The document discusses how to sell lean and agile development practices to various stakeholders. It covers selling to project managers by highlighting benefits like more structure, faster reporting, and less time spent on non-value adding activities. For sales teams, it stresses focusing on quality and the client experience to eliminate fears. When selling to clients, key points are that agile leads to lower maintenance costs, flexibility, and quality through continuous deployment.
Demystifying Outsourcing and Global Services DeliveryDigite Inc
This white-paper, takes a look at the important issues and drivers, of the global services industry, and suggests a few best practices. Six Sigma, LEAN and Critical Chain project Management concepts have proven themselves in manufacturing. They can and should be applied to services delivery as well.
Demystifying Outsourcing and Global Services DeliveryDigite Inc
This white-paper, takes a look at the important issues and drivers, of the global services industry, and suggests a few best practices. Six Sigma, LEAN and Critical Chain project Management concepts have proven themselves in manufacturing. They can and should be applied to services delivery as well.
Webinar - Disaster in Japan: A Lesson in BCMeasy2comply
Business continuity events will continue to occur and threaten businesses around the globe. Being prepared and knowing how to respond makes the difference between corporate survival and corporate failure. The planning and preparatory work, as well as the associated costs, can seem overwhelming when using conventional tools.
Positive lessons can be learned from Japanese businesses, organizations and communities with solid plans in place that prevented further loss of life and damage. Join us to discuss some of the issues facing the Business Continuity community today:
• Continuity Statistics – What do they show? What do they hide?
• Can we learn lessons from Japan?
• Emerging BCM methodologies – Where is the industry heading?
Introduction to the concept of agile nearshore outsourcing.
The combination of agile processes with nearshore outsourcing offers a lot of benefits. This presentation explores the basic ideas of agile and nearshore outsourcing and how both approaches can be combined.
Effective Strategies for Distributed TestingAnand Bagmar
Thoughts, experiences and case studies on how to convert Testing principles into practices. We focus on the practices of making testing effective on distributed teams by keeping things simple, yet effective.
http://testing.thoughtworks.com/events/effective-strategies-distributed-testing
Don't Add Risk And Double Investment Requirements By Estimating Project Budge...Ed Kozak
Many organizations need to set aside funding to conduct their own projects. How much funding, though? Poor project estimating leads to poor business forecasting and that can have a big impact on your organization's success. Learn the 4 methods typically used to estimate projects and the error (and risks) associated with each.
Toyota Kata - from "Lean Implementation" to a "lasting Lean Transformatio…Dario Spinola
This is an introductory presentation about Toyota Kata and its approach to deliberately developing skills for consistently and sustainably achieving challenging target conditions, in the contrast of usual lean implementation projects.
Both large organisations and start-ups need to think about new ways to offer services. London Business School Professor Kamalini Ramdas shares her research, highlighting opportunities that exist through innovating different aspects of a service, including the service product and the way in which it is delivered.
Is bidmanagement in staat om, te redeneren vanuit de belangen van de inkoper en daarmee als innovatie van sales te fungeren?
In deze workshop wordt aan de hand van praktijkvoorbeelden en discussie ingegaan op het succesvol(ler) omgaan met het fenomeen aanbestedingen en tenders.
Sprekers: Douglas Huissen (Nyenrode VCV Kring Sales & Accountmanagement) & Alexander Reuvers (CINFIELD)
Webinar - Disaster in Japan: A Lesson in BCMeasy2comply
Business continuity events will continue to occur and threaten businesses around the globe. Being prepared and knowing how to respond makes the difference between corporate survival and corporate failure. The planning and preparatory work, as well as the associated costs, can seem overwhelming when using conventional tools.
Positive lessons can be learned from Japanese businesses, organizations and communities with solid plans in place that prevented further loss of life and damage. Join us to discuss some of the issues facing the Business Continuity community today:
• Continuity Statistics – What do they show? What do they hide?
• Can we learn lessons from Japan?
• Emerging BCM methodologies – Where is the industry heading?
Introduction to the concept of agile nearshore outsourcing.
The combination of agile processes with nearshore outsourcing offers a lot of benefits. This presentation explores the basic ideas of agile and nearshore outsourcing and how both approaches can be combined.
Effective Strategies for Distributed TestingAnand Bagmar
Thoughts, experiences and case studies on how to convert Testing principles into practices. We focus on the practices of making testing effective on distributed teams by keeping things simple, yet effective.
http://testing.thoughtworks.com/events/effective-strategies-distributed-testing
Don't Add Risk And Double Investment Requirements By Estimating Project Budge...Ed Kozak
Many organizations need to set aside funding to conduct their own projects. How much funding, though? Poor project estimating leads to poor business forecasting and that can have a big impact on your organization's success. Learn the 4 methods typically used to estimate projects and the error (and risks) associated with each.
Toyota Kata - from "Lean Implementation" to a "lasting Lean Transformatio…Dario Spinola
This is an introductory presentation about Toyota Kata and its approach to deliberately developing skills for consistently and sustainably achieving challenging target conditions, in the contrast of usual lean implementation projects.
Both large organisations and start-ups need to think about new ways to offer services. London Business School Professor Kamalini Ramdas shares her research, highlighting opportunities that exist through innovating different aspects of a service, including the service product and the way in which it is delivered.
Is bidmanagement in staat om, te redeneren vanuit de belangen van de inkoper en daarmee als innovatie van sales te fungeren?
In deze workshop wordt aan de hand van praktijkvoorbeelden en discussie ingegaan op het succesvol(ler) omgaan met het fenomeen aanbestedingen en tenders.
Sprekers: Douglas Huissen (Nyenrode VCV Kring Sales & Accountmanagement) & Alexander Reuvers (CINFIELD)
All agile development begins with the sales process. Internally, adopting agile approaches require the support of top management and project managers. External clients have to be sold on the agile approach and convinced to sign a contract that allow for agile development. Sales teams have to be able to convince external clients that the agile approach is the best for their project.
Paul Klipp has been selling the agile process internally and to outside clients since 2004 with considerable success. In this presentation, he'll discuss how to sell the benefits of agile development to internal stakeholders and to outside clients and will provide an overview of different approaches to agile contracts.
This presentation covers in details Essentials of Project Management. Prepared by QBI Institute which is known for IT Business Analyst, Project Management Trainings.
Contact us on 91-9810055734 and director@qbi.in or at qbiworld@gmail.com
Talks about partial successes with Agile implementations. We have become iterative for sure and there is a definite sense of cadence. But concept to cash lead times are still quite high. A sense of dogma has crept in the rituals, they happen, but there is little soul.Team members are still quite stressed out; We have avoided the famous waterfall death march for sure but it is still a very tiring and painful long march. Organisations doesn't feel that they have reaped all the benefits which were promised. There is just a handful of companies who seem to be living the values and are really nimble in the market place. What went wrong?
Slides used in 2 hour introductory workshop to explain to team members in an accounting firm what The Paradox™ Process is, how it will help the firm work more closely with clients, and how team members, the firm and its clients will benefit as a result. The slides are graphical, not wordy. For more information on the content delivered during the workshop please email michael [dot] carter [at] businessfitness [dot] net.
Customer Experience Differentiation: Innovation for Mutual Value CreationClearAction
Customer experience is the hardest thing for competitors to copy. The most profitable customer experience differentiation creates mutual value.
See https://ClearAction.com
Working with some of the world’s leading technology innovators, Steljes has developed the Business Productivity Suite to help you change the way you work for real and lasting benefit. The Business Productivity Suite comprises of the cream of today’s productivity technology, under one roof, designed to address five focus areas that businesses tell us they need to make more efficient: meetings, video and data conferencing, workspaces and flexible working, training and marketing and communications.
Why Value Stream is key to Digital Product Delivery Mani Maun
Using Value Stream to visualize the end-to-end Flow of Digital Products and Services
Managing what flows through Value Stream can help bridge the gap Business and IT
Measurement of key metrics can enable data-driven decision making to improve value delivered to customers
Contact Center is a Gold Mine for Customer Experience Improvement Company-wideClearAction
Customer comments in the contact center are underutilized gold mines for guiding your whole company in improving and differentiating customer experience for stronger business results.
See https://ClearAction.com/
Session 5 Everything You Should Know About PMP & CAPM CertificationsSeshne Govender
This series will help Project Management Professionals to learn more about the scope of the certifications and shed more light on the intricacies surrounding the PMP® and CAPM® certifications.
Learn more about PMP® and CAPM® and the positive impact they may have on your professional career. Both PMP® and CAPM® from PMI could help you achieve that elusive promotion or get you that golden ticket to joining your dream organization.
Registration Link: https://bit.ly/42iE5rJ
Session Dates: 15th November'23 / 20th December'23 / 17th January'24
Session Timings: 09:30 AM - 10:30 AM (BST) / 10:30 AM - 11:30 AM (CEST/SAST) / 11:30 AM - 12:30 PM (EAT/AST) / 12:30 PM - 01:30 PM (GST) / 02:00 PM - 03:00 PM (IST) / 03:30 PM - 04:30 PM (ICT/WIB) / 04:30 PM - 05:30 PM (SGT/PHST) / 07:30 PM - 08:30 PM (AEDT)
Only final registrants to the event in the link (https://bit.ly/42iE5rJ) can avail of a 50% discount on all online PMP/CAPM programs of vCare Project Management conducted by Seshne Govender PgMP, PMP, DASM, DASSM, PDM, BSc Eng in 2023 & 2024.
AO, the future of agile organisations the sap case #3Pierre E. NEIS
agile is a system, a social network system.
The conference was about to highlight the latest experiments in the agile transformation of SAP and the framework that we developed.
Recording available here: https://youtu.be/zZVoo5AbANI
As technologists, we love to build things. And we sometimes forget that our customers (or potential customers) don’t care about what we’re building-- they care about what they’re building, doing, or feeling. In this talk, we’ll explore methodologies that help us continually focus on our customers’ needs, building just enough to learn and iterate towards their desired outcomes.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
7. Agenda
Managers
Today
Sales
Teams We will talk about how to sell lean
and agile practices to:
Clients
Lean/Agile
Contracts In Addition
If we have time, we’ll review types:
10. Dissa=sfac=on
Driver
for
Change
Understand the It Involves hours Most projects go
PM’s life of meetings over budget
11. What
can
lean/agile
offer
a
project
manager?
Fast and accurate The opportunity to spend
reporting! their days doing more !
More structure!
value-adding activities"
Shared responsibility Better relationships with Less time spent
for success! co-workers and clients! in CYA activities!
12. The
50,000
foot
view
The primary role is facilitating continuous improvement
Less up front planning, more ongoing planning
Less reports, lots more talking
Fewer long meetings, more short meetings
Less CYA, more collaborative problem-solving
13. Building
self-‐directed
teams
Choose
the
right
Help
them
to
Give
them
And
you
get:
people understand
the
space,
8me,
and
a
mo8vated
business
structure team
that
problem produces
be9er
quality,
faster
14. Documenta=on
rt a
n expo ary
I ca m
d oc tor, nt sum er
e th
As a treatm ail to o
nt m
p atie ort to e ivers. s.
rep reg 8 pt
ca
John
17. How
to
Start?
1 Map the value chain and identify Classes of Service
2 Create a visual kanban board
3 Set initial WIP limits (with team and stakeholders)
4 Schedule daily meetings / look for bottlenecks
5 Reflect and adapt using objective measures
19. Key
points
to
stress
1 The
benefits
of
lean
and
agile
are
easy
to
understand
2 Happy
clients
lead
to
repeat
business
and
referrals
Experienced
buyers
know
the
cost
of
poor
quality
and
3
inexperienced
buyers
fear
it.
Quality
is
an
easy
sell.
4 You
can
use
the
experience
as
a
differen@a@ng
factor
20. The
life
of
a
soRware
salesperson
Selling
the
intangible
is
just
selling
promises
Salespeople
may
have
stats
on
past
projects,
but
the
key
selling
points
are
oKen
difficult
to
describe
There
is
a
strong
tempta@on
to
oversell,
leading
to
client
dissa@sfac@on
and
low
return
business
and
no
referral
business
21. Selling
Agile
Processes
to
Clients
Selling
Agile
and
Lean
Processes
to
Clients
22. Key
Points
to
Stress
1 High quality process leads to far lower maintenance costs
2 The client remains in control of the project
3 The client has an enormous degree of flexibility
4 Lean and Agile processes produce lower cost software
5 Considerable insight into the process
25. Why
does
soRware
suck?
On
average,
professional
coders
make
100-‐150
errors
in
every
1000
lines
of
code
-‐
Carnegie
Mellon
study
The
best
way
to
reduce
errors
and
lower
cost
is
to
write
less
code
-‐
Boehm,
1988
26. Chaos
Report
-‐
2000
64%
of
all
requested
features
are
a
waste
of
money
and
introduce
bugs
27. Con=nuous
Deployment
improves
quality
Doing
high
risk
and
high
priority
features
means
that
those
features
are
tested
much
more.
28. Agile
and
Lean
fix
Quality
If
the
triple
constraints
are
@me/cost,
features/scope,
and
quality
then:
Sc
Sc
e
– Fixed
=me
and
scope
op
op
Tim
project
must
let
e
e
quality
slip
because
there
is
always
risk
– Lean
and
Agile
processes
fix
quality
Quality
at
the
expense
of
either
=me
or
scope
29. Stop
when
you
like
Release
as
Benefits
of
oRen
as
you
Con=nuous
or
want
to
itera=ve Change
Deployment vendors
easily
Control
scope
30. Sell
the
Experience
The
customer
is
the
master
of
Put
responsibility
in
the
hands
of
those
most
able
to
deliver
business
value
Define
features
using
the
simplest
Planning method
that
is
responsible,
Define
classes
of
service
and
SLAs
Development Answer
ques8ons
Demo Review,
reflect,
feedback
31. They
have
to
assume
that
you
know
what
you're
talking
about
and
they
do.
They
are
not
expec8ng
you
to
prove
that
you
know
how
to
build
soQware,
They
are
expec=ng
you
to
understand
and
value
them.
32. In
a
high-‐risk
service
business
Your
biggest
compe8tor
isn't
another
company
like
you
36. Pick
one
thing
that
makes
you
stand
out
and
hammer
it
home
37. The
client
doesn't
want
the
best
possible
choice.
The
comple8on
can
be
be9er,
but
if
you
are
a
li9le
less
scary,
you
win.
Focus
on
elimina8ng
the
prospect's
fears,
not
on
selling
your
superiority.
39. If
you
can’t
explain
it
to
a
child,
you
can’t
sell
it
40. The
sale
starts
when
the
contract
is
signed
It's
a
common
misconcep=on
that
when
the
contract
is
signed,
you
have
won.
The
client
chose
you
and
now
it's
just
a
=t
for
tat
service
rela=onship.
The
client
didn't
chose
you
and
doesn't
trust
you
yet.
Your
new
client
just
did
you
a
huge
favor
by
taking
a
giant
risk
and
giving
you
a
chance
to
earn
his
trust.
42. Your
clients
have
very
few
points
of
contact.
ini8al
sales
call recep8onist contract
le9er planning
status
reports
mee8ngs
Make
every
point
of
contact
into
a
marke8ng
exercise.
Make
every
one
be9er,
and
then
make
them
be9er
again.