The document discusses KMSA's service offerings for color and light measuring equipment. It provides details on their Technical Insurance Programs (TIP) which include annual calibrations and certifications, preventative maintenance, loaner equipment, and expedited service turnaround. The document also outlines KMSA's service team and centers located in North and South America, and highlights their fast turnaround times, phone support, certified calibration standards, and knowledgeable staff as reasons their service is great.

1. We Support all of the
aBoVe
IN SerVICe

2. Why do customers purchase our equipment
1. Quality Control
2. Reduce color matching downtime
3. Improve quality
4. Meet specifications of their customers
5. Reduce rework inventory
6. Reduce cost

3. Why is it important to keep color and light
measuring equipment performing properly?
1. QC - In order to have good QC, instruments have to preform at their optimum level
2. Reduce downtime - Keeping instruments calibrated & maintained annually reduces the possibility
of downtime due to instrument breakage
3. Improve Quality The #1 reason companies purchase our instruments. Therefore, make sure the
instrument is annually maintained
4. Meet specifications of their customers - If our customer’s instrument is not working properly there
will be no specification
5. Reduce rework inventory – An out-of--spec instrument could double the rework
6. Reduce cost - By enrolling in one of the Technical Insurance Programs (TIP), they receive the
best service in the industry with minimum investment

4. TIP Packages

5. What is covered under TIP
 Parts & labor at no cost
 No cost for labor if instrument is damaged
(customer only pays for parts)
 3 Calibrations & Certifications for the first 2 years
(when purchased with new instrument)
 Preventive Maintenance conducted annually
 A loaner program (applicable if service exceeds 3-5 days)
 Expedited service at no cost (3-5 days)
 Return shipping via 2nd day air.
 Unlimited telephone technical support

6. What is our 5 star pledge

7. Our service team
Sal Sherzoy
Director of Service
Perry Fisher
Service Manager
Erika Natal Heather Sims Steve Politza Anthony Roberson
Service Admin Help Service Admin C&A Master Technician Service Logistics and
or and Supervisor admin support
Deirdre Spolthoff
Doreen Sullivan Tom Ruddy Demo Pool / service
Service Admin RAD Service Technician Admin
Perry Fisher III
Darren Hughes Service Technician
Service Technician
Chris Dunne
Service Technician
Danny Reyes
Service Technician
( Mexico Support)

8. Other Service Centers in North
and South America
Sal Sherzoy Service Centers Outside SUS
Our Distributer
T&M Instruments Brazil (A Rank)
KMSA Support
Comintech, Mexico (C rank )
Jonathan and Danny
Folio Instrument, Canada ( C Rank)

9. What makes KMSA service
so GREAT
 Fast turn-around time; Currently 5-7 business days (ideal 3-5)
 Expedited service; 48hrs turn-around with minimal charge
 Different TIP for all products; with or without loaner
 Great phone support for all service issues
 Up to date national and international traceable standards
 ISO 9001:2001 certified
 Great team chemistry with application engineers to solve any
type of problem
 Knowledgeable staff to help modify instrument and calibration
procedures to meet customer demand