Service ability slideshare presenation
- 1. © H.K.Robson Created: 14/06/98 Lastupdate:29/01/15 Tel 0191 261002Tel 0191 2610021
- 2. © H.K.Robson Created: 14/06/98 Lastupdate:29/01/15 … is all about the people SERVICESERVICE ABILITYABILITY
- 3. © H.K.Robson Created: 14/06/98 Lastupdate:29/01/15 © H.K.Robson Created: 14/06/98 Last update:29/01/15 Individual Level of SERVICE- ABILITY Individual Level of SERVICE- ABILITY but this needs team spirit … ENGAGEMENTENGAGEMENT PROFESSIONALISMPROFESSIONALISM INITIATIVEINITIATIVE FOCUSFOCUS
- 4. © H.K.Robson Created: 14/06/98 Lastupdate:29/01/15 BELIEF IN CAUSE PRIDE IN JOB TRUST IN LEADERS TRUST IN COLLEAGUES © H.K.Robson Created: 14/06/98 Last update:29/01/15 The Importance of Team SpiritThe Importance of Team Spirit which is achieved by … ENGAGEMENTENGAGEMENT PROFESSIONALISMPROFESSIONALISM INITIATIVEINITIATIVE FOCUSFOCUS
- 5. © H.K.Robson Created: 14/06/98 Lastupdate:29/01/15 © H.K.Robson Created: 14/06/98 Last update:29/01/15 SERVANT LEADERSHIPSERVANT LEADERSHIPSERVANT LEADERSHIPSERVANT LEADERSHIP APPROPRIATE ORGANISATIONAPPROPRIATE ORGANISATIONAPPROPRIATE ORGANISATIONAPPROPRIATE ORGANISATION CLARITYCLARITYOFOFPURPOSEPURPOSECLARITYCLARITYOFOFPURPOSEPURPOSE MODERNISEDMODERNISEDMANAGEMENTMANAGEMENTMODERNISEDMODERNISEDMANAGEMENTMANAGEMENT Factoring in the InitiatorsFactoring in the Initiators BELIEF IN CAUSE PRIDE IN JOB PROFESSIONALISMPROFESSIONALISM INITIATIVEINITIATIVE TRUST IN LEADERS TRUST IN COLLEAGUES FOCUSFOCUS ENGAGEMENTENGAGEMENT
- 6. © H.K.Robson Created: 14/06/98 Lastupdate:29/01/15 ButBut © H.K.Robson Created: 14/06/98 Last update:29/01/15 PROJECT MANAGEMENT LEVEL BUSINESS UNIT MANAGEMENT LEVEL CORPORATE/POLICY MANAGEMENT LEVEL DECIDING RECOMMENDING PLANNING CHANGING DECIDING RECOMMENDING PLANNING CHANGING ANALYSING REFLECTING CONSULTING DIAGNOSING ANALYSING REFLECTING CONSULTING DIAGNOSING FACILITATORS INITIATORS CORE VALUES FIRST-LINE MANAGEMENT LEVEL SELF-MANAGEMENT LEVEL BELIEF IN CAUSE PRIDE IN JOB PROFESSIONALISMPROFESSIONALISM INITIATIVEINITIATIVE TRUST IN LEADERS TRUST IN COLLEAGUES FOCUSFOCUS TEAM SPIRIT CULTURE EXPLAINING DISCUSSING COACHING FACILITATING EXPLAINING DISCUSSING COACHING FACILITATING COMMUNICATIN G IMPLEMENTING EDUCATING TRAINING COMMUNICATIN G IMPLEMENTING EDUCATING TRAINING SERVANT LEADERSHIPSERVANT LEADERSHIPSERVANT LEADERSHIPSERVANT LEADERSHIP APPROPRIATE ORGANISATIONAPPROPRIATE ORGANISATIONAPPROPRIATE ORGANISATIONAPPROPRIATE ORGANISATION MODERNISEDMANAGEMENTMODERNISEDMANAGEMENTMODERNISEDMANAGEMENTMODERNISEDMANAGEMENT CLARITYCLARITYOFOFPURPOSEPURPOSECLARITYCLARITYOFOFPURPOSEPURPOSE ENGAGEMENTENGAGEMENT
- 7. © H.K.Robson Created: 14/06/98 Lastupdate:29/01/15 SERVANT LEADERSHIPSERVANT LEADERSHIPSERVANT LEADERSHIPSERVANT LEADERSHIP APPROPRIATE ORGANISATIONAPPROPRIATE ORGANISATIONAPPROPRIATE ORGANISATIONAPPROPRIATE ORGANISATION MODERNISEDMANAGEMENTMODERNISEDMANAGEMENTMODERNISEDMANAGEMENTMODERNISEDMANAGEMENT CLARITYCLARITYOFOFPURPOSEPURPOSECLARITYCLARITYOFOFPURPOSEPURPOSE
- 8. © H.K.Robson Created: 14/06/98 Lastupdate:29/01/15 © H.K.Robson Created: 14/06/98 Last update:29/01/15 PROJECT MANAGEMENT LEVEL BUSINESS UNIT MANAGEMENT LEVEL CORPORATE/POLICY MANAGEMENT LEVEL DECIDING RECOMMENDING PLANNING CHANGING DECIDING RECOMMENDING PLANNING CHANGING ANALYSING REFLECTING CONSULTING DIAGNOSING ANALYSING REFLECTING CONSULTING DIAGNOSING FACILITATORS INITIATORS CORE VALUES FIRST-LINE MANAGEMENT LEVEL SELF-MANAGEMENT LEVEL BELIEF IN CAUSE PRIDE IN JOB PROFESSIONALISMPROFESSIONALISM INITIATIVEINITIATIVE TRUST IN LEADERS TRUST IN COLLEAGUES FOCUSFOCUS TEAM SPIRIT CULTURE EXPLAINING DISCUSSING COACHING FACILITATING EXPLAINING DISCUSSING COACHING FACILITATING SERVICESERVICE ABILITYABILITY COMMUNICATIN G IMPLEMENTING EDUCATING TRAINING COMMUNICATIN G IMPLEMENTING EDUCATING TRAINING SERVANT LEADERSHIPSERVANT LEADERSHIPSERVANT LEADERSHIPSERVANT LEADERSHIP APPROPRIATE ORGANISATIONAPPROPRIATE ORGANISATIONAPPROPRIATE ORGANISATIONAPPROPRIATE ORGANISATION MODERNISEDMANAGEMENTMODERNISEDMANAGEMENTMODERNISEDMANAGEMENTMODERNISEDMANAGEMENT CLARITYCLARITYOFOFPURPOSEPURPOSECLARITYCLARITYOFOFPURPOSEPURPOSE ENGAGEMENTENGAGEMENT
- 9. © H.K.Robson Created: 14/06/98 Lastupdate:29/01/15 3 Dimensions of Service-Ability3 Dimensions of Service-Ability Interventions of many types, at all levels & many disciplines
- 10. © H.K.Robson Created: 14/06/98 Lastupdate:29/01/15