SERVICE SECTOR1

SERVICE SECTOR
CONSULTING SERVICE
BANKING SERVICE
TRAVELLING SERVICE
TELECOMM SERVICE
IT SERVICE
HOTEL SERVICE

REASONS WHY SERVICE SECTOR??
 Service sector contributes the most to the Indian
GDP.
 India ranks fifteenth in the service output and it
provides employment to around 23% of the total
workforce in the country.
 The sector of services in India has the biggest
share in country’s GDP for it accounts for around
53.8% in 2005
 The contribution of service sector is much more
because India has a large pool of highly skilled ,
low cost and educated worker’s in the country.
This made sure that services available in our
country are best of quality.

INTRODUCTION..
The service sector is also known as TERTIARY SECTOR. It
includes activities like retail, banks, hotels, health, media,
transportation, I.T, telecomm and so on
DEPARTMENTS COMPANY
SELECTED
CEO
CONSULTANCY TCS NATARANJAN
CHANDRASEKARAN
BANKING ICICI CHANDA KOCHHAR
TRAVELLING MAKE MYTRIP DEEP KALRA
TELECOMM AIRTEL SUNIL BHARTI MITTAL
I.T. INFOSYS VISHAL SIKKA
HOTELS TAJ RAKESH SARNA

CONTRIBUTION OF SERVICE
SECTOR IN GDP

TCS (TATA CONSULTANCY
SERVICE)
 TCS leader in the global marketplace and among the top
10 technology firms in the world
 “When you work with us, your long-term success is our
motivation.This is why we can offer you the ability to
meet every challenge and the agility to capitalize on
every opportunity.That’s the power of certainty. And it is
our promise to every client.”... (TCS)
 TCS’ Platform Solutions leverage their IT, IS and service
delivery capabilities, infrastructure strengths, and access
to new technology and process to provide you with pay-
as-you-use business solutions that enable scalability,
flexibility and cost predictability to cope with dynamic
business needs.

TCS (TATA CONSULTANCY
SERVICE)
 TCS limited is a multinational information
technology (IT) service, consulting and
business solution company headquartered in
India. It was founded in 1968 by J.R.D.TATA.
It includes IT, business consulting and
outsourcing services.
 SUBSIDARIES-
 CMC Ltd,TCS china,TRDDC Computational
Research Laboratories,TCS E-Serve Ltd,TCS
Luxemborg S.A

NATARAJAN CHANDRASEKARAN
 Was born in 1963 at Mohanur ,Tamil Nadu.
 Did bachelors of science in applied sciences from Coimbatore
Institute of Technology.
 Masters in computer application from regional engineering
collegeTrichy.
 Chandra took over CEO on Oct 6, 2009 prior to which he was
COO & ED ofTCS.
a)Distinguished alumni award of NITTrichy 2013
b) NDTV business leader of the year IT, 2012
c) Awarded the medal of city of Amsterdam Frans Bannick medal
in recognition of his endeavour to promote trade & economic
relation between both.

PERSONALITY TRAITS LEADERSHIPQUALITIES ETHICAL BEHAVIOUR
ALL ROUNDER  PATIENCE DEDICATION
 PHENOMENAL
MEMORY
 OBSERVANT HONEST
LOCUS OF CONTROL INTEGRITY EQUALITY
OPENESS COMFORT WITH
UNCERTAINITY
LIVE HISVALUES

TRUSTWORTHY-
Chandra personifiesTCS’ commitment to customer satisfaction and
high quality.Through his experience in a variety of operating roles, he
has built a reputation in the IT industry for his exceptional ability to
build and grow new business offerings and nurture long-term
relationships. And thus he is able to win the trust and confidence of
his employees.
FAIRNESS-
According to Chandra, Fairness means equality, fair pay, parity, no
discrimination and uniformity. Natarajan, he himself pursue par
behaviour and influences his employees and subordinates to follow
the same.Thus creating an even working culture
EMOTIONAL QUOTIENT-
• RELATIONSHIP ORIENTED & CUSTOMER SATISFACTION
• SELF AWARENESS & SELF MANAGEMENT
• SOCIAL AWARENESS (Empathy)

INNOVATION-
 Added new business lines & entered new verticals like Media &
Info, Mobile & Digital
 Created healthcare solutions for charitable hospitals
 COIN innovation labs and co innovation network
 Global Network Delivering Model
 Customer-Centric Engagement Model
OTHER UNIQUE PRACTICES-
 Senior member of Institute of Electrical & Electronic Engineers
(IEEE)
 Active member of Computer Society of India and British
Computer Society.
 Nominated as chairman of Indian IT industry body NASSCOM in
April, 2012

ICICI BANK
 ICICI Bank was originally promoted in 1994 by ICICI
Limited, an Indian financial institution, and was its
wholly-owned subsidiary.
 ICICI Bank is India's largest private sector bank
with total assets of Rs. 5,946.42 billion (US$ 99
billion) at March 31, 2014 and profit after tax Rs.
98.10 billion (US$ 1,637 million) for the year ended
March 31, 2014.
 ICICI Bank offers a wide range of banking products
and financial services to corporate and retail
customers through a variety of delivery channels
and through its group companies.

ICICI BANK
1-Industrial credit and investment corporation of India
(ICICI) is Indian financial institute, headquartered in
Mumbai
2- Co. deals in products-credit card, customer banking,
finance and insurance, investment banking, private
banking and wealth management.
3-MEMBERS
 MS. CHANDA KOCHHAR (MD and CEO)
 K.V.KAMATH (chairman)
 N. S. KANNAN (executive director)
 K. RAMKUMAR (executive director)
 RAJIV SABHARWAL (executive director)

MS. CHANDA KOCHHAR
 Was born on 17 nov 1961,jodhpur,rajasthan
 Studied in ST. Angela Sophia School, Jaipur
 Graduate of arts from Jai hind college, Mumbai
 Cost Accountancy (CWAI) ,1982
 Management Studies from Jamnalal Bajaj Institute
of Management Studies, Mumbai
a) Wockhardt Gold Medal for Excellence in
Management Studies
b) J. N. Bose Gold Medal in CostAccountancy for
highest marks in the same year.

PERSONALITYTRAITS LEADERSHIPQUALITIES ETHICAL BEHAVIOUR
 HARD WORKING RELATIONSHIP
ORIENTED
HONEST
SELF CONFIDENT  COMMUNICATOR  JOB ORIENTED
FOCUSED  GOAL ORIENTED RESPONSIBLE
COOPERATIVE
NATURED
ADAPTIVETO
ENVIRONMENT
RESPECTSTIME

TRUSTWORTHY-
There will be some addition to NPAs and the restructured assets to the
banking industry, but in these additions in FY14-15 should be less than the
additions in FY13-14. In that sense, we can assume that the peak is behind us
and gradually now there should be an improvement,"
 Thus she is a trustworthy person for ICICI bank because she made decisions
regarding non- performing asset when the situation in ICICI bank was worst.
FAIRNESS-
 ICICI bank II largest bank in India in terms of assets and market
capitalization
 Revenue earned in period of 14 years- us$13.52 billion
 This must revenue could not be achieved if MS. KOCHHAR would
have been fair and ethical in her work.
 All employees and staff is happy to have her as CEO of the company
EMOTIONAL QUOTIENT-
RELATIONSHIPORIENTED
 Employee satisfaction and morale
 Training, development and growth of employees
 Slogan “COOPERATIONAND COORDINATION”

INNOVATION-
 I to setup ATM in bank
 ICICI bank went to Joint venture with
insurance company
 Mid-time training to junior staff
 IMPS facility
 Served as co-chair of theWorld Economic
Forum annual meeting in Davos, Switzerland

MAKE MY TRIP
 MakeMyTrip.com, India’s leading online travel company was
founded in the year 2000 by Deep Kalra. Created to empower
the Indian traveller with instant booking and comprehensive
choices.
 A young company that has quickly become the leading travel
service provider in India and the most trusted name in the
industry, Make MyTrip’s spectacular success stems from its
unblinking vision to empower the traveller with choice.With
its best-value travel products/services, & the unquestionable
vigour and dedication of its employees, it is no wonder that
the choice is always Make MyTrip.
 Make MyTrip is the undisputed online leader, with a share of
the travel market extending to more than 50% of all online
sales

MAKE MY TRIP
1-Make my trip is an online company, headquartered in
gurgaon, founded by DEEP KALRA.
2-co provides online services like flight tickets, hotels
reservation,holiday packages
3- 59 retails across 37 cities in india, with international
offices in new york and sydney
4- MEMBERS
 DEEP KALRA (chairman and group ceo)
 KEYUR JOSHI (co founder and cmo)
 RAJESH MAGOW (co founder and ceo- India)
 SACHIN BHATIA (ex chief marketting ofiicer)

DEEP KALRA
 Was born on 6- jul- 69 at Hyderabad,Andhra Pradesh
 Studied in St columba’ school, New Delhi
 Graduate of economics from ST. Stephens college, Delhi
 MBA(PGDM) from IIM-A
a) Deep was recognised by Ernst &Young as entrepreneur of
the year (2011)
b) He was facilitated as a ‘distinguished alumni’ of IIM-A during
the institute’s golden jubilee celebrations in Dec 2011.

 CONFIDENT  GOAL ORIENTED  HONEST
 KNOWLEDEABLE  APPROACHABLE  RESPONSIBLE
 RISKTAKER  SENSE OF SOCIALISM  HARDWORKING
 COMPOSED &
CONTROLLED
 STRESS ON EMPLOYEE
SATISFACTION
JOB FOCUSED

TRUSTWORTHY-
 He is a kind of CEO who is fully able to win the trust of his employees.
There is an incidence where he had to meet lawyers and investors for listing
his co in Singapore so the staff had booked two cabs- one mercedes car for
deep & other was a big van for rest of junior staff. But deep refused to sit
and joined his employees in the van.This shows his humble behaviour and
thus he wins the heart and trust of all employees..
FAIRNESS-
Deep Kalra has made make my trip the best travel portal in India.The
revenue of co is US$ 228.82 million.And all of this is done in just a period of
10 yrs. He could not have achieved so much success in such short span untill
he is fair and ethical in his work.
EMOTIONAL QUOTIENT-
SELF AWARENESS
MOTIVATED ENOUGH

INNOVATIONS-
 Got an innovative idea of using Adhaar card as factor of
authentication.
 Recently he announced $15 million innovation fund for travel shops.
 Make my trip itself is an innovative idea which he got from success
of IRCTC site.
 Started make my trip app in the market for fast booking.
 Associated withTIE
 Later he took over as President in January 2013
 He served on NASSCOM executive council from 2010-2013
 Founding member of “I AM GURGAON” an NGO
 He is an active angel investor in internet space.

AIRTEL
 Bharti Airtel Limited is a leading global
telecommunications company with operations in 20
countries across Asia and Africa.
 The company ranks amongst the top 4 mobile
service providers globally in terms of subscribers. In
India, the company's product offerings include 2G,
3G and 4G wireless services, mobile commerce, fixed
line services etc.
 Airtel is the 4rth largest mobile operator in the world

AIRTEL
1-AIRTEL is headquartered in NEW DELHI.
2-It operates in 20 countries across world.
3- MEMBERS
 CHRISTIAN DE FARIA ( ceo)
 SUNIL BHARTI MITTAL (founder )

SUNIL BHARTI MITTAL
 Was born on 23 October 1957
 Studied in Harvard Business School,graduated from
Punjab University.
Awards and Recognition
Transforming India Leader, NDTV Business Leader Awards .
GSMA Chairman's Award .
Padma Bhushan in 2007, from the President of India
 Best CEO, India, Institutional Investor, 2005.
 Business Leader OfTheYear, EconomicTimes, 2005.
 Philanthropist of theYear Award 2010 atThe Asian Awards
 INSEAD Business Leader Award 2011

 IDEA GENERATOR  GOAL ORIENTED  HONEST
 INITIATOR  APPROACHABLE  RESPONSIBLE
 COMPETENT  JOB FOCUSED  HARDWORKING
 OPPORTUNITY
SEEKER
 EMPLOYEE
SATISFACTION
PATIENT

TRUSTWORTHY-
 He is a kind of person who is fully able to win the trust of his
employees. He has built a huge empire with the help of trust
without it would have been not possible to manage without
trust.
FAIRNESS-
 He is fair enough regarding his work and with his employees.
He believes in equality and impartiality. He stress on not
having any discrimination
EMOTIONAL QUOTIENT-
 SELF MANAGMENT
 HE IS SENSITIVE REGARDING HIS EMPLOYEES

INNOVATIONS-
 First to bring Portable Generators in India.
 Introduced Push Button to Phones to India, replacing Rotary
Phones.
 1990 Started making Fax Machines, Cordless phones and
other gears.
 Launched EASY DAY stores.
 Joined hands with the All India Football Federation and
pumped in over a hundred crore rupees to help the country
attain global standards in the sport.
 First stepthe telecom company will start a world-class football
academy, to be named 'Bharti-AIFF Academy.
 Wants a "football revolution" in the country and is ready to
invest "any amount of money“.

INFOSYS
 Infosys is a global leader in consulting,
technology, and outsourcing solutions. As a
proven partner focused on building tomorrow's
enterprise, Infosys enables clients in more than
30 countries to outperform the competition and
stay ahead of the innovation curve.
 “We recognize the importance of nurturing
relationships that reflect our culture of
unwavering ethics and mutual respect.”

INFOSYS
1 Infosys is established by N. R. Narayana Murthy and six
engineers in Pune, India, with an initial capital of US$
250 in 1981
2 Infosys is a NYSE listed global consulting and IT services
company with more than 161,000 employees.
3 It provides software development, maintenance and
independent validation services to companies in
banking, finance, insurance, manufacturing and other
domains.
 Executives:
 Narayana Ramarao Nagavara Murthy: Non-Executive Chairman
 Vishal Sikka :Chief Executive Officer, Director & MD
 U. B. Pravin Rao : Chief Operating Officer
 Rajiv Bansal :CFO, ExecutiveVP & Head-Investor Relations

VISHAL SIKKA
 Born on 1 June 1967 Madhya Pradesh, India
 he graduated from Rosary High School
 Sikka was accepted to the doctoral program
at Stanford University
a)The creator of the concept of ‘timeless software’,
which represents the renewal of products without
disruption to customer environments.
b) He is the Highest-Paid IndianTech Executive-
$5.08million.
c) On June 12, 2014INFOSYS LTD, India's second-largest
IT services exporter, named Dr Sikka as its Chief
Executive Officer and Managing Director

 HARDWORKING  INITIATIVE TALENTED
DETERMINENT  GOODTRAINER  CORPORATE
GOVERNANCE
 BELIEVE IN
INNOVATION
 GOAL ORIENTED  DYNAMIC WORKS
HARDWORKING  LEAD WITH INTEGRITY  CREATOR

TRUSTWORTHY-
Prior to joining Infosys, Dr. Sikka was a member of the Executive
Board of SAP AG and the Global Managing Board, leading
all SAP products and innovation globally Executive board member
Vishal Sikka was responsible for technology and innovation at the
German company Sikka's
FAIRNESS-
”fairness, transparency, meritocracy and accountability are the key
to success for any enterprise. Somehow, the company had diluted
its focus on meritocracy and accountability : said murthy about
sikka.
EMOTIONAL QUOTIENT-
Mr. Murthy said he wanted to bring in a “fresh perspective to the
field” and focus on the use of “technology and high quality
people”.and . Vishal Sikka, is one being from the products side
will need time to learn the business.
He has the highest recognition as an intellectual.And experience in
managing a global company

INNOVATIONS-
 New kinds of solutions need to be built
 Sikka is faced with the task of helping the company regain
growth momentum while at the same time preparing it for
the rapid changes brought on by technology innovation.
 Sikka's belief that lines between "products" and "services"
in the technology industry are getting blurred and that the
computing business is inherently many service businesses.
 Vishal Sikka means big money for Infosys: Murthy
 Sikka is likely to provide Infosys with distinct advantage in
SAP implementation and maintenance business.
 At SAP, Sikka had led the development of HANA (high-
performance analytic appliance).

TAJ RESORTS AND PALACES
 The group runs the largest hotel chain in the
country. Its hotels are in the luxury class.
 Taj hotels is a brand that combines a rich legacy
of carefully nurtured values steeped in a culture
of excellence with opportunities for participating
in new vistas.
 TAJ symbolises Indian history of forts and
palaces till date

TAJ RESORTS AND PALACES
 The Indian Hotel Company Limited (IHCL) and its
subsidiaries are collectively known asTaj Hotels Resorts
and Palaces and is recognised as one of Asia's largest and
finest hotel company.
 It was incorporated by the founder of theTata Group, Mr.
Jamsetji N.Tata, the company opened its first
property,TheTaj Mahal Palace Hotel, Bombay in 1903.
 Taj Hotels Resorts and Palaces comprises 93 Hotels in 55
locations across India with an additional 16 international
hotels in the Maldives, Malaysia, Australia, UK, USA,
Bhutan, Sri Lanka, Africa and the Middle East.

RAKESH SARNA
 Mr.Sarna is 56 years of age at present.
 He moved to Canada as a young adult and completed his
Diploma in HospitalityAdministration from Ottawa.
 Mr. Sarna, joined Indian Hotels Company Limited as
Managing Director and Chief Executive Officer on 1st
September, 2014.
 Mr. Sarna brings over three decades of experience across
various leadership roles with HYATT HOTELS
 He was the Group President - Americas with a portfolio of
146 Full Service hotels, 233 Select Service hotels and 15
Vacation Ownership facilities across North America, the
Caribbean and LatinAmerica with around 40,000
employees.
 He served as Chief Operating Officer until his appointment
as Group President - Americas in October 2012.

 ABSTRACT  EMPLOYEE
STAISFACTION
CAUTIOUS PERSON
 DREAMER  SELF DISCIPLINED ORGANIZED
DETERMINED  PLANNED BEHAVIOUR DEPENDABLE
 COURAGEOUS  DUTIFUL COMPASSIONATE

TRUSTWORTHY-
 He was responsible for development and management of
owned managed and franchised hotels across hyatt.
 Accept responsibility and deliver on promises with a sense of
urgency and agility.
FAIRNESS-
 He is fair and cautious regarding any kind of discrimination.
 He does not accept any unethical behaviour
EMOTIONAL QUOTIENT-
a) He is quite an Emotional Person, with a broad range of
emotions from extreme highs to lows. He is a person with High
Emotional Intensity and feels situations In-depth, quite
intensely. He can very easily relate to other people's problems

INNOVATION-
According to the tata group,people are their greatest asset and
the key to their success.
 He continuously improve processes to surpass global benchmarks.
 He encourages innovation, embrace change and support growth
through knowledge and learning.
 Corporate social responsibility.
 Promoting our culture.
 He was the Group President - Americas with a portfolio of 146 Full
Service hotels, 233 Select Service hotels and 15Vacation Ownership
facilities across NorthAmerica, the Caribbean and LatinAmerica with
around 40,000 employees.
 He served as Chief Operating Officer until his appointment as Group
President - Americas in October 2012

Two eyes are given for a reason. One eye
to always look at the opportunity.The
second eye to always keep looking at
the challenges. Because if you don’t
balance both its very easy to get carried
away one way or the other. And it’s
when you balance the two that you find
the most sustainable model.

SERVICE SECTOR1

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