The document provides 10 tips for successful product demonstrations. The tips advise demonstrators to be well-prepared, stand during demonstrations, engage and listen to customers, involve customers by having them use the product, be honest about any limitations in knowledge, be ready to answer questions, demonstrate rather than assert the product's capabilities, avoid overwhelming customers with information, and plan to be spontaneous. Successful demonstrations require knowledge of the product as well as strong presentation skills.
Door To Door Sales Training PowerPoint Presentation SlidesSlideTeam
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Door To Door Sales Training Powerpoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of fourtysix slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below.
The document provides an overview of key aspects of customer service, including the importance of good customer service, the selling process, product knowledge, handling customer inquiries and complaints, and the importance of quality customer service. It discusses greeting customers, learning about their needs, presenting products, overcoming objections, and closing the sale. It also covers handling difficult customers, providing after-sales service, and learning about the products being sold. The importance of listening to customers, apologizing, acknowledging their feelings, offering solutions, and thanking them is emphasized for complaints handling.
This document provides guidance on how to have a positive customer experience at an Apple store. It discusses the importance of connecting with customers by building rapport through approachability, confidence, and authenticity. It also emphasizes discovering customers' needs, wants, and values to properly position solutions. Key aspects of discovery involve asking open-ended questions and ensuring all needs are uncovered. The document also outlines demonstrating solutions, overcoming objections, assessing readiness to purchase, and extending the customer relationship beyond the initial sale.
Our Startup Branding Journey - Part 2: How To Create Brand ConsistencyCustomericare
About a month ago, we decided to work on our brand to achieve a bunch of goals: being more memorable, create consistency...
2 weeks ago, we shared the 1st step of our branding journey with you on Slideshare and got an overwhelming response which pushed us to share more. Today we are bringing the second step of our journey to you: How to create brand consistency.
LUMI - about Lumi Legend Corporation - Ningbo, China Rich Taylor
This document provides an overview of Lumi Legend Corporation, a manufacturer of audio/video mounting solutions and ergonomic office products based in Ningbo, China. It details the company's philosophy, facilities, production processes, quality control measures, product lines, and marketing support services. Lumi aims to be a reliable long-term supplier through its stable supply chain, modern factories, experienced engineering team, and marketing resources to help customers grow their business. The company values integrity, responsibility, communication, innovation, and cooperation in achieving its mission to be an efficient, sustainable, and customer-centric supplier.
This course teaches professional telesales skills, including techniques for building rapport with clients, planning sales calls, understanding customer psychology, opening calls effectively, asking questions to uncover customer needs, selling benefits, closing sales, and handling objections. The full-day course is divided into morning and afternoon sessions covering these topics through lectures and exercises. The goal is to improve participants' skills, confidence, and ability to satisfy customer needs in order to maximize sales and build client loyalty.
Door To Door Sales Training PowerPoint Presentation SlidesSlideTeam
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Door To Door Sales Training Powerpoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of fourtysix slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below.
The document provides an overview of key aspects of customer service, including the importance of good customer service, the selling process, product knowledge, handling customer inquiries and complaints, and the importance of quality customer service. It discusses greeting customers, learning about their needs, presenting products, overcoming objections, and closing the sale. It also covers handling difficult customers, providing after-sales service, and learning about the products being sold. The importance of listening to customers, apologizing, acknowledging their feelings, offering solutions, and thanking them is emphasized for complaints handling.
This document provides guidance on how to have a positive customer experience at an Apple store. It discusses the importance of connecting with customers by building rapport through approachability, confidence, and authenticity. It also emphasizes discovering customers' needs, wants, and values to properly position solutions. Key aspects of discovery involve asking open-ended questions and ensuring all needs are uncovered. The document also outlines demonstrating solutions, overcoming objections, assessing readiness to purchase, and extending the customer relationship beyond the initial sale.
Our Startup Branding Journey - Part 2: How To Create Brand ConsistencyCustomericare
About a month ago, we decided to work on our brand to achieve a bunch of goals: being more memorable, create consistency...
2 weeks ago, we shared the 1st step of our branding journey with you on Slideshare and got an overwhelming response which pushed us to share more. Today we are bringing the second step of our journey to you: How to create brand consistency.
LUMI - about Lumi Legend Corporation - Ningbo, China Rich Taylor
This document provides an overview of Lumi Legend Corporation, a manufacturer of audio/video mounting solutions and ergonomic office products based in Ningbo, China. It details the company's philosophy, facilities, production processes, quality control measures, product lines, and marketing support services. Lumi aims to be a reliable long-term supplier through its stable supply chain, modern factories, experienced engineering team, and marketing resources to help customers grow their business. The company values integrity, responsibility, communication, innovation, and cooperation in achieving its mission to be an efficient, sustainable, and customer-centric supplier.
This course teaches professional telesales skills, including techniques for building rapport with clients, planning sales calls, understanding customer psychology, opening calls effectively, asking questions to uncover customer needs, selling benefits, closing sales, and handling objections. The full-day course is divided into morning and afternoon sessions covering these topics through lectures and exercises. The goal is to improve participants' skills, confidence, and ability to satisfy customer needs in order to maximize sales and build client loyalty.
This document provides a unit plan on cell structure and function for a 10th grade biology class. The unit will last 21 days and cover key concepts about cellular structures and their roles in essential life processes. Students will learn about organelles, membrane transport mechanisms, energy production through respiration and photosynthesis, protein synthesis, and differences between prokaryotic and eukaryotic cells. Assessment will include a summative test and a lab observing cells under a microscope. The overall goal is for students to understand how cells carry out functions necessary for living organisms.
This document describes how real-world data was used to help expand a clinical trial for a rare disease. Specifically:
1. Claims data was analyzed to identify patients diagnosed with the rare disease and their physicians, applying inclusion criteria like diagnostic tests and drug treatments. This sized the national patient population and located diagnosing/treating doctors.
2. Physicians were mapped to local hospitals to identify areas with high concentrations of relevant patients and doctors.
3. A density analysis identified the top 20 hospitals that could serve as potential new clinical trial sites based on clusters of physicians and their patient counts. This innovative use of real-world data provided new insights to strengthen the company's rare disease research program.
This document discusses how cognitive computing using IBM Watson can transform various areas in the insurance industry by going beyond traditional predictive analytics. It provides examples of how Watson can be used for underwriting advisors, wealth advisors, customer self-service virtual agents, claims adjusting, and other areas. Watson understands natural language, generates hypotheses, and learns as it analyzes large amounts of structured and unstructured data. This allows it to help insurance professionals make more informed decisions.
A general overview of the past quarter's financial market performance. It includes performance of stocks and bonds by country, asset class, and a small newsletter titled "Should Investors Sell After a Correction?". Also includes market performance compared to recent headlines.
Prospective identification of drug safety signalsIMSHealthRWES
At a time of growing demand for more accurate and timely
drug safety evidence, a landmark study supports the value of
electronic medical records (EmR) for detecting new adverse
reactions.
Building innovative, effective RWE platformsIMSHealthRWES
As more pharmaceutical companies pursue RWE as a core
capability in their organization, they have been increasing their
investment in integrated evidence platforms.
The document discusses insights from a survey of 12,000 consumers in 24 countries about their insurance needs and preferences. Key findings include:
- UK insurance customers are looking for more personalized care and do not trust insurers. Nearly half switch insurers due to unmet needs.
- Customers value transparency over price and brand. They want insights into their risks and claims. Loyalty increases when customers feel their insurer understands their needs.
- The rise of connected devices presents an opportunity for insurers to use new data sources to improve customer experience and loyalty, though privacy concerns remain.
An overview of financial markets during the last quarter of 2015 and a chart graphing market performance over the quarter alongside major financial news. Contains summary's of world stock market performance as well as performance separated by country, asset class, and a small part on the effects of global diversification. Topic for the quarter is "The Rise of Short-Term Rates".
The document provides information about the TOEIC listening test, which is divided into 4 parts. Part 1 involves listening to statements about pictures and choosing the best description. Part 2 involves listening to questions and responses. Part 3 involves listening to conversations and answering questions about them. Part 4 involves listening to talks and answering questions. Directions are provided for each part, along with examples.
- The document analyzes misperceptions about migraine and its treatment. It finds that while migraine affects more women, over half of diagnosed migraine patients are over age 40, contradicting the idea that it only impacts young women.
- It also finds that the majority (76%) of diagnosed adult migraine patients have cardiovascular risk factors that caution against the use of triptan medications, much higher than generally believed. Having a migraine diagnosis increases the risk of future cardiovascular events.
- Current treatment patterns show triptan use is lower in high-risk patients than others, and off-label opioid use is higher, suggesting this population is underserved by existing options.
An overview of financial markets during the first quarter of 2016. The market review features world capital market performance and a timeline of events for the past quarter. It begins with a global overview, then features the returns of stock and bond asset classes in the US and international markets.
The report also illustrates the performance of globally diversified portfolios and features a quarterly topic, which is "Free Throws" -- a sports analogy from Dave Butler to help investors apply discipline in a stressful market.
Integrate RWE into clinical developmentIMSHealthRWES
With greater application of RWE throughout the pharmaceutical
lifecycle, learnings are emerging that offer guidance for
approaches to derive the maximum value. This article captures
the author’s experience at a leading international biotech, with
insights for smoothing RWE assimilation into clinical
development and realizing the benefits it brings.
This document profiles Nicholas Ridley and his 35 years of experience as an independent property consultant in London. It provides details on his areas of expertise including real estate acquisitions, disposals, transactions, strategic consulting, and development advisory. It lists past clients and details some representative projects he has worked on involving office developments and transactions in London, the UK, Europe, and internationally.
The document summarizes a clinical study that compared the performance of a two-step self-etching adhesive system (Clearfil Protect Bond) and a one-step self-etching adhesive system (Xeno III) over one year. 163 restorations were placed in noncarious cervical lesions in 35 patients using the two adhesive systems. The restorations were evaluated at baseline and 3, 6, 9, and 12 months using criteria such as color matching, marginal adaptation, retention, etc. At one year, the retention rate was 100% for the two-step system and 96% for the one-step system. Both systems showed excellent performance during the one-year clinical trial, though the two-step system
A Infrared hyperspectral imaging technique for non-invasive cancer detection.IJERD Editor
Hyperspectral imaging(HI) is an emerging technology in the field of biomedical engineering which may be used as a non-invasive modality for cancer characterization. In this project, we propose to investigate hyperspectral imaging for the characterization of gastric cancer. The hyperspectral imaging has been used for the detection of various kinds of human cancer; breast, gastric, prostate and tongue. A research group has also investigated the use of reflectance imaging to detect canine cancer using fluorescent dyes. The use of hyperspectral imaging, however, has been limited for the characterization of cancer. In this project, we have already acquired many hyperspectral images of tumors. The malignant tissue has relatively low reflectance intensity compared to the benign tissue. The decreased reflectance intensity observed for malignant tumors is due to the increased microvasculature and therefore higher blood content of cancerous tissue relative to benign tissue. In the future, we will normalize and preprocess the spectral dataset. We propose to apply various algorithms such as Support Vector Machine, Linear Discriminant Analysis and Principal Component Analysis on the spectral data to discern the malignant and benign tumors. The advantage of cancer detection using hyperspectral imaging is that it is non-invasive, highly efficient and less time consuming than traditional methods like biopsy.
Shell produces transformer oils based on gas-to-liquids (GTL) technology that can help enhance transformer reliability. GTL-based oils have higher flash points, lower densities, and better thermal properties than conventional mineral oils. They are essentially free of sulphur and have very low aromatic and unsaturated contents. This reduces the risk of oil-related copper corrosion and gives the oils superior resistance to degradation, oxidative stability, and miscibility characteristics compared to conventional oils. Testing at the University of Manchester found GTL-based oils withstood higher voltages during lightning impulse breakdown tests, indicating greater resilience to voltage transients. Shell believes its GTL oils can help increase transformer lifespans and reliability.
Myanmar Business Today is Myanmar’s first bilingual (English-Myanmar) business newspaper, distributed in both Myanmar and Thailand. MBT covers a range of news encompassing local business stories, special reports and in-depth analysis focusing on Myanmar’s nascent economy, investment and finance, business opportunities, foreign trade, property and real estate, automobile, among others. MBT also provides detailed coverage of regional (ASEAN) and international business stories.
Myanmar Business Today’s target readers are foreign and local investors, businesspeople and government officials, and our advertisers are also those who try to reach this niche market in Myanmar. We provide best solutions for our advertisers with our content, outstanding print and paper quality, and superior distribution chain. We convey our advertisers’ messages to readers not only in Myanmar but also in Thailand, Southeast Asia’s second largest economy.
For more information please visit our website www.mmbiztoday.com.
Facebook: www.facebook.com/MyanmarBusinessToday
Twitter: @mmbiztoday
Linkedin: http://www.linkedin.com/company/myanmar-business-today
Guidelines for creating a qm certificate for delivery in product lifecycle ma...ritenpatel
This document provides guidelines for creating a quality management certificate for delivery in SAP. It describes the necessary configuration settings, including defining certificate types and condition types. It then outlines the steps to create a certificate profile, assign certificates to materials and customers, record inspection results, create a delivery, and generate the quality certificate for delivery. The document is intended as a reference for QM consultants.
Dementia innovation martin orrell presentation - open forum eventsAlexis May
The Memory Services National Accreditation Programme (MSNAP) aims to improve the quality of memory services through an accreditation process. Over 95 services participate, with 46 accredited and 31 accredited as excellent. The process involves self-review, peer review, and review by an advisory committee. It focuses on standards for assessment, diagnosis, care, and support. Accredited services show improvements like increased staff morale, benchmarking, and reassurance for commissioners. Patient and carer feedback is positive about the caring and respectful treatment received. The accreditation process promotes ongoing quality improvement.
It has never been easy to recommend something to other people, including your friends and not to
mention people you have never met or talked to. Just like users in your online shop! If you run an ecommerce
business, you should know how important it is to recommend the right products to the
right people in order to encourage them to buy more and come back to you for more in the future.
Having said earlier how difficult it is to recommend, so, what should you do to avoid mistakes when
displaying your product recommendations to complete strangers? What’s more, your
recommendations have to hit the right target, but how? It is not easy at all, but doable.
This document provides a unit plan on cell structure and function for a 10th grade biology class. The unit will last 21 days and cover key concepts about cellular structures and their roles in essential life processes. Students will learn about organelles, membrane transport mechanisms, energy production through respiration and photosynthesis, protein synthesis, and differences between prokaryotic and eukaryotic cells. Assessment will include a summative test and a lab observing cells under a microscope. The overall goal is for students to understand how cells carry out functions necessary for living organisms.
This document describes how real-world data was used to help expand a clinical trial for a rare disease. Specifically:
1. Claims data was analyzed to identify patients diagnosed with the rare disease and their physicians, applying inclusion criteria like diagnostic tests and drug treatments. This sized the national patient population and located diagnosing/treating doctors.
2. Physicians were mapped to local hospitals to identify areas with high concentrations of relevant patients and doctors.
3. A density analysis identified the top 20 hospitals that could serve as potential new clinical trial sites based on clusters of physicians and their patient counts. This innovative use of real-world data provided new insights to strengthen the company's rare disease research program.
This document discusses how cognitive computing using IBM Watson can transform various areas in the insurance industry by going beyond traditional predictive analytics. It provides examples of how Watson can be used for underwriting advisors, wealth advisors, customer self-service virtual agents, claims adjusting, and other areas. Watson understands natural language, generates hypotheses, and learns as it analyzes large amounts of structured and unstructured data. This allows it to help insurance professionals make more informed decisions.
A general overview of the past quarter's financial market performance. It includes performance of stocks and bonds by country, asset class, and a small newsletter titled "Should Investors Sell After a Correction?". Also includes market performance compared to recent headlines.
Prospective identification of drug safety signalsIMSHealthRWES
At a time of growing demand for more accurate and timely
drug safety evidence, a landmark study supports the value of
electronic medical records (EmR) for detecting new adverse
reactions.
Building innovative, effective RWE platformsIMSHealthRWES
As more pharmaceutical companies pursue RWE as a core
capability in their organization, they have been increasing their
investment in integrated evidence platforms.
The document discusses insights from a survey of 12,000 consumers in 24 countries about their insurance needs and preferences. Key findings include:
- UK insurance customers are looking for more personalized care and do not trust insurers. Nearly half switch insurers due to unmet needs.
- Customers value transparency over price and brand. They want insights into their risks and claims. Loyalty increases when customers feel their insurer understands their needs.
- The rise of connected devices presents an opportunity for insurers to use new data sources to improve customer experience and loyalty, though privacy concerns remain.
An overview of financial markets during the last quarter of 2015 and a chart graphing market performance over the quarter alongside major financial news. Contains summary's of world stock market performance as well as performance separated by country, asset class, and a small part on the effects of global diversification. Topic for the quarter is "The Rise of Short-Term Rates".
The document provides information about the TOEIC listening test, which is divided into 4 parts. Part 1 involves listening to statements about pictures and choosing the best description. Part 2 involves listening to questions and responses. Part 3 involves listening to conversations and answering questions about them. Part 4 involves listening to talks and answering questions. Directions are provided for each part, along with examples.
- The document analyzes misperceptions about migraine and its treatment. It finds that while migraine affects more women, over half of diagnosed migraine patients are over age 40, contradicting the idea that it only impacts young women.
- It also finds that the majority (76%) of diagnosed adult migraine patients have cardiovascular risk factors that caution against the use of triptan medications, much higher than generally believed. Having a migraine diagnosis increases the risk of future cardiovascular events.
- Current treatment patterns show triptan use is lower in high-risk patients than others, and off-label opioid use is higher, suggesting this population is underserved by existing options.
An overview of financial markets during the first quarter of 2016. The market review features world capital market performance and a timeline of events for the past quarter. It begins with a global overview, then features the returns of stock and bond asset classes in the US and international markets.
The report also illustrates the performance of globally diversified portfolios and features a quarterly topic, which is "Free Throws" -- a sports analogy from Dave Butler to help investors apply discipline in a stressful market.
Integrate RWE into clinical developmentIMSHealthRWES
With greater application of RWE throughout the pharmaceutical
lifecycle, learnings are emerging that offer guidance for
approaches to derive the maximum value. This article captures
the author’s experience at a leading international biotech, with
insights for smoothing RWE assimilation into clinical
development and realizing the benefits it brings.
This document profiles Nicholas Ridley and his 35 years of experience as an independent property consultant in London. It provides details on his areas of expertise including real estate acquisitions, disposals, transactions, strategic consulting, and development advisory. It lists past clients and details some representative projects he has worked on involving office developments and transactions in London, the UK, Europe, and internationally.
The document summarizes a clinical study that compared the performance of a two-step self-etching adhesive system (Clearfil Protect Bond) and a one-step self-etching adhesive system (Xeno III) over one year. 163 restorations were placed in noncarious cervical lesions in 35 patients using the two adhesive systems. The restorations were evaluated at baseline and 3, 6, 9, and 12 months using criteria such as color matching, marginal adaptation, retention, etc. At one year, the retention rate was 100% for the two-step system and 96% for the one-step system. Both systems showed excellent performance during the one-year clinical trial, though the two-step system
A Infrared hyperspectral imaging technique for non-invasive cancer detection.IJERD Editor
Hyperspectral imaging(HI) is an emerging technology in the field of biomedical engineering which may be used as a non-invasive modality for cancer characterization. In this project, we propose to investigate hyperspectral imaging for the characterization of gastric cancer. The hyperspectral imaging has been used for the detection of various kinds of human cancer; breast, gastric, prostate and tongue. A research group has also investigated the use of reflectance imaging to detect canine cancer using fluorescent dyes. The use of hyperspectral imaging, however, has been limited for the characterization of cancer. In this project, we have already acquired many hyperspectral images of tumors. The malignant tissue has relatively low reflectance intensity compared to the benign tissue. The decreased reflectance intensity observed for malignant tumors is due to the increased microvasculature and therefore higher blood content of cancerous tissue relative to benign tissue. In the future, we will normalize and preprocess the spectral dataset. We propose to apply various algorithms such as Support Vector Machine, Linear Discriminant Analysis and Principal Component Analysis on the spectral data to discern the malignant and benign tumors. The advantage of cancer detection using hyperspectral imaging is that it is non-invasive, highly efficient and less time consuming than traditional methods like biopsy.
Shell produces transformer oils based on gas-to-liquids (GTL) technology that can help enhance transformer reliability. GTL-based oils have higher flash points, lower densities, and better thermal properties than conventional mineral oils. They are essentially free of sulphur and have very low aromatic and unsaturated contents. This reduces the risk of oil-related copper corrosion and gives the oils superior resistance to degradation, oxidative stability, and miscibility characteristics compared to conventional oils. Testing at the University of Manchester found GTL-based oils withstood higher voltages during lightning impulse breakdown tests, indicating greater resilience to voltage transients. Shell believes its GTL oils can help increase transformer lifespans and reliability.
Myanmar Business Today is Myanmar’s first bilingual (English-Myanmar) business newspaper, distributed in both Myanmar and Thailand. MBT covers a range of news encompassing local business stories, special reports and in-depth analysis focusing on Myanmar’s nascent economy, investment and finance, business opportunities, foreign trade, property and real estate, automobile, among others. MBT also provides detailed coverage of regional (ASEAN) and international business stories.
Myanmar Business Today’s target readers are foreign and local investors, businesspeople and government officials, and our advertisers are also those who try to reach this niche market in Myanmar. We provide best solutions for our advertisers with our content, outstanding print and paper quality, and superior distribution chain. We convey our advertisers’ messages to readers not only in Myanmar but also in Thailand, Southeast Asia’s second largest economy.
For more information please visit our website www.mmbiztoday.com.
Facebook: www.facebook.com/MyanmarBusinessToday
Twitter: @mmbiztoday
Linkedin: http://www.linkedin.com/company/myanmar-business-today
Guidelines for creating a qm certificate for delivery in product lifecycle ma...ritenpatel
This document provides guidelines for creating a quality management certificate for delivery in SAP. It describes the necessary configuration settings, including defining certificate types and condition types. It then outlines the steps to create a certificate profile, assign certificates to materials and customers, record inspection results, create a delivery, and generate the quality certificate for delivery. The document is intended as a reference for QM consultants.
Dementia innovation martin orrell presentation - open forum eventsAlexis May
The Memory Services National Accreditation Programme (MSNAP) aims to improve the quality of memory services through an accreditation process. Over 95 services participate, with 46 accredited and 31 accredited as excellent. The process involves self-review, peer review, and review by an advisory committee. It focuses on standards for assessment, diagnosis, care, and support. Accredited services show improvements like increased staff morale, benchmarking, and reassurance for commissioners. Patient and carer feedback is positive about the caring and respectful treatment received. The accreditation process promotes ongoing quality improvement.
It has never been easy to recommend something to other people, including your friends and not to
mention people you have never met or talked to. Just like users in your online shop! If you run an ecommerce
business, you should know how important it is to recommend the right products to the
right people in order to encourage them to buy more and come back to you for more in the future.
Having said earlier how difficult it is to recommend, so, what should you do to avoid mistakes when
displaying your product recommendations to complete strangers? What’s more, your
recommendations have to hit the right target, but how? It is not easy at all, but doable.
I would define ‘Customer Experience’as:
‘How customers or prospective customers perceive their interactions with your organisation’
Customer experience encompasses every aspect of an organisation’s offering - the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability.
How can you drive a consistently good and improving Customer Experience for your customers or prospects?
In this A to Z I’ll give you some of the answers and some tips from Oak Consult
Lean product discovery: Build the right sh*t - ProductCamp Austin - PCA19Daniel Katz
How do you know what you should be building? Are your customers requests actually what they need? Do they know what they want? … and more importantly, what’s the real cost of getting it wrong? Lean Product Discovery is an easy way to help answer these questions and validate (or define) what you’re about to build. Reconsider your ever growing backlog of epics and stories into a validated list of customer value. Transform your team from being a “feature factory” to becoming a squad of strategic feature ninjas. In this session we will overview Lean Product Discovery, go over strategies, tactics and tips to establish an environment of testing and validation. Although I’m categorizing this under “Product Strategy,” this topic crosses into half of the categories offered. Nobody puts Lean Product Discovery in a corner.
Presenter: Dan Katz Dan Katz is a user-centric technologist who creates products that people want to use. He’s passionate about lean product discovery and user psychology, mixed metaphors, craft coffee and ice cream. Dan is a Director of Product Management at CA Technologies. When not focused on his users, he can be found masquerading as an Agile coach preaching the philosophy of kaizen.
31 ways to deliver a dymanic sales presentationMilky Shawn
The document provides 31 tips for delivering dynamic sales presentations. Some key tips include learning about the customer's needs through open-ended questions, focusing on benefits rather than just features, believing in the product or service, differentiating yourself from competitors, and being enthusiastic. The document was adapted from a book that provides a blueprint for incorporating customer-focused selling strategies.
1) 82% of salespeople fail to differentiate themselves or their products, 86% ask the wrong questions, and 62% fail to earn the right to ask for a commitment.
2) To improve sales skills and performance, salespeople must acquire the right attitude, skills, knowledge, and understand sales processes.
3) It is important for salespeople to prepare a master sales plan that identifies the target audience, their needs and drivers, and highlights the unique benefits of the product to that audience.
This document provides guidance on developing an effective project description and marketing strategy with little to no budget. It discusses finding a problem and providing a solution for customers. Marketing a product's benefits rather than just features is also emphasized. The document then covers developing a brand vision and voice through an concise project description that introduces the business and why the target audience should care about the solution being provided.
1) To be good at innovation, a company must be good at product development and execution. This requires having a strong product discipline that can operate independently from other departments.
2) Most companies are only good at some aspects of product development, rather than having a holistic product discipline. To truly excel at innovation, a company needs to develop a product team that can work autonomously.
3) When pursuing new products and innovations, companies should focus on solving high-value problems that people truly care about, rather than low-value or superficial issues.
1) To be good at innovation, a company must be good at product development and execution. This requires having a strong product discipline that can operate independently from other departments.
2) Companies should focus on solving high-value problems that people truly care about. It is important to deeply understand the problem through direct engagement with customers before developing solutions.
3) Successful products create value for both the business and customers. They require more than just technical excellence - other aspects like pricing, support, and branding must also be strong.
Understanding the Jobs to be Done Framework in Product Management Amanda Ralph
The document discusses how focusing on product features alone will not drive material increases in sales, and that companies should instead understand the "job to be done" by customers through their products. It provides an example of a milkshake company that increased sales by understanding customers used milkshakes to make their commute less boring, rather than focusing on flavors or sizes. The document outlines tools and processes for understanding customer needs and jobs to be done in order to design products that better solve customer problems.
The Minimum Loveable Product: Go Beyond the Minimum Viable ProductDialexa
Minimum Viable Products (MVP) rarely make "good" products. We discuss an alternative: the Minimum Loveable Product. In the world of platform engineering, coordinating your software (and perhaps hardware teams) to deliver a valuable product that your target audience will use is critical to success.
http://by.dialexa.com/beyond-the-minimum-viable-product-why-you-should-build-a-minimum-loveable-product
Growth through Empathy: Learn from example to level up your marketing and con...AJ Davis
Growth through Empathy is a webinar series to help you win over customers by understanding how they think and what's important to them. Sign up for our monthly webinars here: http://growththroughempathy.com/
View the past recording here: https://www.youtube.com/watch?v=MLbAryV-poc&feature=youtu.be&t=3&ab_channel=ExperimentZone
By the end of each session, you'll walk away with actionable advice you can apply to broaden your marketing reach and improve conversion.
In this session, we give real advice to real brands, DIG and DesigNooks.
This document provides 10 tips for new product managers to get off to a flying start in their new role. The tips include finding the right people to talk to, asking smart questions to understand customer needs, analyzing the collected data without jumping to solutions, understanding the product through use and research, measuring the right key performance indicators, communicating findings internally, and continually developing skills to improve performance. The overall message is that good product management is about delivering customer-centric products that provide business value through a blend of logic, insight and creativity.
Content Scheduler - BEST Content Strategy .pptxAndy Lambert
The BEST Content Strategy
Jordan and I been creating social media content for business for many years, and we both the share the same mission to simplify the social media for small businesses.
So, we’ve decided to help out those that are time-poor and in need of a little inspiration.
We’ve created the BEST content strategy to give anyone a simple to follow structure to create a social media strategy.
The strategy is built around four ‘pillars’. (See these as the foundations, that all content is created on)
👋 Bond (Introduce and Engage)
🏫 Educate (Build trust through providing value)
💅 Showcase (Demonstrate your expertise)
📣 Tell (Define the action you want your followers to take)
On top of these ‘pillars’ we have ‘topics’. The topics give the outline for the post that you’ll create.
Sales skill devlopment-How to mastery over sales and make sales conversionDr.Mukesh Garg
No matter the type of business, sales and marketing are the heartbeat of growth and development. This makes sales representatives one of the most important members of a business’s team. Some people have innate abilities that make them good sales representatives, but the best sales reps have spent years honing their skills. Sales development skills come with time, experience, and training from qualified coaches and leaders. There are so many facets to sales and marketing skills, that up-and-coming reps often struggle with the wealth of information they need to internalize.
Whether coaching a team of new sales reps for business purposes or otherwise, grasping the basics helps to break down these sales development skills into an easier-to-understand and teach format. Here are eight must-have sales development skills every sales rep should have.
Hello myself Dr Mukesh Garg
I am a senior consultant at Garg Hospital and Director Found of Fotokart Digital private limited
eager to meet you to discuss business mindset and day-to-day challenges in our business and personal life, and practically used handpicked solutions for these challenges
If you are doing any business of selling products or service provider and want to create an online store
You can download and try our free marketplace app a business solution tool
https://play.google.com/store/apps/details?id=com.fotocart
The document summarizes the agenda and key learnings from Easy6 India's Sixth Annual National Usability Conference in January 2006. It discusses several presentations on approaches to user experience design and customer-centric innovation. Intuit's approach focused on observing customers, identifying pain points, and modifying products based on customer feedback. Portigal Consulting emphasized the importance of directly observing and interviewing customers to deeply understand their needs and cultural contexts. Oracle's presentation discussed developing user interface standards through a process of requirements gathering, usability testing, and reviews. The final presentation provided best practices for establishing a strategic user experience organization and maturing user experience within a company.
The document provides guidelines and expectations for a 4-day training workshop. It outlines rules including no cellphone use during sessions and only brief breaks. Participants are expected to actively participate, focus on topics, and score an average of at least 85% on daily exams and final interview. The purpose is to certify the first batch of managers to help smooth registration processes and conduct their own group meetings.
The document provides 30 strategies for preselling products to potential customers before an official product launch. These strategies include demonstrating the product, outlining what is included, providing samples, excerpts or demos of the product, sharing endorsements or reviews, and generating interest through contests, articles or by revealing limited details to stimulate curiosity. The purpose of preselling is to educate potential buyers about the product and benefits so they are more interested and persuaded to purchase when it launches compared to just doing a direct sale. Testing different preselling strategies is recommended to see which approaches are most effective at converting sales.
The document provides 30 strategies for preselling products to potential customers before an official product launch. These strategies include demonstrating the product, outlining what is included, providing samples, excerpts or demos of the product, sharing testimonials or reviews, and generating interest through contests, articles or by revealing limited details to arouse curiosity. The purpose of preselling is to educate potential buyers about the product and benefits so they are more persuaded to purchase when it launches compared to just doing a direct sale. Testing different preselling strategies is recommended to see which approaches are most effective at converting sales.
2. What is Product Demonstration?
Standing in front of a crowd and talking intelligently about your
product, demonstrating it and then trying to convince your audience to
do whatever it is you want them to do is not an easy thing. Product
demonstrations require knowledge of the intrinsic details of your
product, strong salesmanship skills and good presentation etiquette.
4. The Product Specialist needs to be ready to demonstrate a product. From appearances (demo
area clean and stocked; clothes cleaned and pressed; hair combed and shoes shined) to education
(product knowledge is ingrained; the product is operational; the presentation has been practiced). Do
you have a back-up plan if the product fails? Are you ready to handle objections? Are you rested and
looking successful and confident?
Product Demonstration Tip #1 = Be prepared
The Product Specialist needs to be ready to demonstrate a product. From appearances (demo area clean
and stocked; clothes cleaned and pressed; hair combed and shoes shined) to education (product knowledge
is ingrained; the product is operational; the presentation has been practiced). Do you have a back-up plan if
the product fails? Are you ready to handle objections? Are you rested and looking successful and confident?
Product Demonstration Tip #2 = Stand during the demo
Often – and usually toward the end of a long demonstration day – an in-store demonstrator will want to sit
down. Don’t do it. Your customer will see this as a sign of disinterest. As presenter, you’ll appear more in
command and in control if you stand. Sitting implies laziness, disinterest, and tiredness. It will be easier to
hold the customers’ attention when you stand. And if you have customer brochures to hand out, don’t
hand them out until after the demonstration. It will be hard to hold the customer’s attention while they are
reading company information.
5. •Product Demonstration Tip #3 = Engage the Customer
Even if you were given a prepared presentation script, let the customer direct the demonstration. Turn the
demonstration into a conversation instead of a speech. Ask questions that have meaning and will lead to more
questions and discussion. “Most people have been raving about this feature, is this something you would use on a
daily basis?”
•Product Demonstration Tip #4 = Listen to the Customer
Even if you were given a prepared presentation script, let the customer direct the demonstration. Turn the
demonstration into a conversation instead of a speech. Ask questions that have meaning and will lead to more
questions and discussion. “Most people have been raving about this feature, is this something you would use on a
daily basis?”
•Product Demonstration Tip #5 = Involve the Customer
Confucius said it best. “Tell me and I’ll forget; show me and I may remember; involve me and I’ll
understand. “ When it comes to product demonstrations, showing a customer how the machine works isn’t good
enough. For greater results from your demo, have the customers hold the item; have them press the buttons; have
them touch, taste and smell the results. The next time the customer asks, “Can this machine do ____?”, Your
response should be, “Here…do it yourself; I’ll walk you through the process.”
6. •Product Demonstration Tip #6 = Be honest with the Customer
‘Fake it ‘til you make it’ may be a common catchphrase in self help seminars, but it won’t work in product
demonstrations. If the customer asks a question you don’t know the answer to, don’t fake it. Promise the
customer that you’ll get back to them with the answer—and don’t forget to do it; or send them to where
the answer can be found. “You’ll find more information about that on our company’s website at www…..” If
you’re not sure exactly how the product does something, don’t try to work through the problem together
with the customer. If the answer is not easily discovered, the product will seem complex and the
demonstrator inadequate.
•Product Demonstration Tip #7 = Be ready for the Customer’s questions
Before answering a customer question, repeat the question or ask for clarification if necessary. For example,
if the customer asks, “Does this come in red?”, a wise product demonstrator will ask a clarification question
such as, “Do you want this in red?” or “Are you saying that no other color will work for your
situation?” Customer questions and objections can easily be handled if you’re prepared for them. Make a
list of Frequently Asked Questions– and their proper responses—and practice the correct responses until
they roll off your tongue naturally and confidently. An objection about a product’s price tag, for instance,
can be handled naturally and confidently if you prepare an answer in advance. Prepare an answer for every
question and objection you anticipate.
7. •Product Demonstration Tip #8 = Demonstrate the greatness vs. Asserting the greatness.
Here’s a little secret: Your competitor’s website claims that they are the best in the business. And did you know that their
product brochure states that their product is state-of-the-art and best in class? When demonstrating a product, avoid
telling the customer how great the features are. Show him instead.
•Product Demonstration Tip #9 = Don’t overwhelm the Customer (Demonstrate—don’t train)
Here’s novel idea: when you demonstrate a product, just demonstrate the product. Your job is to demonstrate a product
not to train a purchaser on how the product operates. A fine line, I know, but an important distinction. For example,
when you took the car out for a demo ride you got a sense for how it handles, how it feels, how it looks. It wasn’t until
you got the car home that you opened the owners’ manual to learn how to program the radio. A customer who endures
a seemingly endless parade of menu screens, icons, and blinking cursors may lose focus, turn bleary-eyed, and eventually
tune out. You can’t show someone how easy your product is to use by making it look complicated.
•Product Demonstration Tip #10 = Plan to be spontaneous
When you add original thoughts, examples, and stories to your demonstration you attract the attention of your
customer. An interesting story may even answer a customer question or objection. Draw on personal experiences for a
spontaneous demonstration or jot down some stories in advance to be dropped into conversation when needed. “I got a
call last week from a customer who bought this same unit last year….”; “I have this same machine at home and my
husband….”
8. What do we need to do in product
demonstration??
9. Here are the guidelines for the Product
Demonstration:
• Make them feel that we are focusing on Quality of Service and Customer Satisfaction!
• Briefly introduce our Company, Focus on who we are and what we do.
• Discuss What Reverse Osmosis is and how our system is different from other systems.
• Discuss how Central Water Filtration concept works and the benefits of if for them. Like
putting one system to all the water points of the house or commercial area.
• If doing product demo on finished projects, house, or office discuss how our system will
be installed and the benefits of it for them.
• Then discuss our main products and the benefits of each of it.
• Then assemble the demo kit to show to them how RO system works.
• Do water test sampling (TDS, ELECTROLYSIS, PH READING, etc.)
• Explained to them each results and do comparisons.
• Highlight the service maintenance of our systems and the benefits of it to them.
• Then always engage client to the discussion / demo so that they will be more interested.
11. The Water Quality Association (WQA) - Is a not-for-profit association for the residential commercial, and industrial water
treatment industry. WQA represents more than 2,700 member companies around the globe. Our membership is comprised
of equipment manufacturers, suppliers, dealers and distributors of water quality improvement products and services.
WQA proudly serves as an educator of water treatment professionals, certifier of water treatment products, public
information resource and voice of the water quality improvement industry.
National Sanitation Foundation (NSF) - Manufacturers, regulators and consumers look to NSF International for the
development of public health standards and certification programs that help protect the world’s food, water, consumer
products and environment. Our mission is to protect and improve global human health. As an independent, accredited
organization, we develop standards, and test and certify products and systems. We provide auditing, education and risk
management solutions for public health and the environment.
Bisphenol A Free (BPA) - Bisphenol A (BPA) is an industrial chemical that has been linked to heart disease, diabetes and
other adverse health impacts. Used most commonly in polycarbonate plastic products and epoxy resins. The BPA-Free
Packaging logo indicates that the packaging was formulated using no BPA. BPA is omnipresent in the environment from a
multitude of sources making the complete elimination of BPA from products non attainable. BPA is found in dust, air and
water and could contaminate BPA free packaging. Given these limitations, trace amounts of BPA in packaging are
unavoidable and as part of the BPA Free Package program such trace amounts that do not exceed a reasonable threshold
based on a scientifically sound principle will be considered BPA-Free.
Safer alternative substances used in BPA-Free Packaging are not known human carcinogens or reproductive toxicants that
cause birth defects, reproductive harm, or developmental harm.
National Association of Home Builders (NAHB) - Is a trade association that helps promote the policies that make housing
a national priority. Since 1942, NAHB has been serving its members, the housing industry, and the public at large.
13. Who is Advanced Living Solutions?
Advanced Living Solutions, having been in business for over 17 years offering
central vacuum systems to over a thousand residential/commercial clients across
the GCC area. We exclusively represent two leading companies, BEAM
ELECTROLUX and DISAN, global leaders in their respective areas of specialty. We
take pride on our highly trained & qualified staff that aims to give the best
service.
Advanced Living Solutions, being a service and solution company, has added
water filtration solutions for all types of applications to our portfolio. We provide
a wide range of Sediment Filtration, Reverse Osmosis (RO) Systems, Ionization
Systems, dispensers & water bottles. Our solutions not only ensures that the
water is clean but we enhance the water to make it the best water you can get.
Our solutions are comprehensive; not only cleaning and enhancing the water, our
methods of transporting, dispensing and storing water are just as innovative.
Our solutions are designed to enhance quality of life and can be appreciated and
used by everyone.
14. Water Solutions
Since water is the essence of all life, It should be no surprise
that our first solution is for Water; our focus is on not only
potable / drinkable water, but also on water the way you want
to drink it, customized to your taste and health requirements.
Our Bodies are made up of 72% water; our skin is made up of
80% water and our blood is made up of 90% water! In order
for our bodies to perform its daily functions, we rely on clean
water. And don’t forget our kids, since their immune and
detoxification systems are not fully developed until adulthood,
clean and safe water is even more important for them during
their growth stage.
There are all sorts of types of water out there, and since most
of us live in Urban areas, with no direct access to natural
water sources, we depend on commercial water, which is
available to us thru distribution systems that are often filled
with chlorine, disinfection by-products, fluoride and other
harmful toxins.
15. Water Solutions
We are offering you filtration systems that are safe, environmentally
friendly and best of all, a system that you can depend on at home;
We start by filtering the water; even if the water is of high quality from
the municipality source, one can never be sure of the last few meters to
your tap, better to be safe than sorry.
Our solutions give you water at any point / source you like, providing
convenience, and eliminating the need to purchase bottled water,
making the solution both environmentally and hygienically more
friendly.
We customize and enhance your water based on your health
requirements; removing all odors and chlorine and other toxic / harmful
elements, then adding beneficial minerals, the optimal PH alkalinity,
and even ionizing the water to enhance the potency and absorption of
minerals, hydrogen & oxygen by your body.
We provide options to have hot / cold water available immediately from
the tap, adding convenience and energy savings.
To complete our solution package, we also offer bottles to store /
transport your water that are both healthy & hygienic vessels to hold the
water as well as environmentally friendly.
16. Types of Filtration Systems
There are many types of filters for various uses, our selected offerings are:
Sediment filters: Used for whole house water filtration when the water source is not a major
concern; meaning if the filtered water is not specifically for drinking / cooking. Sediment filters
remove sediments before they accumulate in the tanks, deteriorating the water texture and
quality as well as contributing to the eventual erosion of the actual tanks, and it also removes
chlorine before using for showers / brushing your teeth, washing your face/ hands.
Recommended for personal hygiene use such as showers & bathroom faucets.
Reverse Osmosis: Although this process is not the most efficient in terms of speed and amount
of filtered water created (since it does have significant amount of wastewater), however, the
result cannot be argued! When put through our selected several stage filter the outcome is pure
water. This water is so pure that we actually recommend reconstituting minerals to it that are
beneficial to both individual taste and health.
Mineral / Alkaline Filters: Mainly used after using Reverse Osmosis, in order to add back
beneficial minerals in the case of the mineral filter. The Alkaline filter will create an optimal PH
level, which should be between 7-9, to counteract the acidic buildup in the human body. Both of
these can be used as standalone on any water source you have in order to enhance the quality
of water you drink.
17. Ionizers
Ionizers: These machines pass a current over conductive plates, generally made from Platinum. When the water is passed
through these electrically charged plates, the effect is creating smaller water molecules that are more easily absorbed by
the body, translating in to better overall hydration, something of paramount importance to everyone, especially in our
regional climates.
Ionizers can also create water that is:
Alkaline: Counteracting the body’s acidic composition and acting as a natural detoxifier. Increasing the body's antioxidant
levels has been linked in numerous studies with higher energy levels, anti-aging effects and disease inhibiting properties in
everything from ulcers and arteriosclerosis to diabetes and even cancers.
Cooking with alkaline water dramatically improves the flavor of vegetables, rice, pastas, soups and teas. In addition,
though most plants prefer slightly acidic soil (see below), certain plants such as eucalyptus, fichus, juniper, aloe, yucca,
lilacs and irises thrive on alkaline water.
Higher Alkaline water levels (pH of 10 or more) are great for thoroughly washing fruits and vegetables to remove harmful
bacteria and pesticides; makes a great stain remover for removing coffee, oil, grass and other stubborn stains; and
dramatically enhances kitchen, bath and other household cleaning chores.
Acidic: When Acidic water is applied topically to skin, it exfoliates the skin removing dead cells and acts as an astringent
which tightens the skin, removes fine lines and wrinkles. And, because acidic water kills surface bacteria on the skin, it also
helps fight acne and blemishes without harmful chemical residues. Shampooing and rinsing your hair with acidic water
enhances shine, manageability and reduces breakage. Acidic water can also enhance certain plant growth such as roses,
sunflowers, begonias, many vegetables including squash and melons, azaleas, rhododendrons, hibiscus, tomatoes,
strawberries and blueberries.
18. Heaters /Chillers
Dispensers
Heaters / Chillers: These devices have been selected
to be the perfect standalone filter (built in RO system)
and heater / chiller in one, or they can be used just as
a heater / chiller and connected to a water line with
water that is already filtered.
The benefits asides from the obvious, convenience to
have hot (up to boiling) / cold water available
immediately from the tap. You no longer need to
store water in the fridge to cool / continuously boil
water every time you want to have a hot beverage.
We also offer dispensers that dispense sparkling
water, amount of carbonation can be adjusted to your
taste.
19. Double Wall Bottles
Bottles:
After we filter the water and enhance it with our mineral / Alkaline filters
and even Ionize the water, you do not want to put it back into any plastic
bottles. Not only is this adding to environmental waste, but it is also
proven to be unhygienic. As part of our complete solution, we offer you a
range of bottles to fit your every need and are child safe and child proof
as well.
The bottles we have selected are tested and specified for the highest
quality of water preservation. We also focus on double walled / vacuum
bottles, with benefits including high insulation holding the temperature
of your water / beverage longer and eliminates condensation that can
damage / mark your furniture.
Overall, the best and safest vessel to hold your filtered water is glass /
stainless steel (food grade) bottles, and purchasing silicone sleeves makes
glass bottles more child friendly and protects them from breakage.
20. Central Vacuum
Advanced Living Solutions has been providing central vacuum systems in Dubai
for 17 years now. We offer services not limited to residential but to commercial
establishments as well. We represent two of the leading companies in their
respective areas of specialty.
• Lightweight control: vacuuming is light housekeeping,
not a weight-lifting exercise or obstacle course.
• The quiet way to clean: Experience a quiet moment listening to the birds
outside or listening to music while vacuuming.
• Nothing to sneeze at: Leave the allergies outside. Indoor air pollution is one of
the most common problems for allergy sufferers.
*NAHB stands for National
Association of Home Builders.
21. Residential Applications
• Advanced Living Solutions is the sole distributor of Beam in the GCC.
• Electrolux is the world's largest manufacturer of vacuum cleaners.
• BEAM by Electrolux Central Vacuum Systems has become the world's
leading manufacturer and marketer of central vacuum systems.
Approximately one-third of all central vacuum systems are produced by
BEAM by Electrolux Central Vacuum Systems. The company also is the
global market leader in all vacuums. Beam, Electrolux and Eureka Central
Vacuum Systems and accessories are sold in more than 50 countries.
22. Residential Units could cover homes, apartments, flats or villas with areas of
3,500 - 15,000 square feet.
Cleans 3,500 to 15,000 square feet
Self – Cleaning Filter
GORE technology filters 98% of particles down to 0.3 microns. No
need to ever purchase a filter bag or clean your filter.
Built-in utility inlet for garage or basement use
Quiet Pak™ Sound Insulation System
Makes BEAM the quietest central vacuum in the industry.
Anti-Vibration Mounting System
Twist-Lock bucket is easy to remove, empty and replace
It can handle any residential floor plan or even light commercial
applications.
23. • Disan specialised solutions has been out on the market installed to
more than 50 countries all over the world providing Commercial
installations that are ideal for large establishments like hotels, hospitals,
factories, platforms, restaurants and even large mansions / palaces. The
clear position of Disan, as specialist of central vacuum, is the best
guarantee for a competitive and innovative product.
Commercial Applications
24. Types of Water:
• Drinking Water – Usually comes from bottled water or tap water. Used also for cooking and other
food preparations. Total Dissolve Solids are usually lower than raw water but still might contain
contaminants on the water.
• Regular Water – Usually used for bathing and washing in the house or establishment. Total
Dissolve Solids are usually high because of particles present in the water.
26. R.O. Water Systems
Reverse Osmosis is a process in which dissolved inorganic solids (such
as salts and other minerals that have dissolved in the water) are
removed from a solution (such as water). This is accomplished by high
pressure pumps pushing the tap water through a semi permeable
membrane. The membrane (which is about as thick as cellophane)
allows only the water to pass through, not the impurities or
contaminates. These impurities and contaminates are flushed down
the drain as waste water.
27.
28. These are some of the benefits of R.O Water Filter System:
Superior Quality Water
Great Tasting Water
R.O take out all sediments, good and bad minerals, our system adds only essential
minerals that our body needs.
Convenient, readily available anytime from your tap and no need to buy and carry
anymore bottled water from supermarket.
Improved Health & Well Being by not drinking water from the plastic bottle.
Environmentally Friendly (no plastic bottles will be used)
Protecting your Children’s health.
Comfort in knowing exactly where the water you drink comes from.
Cost Saving.
No need to store water on plastic gallons or plastic bottles.
29. Types of filter stages used in R.O Water Filter Systems:
(1st stage) 5 – Micron Sediment Filter: It is effective in removing dirt, rust and sand
particles.
(2nd stage) Block Carbon Filter: It removes free chlorine, odor, organic contaminants,
pesticides and chemicals that contributed to taste and odor.
(3rd stage) 1 Micron Sediment Filter: Removes fine particles and rusts.
(4th stage) TFC Membrane: This membrane removes the following hard water
contaminants that may be present in your water: lead, cooper, barium, chromium,
mercury, sodium, cadmium, fluoride, nitrite, nitrate, and selenium among others.
(5th stage) Post Carbon Filter: It removes any residual impurities and odors from the tank
and provides a finer conditioning of pure water.
(6th stage) Alkaline / Mineral Filter: Gives back healthy and beneficial minerals such as
ionized calcium, magnesium, sodium, potassium ion, which were taken away while
purifying the water.
30. Central Water Filtration System
• Using centralized water filtration system that supply filtered water for
the entire house, villa, office, school, or office. Pipes are usually
installed on several water points of the establishments. So filtered
water is available at all faucets in the house any time.
31. Whole House Water Filter
Used mainly for when the water source is not a major concern;
meaning if the water is not specifically for drinking / cooking. Uses
are for the entire house like bathing, cleaning, laundry and
gardening.
Types of filter used in Whole House Water Filter:
(1st stage) 5 – Micron Sediment Filter: It is effective in removing dirt, rust and
sand particles.
(2nd Stage) Post Carbon Block Filter: It takes out 99% of the chlorine and
organic chemicals. It provides reduction of taste, odor, and color.
(3rd stage) 5 – Micron Sediment Filter: It is effective in removing dirt, rust and
sand particles.
32. (4th stage / optional) UV Water Sterilizer: Use for sterilizing the water to
kill viruses and bacteria's.
These are some of the benefits of Whole House Water Filter:
Cleaned, filtered water emerges from every water point in the house
Healthier showers and baths, chlorine is removed.
Extended life of water using appliances, water tanks and household pipes
(removed sediments).
Softer, brighter and longer lasting clothing
Decrease the usage of laundry soaps
Healthier skin and hair, free of contaminants
33. Water Ionizers
Ionized water is electronically enhanced water created through
electrolysis. It is produced by running normal tap water over negative
(cathode) and positive (anode) electrodes, which ionizes the minerals
in the water by creating positive (hydrogen) and negative (hydroxyl)
ions. The electrodes are composed of titanium and coated with
platinum, which is an excellent and durable conductor.
34. These are some of the benefits of Water Ionizers:
Alkaline water acts as Anti-Oxidant and Detoxifies the Body
Alkaline water fights certain type of gastrointestinal disease
Alkaline water aids Digestion
Alkaline water improves Body Hydration Efficiency
Alkaline water enhances Oxygen Intake
Alkaline water improves Flavor in Cooking
Acidic water is best for skin exfoliation and other skin diseases
Acidic water is best for cleaning the kitchen and the whole house
Acidic water effectively cleans glass, mirrors, and knives
35. Water Dispensers
Our Water dispensers are comes in two types: First type are usually
connected thru the central water filtration system or to the undersink
water filtration system. Second type is the water dispenser with a built-
in RO system. It could be counter top or floor standing with secured
locked button for hot, cold and sparkling water. Other options comes
with UV out, State of the art touch screen control buttons and even ice
bank technology for more hygienic purposes. It can be used for homes,
offices, schools, and commercial areas.
36. These are some of the benefits of Water Dispensers:
Connected directly from the RO system for limitless water supply.
No need to change water bottles / gallons
Best design & material quality to ensure long lasting operation and maintain
quality water
Energy efficient and Environmentally Economical
Hot & cold water available anytime
Sparkling water options available
Safety lock for hot water
Option of UV Light at the end of tap to prevent growth of bacteria
No more monthly payments for water bottles, no hassle,
never run out of water again, no more water spill.
Different models to suit individual looks
37. Water Quality Test Procedures:
• TDS Meter Testing
• Water Electrolysis Procedure
• Demonstration Kit Set Up
• PH Meter Reading (for ionizer)
38. What is TDS Meter Testing?
• Total Dissolved Solids (TDS) are the total amount of mobile charged ions, including minerals, salts or metals dissolved in
a given volume of water, expressed in units of mg per unit volume of water (mg/L), also referred to as parts per million
(ppm).
• Immerse the meter in the water/solution up to the maximum immersion level (2”).
• Lightly tap or stir the meter to remove any air bubbles.
Pockets of air between the electrodes may interfere with the electrical current.
• Wait 10-20 seconds for the reading to stabilize.
In hot (or ice cold) water, wait 20-30 seconds for the meter to compensate for temperature.
• As the water temperature will adjust to room temperature, the reading will change to
accommodate the proper compensation.
• To ensure greater accuracy, turn the meter off and on for each reading.
• Shake any water off the meter after each use.
This is to remove the droplets of water that may adhere to the surface between the
sensors and the housing around them. These drops may interfere with readings.
40. Water Electrolysis Procedure:
• If you're selling in an area with a high chlorine content, this test works well. Carry them in your
demonstration kit. The solution will often indicate a very high TDS numbers in their tap water
and turn black, dirty in their water. This electronic color tester is an effective sales tool that
visually demonstrates the difference between high TDS water and low TDS water.
• Use it as an effective visual demonstration for displaying the differences between a customer's
tap water and reverse osmosis pure water.
• Tap water will turn a blackish-green within seconds and repulse anybody from drinking it.
• It is usually used to show to client the microscopic good and bad particles that is present in the
water.
• Usually done with bottled water and RO water to compare the difference from their TDS level
reading.
42. DEMO SUITCASE Light Commercial RO System:
• 4-Stage Demo Suitcase kit usually used for product demonstration.
• This system is economical and designed for commercial and demonstrative
application. Also a perfect tool for introducing pure clean water to restaurants,
food processing industries, shopping centers, schools and hotels in a cost-effective
way.
• Demo Suitcase works as good as a our 6-stage RO system, reduces up to
+99% of the chlorine, as well as objectionable odors and sediment. Demo
Suitcase also reduces the following hard water contaminants that may be present
in your water: lead, cooper, barium, chromium, mercury, sodium, cadmium,
fluoride, nitrite, nitrate, and selenium. It is a wonderful tool to help people with
better knowledge for their own RO systems!
43. Cartridge Filters of a 4-Stage Demo Kit
System:
• Stage 1 (5 Micron Sediment Filter) - This 5micron sediment filter is made of 100% pure
polypropylene fibers. High capacity filter removes dusts, particles and rusts.
• Stage 2 (Carbon Block Filter) - Composed of high-performance carbon that removes free chlorine,
odor, organic contaminants, pesticides and chemicals that contributed to taste and odor.
• Stage 3 (TFC Membrane) - Made in USA. High rejection TFC type membrane with the capacity of
producing 80 gallons per day. This membrane removes the following hard water contaminants
that may be present in your water: lead, cooper, barium, chromium, mercury, sodium, cadmium,
fluoride, nitrite, nitrate, and selenium.
• Stage 4 (Post Carbon Filter) - NSF approved. This post carbon filter is designed to improve taste. It
removes any residual impurities and odors from the tank and provides a finer conditioning of
pure water.
44. Installation Guide:
1.Loosen the fitting nuts and the cap from the RO membrane housing as shown in the picture.
Unpack the RO membrane and insert to its housing (rubber gasket towards to the open end). When
completed, tighten up the cap with the RO membrane housing and the fittings nut.
2.Turn off water supply. Loose the stainless steel pipe connector.
3.Have feed water connector ready and connect it to the stainless steel pipe.
4.Get deliver valve and seal it with Teflon tape for 14 circles. Then connector it with the feed water
connector.
5.Get tubing white, connect it with deliver valve and the inlet water.
6.Get tubing white, connect it with "Drain Out“.
7.Get tubing white, connect it with "Out Let“.
8.Make sure that you complete No. 1 to No. 7. If so, turn on water supply and plug in electricity.
PS. Let the system run and make water for 2 minutes before officially use / drink it.
45. What is pH in water??
• In chemistry, pH is a measure of the acidity or basicity of an aqueous
solution. Solutions with a pH less than 7 are said to be acidic and
solutions with a pH greater than 7 are basic or alkaline. Pure water
has a pH very close to 7.
46. How to measure pH in Water??
The pH of water tells you how acidic or basic it is. pH scores range from 0 to 14. A pH of 7 is neutral. A
measurement above 7 is basic. A measurement below 7 is acidic. The pH of water can be measured by three different
methods, a pH meter with a probe, a field kit, and litmus paper. This article will show you how to measure the pH of
water using each of these methods.
1. Calibrate the probe and meter following the manufacturer specifications.
2. Collect a sample of the water in a clean container. The container can be made of glass or plastic. The water
sample must be deep enough to cover the tip of the probe. Make sure not to splash or agitate the water when
you take your sample. This may cause the pH reading to be inaccurate.
3. Rinse the probe with water from the sample before placing it in the sample container.
4. Put the probe into the sample.
5. Adjust the meter for temperature if the meter you are using requires a temperature adjustment. Make this
adjustment according to the manufacturer specifications.
6. Wait for the meter to come to equilibrium. The meter has equilibrated when the measurement becomes steady.
7. Read the pH measurement of the sample from the probe according to the manufacturer specifications.
48. Benefits of Water Test For Clients:
• Clients will see the difference from a normal tap water, to bottled water and from a RO filtered
water by means of TDS reading and Electrolysis test.
• TDS reading may indicate the measurement of good and bad particles combined in the water. The
higher the TDS reading is the water is more susceptible to harmful contaminants or impurities.
• Electrolysis test help clients to see the dissolved good and bad particles in the water that are not
visible to our naked eyes. From there they will see the big difference of normal tap water, bottled
water to RO water.
• The demo kit on the other hand is good selling tool that can be used for showing to clients on
how reverse osmosis is usually done. It will give them general information on how RO water is
being produce and what it will benefit them.
• pH meter test is usually applicable if the client is concerned with the acidity of the water. It is
usually used if a water ionizer is the one that we are showing to them.
50. Tips for Selling Units More Effectively:
Justifying the value
• No one really wants another monthly payment. If you go into a home to " sell them an RO," that means
another payment, which also means you're fighting an uphill battle from the get-go. What if you could show
customers it costs nothing to have all the benefits of pure water ? What if it even made them a profit ?
Good news ! That's exactly what you can show them, if you take the time.
• As soon as you're ready to start talking about ROs, you need to ask a few questions. I recommend you have a
sheet prepared to record answers. Figure 1 is one of our forms, which we simply call the "Drinking Water
Survey Form." You want to preface your questioning by saying it "helps determine what equipment to
recommend, and to see how much money you can be saving." We suggest you write the answers down
immediately to the form questions. Take a minute to review this technique.
• I hope you see how this exercise convinces the customer that you're not there just to take their money,
you're there to give them better water and save them money. Another advantage of the form: If there's a
rebuttal, something classic like, " I'll buy it in two months," or " I'll get it next spring when my tax return
money comes in," with a completed form you're already in a great position to overcome this. You've
demonstrated to the customer that by not making the correct decision tonight, they'll not only be continuing
with untreated water buy they'll be wasting money. This is a powerful position to be in, and it works.
51. Figure 1. The Drinking Water Survey Form
Questions:
• Do you buy bottled water for drinking ?
• About how much per month do you spend on drinking water ?
• Do you use bottled water for cooking ?
• If you don't want to drink the water because of its taste or because you wonder what's in it, would you
prefer to boil rice and noodles, etc., in water that was pure and free of chlorine and other chemicals ?
• How many people live in your home ?
• How many commercial beverages including coffee, tea, soft drinks, milk, beer, wine, cool Aid, juice, etc.,
would you say the average member of your household drinks every day ?
• How much would you say an average commercial beverage costs ?
• I am not saying your family is never going to want to drink soda again; but if you had pure, delicious, healthy
water to drink, what percentage of the time would you say they would reach for delicious water ?
• You can have the pure, delicious and healthy water you want for drinking and cooking and it won't cost you a
penny more that you spend now - in fact, you will be saving quite a bit of money, how does that sound ?
52. The tea bag test
Here's an interesting item to add to your demonstration. The premise is to boil RO water and customers "raw"
tap water in separate containers and make tea with both. One serving suggestion with this test: use orange
pekoe tea, not herbal. It's the most common tea in any supermarket.
Put a tea bag in each container. The tea made in the RO water will be much more fragrant and clear. The tea
made in the tap water will be brown, have a lot less fragrance and have an oil slick on the surface with particles
floating in the water. The harder the water, the more distinct the contrast is between the two. The best part of
this demonstration is the difference gets even clearer the longer you leave it. One sales person I know asks
clients to leave the water overnight and look at it in the morning, for an even bigger impact. Be sure to get the
water really boiling, not just warm. I guarantee this demonstration is worth the trouble. (Video)
Video Link: http://www.pure-pro.com/alkaline/tds-video7.html
53. Doggie's Choice
Another demonstration technique includes putting a bowl of RO water and a bowl of tap water, fresh from the
tap, on the floor. Use identical bowls to make sure the test subject-the family dog- isn't used to drinking out of one
of the bowls. Have the family bring their pet in (this test will work with birds, also). The animal will almost always
choose RO water, as they can smell the fact that it has no chlorine. This is the reason why many dogs and cats
drink out of the toilet bowl, toilet water has sat in the bowl long enough for the chlorine to dissipate. Remember,
many people will buy an RO system for their animals, fish or plants, while they'd be unwilling to spend the money
on themselves.
The ice cube demo
Similar to the tea bag test but not as dramatic, it involves putting an ice cube made from tap water into a glass
container filled with RO water. As the ice cube melts, white flakes that look like dandruff leach into the pristine
water. You can make this demo look even worse by bobbing the ice cube with your finger. Also, if the homeowner
is a scotch-and-water drinker, offer to mix a drink for them with RO water. I have sold many a system using this
technique, as real whisky connoisseurs can definitely taste the difference.
54. The TDS test & Color test
In your exhibition / trade show or in your show room. If you're selling in an area with a high chlorine content, this test
works well. Carry them in your demonstration kit. The solution will often indicate a very high TDS numbers in their tap
water and turn black, dirty in their water. How to use the "TDS tester or Electronic Color tester", please
visit http://www.pure-pro.com/tester.htm or please check Water Quality Testing Video.
Video Link: http://www.pure-pro.com/alkaline/tds-video2.html
The taste test
This test is the climax of the demonstration- the last test you do before going for the close. When performing this test,
again move quickly so the chlorine doesn't dissipate from water.
Line the family up and give each member a small amount of RO water in a glass. Explain that you're going to have a
tasting, like a fancy wine tasting, and the first thing you have to do is "cleanse the pallet" by swishing the RO water in
the mouth and swallowing or spitting it out in the sink. Get each member to do this twice so the pallet and tongue are
completely cleansed. Now, quickly fill glasses with tap water and get each member to taste, swishing it around the
mouth as they did with the RO water. If you've done this right, you will, at the minimum, get loud moans of disgust, as
by contrast the can now really taste the chlorine and any dissolved solids in their water. About a third of the time
they'll run over to the sink and spit out their tap water in revulsion.
55. This is a great set up for the close. All you do is hold up RO water and their tap water, asking, "if it didn't cost a penny
more, which water would you like your family to drink ? " They always point to the RO water and that means they've
just told you they want to buy it. Refer back to the savings you worked out with them at the beginning using the
Drinking Water Survey, showing them they can be saving $30 or $40 per month and getting better water.
Conclusion
Now you have a few tips that will make a big difference in selling ROs. Maybe you've already used some of these
techniques, but have discontinued them for some reason. Remember that people buy for emotional reasons.
Demonstrations that involve sight, smell, taste and as many other senses as possible are far more effective that lectures.
Also, involve the whole family in your demonstration. Many decisions today are made " for the children," and who
would turn down an RO system when their kids are spitting tap water into the sink in revulsion? Refresh your
demonstration and get a bigger piece of the RO pie.
57. Frequently Asked Questions:
Q: What is Reverse Osmosis (RO) System?
RO Systems is a Home Drinking Water System that uses the principles of reverse osmosis to remove 95-99% of all the
mineral and chemical contaminants from raw tap water. Giving you the quality that is better than bottled water with the
convenience of a faucet mounted on your kitchen sink.
Q: How does Reverse Osmosis differ from a sediment Water Filter?
Ordinary water filters use a screen to separate only particles of dirt sediment from water. Reverse osmosis employs a
semipermeable membrane that removes not only particles but also an extremely high percentage of dissolved
contaminants-molecule by molecule- from raw tap water.
Q: What is the membrane and how does it work?
The membrane consists of several thin layers or sheets of film that are bonded together and rolled in a spiral configuration
around a plastic tub (This is also known as a thin film composite or TFC membrane.) The material of the membrane is
semipermeable : it allows water molecules pass through while acting as a barrier to dissolved solids (i.e.: mineral chemical
contaminants). When the feed water stream passes across the surface of the membrane, the molecules penetrate the
membranes surface, working their way around the spiral and collecting in the center tube. The remaining contaminants are
concentrated and washed from the surface of the membrane down the drain.
58. Q: Can you explain Osmosis?
Assume a membrane is semipermeable, allowing water to pass through while being closed to dissolved salts. Place a
membrane between two compartments in a container as shown in the figure to the right. Then place a salt solution in
one half of the container and pure water in the other half. Now a fundamental scientific principle comes into play. That
is, two different concentrations of liquids within the same system will try to reach equilibrium (i.e. the same
concentration of contaminants) on both sides of the membrane. Of course the only way for this to happen is for pure
water to pass through the membrane to the salt water side in an attempt to reach equilibrium is called OSMOSIS.
Q: What is Reverse Osmosis?
Reverse Osmosis is the reversal of the natural flow of osmosis. In a water purification system, the goal is not to dilute
the salt solution, but to separate the pure water from the salt and other contaminants. When the natural osmotic flow
is reversed, water from the salt solution is forced through the membrane in the opposite direction by application of
pressure-thus the term REVERSE OSMOSIS. Through this process, we are able to produce pure water by screening out
the salts and other contaminants.
59. Q: What is the actual process of the R.O. System?
The raw tap water first flows through a 5 micron particle
• FILTER[1] to remove dirt, rust and other sediment. The water then flows into a carbon block cartridge
• FILTER[2] which takes out 99% of the chlorine and organic chemicals. The next stage of the process is
• FILTER[3] 1 micron sediment filter or the Block carbon filter to filter multi-chemical compounds and suspension.
• FILTER[4] The reverse osmosis membrane (TFC) which will separate 95-99% of the dissolved contaminants from the
water molecules. The contaminants are then washed down the drain. The next stage of the PUREPRO RO SYSTEMS
process is the small CARBON FILTER
• FILTER[5] removes the remaining traces of chemicals, tastes and odors.
• FILTER[6] Optional Mineral or Alkaline Filter will be the last stage to bring back all the essential minerals that have
been taken out during the filtration process.
Typical Flow Chart The R.O. water is stored in a TANK. Inside the tank is a balloon-like rubber diaphragm, pre-charged
with 8-10 psi of air. As the tank fills, the air pressure increases and pushes the water out when the faucet is opened.
The final element of the system is a FAUCET [7]. It is installed on the kitchen counter or the sink.
60. Q: How did Reverse Osmosis get its start?
Although the idea of reverse osmosis has been known for over 10 years, the practical application is a recent
development. In 1962 the U.S Government funded the first R.O. plant which processed 1000 gallons clean
water per day. Today, there are more than 3000 large R.O. treatment plants, each producing more than a
million gallons of drinking water each day. In 1991, the U.S. Army bought 8,000 large membranes to their
mobile water purification units for troops in Desert Storm. In 1993, the U.S. Government bought another
6,300 large membranes to purify flood water in the Midwest.
Q: Will R.O. remove Sodium from the water?
YES! Reverse Osmosis was originally designed to make sea water drinkable for the navy. It is ideal for anyone
on a low sodium diet.
Q: Does R.O. remove Bacteria? Cryptosporidium?
YES! An R.O. membrane has a pore size much smaller than bacteria virus, pyrogen or the cryptosporidium
parasite. When functioning properly it will remove all microorganisms from tap water and produce sterile
water .
61. Q: How will RO filtered water affect mixed beverages?
Because reverse osmosis removes invisible contaminants that mask flavor, it allows the natural taste of your
beverages to come through. You will be able to use less coffee and still get the full flavor. Concentrated
beverages like orange juice will taste tangier. You will probably be drinking a lot more water as well, since
many people drink soda, Kool-Aid, concentrated juices, and beer as an alternative to bad-tasting tap water.
Also, PurePro eliminates most of the lime build up on drip coffee makers, preventing the need for frequent
cleaning. No longer will you find the white scum on the inside of pans after boiling water.
Q: Don't people need minerals removed from the water?
Most of the minerals that we receive are from the foods we eat. Only a very small percentage comes from the
water we drink. And that’s also the reason why we added a 6th stage mineral or alkaline filter to bring back all
the essential minerals that our body needs, within reasonable levels.
62. Q: Can the RO system be connected to an extra faucet?
Yes. It only takes a 1/4" tee and tubing to run the water to a refrigerator or a extra faucet. Some families
run RO system to all of their bathrooms.
Q: What factors affect the quantity and the quality of the water produced?
There are four major variables to consider:
1. PRESSURE. The greater the water pressure, the better the quantity and quality of the water produced.
Water pressure of 60 psi ideal. Our systems include one booster pump to make sure the water pressure is
adequate.
2.TEMPERATURE. 25 C is the ideal water temperature for R.O. , acceptable operating range is between 4C –
30C.
3.TOTAL DISSOLVED SOLIDS (TDS). The higher the amount of dissolved contaminants in the water, the
lower the quantity of water produced. A high level of TOTAL DISSOLVED SOLIDS can be overcome with
additional water pressure.
4. MEMBRANE. Different membranes have different characteristics. Some produce more water than
others; some have better contaminant rejection capabilities; some have greater resistance to chemical
abrasion for longer life. Our RO systems come with Thin Film Composite(TFC) membranes which combine
the best of these characteristics and are considered the finest membrane in the world.
63. Q: What contaminants does Reverse Osmosis Remove?
The PurePro System contains a quality carbon filter which will remove more than 98% of organic chemicals from
the water. These include THMs(chloroform), DBCP, lindane, TCEs(trichloroethylene), PCEs(tetrachloroethylene),
carbon tetrachloride chlorine, In addition to these organic chemicals, below is a partial list of other contaminants
removed by the Re1812-70 TFC membrane. The percentage of removal shown below is a conservative estimate.
Material/Element % Removed Material/Element % Removed
Barium 97% Potassium 92%
Bicarbonate 94% Radium 97%
Cadmium 97% Selenium 97%
Calcium 97% Silicate 96%
Chromate 92% Silver 85%
Copper 97% Sodium 92%
Detergents 97% Strontium 97%
Fluoride 90% Sulfate 97%
Lead 97% PCBs 97%
Magnesium 97% Insecticides 97%
Nickel 97% Herbicides 97%
Total Dissolve Solids95%
64. Q: What are the essential minerals that Alkaline and Mineral Filters brings back to the filtered water?
The Alkaline filter changes the acidic RO water into a perfect Natural Alkali Calcium Ionized Water. The
Alkaline filter simply gives back minerals such as ionized calcium, magnesium, sodium, potassium ion,
which were taken away while purifying the water. The Alkaline filter is effective and give the water pH value
of 8.00~9.50 and produces perfectly ph-balanced alkaline water, that helps minimize the fluctuations of
your body's pH. Turn acidic drinking water into alkali calcium ion water.
The Mineral Filter improves the qualities of clean water by adding necessary for proper human
development and health minerals, such as Calcium, Magnesium, Sodium, Potassium and others readily
found in many natural mineral waters. This natural calcium, magnesium, sodium, potassium ions can be
absorbed 100% by the body. It is easily absorbed in the body because it has structurally smaller molecules
which help the body take in more water and replenish quickly lost water. Makes the water cleaner and
healthier. Mainly installed with RO systems to complement their absolute filtration qualities.