available to as many children as possible world-wide. How do we do it? We designed a scalable easy to implement School Concepts that offers the curriculum, portfolio, teacher training, and model-concept for the learning environment as well as carefully selected learning materials. Our mission is to bring up children who are not only capable of adapting to the changing world, but changing the world themselves.
The document provides guidance for parents on how to effectively parent their children. It discusses 10 key topics: 1) actively listening to children, 2) celebrating a child's uniqueness, 3) getting involved in a child's activities but not overdoing it, 4) controlling anger, 5) leading by example, 6) encouraging play, 7) having high expectations, 8) getting involved in a child's school and hobbies, 9) making and learning from mistakes, and 10) several other parenting tips. The overall message is that parents should support their child's development through active involvement, effective communication, and leading by positive example.
The document provides 10 things parents can do at home and 10 things parents can do with their school to promote their child's social and emotional learning. Some key strategies include focusing on strengths, giving children choices, avoiding humiliation, reading together, encouraging problem solving skills, and fostering open communication between home and school. The document also lists tips for parents on social and emotional skills and recommends books to help parents support their child's development.
Website counselling and assessing a breatfeedELCA Egypt
This document provides guidance on counseling and assessing breastfeeding. It discusses:
1) Considering the counseling session as a "long case" with a history (listening skills), examination (assessing a breastfeed), and management (building confidence).
2) The importance of good communication, understanding the mother's beliefs, and helping her decide courses of action without pushing her in a particular direction.
3) Key skills for counseling including active listening, asking open-ended questions, reflecting, empathizing, and assessing breastfeeding positioning and attachment during observation.
This document provides guidance for parents on supporting their child's social-emotional health and development from birth to age 5. It discusses the importance of social-emotional skills for school readiness and outlines specific parenting strategies in three key areas: 1) building strong relationships through responsive caregiving, 2) using positive discipline to set limits and teach appropriate behaviors, and 3) seeking help from early childhood specialists if concerns arise about a child's social-emotional development. The overall message is that parents play a critical role in intentionally fostering social-emotional skills through everyday interactions and routines.
In this guide, I've shared ideas for getting to why(e.g. why they're self-harming) through conversations with your child.
You can access downloadable versions of this and my other guides via my patreon page which supports my work: http://www.patreon.com/pookyh
The document discusses setting limits with children using the Love and Logic approach. Some key points:
1) Parents should focus on self-care and see discipline methods as "experiments" rather than judge themselves on outcomes, as children's responses will vary.
2) Problems should be handed back to children through empathy and natural consequences rather than parents taking ownership.
3) Using "enforceable statements" about what is allowed rather than orders (e.g. "breakfast is served until 7:15") can help reduce power struggles.
4) Explicitly teaching expectations and having practice runs can help children understand routines better.
Effective parenting requires daily effort to connect meaningfully with children so they can grow into remarkable adults. When saying "no" to children, parents should be careful and find acceptable alternatives. Neglectful parenting lacks responsiveness to children's needs and is very harmful. Permissive parenting has few rules and lacks structure. Authoritarian parenting demands obedience through punishment with little open dialogue. Authoritative parenting, the most effective style, has high expectations but also understanding and support through open communication.
The document provides tips for parents on helping children overcome challenges like fears of school, aggression, anger issues, and illness. It discusses making the transition to school smooth by visiting the school beforehand and establishing predictable routines. It also offers strategies for stopping aggressive behavior in children, teaching anger management skills, and providing optimal nutrition to prevent sickness. The overall goal is to help children develop into healthy, well-adjusted individuals.
Sara Schwartz-Gluck discusses that the end of the school year is an opportunity to put the stepping-stones in place for future success. Before rushing into summertime and enjoying the pool, flip-flops, and sunshine, let's take a moment to talk about maximizing our children’s growth at this juncture.
This document contains a speech on parenting tips given by Dr. Fikri Nasir. The speech discusses that being a good parent involves expressing unconditional love, being a good role model, listening to children, making time for them, and helping them build character. Specific parenting tips mentioned include praising children, avoiding comparisons, listening without judgment, setting aside dedicated family time, teaching independence, and disciplining consistently. The speech emphasizes that every child is unique but good parenting can help children become confident and well-adjusted adults through a loving relationship.
This document provides tips for effective communication between parents and teenagers. It advises acknowledging a teen's feelings through active listening instead of lecturing. When a teen is upset, parents should express sympathy rather than trying to fix the problem. The document also recommends working through disagreements with teens using a 5-step process: hearing each other's perspectives, brainstorming solutions, agreeing on a plan without criticism. As an alternative to punishment, the document suggests stating feelings, expectations, how to make amends, offering a choice, and following through if needed.
To be a good parent, you need to make your children feel loved and valued while teaching them right from wrong. This involves praising positive behavior, listening to children, being present for important events, enforcing consistent rules calmly as a united front with your spouse, and providing a nurturing home environment where children can thrive.
How to have a dificult conversation with children?Jamal Siddiqui
Many parents and teachers find it hard to discuss important topics with their children, such as death, abuse, menstruation, sex, and so on. One of the key reasons for this is that they may not know what to say when their children ask them questions about these themes. This ppt is a guide for teachers and parents to overcome this difficulty.
The document provides guidance for parents on how to talk to children about sex. It recommends that parents start early before children hear incorrect information from others. Parents should initiate conversations themselves using simple words. They should create an open environment where children feel comfortable asking questions. Parents should also communicate their values and listen actively to their children. It is important to be honest, patient, find everyday opportunities to talk, and discuss topics repeatedly over time.
The document provides guidance for parents on how to talk to children about sex. It recommends that parents start early before children hear incorrect information from others. Parents should initiate conversations themselves using simple words. They should create an open environment where children feel comfortable asking questions and communicate their values. Parents should listen to their children, be honest in their responses, be patient, look for everyday opportunities to talk, and discuss the topics repeatedly over time. The goal is to help children develop an accurate understanding of their bodies and relationships in a way that reflects the parents' values.
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
Attention! Please Forget Everything You've Been Told About Potty Training In The Past...
Discover a Proven Method For Quickly & Easily Potty Training Even The Most Stubborn Child in a very short time...
Many people need parenting tips for toddlers. Toddlers are at the age where they want to be independent but still need a lot of help. Toddlers are well known for having a tantrum no matter where they are at. It is best to encourage your child to listen very well and cooperate with you. Just by following these few simple steps you will have a much happier toddler and a much happier you.
Always show your toddler how much you love them, toddlers love the attention lot, lots of hugs and kisses and playtime reassure them how much they are loved. You want the positive attention to way out number the negative attention they get. And praising your toddler for what they do right will usually keep them wanting to follow the rules.
The leading International Preschool Franchise in India, offering a Premier Finnish
Curriculum and Pedagogy for preschooler excellence. Franchise KinderBee and stand out
tall in your neighborhood!
KinderBee schools was founded in partnership with the Finland University. We want to make first class early childhood education available to as many children as possible world-wide. How do we do it? We designed a scalable easy to implement School Concepts that offers the curriculum, portfolio, teacher training, and model-concept for the learning environment as well as carefully selected learning materials. Our mission is to bring up children who are not only capable of adapting to the changing world, but changing the world themselves.
The document provides guidance for parents on how to effectively parent their children. It discusses 10 key topics: 1) actively listening to children, 2) celebrating a child's uniqueness, 3) getting involved in a child's activities but not overdoing it, 4) controlling anger, 5) leading by example, 6) encouraging play, 7) having high expectations, 8) getting involved in a child's school and hobbies, 9) making and learning from mistakes, and 10) several other parenting tips. The overall message is that parents should support their child's development through active involvement, effective communication, and leading by positive example.
The document provides 10 things parents can do at home and 10 things parents can do with their school to promote their child's social and emotional learning. Some key strategies include focusing on strengths, giving children choices, avoiding humiliation, reading together, encouraging problem solving skills, and fostering open communication between home and school. The document also lists tips for parents on social and emotional skills and recommends books to help parents support their child's development.
Website counselling and assessing a breatfeedELCA Egypt
This document provides guidance on counseling and assessing breastfeeding. It discusses:
1) Considering the counseling session as a "long case" with a history (listening skills), examination (assessing a breastfeed), and management (building confidence).
2) The importance of good communication, understanding the mother's beliefs, and helping her decide courses of action without pushing her in a particular direction.
3) Key skills for counseling including active listening, asking open-ended questions, reflecting, empathizing, and assessing breastfeeding positioning and attachment during observation.
This document provides guidance for parents on supporting their child's social-emotional health and development from birth to age 5. It discusses the importance of social-emotional skills for school readiness and outlines specific parenting strategies in three key areas: 1) building strong relationships through responsive caregiving, 2) using positive discipline to set limits and teach appropriate behaviors, and 3) seeking help from early childhood specialists if concerns arise about a child's social-emotional development. The overall message is that parents play a critical role in intentionally fostering social-emotional skills through everyday interactions and routines.
In this guide, I've shared ideas for getting to why(e.g. why they're self-harming) through conversations with your child.
You can access downloadable versions of this and my other guides via my patreon page which supports my work: http://www.patreon.com/pookyh
The document discusses setting limits with children using the Love and Logic approach. Some key points:
1) Parents should focus on self-care and see discipline methods as "experiments" rather than judge themselves on outcomes, as children's responses will vary.
2) Problems should be handed back to children through empathy and natural consequences rather than parents taking ownership.
3) Using "enforceable statements" about what is allowed rather than orders (e.g. "breakfast is served until 7:15") can help reduce power struggles.
4) Explicitly teaching expectations and having practice runs can help children understand routines better.
Effective parenting requires daily effort to connect meaningfully with children so they can grow into remarkable adults. When saying "no" to children, parents should be careful and find acceptable alternatives. Neglectful parenting lacks responsiveness to children's needs and is very harmful. Permissive parenting has few rules and lacks structure. Authoritarian parenting demands obedience through punishment with little open dialogue. Authoritative parenting, the most effective style, has high expectations but also understanding and support through open communication.
The document provides tips for parents on helping children overcome challenges like fears of school, aggression, anger issues, and illness. It discusses making the transition to school smooth by visiting the school beforehand and establishing predictable routines. It also offers strategies for stopping aggressive behavior in children, teaching anger management skills, and providing optimal nutrition to prevent sickness. The overall goal is to help children develop into healthy, well-adjusted individuals.
Sara Schwartz-Gluck discusses that the end of the school year is an opportunity to put the stepping-stones in place for future success. Before rushing into summertime and enjoying the pool, flip-flops, and sunshine, let's take a moment to talk about maximizing our children’s growth at this juncture.
This document contains a speech on parenting tips given by Dr. Fikri Nasir. The speech discusses that being a good parent involves expressing unconditional love, being a good role model, listening to children, making time for them, and helping them build character. Specific parenting tips mentioned include praising children, avoiding comparisons, listening without judgment, setting aside dedicated family time, teaching independence, and disciplining consistently. The speech emphasizes that every child is unique but good parenting can help children become confident and well-adjusted adults through a loving relationship.
This document provides tips for effective communication between parents and teenagers. It advises acknowledging a teen's feelings through active listening instead of lecturing. When a teen is upset, parents should express sympathy rather than trying to fix the problem. The document also recommends working through disagreements with teens using a 5-step process: hearing each other's perspectives, brainstorming solutions, agreeing on a plan without criticism. As an alternative to punishment, the document suggests stating feelings, expectations, how to make amends, offering a choice, and following through if needed.
To be a good parent, you need to make your children feel loved and valued while teaching them right from wrong. This involves praising positive behavior, listening to children, being present for important events, enforcing consistent rules calmly as a united front with your spouse, and providing a nurturing home environment where children can thrive.
How to have a dificult conversation with children?Jamal Siddiqui
Many parents and teachers find it hard to discuss important topics with their children, such as death, abuse, menstruation, sex, and so on. One of the key reasons for this is that they may not know what to say when their children ask them questions about these themes. This ppt is a guide for teachers and parents to overcome this difficulty.
The document provides guidance for parents on how to talk to children about sex. It recommends that parents start early before children hear incorrect information from others. Parents should initiate conversations themselves using simple words. They should create an open environment where children feel comfortable asking questions. Parents should also communicate their values and listen actively to their children. It is important to be honest, patient, find everyday opportunities to talk, and discuss topics repeatedly over time.
The document provides guidance for parents on how to talk to children about sex. It recommends that parents start early before children hear incorrect information from others. Parents should initiate conversations themselves using simple words. They should create an open environment where children feel comfortable asking questions and communicate their values. Parents should listen to their children, be honest in their responses, be patient, look for everyday opportunities to talk, and discuss the topics repeatedly over time. The goal is to help children develop an accurate understanding of their bodies and relationships in a way that reflects the parents' values.
Similar to Session 5 Listening and Learning.ppt (20)
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPRAHUL
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
9
Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
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Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxEduSkills OECD
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Temple of Asclepius in Thrace. Excavation resultsKrassimira Luka
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Communicating effectively and consistently with students can help them feel at ease during their learning experience and provide the instructor with a communication trail to track the course's progress. This workshop will take you through constructing an engaging course container to facilitate effective communication.
Main Java[All of the Base Concepts}.docxadhitya5119
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it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
2. Listening and Learning
5/1
After completing this session
participants will be able to:
list the 6 listening and learning skills
give an example of each skill
demonstrate the appropriate use of the
skills when counselling on infant and
young child feeding
3. Counseling is a way of working with people
in which you try to understand how they
feel and help them to decide what they
think is best to do in their situation.
4. Counseling mothers about feeding their
infants is not the only situation in which
counseling is useful.
Counseling skills are useful when you talk
to patients or clients in other situations.
You may find them useful with your family
and friends or your colleagues at work.
5. A mother may not talk easily about her
feelings, especially if she is shy, and with
someone whom she does not know well.
You will need the skill to listen and to
make her feel that you are interested in
her. This will encourage her to tell you
more. She will be less likely to “turn off”
and say nothing.
10. Verbal communication:
Remember that the tone of our voice is
important during verbal communication. We
should always try to sound gentle and kind when
talking to mothers.
During counseling we are trying to find out how
people feel. We need to be interested and to
probe beneath the surface if we wish to learn
their real worries and their concerns.
11. Our non-verbal communication often
demonstrates to a mother or caregiver our
approval or disapproval of a situation. We
should be careful to avoid allowing our
own views on certain subjects, e.g.
religion, to be expressed in a counseling
situation where it might appear as though
we are judging a mother.
13. To start a discussion with a mother, or to take a
history from her, you need to ask some
questions.
It is important to ask questions in a way that
encourages a mother to talk to you and to give
you information. This saves you from asking too
many questions, and enables you to learn more
in the time available.
14. Open questions are usually the most helpful. To
answer them, a mother must give you some
information.
Open questions usually start with
How? Why?
What? Who?
When? Where?
For example, “ How are you feeding your
baby?
15. Closed questions are usually less helpful. They
tell a mother the answer that you expect ,and
she can answer them with a
‘Yes’ or ‘No’.
Closed questions usually start with words like
“Are you?’ or ‘Did he?’ or ‘Has he?’ or ‘Does
he?’
For example: “Did you breastfeed your last
baby?”
16. If a mother says ‘Yes’ to this question, you still
need to know if she breastfed exclusively, or if
she also gave some artificial feeds.
If you continue to ask questions to which the
mother can only answer ‘yes’ or ‘no’,you
become frustrated, and think that the mother is
not willing to talk, or that she is not telling the
truth.
17. How to use questions to start and to
continue a conversation:
A very general open question is useful to start a
conversation. This gives the mother an
opportunity to say what is important to her. For
example, you might ask a mother of a nine-
month-old baby : “How is your child feeding?”
Sometimes a general question like this receives
an answer such as, “Oh, very well thank you”.
So then you need to ask questions to continue
the conversation.
18. For this, more specific questions are helpful. For
example: “Can you tell me what your child ate
for the main meal yesterday?”
Sometimes you might need to ask a closed
question. For example: “Did your child have any
fruit yesterday?”
After you have received an answer to this
question try to follow up with another open
question.
20. If you want a mother to continue talking, you
must show that you are listening and that you
are interested in what she is saying.
Important ways to show that you are listening
and interested are:
– With gestures, for example, look at her, nod
and smile.
– With simple responses, for example, you say
‘Aha’, ‘Mmm’, ‘Oh dear!’.
22. Health workers usually ask mothers a lot of
factual questions. However, the answer to
factual questions are often not helpful. The
mother may say less and less in reply to each
question.
For example, if a mother says: “My baby was
crying too much last night”, you might want to
ask: “How many times did he wake up?” But the
answer is not helpful.
23. It is more useful to repeat back or reflect what a
mother says. This is another way to show you
are listening and encourages the mother or
caregiver to continue talking and to say what is
important to her. It is best to say it in a slightly
different way, so that it does not sound as
though you are copying her.
For example, if a mother says: “I don’t know how
to feed my child, she refuses everything.”
You could reflect back by saying: “Your child is
refusing all the food you offer her?”
25. Empathy is a difficult skill to learn. It is difficult
for people to talk about feelings. It is easier to
talk about facts.
When a mother says something which shows
how she feels, it is useful to respond in a way
which shows that you heard what she said, and
that you understand her feelings from her point
of view.
26. For example, if a mother says: “My baby
wants to feed very often and it makes me
feel so tired!” you respond to what she
feels, perhaps like this: “You are feeling
very tired all the time then?”
Empathy is different from sympathy. When
you sympathize you are sorry for a person,
but you look at it from your point of view.
27. If you sympathize, you might say: “Oh I
know how you feel. My baby wanted to
feed often too, and I feel exhausted.”
This brings the attention back to you, and
does not make the mother feel that you
understand her.
28. You could reflect back what the mother
says about the baby.
For example: “He wants to feed very
often? But this reflects back what the
mother said about the baby’s behavior,
and it misses what she said about how
she feels. She feels tired.
29. So empathy is more than reflecting back
what a mother says to you.
It is also helpful to empathize with a
mother’s good feelings. Empathy is not
only to show you understand her bad
feelings.
31. ‘Judging words’ are words like: right, wrong,
well, badly, good, enough, properly.
If you use judging words when you talk to a
mother about feeding, especially when you ask
questions, you may make her feel that she is
wrong, or that there is something wrong with the
baby. A breastfeeding mother may feel there is
something wrong with her breast milk.
32. For example: Do not say: “Are you feeding
your child properly?” Instead say: “How
are you feeding your child?”
Do not say “Do you give enough milk?”
Instead say “How often do you give your
child milk?”
33. LISTENING AND LEARNING
SKILLS
Use helpful non-verbal communication
Ask open questions
Use responses and gestures which show
interest
Reflect back what the mother says
Empathize- show that you understand how
she feels
Avoid words which sound judging.