The document is a VBA script that automates the process of exporting data from Excel and interacting with a web interface for Cisco's SVO Resolve tool. It includes detailed subroutines for navigation, login, and data retrieval, specifically focusing on managing status updates and handling customer service responses. The code is structured to ensure it carries out functions efficiently while managing user input and web elements dynamically.

1. ExportingmodulesfromExcel andimporting*.BAStoan Outlookstandalone license:
OptionExplicit'RequireVariable Declaration
PublicStopNowAsBoolean
DimStatus,ComPref,RMA,ETA As String
DimArrStatuses(),OnHoldMatrix(),TextAsString
DimCaseQuery,SVOResolve,SVOStatusAsObject
DimStatusQty,HeaderQty,Indices_TD_OnHoldMatrix(),i,uniq_i,j,m, n,nnAs Integer
DimTickIt,ClickAcceptAsBoolean
ConstUniqueStr= "Unassigned(PrmGen):PrmException("
ConstUniqueHeader="RMA/SVO#"
ConstUniqueLen= 36
ConstAcceptButton= "accept"
ConstSpaceString= " " ' itis unique thata new row of HTML table starts witha space
'ConstHold_ContactCustomer="Contact Customer"
ConstHold_ContactCustomer="AwaitLabor B2b ConfirmEsc"
ConstServiceRegion_Japan="Japan"
'**********************************
ConstCiscoLogin= "https://www.cisco.com/auths/forms/CDClogin.fcc?"'FormsCredential Controller
ConstuserID= "userInput"'inputfield
Constpassword= "passwordInput"'inputfield
Constloginbutton="login-button"'loginbutton
ConstmyCCO= "avymysli":ConstmyPW="Convergys03"

2. Private Subis_busy(ByVal internet)
Withinternet
Do While .Busy:DoEvents:Loop
Do While .ReadyState <>4: DoEvents:Loop
End With
DoEvents
Application.Wait(Now+TimeValue("0:00:3"))
End Sub
PublicSubScanningQueueForHold()
'On Error GoTo xyz
StopNow= False
Do While StopNow=False
SetSVOResolve=Nothing
If SVOResolve IsNothingThen
SetSVOResolve=CreateObject("InternetExplorer.Application")
End If
WithSVOResolve
.Left= 50
.Top = 50
.Height= 800
.Width= 1000
.MenuBar= 0
.Toolbar= 1
.StatusBar= 0
.Navigate "C:UsersAlesDesktopsvoresolve.htm"

3. '.Navigate "http://tools.cisco.com/serviceordertools/svoresolve/logon.do"
Do While SVOResolve.BusyAndNotSVOResolve.ReadyState=4: DoEvents:Loop
.Visible=1
End With
On Error Resume Next
'check logintoCisco
'login_domain : "https://www.cisco.com"
'login_target : "https://www.cisco.com/auths/setTargetCCO.html"
'bringsme here:
'https://www.cisco.com/auths/forms/CDClogin.fcc?TYPE=33619969&REALMOID=06-a0cd8fb0-a1d5-
1039-90c9-
83846dc90000&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=$SM$j43DnjO6UcZy5Uh
BHA2BIceJdrXGg0ZtxplLywmpPH%2f1QpkVVAvF5vZ0pU21szJG&TARGET=$SM$https%3a%2f%2fwww%
2ecisco%2ecom%2fauths%2fsetTargetCCO%2ehtml
'https://www.cisco.com/auths/forms/CDClogin.fcc?
Call is_busy(SVOResolve)
WithSVOResolve.Document
.getElementById(userID).Value =myCCO
On Error Resume Next
.getElementById(password).Value=myPW
On Error Resume Next
.getElementById(loginbutton).Click
On Error Resume Next
End With
Call is_busy(SVOResolve)
'clickon Prm Exception:

4. 'RUN the JAVASCRIPTFunctionfromwithinVBA (Functionis:
setFilterQueue('queuesForm','PRM_GEN:PRM_EX') inthe HTML code)
SVOResolve.Document.all.Item
Call
SVOResolve.Document.parentWindow.execScript("setFilterQueue('queuesForm','PRM_GEN:PRM_EX')",
"JavaScript")
'it will refreshandnavigate here:
"http://tools.cisco.com/serviceordertools/svoresolve/FilteringAndQueuesGo.do"
Call is_busy(SVOResolve)
i = 0 'Index_<TD>= 0
Do While Text<> UniqueStr
Text= SVOResolve.Document.all.tags("td")(i).innerTEXT
If Mid(Text,1, UniqueLen) =UniqueStrThen
'returnsthe UniqueStrof the UniqueLenandcomparesitto the Const
StatusQty= Val(Mid(Text,UniqueLen+1))
'returnsthe rest of the string,startingat UniqueLen+1character,
'and convertsanynumerical value
Text= UniqueStr
End If
i = i + 1
Loop
If StatusQty> 0 Then
Do While Text<> UniqueHeader
Text= SVOResolve.Document.all.tags("td")(i).innerTEXT
uniq_i = i
i = i + 1
Loop

5. If Text= UniqueHeaderThen'e.g.if Text=RMA/SVO#
'read headersintoanarray until yougetsome true like 8digitnumberoremptystring
'thenwe have the unique index valuetostartreadingthe matrix from
HeaderQty= 1
'*******************************************************
m = 0
Do While Text<> SpaceString
ReDimPreserve OnHoldMatrix(StatusQty,HeaderQty - 1) 'firstrow reservedforheaders ->donot
decrementrowindex
OnHoldMatrix(m, HeaderQty - 1) = Text
ReDimPreserve Indices_TD_OnHoldMatrix(StatusQty,HeaderQty - 1)
Indices_TD_OnHoldMatrix(m,HeaderQty - 1) = i - 1
Text= SVOResolve.Document.all.tags("td")(i).innerTEXT'nextcell
i = i + 1
HeaderQty= HeaderQty+ 1
Loop
'*******************************************************
HeaderQty= HeaderQty - 1 ' correctionfor HeaderQty
For m = 1 To StatusQty
For n = 0 To HeaderQty - 1
Text= SVOResolve.Document.all.tags("td")(i).innerTEXT'nextcell
If Text= SpaceStringThen'readnextcell
i = i + 1
Text= SVOResolve.Document.all.tags("td")(i).innerTEXT
End If
OnHoldMatrix(m, n) =Text
Indices_TD_OnHoldMatrix(m,n) =i
i = i + 1

6. Nextn
Nextm
'*******************************************************
End If
End If
TickIt= True
For m = 1 To StatusQty
For n = 0 To HeaderQty - 1
If Mid(OnHoldMatrix(m,n),1,Len(Hold_ContactCustomer))=Hold_ContactCustomerThen
For nn = 0 To HeaderQty - 1
If OnHoldMatrix(m,nn) =ServiceRegion_JapanThen
TickIt= False
End If
Nextnn
If TickIt = True Then
i = Indices_TD_OnHoldMatrix(m, n)
SVOResolve.Document.getElementsByTagName("td")(i- (n+
1)).getElementsByTagName("input")(0).Checked=True
End If
End If
Nextn
Nextm
Call is_busy(SVOResolve)
'indexingstartsfrom0. There are only2 formsinthe html doc,so index is0 and 1. We need:
.getElementsByTagName("Form")(1)

7. 'we search forinputtype = 'accept' tag/acceptbuttonthroughall formsuntil the endof document.Then
clickthe button
i = 0
j = 0
Text= ""
ClickAccept=False
Do While ClickAccept=False Ori <= SVOResolve.Document.forms.Length - 1
'For i = 0 To SVOResolve.Document.forms.Length - 1
'For j = 0 To SVOResolve.Document.forms(i).elements.Length - 1
Do Until LCase(Text) =AcceptButton Orj > SVOResolve.Document.forms(i).elements.Length - 1
Text= SVOResolve.Document.forms(i).elements(j).Value
If LCase(Text) =AcceptButtonThen
SVOResolve.Document.getElementsByTagName("Form")(i).getElementsByTagName("Input")(j).Click
Call is_busy(SVOResolve)
'we need:
SVOResolve.Document.getElementsByTagName("Form")(1).getElementsByTagName("Input")(4).Click
ClickAccept=True
End If
j = j + 1
Loop
i = i + 1
j = 0
'Nextj
'Nexti
Loop
'or: SVOResolve.Document.getElementsByName("accept").Item(0).Click

8. ' RMA validation:
' If Len(Text) =8 And Val(Left(Text,1)) =8 Then
' ItIsNot_RMA_number= False
' EndIf
Call is_busy(SVOResolve)
Loop
End Sub