Here are some tips for answering persona questions:
- Conduct customer interviews and surveys to understand goals, problems, preferences
- Analyze social media profiles and online conversations to see what media they use
- Look at your analytics to see what content and formats are most popular
- Use tools like Answer the Public to analyze keywords and phrases customers use
- Consider where your personas spend time online and how you can reach them there
- Test different styles, images and formats with a small group to get feedback
The key is to get inside your customers' minds so you can create relatable personas and tailor your content accordingly. Gathering first-hand insights is crucial.