The DSR must launder microfiber pads before demonstrating tools to clients. They should research client needs by observing current procedures and documenting issues. The DSR must practice using the tools themselves before instructing clients. During demonstrations, the DSR explains each step and has clients practice the techniques to build confidence. The closing involves reviewing results versus current methods and setting up the next meeting.
Lesson 10 - Aftercare & Advice - Providing Aftercare Advice - How to remove a...Richard Brown
This document provides guidance on aftercare advice and removing tans for spray tanning technicians. It outlines steps for drying clients after a tan and providing instructions on moisturizing and avoiding activities like swimming or scrubbing that could remove the tan. It also describes methods for removing a tan like soaking in baths, using lemons, or swimming, as commercial removers do not work after an hour. The goal is to help technicians properly care for clients and drive repeat business with quality tanning and advice.
Advantages of vacuum cleaner in pointsNajiyaAkhtar
Here we trying to organize some of the advantages of vacuum cleaners and how to clean pet hair as well. You can get to know all about the advanced features as a list.
Getting the most from guerrilla usability testingNexer Digital
Have you ever wanted to test your website or web app with users, but haven’t been sure which tools and techniques to use to ensure you get the most out of it?
I'll walk you through the core concepts of guerrilla usability testing in agile environments and how you can ensure that your team is getting the insights you need to keep your project user centered throughout the development process.
Topics include:
- An introduction to guerrilla usability testing
- Why it matters and some common findings
- Planning a usability testing session
- Making your users comfortable and setting up a room for testing
- Simple approaches to testing on laptops and devices
- Some tips and tricks for capturing your notes that can save you hours of analysis time
http://fr.droidcon.com/2014/agenda/detail?title=Ingredients+of+Awesome+App
There are an increasing number of apps that come with great design nowadays, and most of the carefully crafted apps resonate with the Android users due to their great and consistent User Experience (UX) design. Many developers and designers try hard to create an app with great UX by largely referring to the Android Design Guideline, however, to make remarkable UX design is certainly more than that, and often they missed certain important items from their check list. If you want to check if your app(s) is heading the right direction to awesomeness, be sure to check out this ‘advanced’ check list in making awesome Android apps.
Speaker: Taylor Ling
I am very passionate about User Experience (UX), not so much on the ethnography part, but more on the User Interface execution that can directly influence UX and Usability, particularly on the mobile devices (Android always come first!).
I am currently the GDE for UX/Design, and enjoy going around the world to share my experience on UI/UX Design.
Currently crafting pixels at snappymob.com.
LO4.pptx preventing and eliminating mudatakur16takur
The document discusses eliminating wastes (muda) using Lean principles. It outlines adopting the necessary attitude to identify waste and lists common resistance statements. Ten principles for improvement are provided, such as throwing out fixed ideas and not accepting excuses. Tools to eliminate waste are explained, including 5S workplace organization, layout improvement, and brainstorming. Methods to eliminate the seven types of wastes are described, such as production leveling, quick changeovers, and flow production. Building in quality at each process is also recommended.
Submitting to Low-Fidelity User Research: a PrimerIan Fitzpatrick
A brief presentation made on March 12, 2014 to residents of the Harvard Innovation Lab during an evening workshop at the Almighty offices in Allston, Massachusetts.
This document discusses principles and best practices for conducting usability testing of historic newspapers. It defines usability as ensuring a website works well and can be used as intended without frustration. Key lessons include minimizing complexity, prioritizing important content, providing consistent navigation, clear error messages, and help functions. The document outlines types of usability testing, recruiting participants, planning test tasks, and analyzing results to identify usability problems. Recommendations emphasize balancing content and white space, following standards, and enabling feedback.
Lesson 10 - Aftercare & Advice - Providing Aftercare Advice - How to remove a...Richard Brown
This document provides guidance on aftercare advice and removing tans for spray tanning technicians. It outlines steps for drying clients after a tan and providing instructions on moisturizing and avoiding activities like swimming or scrubbing that could remove the tan. It also describes methods for removing a tan like soaking in baths, using lemons, or swimming, as commercial removers do not work after an hour. The goal is to help technicians properly care for clients and drive repeat business with quality tanning and advice.
Advantages of vacuum cleaner in pointsNajiyaAkhtar
Here we trying to organize some of the advantages of vacuum cleaners and how to clean pet hair as well. You can get to know all about the advanced features as a list.
Getting the most from guerrilla usability testingNexer Digital
Have you ever wanted to test your website or web app with users, but haven’t been sure which tools and techniques to use to ensure you get the most out of it?
I'll walk you through the core concepts of guerrilla usability testing in agile environments and how you can ensure that your team is getting the insights you need to keep your project user centered throughout the development process.
Topics include:
- An introduction to guerrilla usability testing
- Why it matters and some common findings
- Planning a usability testing session
- Making your users comfortable and setting up a room for testing
- Simple approaches to testing on laptops and devices
- Some tips and tricks for capturing your notes that can save you hours of analysis time
http://fr.droidcon.com/2014/agenda/detail?title=Ingredients+of+Awesome+App
There are an increasing number of apps that come with great design nowadays, and most of the carefully crafted apps resonate with the Android users due to their great and consistent User Experience (UX) design. Many developers and designers try hard to create an app with great UX by largely referring to the Android Design Guideline, however, to make remarkable UX design is certainly more than that, and often they missed certain important items from their check list. If you want to check if your app(s) is heading the right direction to awesomeness, be sure to check out this ‘advanced’ check list in making awesome Android apps.
Speaker: Taylor Ling
I am very passionate about User Experience (UX), not so much on the ethnography part, but more on the User Interface execution that can directly influence UX and Usability, particularly on the mobile devices (Android always come first!).
I am currently the GDE for UX/Design, and enjoy going around the world to share my experience on UI/UX Design.
Currently crafting pixels at snappymob.com.
LO4.pptx preventing and eliminating mudatakur16takur
The document discusses eliminating wastes (muda) using Lean principles. It outlines adopting the necessary attitude to identify waste and lists common resistance statements. Ten principles for improvement are provided, such as throwing out fixed ideas and not accepting excuses. Tools to eliminate waste are explained, including 5S workplace organization, layout improvement, and brainstorming. Methods to eliminate the seven types of wastes are described, such as production leveling, quick changeovers, and flow production. Building in quality at each process is also recommended.
Submitting to Low-Fidelity User Research: a PrimerIan Fitzpatrick
A brief presentation made on March 12, 2014 to residents of the Harvard Innovation Lab during an evening workshop at the Almighty offices in Allston, Massachusetts.
This document discusses principles and best practices for conducting usability testing of historic newspapers. It defines usability as ensuring a website works well and can be used as intended without frustration. Key lessons include minimizing complexity, prioritizing important content, providing consistent navigation, clear error messages, and help functions. The document outlines types of usability testing, recruiting participants, planning test tasks, and analyzing results to identify usability problems. Recommendations emphasize balancing content and white space, following standards, and enabling feedback.
How do you validate that your startup is solving a real problem for real customers? How to build a tight, cross-functional, disciplined team to develop and ship your MVP as quickly as possible? How do you deal with competitors, and turn competition into an advantage. This version was delivered at Product School on September 15, 2016.
Level 2 certificate in lean organisation management techniques powerpointMark Lyall
This document provides an assessment for a Level 2 Certificate in Lean Organisation Management Techniques. It covers three sections: 1) A lean environment, 2) Implementing the productivity needs analysis process, and 3) Producing a process map. For section 1, the learner explains the five main principles of lean and benefits of a lean environment using a case study of a supermarket. For section 2, the learner describes the productivity needs analysis process and applies it to a case study of a cereal manufacturer. Key areas to measure are identified as delivery, overheads, safety, and customers. Delivery is prioritized as the storage depot is far from the plant, increasing transportation costs.
UX Antwerp Meetup, 25th of April, 2017 - organised by UXprobe https://www.uxpro.be/
Jan Moons, UX expert and founder of UXprobe (Antwerp, Belgium)
"Usability testing 101-ish"
A live demo of a usability test, to show all learnings we can get from a single test.
The document provides an overview of a development project focused on improving the public perception of public restrooms. It discusses common nuisances faced by users, such as a lack of privacy and cleanliness. Research included visits to local restrooms and interviews with users. Analysis found users were uncomfortable with shared and dirty spaces. The concept presented is a modular restroom system centered around a self-cleaning toilet pod called an "Escape Pod." The pod aims to provide privacy, cleanliness and sustainability through features like a steam-cleaned seat, integrated hand dryer and water recycling. A prototype was built to demonstrate the concept. Further business development is discussed to commercialize the improved public restroom experience.
This 1-hour workshop marries the best practices from product strategy with those of fast and efficient technology teamwork and delivery. You’ll learn how to get your product organization working as a single cohesive, well-oiled machine to deliver the right product to market as quickly as possible. We will cover how to use both qualitative and quantitative measures to ensure that your product is solving the right problem; how to optimize and streamline the way your team designs, builds, and deploys software to your customers; and, how to beat the competition in strategy and execution.
This document provides an overview of user experience (UX) design. It discusses what UX is, how to deliver good UX by understanding users' needs and goals, envisioning key use cases, creating feature lists, prototyping solutions, testing prototypes with users, and following usability heuristics like ensuring visibility of system status and matching systems to the real world. The document aims to provide both high-level and practical tips for designing more usable solutions that solve problems and meet user needs.
Innovation is one of the ultimate buzzwords of our era but what is it really? What is its meaning? How can we see it? Replicate it? Scale it? In his talk, I propose that innovation really is the “removal of friction” from a system; and that through this lens we can understand the rise of design, lean startup, Silicon Valley and possibly many other innovative happenings across time.
The talk covers the following topics:
1. The Real Lesson Steve Jobs Taught Us
2. The Rise of Design
3. Innovation = The Removal Of Friction?
4. Co-opting Innovation
DIY Service Design, the toolkit (euroIA 2014, Brussels)Koen Peters
In this euroIA workshop, moderated by Kristel Vanael, Joannes Vandermeulen and Koen Peters, you will learn the methods and techniques to create an optimal service experience for your customer. During the exercises, you will be using the workshop material, posters and technique cards from the Service Design toolkit (http://www.servicedesigntoolkit.org/) that Namahn and Design Flanders have developed together.
Usability testing involves having representative users perform tasks and observe where they succeed and struggle. It is important to test individually without help. Initial tests with 5 users are typically enough to identify most usability problems as additional users provide overlapping feedback. Running many small tests with 5 users each and redesigning between tests identifies issues efficiently. While a single user provides initial insights, 3-5 users are needed to account for diversity in behavior. Testing should increase if distinct user groups exist.
Technical-presentations and demonstrationsTallat Satti
This document provides guidance on technical presentations and demonstrations. It discusses the challenges of technical presentations including use of jargon, rigid procedures, fear of technology, necessary background knowledge, and safety procedures. It then discusses effective demonstrations and types of demonstrations. The teaching demonstration is highlighted as an excellent selling tool if rules are followed like introducing the demo clearly and explaining technical terms. The document contrasts presentations with demonstrations and provides tips for opening and closing demonstrations effectively.
1) Supporting a product requires anticipating how users will find help and information on using it through things like the new user experience, documentation, and use cases.
2) It is important to constantly improve the user interface and documentation based on watching how users actually use the product and identifying pain points through analytics.
3) When responding to customer support requests, the goal should be to help the user help themselves as much as possible through education, focusing on a positive tone, and offering solutions even if the problem is not directly with your product.
The document provides 10 tips for successful product demonstrations. The tips advise demonstrators to be well-prepared, stand during demonstrations, engage and listen to customers, involve customers by having them use the product, be honest about any limitations in knowledge, be ready to answer questions, demonstrate rather than assert the product's capabilities, avoid overwhelming customers with information, and plan to be spontaneous. Successful demonstrations require knowledge of the product as well as strong presentation skills.
A project sprint is a framework where teams work through an entire project from start to finish in a short time period using human-centered design techniques. It helps explore opportunities and unknowns with minimal risk. The fluid framework involves discovering user needs through empathy, developing solutions, delivering prototypes to test with users, and repeating the process of learning until the final product. Project sprints can be applied to new products, improving existing products, and other projects to create impact.
10-steps to a friction-free app: How to run a Friction AuditSequoia Capital
James Buckhouse, on behalf of Sequoia.
A friction audit is a list of every moment of confusion, frustration, concern or delay in your product experience and a plan for how to improve the total experience.
Use this deck to walk your team through the 10-step process.
For more company-building posts, see Sequoia's Medium Publication: https://seq.vc/Sequoia-Medium
For more on the Sequoia Design Lab, visit SequoiaDesignLab.com
For more on Sequoia, visit us at Sequoiacap.com
The document describes two prototypes created to equip students with career tips:
1) A redesigned vending machine that dispenses drinks labeled with career tips and QR codes linking to online resources. Testing found it may not reach all students and only provide one tip.
2) Career tip decals placed in high-traffic campus areas like libraries and cafeterias, also with QR codes. Testing showed decals were more effective in libraries than cafeterias, and QR codes were not obvious enough.
The reflection notes prototypes made assumptions that did not match reality. Further iterations are needed incorporating user feedback to better meet their needs and perspectives.
Managing Screen Printers, Part 1: AccountabilityPrintavo
Creating a culture of accountability
Your biggest customer calls:
“I can’t use any of these shirts. They’re all wrong. You’re going to replace them or I’m going to find another shop!"
You hang up the phone. Your blood pressure is through the roof. What happened? How did you not find out about it before the customer did?
This story hits home with far too many screen printing shops.
If this has happened to your shop, what happened next? Did you:
Get angry. Slam the phone down and throw an expletive-laden tantrum in front of your staff
Assign blame. Call an emergency meeting with all of your department heads and try to figure out who “didn’t do their job”
Try to fix the system that broke down. Look at yourself as the primary source of accountability and try to understand what led to letting this issue get to the customer
If you said the last one, you’re probably lying – or deluding yourself. The overwhelming majority of print shop owners and managers are prone to the first two reactions: anger and blame-seeking. It’s human instinct!
Try Printavo for free: http://www.printavo.com
Time to unlock the growth of your product and boost your User Onboarding!
Learn how to capture your users hearts and minds, optimize their signups, and align your in-app touch points to increase their retention from day one.
➡️ Credit @mxbraud for the design of the slides!
Making simple, elegant solutions is HARD and often invisible. These are some of the most common things I hear come out of people’s mouths when heading for a bad UX decision.
New user conversion is obviously a hugely important aspect for any company, and is one of the strongest ROI arguments for better user experience. To create this presentation I scoured UX blogs and over a hundred different websites to gather information on what user conversion practices work and what practices to avoid.
SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA MATKA FAST RESULT MILAN RATAN RAJDHANI MAIN BAZAR MATKA FAST TIPS RESULT MATKA CHART JODI CHART PANEL CHART FREE FIX GAME SATTAMATKA ! MATKA MOBI SATTA 143 spboss.in TOP NO1 RESULT FULL RATE MATKA ONLINE GAME PLAY BY APP SPBOSS
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
How do you validate that your startup is solving a real problem for real customers? How to build a tight, cross-functional, disciplined team to develop and ship your MVP as quickly as possible? How do you deal with competitors, and turn competition into an advantage. This version was delivered at Product School on September 15, 2016.
Level 2 certificate in lean organisation management techniques powerpointMark Lyall
This document provides an assessment for a Level 2 Certificate in Lean Organisation Management Techniques. It covers three sections: 1) A lean environment, 2) Implementing the productivity needs analysis process, and 3) Producing a process map. For section 1, the learner explains the five main principles of lean and benefits of a lean environment using a case study of a supermarket. For section 2, the learner describes the productivity needs analysis process and applies it to a case study of a cereal manufacturer. Key areas to measure are identified as delivery, overheads, safety, and customers. Delivery is prioritized as the storage depot is far from the plant, increasing transportation costs.
UX Antwerp Meetup, 25th of April, 2017 - organised by UXprobe https://www.uxpro.be/
Jan Moons, UX expert and founder of UXprobe (Antwerp, Belgium)
"Usability testing 101-ish"
A live demo of a usability test, to show all learnings we can get from a single test.
The document provides an overview of a development project focused on improving the public perception of public restrooms. It discusses common nuisances faced by users, such as a lack of privacy and cleanliness. Research included visits to local restrooms and interviews with users. Analysis found users were uncomfortable with shared and dirty spaces. The concept presented is a modular restroom system centered around a self-cleaning toilet pod called an "Escape Pod." The pod aims to provide privacy, cleanliness and sustainability through features like a steam-cleaned seat, integrated hand dryer and water recycling. A prototype was built to demonstrate the concept. Further business development is discussed to commercialize the improved public restroom experience.
This 1-hour workshop marries the best practices from product strategy with those of fast and efficient technology teamwork and delivery. You’ll learn how to get your product organization working as a single cohesive, well-oiled machine to deliver the right product to market as quickly as possible. We will cover how to use both qualitative and quantitative measures to ensure that your product is solving the right problem; how to optimize and streamline the way your team designs, builds, and deploys software to your customers; and, how to beat the competition in strategy and execution.
This document provides an overview of user experience (UX) design. It discusses what UX is, how to deliver good UX by understanding users' needs and goals, envisioning key use cases, creating feature lists, prototyping solutions, testing prototypes with users, and following usability heuristics like ensuring visibility of system status and matching systems to the real world. The document aims to provide both high-level and practical tips for designing more usable solutions that solve problems and meet user needs.
Innovation is one of the ultimate buzzwords of our era but what is it really? What is its meaning? How can we see it? Replicate it? Scale it? In his talk, I propose that innovation really is the “removal of friction” from a system; and that through this lens we can understand the rise of design, lean startup, Silicon Valley and possibly many other innovative happenings across time.
The talk covers the following topics:
1. The Real Lesson Steve Jobs Taught Us
2. The Rise of Design
3. Innovation = The Removal Of Friction?
4. Co-opting Innovation
DIY Service Design, the toolkit (euroIA 2014, Brussels)Koen Peters
In this euroIA workshop, moderated by Kristel Vanael, Joannes Vandermeulen and Koen Peters, you will learn the methods and techniques to create an optimal service experience for your customer. During the exercises, you will be using the workshop material, posters and technique cards from the Service Design toolkit (http://www.servicedesigntoolkit.org/) that Namahn and Design Flanders have developed together.
Usability testing involves having representative users perform tasks and observe where they succeed and struggle. It is important to test individually without help. Initial tests with 5 users are typically enough to identify most usability problems as additional users provide overlapping feedback. Running many small tests with 5 users each and redesigning between tests identifies issues efficiently. While a single user provides initial insights, 3-5 users are needed to account for diversity in behavior. Testing should increase if distinct user groups exist.
Technical-presentations and demonstrationsTallat Satti
This document provides guidance on technical presentations and demonstrations. It discusses the challenges of technical presentations including use of jargon, rigid procedures, fear of technology, necessary background knowledge, and safety procedures. It then discusses effective demonstrations and types of demonstrations. The teaching demonstration is highlighted as an excellent selling tool if rules are followed like introducing the demo clearly and explaining technical terms. The document contrasts presentations with demonstrations and provides tips for opening and closing demonstrations effectively.
1) Supporting a product requires anticipating how users will find help and information on using it through things like the new user experience, documentation, and use cases.
2) It is important to constantly improve the user interface and documentation based on watching how users actually use the product and identifying pain points through analytics.
3) When responding to customer support requests, the goal should be to help the user help themselves as much as possible through education, focusing on a positive tone, and offering solutions even if the problem is not directly with your product.
The document provides 10 tips for successful product demonstrations. The tips advise demonstrators to be well-prepared, stand during demonstrations, engage and listen to customers, involve customers by having them use the product, be honest about any limitations in knowledge, be ready to answer questions, demonstrate rather than assert the product's capabilities, avoid overwhelming customers with information, and plan to be spontaneous. Successful demonstrations require knowledge of the product as well as strong presentation skills.
A project sprint is a framework where teams work through an entire project from start to finish in a short time period using human-centered design techniques. It helps explore opportunities and unknowns with minimal risk. The fluid framework involves discovering user needs through empathy, developing solutions, delivering prototypes to test with users, and repeating the process of learning until the final product. Project sprints can be applied to new products, improving existing products, and other projects to create impact.
10-steps to a friction-free app: How to run a Friction AuditSequoia Capital
James Buckhouse, on behalf of Sequoia.
A friction audit is a list of every moment of confusion, frustration, concern or delay in your product experience and a plan for how to improve the total experience.
Use this deck to walk your team through the 10-step process.
For more company-building posts, see Sequoia's Medium Publication: https://seq.vc/Sequoia-Medium
For more on the Sequoia Design Lab, visit SequoiaDesignLab.com
For more on Sequoia, visit us at Sequoiacap.com
The document describes two prototypes created to equip students with career tips:
1) A redesigned vending machine that dispenses drinks labeled with career tips and QR codes linking to online resources. Testing found it may not reach all students and only provide one tip.
2) Career tip decals placed in high-traffic campus areas like libraries and cafeterias, also with QR codes. Testing showed decals were more effective in libraries than cafeterias, and QR codes were not obvious enough.
The reflection notes prototypes made assumptions that did not match reality. Further iterations are needed incorporating user feedback to better meet their needs and perspectives.
Managing Screen Printers, Part 1: AccountabilityPrintavo
Creating a culture of accountability
Your biggest customer calls:
“I can’t use any of these shirts. They’re all wrong. You’re going to replace them or I’m going to find another shop!"
You hang up the phone. Your blood pressure is through the roof. What happened? How did you not find out about it before the customer did?
This story hits home with far too many screen printing shops.
If this has happened to your shop, what happened next? Did you:
Get angry. Slam the phone down and throw an expletive-laden tantrum in front of your staff
Assign blame. Call an emergency meeting with all of your department heads and try to figure out who “didn’t do their job”
Try to fix the system that broke down. Look at yourself as the primary source of accountability and try to understand what led to letting this issue get to the customer
If you said the last one, you’re probably lying – or deluding yourself. The overwhelming majority of print shop owners and managers are prone to the first two reactions: anger and blame-seeking. It’s human instinct!
Try Printavo for free: http://www.printavo.com
Time to unlock the growth of your product and boost your User Onboarding!
Learn how to capture your users hearts and minds, optimize their signups, and align your in-app touch points to increase their retention from day one.
➡️ Credit @mxbraud for the design of the slides!
Making simple, elegant solutions is HARD and often invisible. These are some of the most common things I hear come out of people’s mouths when heading for a bad UX decision.
New user conversion is obviously a hugely important aspect for any company, and is one of the strongest ROI arguments for better user experience. To create this presentation I scoured UX blogs and over a hundred different websites to gather information on what user conversion practices work and what practices to avoid.
Similar to SellClean Double Bucket Sales Course (20)
SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA MATKA FAST RESULT MILAN RATAN RAJDHANI MAIN BAZAR MATKA FAST TIPS RESULT MATKA CHART JODI CHART PANEL CHART FREE FIX GAME SATTAMATKA ! MATKA MOBI SATTA 143 spboss.in TOP NO1 RESULT FULL RATE MATKA ONLINE GAME PLAY BY APP SPBOSS
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....Lacey Max
“After being the most listed dog breed in the United States for 31
years in a row, the Labrador Retriever has dropped to second place
in the American Kennel Club's annual survey of the country's most
popular canines. The French Bulldog is the new top dog in the
United States as of 2022. The stylish puppy has ascended the
rankings in rapid time despite having health concerns and limited
color choices.”
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
2. There is a complete difference between how an operator uses conventional
tools and methods and that of a double bucket system with flat mop. The
operator will feel awkward and uncomfortable, including you. To effectively
instruct on this system you must first master the skill of a technician and this
can only be accomplished by routine practice.
Select one of your “B” accounts/clients and offer to mop a major portion of
one of the technician’s task areas for an afternoon or evening. You are doing a
personal test on the effectiveness of the system and need to use their facility
to do so. As the instructor of a “mopping class”, you first will need to be able
to work these tools without thought of what and/or how you are doing the
task. The time to learn these skills is when you are by yourself where your
own blunders will not cost you or your distributorship revenue.
3. Tip #1 - Launder Microfiber Prior To Use
What the manufactures never tell you is that you must always launder the
microfiber pads prior to any use, be that a presentation for the client or first
time use by the client.
The reason is that during manufacturing the material has been woven very
tightly and the laundering process will let the material relax. Should you not
do this, the pad will positively streak the floor.
4. Tip #2 -Dirty Baseboards Are Caused By Dirty Mops
Dirty baseboards are a great indication of bad equipment and/or procedures.
You can address both issues with the flat microfiber mop pad and tools.
Be sure to flip the mop pad up against the baseboard to start your instruction.
(More in-depth information later in the course.) floor.
5. Tip #3 - Know Your Customers
Proper use of microfiber flat mops and double bucket systems can be an
adjustment for some people. As an example, left handed users may initially
find these systems awkward to operate.
Be prepared to advise individual users on the best ways to hold mop handles
and operate double bucket wringers.
6. Need – Use - Close
Every double bucket system has different features of the product. However, in
principal they all work the same. These units are the “Poor Man’s”
autoscrubber. They have a clean water tank, a dirty water tank, agitation and
recovery. The big difference is that they are only a tenth the cost and the
automatic part is, the Technician operating the tools.
So let’s walk through the Need, Use and Close for these very affective types of
floor cleaning systems.
7. Researching The Need
Does the client really need these tools and why?
Have you observed their procedures and reminded them of what they are doing?
Have you taken pictures of their dirty baseboards, corners and edges?
Do you know how many mop buckets they have and in what condition they are?
(Wheels sticking, broken wringers, etc.)
Are their current mops are dirty, smelly and rotting?
Do they have a large stock of mops on the shelf?
Is it just a mop bucket or a cleaning cart?
Who is using the tools?
8. Researching The Need
Many of the answers to these questions can be found out as you
take a client through the Reward Zone (RZ) when you are
working to identify if they can be rewarded points for having
progressive tools and procedures. Pictures taken at this time can
be used as powerful influencers later when it comes time to
show decision makers the reality of the situation. Document
them in the RZ for later use.
It is not wise to attempt an instruction session with one or a
group, until you have acquired the skills to do so. Have you done
your practicing? Are you comfortable enough you can get all the
steps right, in sequence and not think about them?
9. Have you done your practice?
It is not wise to attempt an instruction session with one or a
group, until you have acquired the skills to do so.
So, before you make a presentation, ask yourself, “Are you
comfortable enough you can get all the steps right, in sequence
and not think about them?”
Remember - You will be talking to the client/s and will not want to
stop to think about what you are doing and where you are at in the
process. Mopping floors with a mop, of any kind, is perceived as a
simple process. If you do not make it appear so, you will be carrying it
home without so much as a thank you for coming and then carrying
this experience on to the next client.
10. Demonstrating The Tools
Do not try to use all of the information you have found and
logged on the RZ right away. During the first few minutes of the
instruction session you want to first be sure that everyone is on
the same page with you.
Begin the presentation with an outline of what you are going to
show them and how these steps relate to what some of their
issues are. This will impart a certain degree of pain for the client
because you will be making them aware of how poor their
current methods and systems really are.
They must agree that what they have is producing these “less
than positive” results. I will caution and encourage you to use as
few and/or as many examples as the situation allows.
11. Demonstrating The Tools
This process is where you have to set the tone of the instruction. Now
it is time to lessen the amount of pain that the client/s is feeling. It is
key to not let this go too long or be too severe. However, if you do not
include this step there is no common ground for the need of what you
are explaining, no matter how relevant you might believe it is. Never
start to explain or show your “features and benefits” until you have
agreement on these issues.
As you move through the explanations of your double bucket and flat
mopping program, be sure to speak to the steps in sequence. This is
important as the client is learning a completely new operation for
something they give absolutely no thought to. Mopping is considered
by almost everyone as something that anyone can do and there is no
need to have “Mopping 101” class.
12. Demonstrating The Tools
Explain that the dirty water side only has about an inch of “water only” put in
the bottom to start. (Grey or red buckets works great for people to have
structure, grey is dirty water – red is hazardous)
Cleaning solution of the desired chemical mix is put in the other bucket and
filled until full. (Green or blue buckets work best here)
Before using the buckets, instruct on the correct use of the adjustable mop
handle and that the handle should be extended only to reach the technician’s
chin when standing straight. This will allow for the tech to stand in a more
upright position while working. Use both style handles and show the
difference between the standard 60” handle and the one properly adjusted.
The “spin and drop” technique of the mop handle and frame is one that
should be mastered prior to an instruction session. Have the client repeat this
process several times before moving to the buckets. It is best to let the
individual mop a section of floor with the flat mop tool and while they relax,
you should do the wringing of the mop pad as they watch.
13. Demonstrating The Tools
Once they can get the “spin and drop” down and are comfortable
with the figure 8 motion and using the mopping tool, then move
them to the use of the buckets.
The technician must put the mop in their dominate hand, but not in
the fashion they are used to. They must grab it close to the mop
holder, not in the middle of the handle.
The handle must be more horizontal when the pad is in the
wringer, not in the vertical position they are used to.
Dip – Not Plunge, the mop pad into the red/grey bucket. This is the
dirty water or rinse bucket where the dirt and debris will fall out of
the microfiber. These is no need for continuous plunging of the mop
pad as is normally done. This is a hard habit to break.
14. Demonstrating The Tools
Once the mop pad has been rinsed, wring it out with one
press of the roller wringer.
Directly dip-not plunge, the pad into the cleaning solution and
let drain off.
Return to the roller wringer and press out the excess cleaning
solution. This step will deposit fresh water into the dirty water
in this bucket, thus diluting it and providing the rinsing
solution for the next trip back with a dirty pad.
15. Demonstrating The Tools
There will be NO positive results if the tech does not understand and
follow these steps. Remember, you are dealing with people and they
are individuals who are primarily “action” people. They need to be part
of the operation in order to understand. This is not done by watching
you. Show once, explain twice and give the handle to them. As they
flounder to operate the tools, correct issues as they go. If you have a
group, it is always better if you ask them what the technician did
right, first, then what did they do wrong.
Always support what the tech did right! The “wrong” is always obvious
to everyone, however you want the tech to take ownership of the
tools and this only comes with success. Reinforce that which is right
and correct the rest.
16. Demonstrating The Tools
While the tools are being used by the techs, you can explain
away the previous pain by the identifying the features and
benefits of your process. Mopping is a process and not
followed correctly, it will fail to produce the results for
which the mopping task was first put into place. When
autoscrubbers are not the right piece of equipment or the
cost is too much, don’t discount, ADJUST!
17. Demonstrating The Tools
Double bucket, flat mopping systems are great tools to
reprogram a client’s methods and move them forward to bigger,
better programs later. However, there has to be buy in by the
user. Your ability to use the tools without hesitation is a key part,
but only a part.
Your knowledge of the tools is a key part, but only a part. The
price, availability, quality of the product are key parts, but still
are only parts. During the instruction time you must always
remain mindful that you are selling/instructing people, not the
tools.
18. Closing the Session
There is no better time to set up your next call with the client than
when you are about to close a presentation on what is in front of
them. When closing a session on double bucket, flat mopping systems
there are several options you can look to setting up.
The RZ will give you an outline of them. Using your monthly chart will
also help you outline the next steps. As you are coming to the close of
this presentation, you might very well talk about microfiber dust
mopping tools, neutral floor chemicals, gym floor programs, finish
programs and the list goes on.
Refer back to the RZ repeatedly, either in your mind or actually with
the client.
19. Closing the Session
As each client is different getting the client to help you set up your
next call is a key part and this is the best time to get that buy in.
This also helps when you are trying to make a close on the sale. During
this time, you have given the client a bit of a breather away from the
buckets and mopping tools to relax.
Every person on the planet needs a bit of breathing room. This will also
give them time to think about just how many units they need, can they
afford them at the time or what ones are going to replace worn out
buckets.
20. Closing the Session
The point is, you never know what they are thinking and giving
them time to work that out is going to help you have a bigger
reward and profit before you leave.
If there are multiple individuals at the presentation, be sure to
ask and truly find out if everyone is on board with the system
you have just instructed on.
If someone is uncomfortable, or doesn’t get it, then you have
lost profit and will not see the reward you are after and that is
going to multiply at your next session.
21. Closing the Session
Remember Removing pain=better profits for the client,
technicians, DSR and distributor.
The complete process of a successful session is to achieve this
result.
Additionally, you have now succeeded in the main goal and that
is selling clean floors – the best result of all.
Be sure to watch the course
companion video.
22. Question #1
What is the first step taken by the DSR before
instructing/demonstrating clients on microfiber mopping tools?
A. Assemble tools.
B. Know the features and benefits.
C. Have literature to leave with the client.
D. Lauder the microfiber several times before demo.
23. Question #2
When using the RZ, the DSR should;
A. Log where the mopping tools are stored.
B. Take pictures of the mopping tools and log.
C. Take the clients word for the condition of the tools.
24. Question #3
Before going to an instruction session the DSR should;
A. Bring donuts and drinks for everyone at the presentation.
B. Ask questions about the true need of the tools being shown
and take pictures of examples.
C. Find out the age of the operators and management as well
as experience levels.
25. Question #4
During the explanation of the tools, the DSR must;
A. Make sure there are just enough issues brought up that the
client is painfully aware of their current issues.
B. Show examples as reminders and common ground as to the
need the operation needs the tools being presented.
C. Be aware of when they have made the point and are ready
to show the client how to remove the issues.
D. All of the above.
26. Question #5
When instructing “Mopping 101”, be sure to;
A. Explain and utilize the figure 8 method of using the
mopping tool and show the reason.
B. Let the client have fun mopping the floor while talking with
the other users.
C. Give the mop handle to the client and come back after
taking a call.
27. Question #6
When filling the buckets one should;
A. Fill both to the same level with water, then add chemical to
both.
B. Not be concerned which one is dirty water bucket or
cleaning solution bucket.
C. Fill only the green/blue bucket with cleaning solution.
28. Question #7
When closing the instruction session, the DSR must;
A. Go for the close of the sale while the client is using the
system and ask for the order
B. Hand everyone a piece of literature and suggest they go sit
down and talk over the specs of the items.
C. Review the results and performance the tools versus the
system currently in place being sure to remind them of the
pain they had and how this will remove the issues.
29. Question #8
Upon closing the session, the DSR will;
A. Have a client who knows the DSR has an understanding of
both their needs and their cleaning tools.
B. Have a client who will be at ease about any decision made.
C. Have a client who is confident that there will be
measurable results.
D. Have the opportunity to set up their next visit based on
information and results of this instructional session.